To not have food or proper snacks on a 5 hour flight was the worst.
flight was delayed for hours with no explanation. The plane was a very old aircraft.
Ground crew gave me interference about carrying a laptop and a small shoulder bag, even though I told them I traveled with them all the time. I then placed my laptop bag in my carryon and took out a medical device, and ground crew still tried to give interference. I had to remind them that medical devices don't count towards luggage limits. It was quite annoying and unne
Loved the leg room and tvs screens on the seats and free WiFi. Wish the price was lower and could save by rebooking
I like their airplanes because they have plenty of legroom in their seats they always work with me if I have a change of plans on my tickets courteous and I always feel safe flying with them.
The flights are back on time and everything else runs perfectly.
Over 2 hour delay for a 50-minute flight is unacceptable, especially in normal weather. Very poor communication via app
They delayed our flight by 45 minutes and then re-updated the departure time back to normal schedule with no notification, email, or app update causing probably 40 people to miss the flight as they left without us.
They announced at the last minute that international travelers had to checkin at counter. This created a long line and unnecessary stress.
The flight was excellent. The crew was welcoming and attentive.
We’ve all seen the YouTube vids of out of control passengers. But this was an instance of a highly aggressive, bully flight attendant. Yelling in the face of a vet with PTSD who was texting their family. And no , we had not yet been instructed to put our phones in airplane mode. My suggestion is that you should pay whatever difference there is in order to avoid Frontier airlines. Additionally, after 3hrs trying to get customer service frontier offered a $25 voucher. I declined. This experience was so traumatic. To be verbally assaulted and abused by a flight attendant that has the power to say “boo” and I miss my flight ( which was to a family member’s funeral ). Frontier is unsafe and I cannot impress enough how much I discourage anyone ( esp those with any kind of disability like PTSD ) flying on Frontier.
The worst. We never made our connection and they did absolutely nothing to help us at the airport.
The crew was delayed because they came on another flight that was delayed due to weather 10pm flight left at 1.30 am The airline made no effort to align alternate crew
I liked the price of the flight and the chance to buy a seat with no person seated in the middle seat.. Also the flight was right on time.
Plane was down graded and I lost my uncharged exit row with more leg room. No mention or offer of refund from podium. Flight attendant was nice to explain this happens often and that I could request a refund via online form submission. I did this and have heard nothing back.
I guess you get what you pay for. The seats are very uncomfortable and very little space. The snacks were pricey.
Flight was changed (according to Frontier, by Kayak) without my notification. And all flights were delayed by at least an hour and a half. Uncomfortable plane. Bad service. Will never fly Frontier again.
I loked walking out on the tarmac to board and no first class. I didn't like that they have no snacks or onboard wifi to bide your time.
The seats were extremely hard and uncomfortable. It was disappointing even for a budget airline.
Was left with many other passengers in SJU by frontier airlines due to delay caused by frontier. Worst experience ever and worst airline ever.
