There was no useful information given regarding the flight back to the UK from Tenerife. This despite the week publicised problems around the EES system and the delays caused to boarding. This aspect of the customer experience could have been much better.
Fast boarding, smooth takeoff and landing. plenty of space in seats. Excellent air-conditioning on a hot day. Perfect experience
It was transportation nothing more. I will give a positive rating over Ryanair. We missed our Ryanair flight the night before and received rude and unconcerned treatment from the Ryanair customer service. It was late. We were very tired and stressed after doing our best to get to the airport. The so called customer service ladies were completely unconcerned from the start. Aside from that, the flight to London seemed to be their opportunity for advertising. No time to relax as attendants were constantly in the aisle selling. I will never fly Ryanair again!!
We accidentally purchased twice the bags we needed. Our fault, but the ticket was not clear to us, and it asked us to purchase bags at checkin. When we notified them to get credit back at the airport, they said to contact customer service. We flew the flight and then contracted customer service. They said no credits after the flight has flown. Not customer service oriented at all. They know we didn’t check that many bags and kept our money for a service they did not provide. Be aware and very careful of what you are purchasing from them because they will not make it right if there is an error.
Be sure to check bags for 23 kg,.(50 lbs) Coming from US I chose the wrong size luggage weight when I checked in on my phone, and had to pay more when I dropped it off
The on board air steward really made the journey. He was very entertaining
I was disappointed there was a 40 minute delay to flight
The trip itself was good. I have given only good as rating, because my first flight has been cancelled by a different airline and that caused disruption in my trip. I spent over ten hours in Luton airport and that caused me high tiredness, sickness, because of the very early initial trip. easyJet staff has been professional and friendly.
3 hours delayed Don’t understand why when you have paid for ‘speedy boarding ’ they call you forward to then make you stand fir another 20 minutes in a confined space before boarding the plane.
Delayed and ketone runway. Was told some nonsense about thunderstorms slowing down flights. Why not just come out and tell customers NATO and BRITISH FORCES were doing defence exercises and were in control of AIR SPACE.
I purchased premier economy seats but I was seated one row off and was sitting in economy my bottle of water and cookie did not compare to the menus handed OP it in premier.
The plane was a long way from departure lounge. The plane looked tired but got us there.
No problems except for a completely full flight. But we were add one because of a previous delayed flight.
Cramped seating but standard in all smaller aircrafts today no matter what airlines. Crew very helpful, friendly & attentive so makes up for that.
The space in the seat was okay, the staff were friendly, the entertainment system, my touch screen was not working and some of the films listed on the website for the flight were not available.
I like everything about British Airways. Excellence. Perfect. Exquisite service.
Ohooo it's fantastic 👏 I love it 😀 😍 ❤️ it's on time ⏲️
The flight was very delayed in taking off - which was out of control of the crew, but then the pilot worked hard so we only arrived about 30 minutes late. Everyone was very friendly and accommodating!
I guess the weather in the UK , but no one has any control over that , was missing a blanket for my knee on the plane though..
Flight was canceled with little notice or explanation. There were no other flights to Belfast from Heathrow, so I had to travel across town to London City (or wait until the next day).
