Process of checking bag, boarding, etc. was all very quick, easy, and streamlined. Only problem I had was the seating: very cramped and uncomfortable, but I suppose that’s the perils of coach. Thankfully it wasn’t a super long flight so it didn’t ruin the experience overall.
The boarding was confusing because the PA system at PDX was so quiet you couldn’t hear anything being said . The seats were uncomfortable. The food was pretty bad and I normally don’t mind airplane food. The flight attendants were not friendly. I learned upon check in that Hawaiian airlines had reassigned our seats of the second leg of the trip. I had confirmed and paid for special seats but they put me and my companion on standard seats in different rows. Hawaiian also did the same on my return flight after the flight times had changed. I happened to go online to check my reservation and saw the flight had changed. I gad received no notice. I saw that my confirmed seats that I had paid extra were gone. After much back and forth with the airlines they refused to correct their error. I showed them confirmation documents of my seat reservation and receipt of payment but they refused to correct the seat change or reimburse me. I had to pay $200 again to reserve the original seats. Shameful and manipulative. They basically held me hostage. If I wanted to be in that flight I had to pay up.
When I bought my tickets I up great my seats for extra $104 each seats 8A and 8B in the way back from Portland to Palm Springs they gave me the seats 15. I thought it was for round trip same seats . So I was very disappointed ☹️
One disappointment. There was a gate change from B8 to B10, they had announced it maybe 20 minutes before the boarding time, possibly less. I didn’t hear the announcement as I was listening to music on my head phones at B8. At the boarding time, I got up and asked the gal at the B8 boarding desk, why the destination sign had not changed and if the flight was delayed as there was no plane behind her through the window, she said that perhaps the flight was delayed and the screen will probably update in -5 minutes ( she apparently didn’t know the boarding gate was changed ( 2 down from our location) I put my headphones on and went back to sit down . Just before the B10 door closed, I got a phone call asking me if I was still taking the flight, I said. “Yes” but I was at the gate stated on my ticket B8, then I was informed of the gate change, I got up and ran to the gate, and down the hallway to the jet ramp. I was the last to board!! Very frustrating . I was shocked that I got no emails or text messages from Alaska informing me of a last minute change!!
The crew was the best I’ve ever had HOWEVER when we arrived in Salt Lake City there were no Alaskan Airline employees to be found so we weren’t able to leave the plane until ANOTHER airline took pity on us. How could that possible happen?
The pilot performed the smoothest landing I’ve ever experienced. What a light touch. And I’m an avid traveler!
Didn't buy food and did not use entertainment as these were not the purpose of my flight.
Website could be better with faster access to specific flight information and boarding pass once reservation is made. Not a fan of no seat selection on line. I had to consult gate agent each time to change seats on flights with lots of open seats. This cannot possibly be cost effective for airline. On plus side, Alaska seat legroom seemed larger than American. ns
Staff inside Portland terminal were rude, made us fell rushed and not at all accommodating to seniors. For this alone I will probably never booked from them again.
It was fine—the seats are not very comfortable and the aisles are very narrow. Nothing different from other airlines
Great staff great experience, made a 2 hour delay very bearable
Great staff, great experience, made a 2 hour delay very bearable
Food was the worst I’ve had on a VA flight. Normally it’s a lot better
I was my pleasure to fly virgin on my birthday for my first solo trip ever 🫶🏼
These are one of the older seat arrangements facing away from the windows! Not particularly convenient sets. No storage spaces. NO COAT HANGING HOOKS. Inconvenient business class seat compared to any other airlines of similar class. Staff are excellent! Extremely professional, friendly. Food is good too.
Overall, flight was excellent but check in was very slow for Premium Economy. Economy queue was shorter but we weren't allowed to use it.
The staff was not very polite but the flight was very very nice and comfortable and the entertainment was great
Great crew - old style upper class seats on the older fleet now feels dated
Premium economy more comfortable than economy, but not by much. Did was awful, do not try the omelette. Flight crew were helpful. Flight was delayed by over an hour. Overall but bad, arrived safely and thank God.
Food was excellent. Service was very good. Staff was very helpful to all passengers.
Disaster. Downgraded. Zero apology. No effort or coordination between gate and crew. Awful seat blocked by door emergency slide box. Iberia is a mess. App never works. Avoid this airline.
We departed late but made up most of the time in flight. Our ticket was pure economy, so it wasn’t anything fancy; however, I heard that we arrived in Madrid at the exact same time that First Class passengers arrived! Overall, our experience was similar to what we had on other American Airlines transatlantic flights - good value at a reasonable price. We were even able to get our carry-on baggage onto the plane without needing to gate check it.
The crew were friendly and helpful. Iberia lost our luggage on arrival, Friday and we didn't get it until Sunday at 10:00 p.m. local Malaga time. I also paid $382.80 for seat assignments but two out out of the four were not together. Iberia mentioned that it was because the plane was delayed in Madrid before our flight began in LAX. They should compensate us half of my payment.
It was fortunate that the flight arrived in London in accordance with schedule, and the luggage was promptly transferred to the luggage carousel. However, I find it concerning that even minor issues in economy cabins are prevalent within the industry. American Airlines, in particular, appears to have the least legroom and feels more crowded due to the proximity of neighboring passengers. Additionally, the crew’s adherence to protocol is inconsistent. While they may enforce certain rules set by the FAA on a select few individuals, they often overlook numerous violations, such as failing to reset seat recline during landing.
We liked the flight but while we purchased an aisle seat, our seats had a different configuration on this flight. A fellow passenger suggested that the airplane had been changed. Too bad we were not informed and had no chance to modify our seat preferences. We were stuck in the window and middle seats with no chance to walk around and go to the bathroom without disturbing our sleeping fellow passenger.
The crew were not very personable. The crew did not serve tea or coffee. The bathroom was not kept clean. Two out of the 5 toilets in the cabin weren't working.
It was extremely cold in the back of the plane. The seats are uncomfortable and space very small. Crew was excellent as usual.
Check in needed to be in person, not nice. Also I won’t do connections in Charlotte again because you need to go through security again and short connections become a problem
Iberia lost my bag, said they found it in another country, said they sent it to me, but never did. Went my whole trip without my stuff, but expecting it to show up because that’s what they said would happen. Their communication sucks, their website sucks, and to top it all off, their seats are small and uncomfortable. They’re bad at their jobs and they should feel bad about themselves. Do not even get me started on the flight home. AVOID!
I described my experience in the previous window. I didn't realize that there would be another opportunity for this flight. Please look at my response in the previous window.
Moved me away from my family and refused to fix it.
I have always been pleased with their service. Would not change a thing
Seating and food was the worst we have experienced in 35 years of traveling for both personal and busines .
Economy seats felt more cramped than other flights we have taken.7 hr, painful sitting hours 6 and 7. Web site difficult to deal with. Originally put in for 1 special meal due to type 2. Meal was awful. Tried to change selection to standard for return flight, on app and website, unable to complete that action.
I was sleeping during dinner service, no one bothered to offer meal later, I remained hungry….until I got a morning sandwich!
Need to offer Better food from LAX to London Service from London to Delhi very delayed after take off.
Connection at Hethrow was horrible..We couldn't get out of the plane for an hour as they were buying people to the airport and there were not enough busses. We had 2 and half hf between flights so it was very tight. After departing plane we had to go thru security again. People with less time in between connections missed their flights
Poor all around experience. Sat at gate in Grand Rapids to Chicago for 2.5 hours. No food or water offered and no allowances to use restroom. Missed connecting flight to London and not offered any compensation including food or lodging. Not happy with AA, claims delay was weather related but no weather issues seen on radar. Take ownership for real reason behind delay which was actually the IT outage. Very disappointing and will not be recommending AA for domestic or international flights if this is the way that customers are treated.
Horrible… I was downgraded without notice, had to sit in economy and given my back injury was in pain most of the journey. I expect to be reimbursed for this inconvenience and after my return flight home, I never plan to fly with British Airways again.
Great crew and food and beverage. Seating tight but not the airline's fault. Will definitely fly BA in future!
The single worst check in experience I could imagine. I’ll never do any business with Frontier or any affiliated company
Too many extra fees, uncomfortable, little leg room. Will not recommend this airline.
Everyone seemed to be in zone 1 for boarding. Maybe break it up a little. Otherwise, smooth flight.
Frontier is the Walmart of airlines. Frontier has removed adjustability and comfort from their seats to make the flight lighter and save gas. This makes it impossible to sleep on their flights. Their customer service is abysmal. Once, I bought a drink on the plane, and they swiped my credit card on the plane to pay for it. Then I got three weeks of daily notices from my bank telling me they tried to charge the wrong card number over and over again. I tried to call them, but they removed the ability to actually talk to someone that can resolve such a problem from their company to cut corners. The only way to talk to someone in person is to go to the check-in counter at the airport (40 minutes drive from my house). Eventually their system gave up on trying to charge the card, after 21 days of repeated tries. They don't pad their prices even a little to handle customer service issues like missed flights. They also have a blanket policy preventing helping you reschedule a missed flight if their system says you "cancelled" your own flight online. This is a major problem because their website is broken on mobile devices, the only web browser you have at the airport when their gate staff tell you that you have to reschedule your own missed flight online because they can't help you. I tried to reschedule my flight on my android device and instead, their website crashed and "cancelled" my missed flight. When I got to the counter, the agent argued with me for 5 minutes insisting that I intentionally cancelled my own flight (implying I had to buy another flight). She missed the point: the problem was that I could not buy another flight because their website is broken. I left to avoid more conflict with the "customer service" agent. I tried to redress my issue with their only other "customer service" chanel available: the contact form on their website. The response I got was more of the same: you cancelled your own flight, according to our website / computer records, therefore we won't help you. I was trying to explain the problem with their broken website that cost me hundreds of dollars by crashing / malfunctioning and resulting in a cancelled flight, but they only had deaf ears for this problem. Worst customer service I have ever experienced. I will never buy another Frontier flight again, because it is a risky, painful move that I will likely regret often.
I think Frontier was very good at communication. Their app worked very well. Loading was great and the flight was nice and easy.
This airline sucks. They offer low rates then charge you for everything, the app does not work well, the seats are the most uncomfortable. Maintenance issues on the flight, and you still have to sit through their credit card commercials. People are nice enough but does not make up for overall poor experience.
Seats were new and comfortable. Staff was fine. Missed my connection due to weather -which wasn’t their fault- but got no help at all. Gate staff sent me to customer service, which was and stayed unstaffed. Sign with QR code directed me to call or chat. Chat was useless. Call was returned after an hour. No itinerary offered by Frontier could get me home in less than 30 hours. Rebooked with another airline and got a partial refund that came to about 10 percent of what I paid to get home.
Finally a Frontier on time and efficient. I've had problems before with your airline, but this time everything went fine.
The experience was good. No frills but I got there safe and sound and on time.
Great for the price. No wifi or entertainment, but gate agents and crew were fantastic and we boarded quickly and left on time.