Excellent. There were setbacks, but it had nothing to do with the crew. Mostly, mechanical which delayed our flight.
Excellent crew, food and comfort from LA to Narita. Flight from Narita to Manila was just okay, Food and comfort needs to improve. The business class was not comfortable.
Great experienced staff and very pleasant compared to some other international airlines
Lucky the weather was perfect as it can be not a great flight if it is stormy
During booking, I selected the seats so that my wife and I would sit next to each other. However, the airline changed our seats at boarding so that we were seated apart. Very disappointing.
This was the best airline I’ve ever taken. The staff are amazing. The food was great. The pilot was phenomenal. I would highly recommend this airline.
At Fukuoka, check in counter stuff was no experience , took long time and took out our preserved sheets to change to emergency exit seats without asking. The flight was late and we missed the flight to go back to SF. My luggage was broken. I had a terrible experience.
Crew were efficient and friendly. But my seat was very uncomfortable . Was seated at last row window seat 27. Too cramp
Japan and China airlines were incredible. On board service was impeccable. All the flight attendants were helpful, friendly, and always smiling. Airplanes were very clean. The boarding crew was extremely accommodating and very nice as well. Overall I was extremely impressed.
The flight was canceled due to a mechanical problem. The rebooked flights were snot good. Many complexities. Will not use a third party booking again.
Weren’t even given earphones to use the entertainment system
Very friendly and attentive flight attendants, good food service. Seat was comfortable. However, the in flight electronics were poor. The screen froze repeatedly; the controller died; the headphones are a hit or miss; the wifi wasn't usable. Very scarce communication before the flight (no email reminder). Almost impossible to understand in-flight communications (audio was very poor).
The meals were not the greatest and lacking of appetite but everything else was spot on
Overall, excellent: check-in, boarding, service, and food. The Business Class seating is a little less private and spacious than the world's premier airlines, but still very good for a long haul flight.
On time. Friendly and helpful flight attendants. The plane was clean. Having a wine available would have been nice.
Your staff was exceptional. Could teach the other airlines-rules on etiquette, and service. Excellent landings on flights, carried out by your pilots. Only complaint is long delay on return flight in Beijing, onto Vancouver.
Worst than I expected, crew was not attentive, meal was as disgusting , they didn’t even drink selections as they would to other passengers. I felt discriminated
I hate that you cannot check in online and when you are at the airport, there aren't any aisle seats left. Also, they could work a little on subtitles for their movies (not everyone is a native English speaker).
Nothing to complain of, the only reason I am not giving better marks is that I am used to flying with ANA and they are the top.
Communication between the captain/crew and the passengers needs to be improved.
Crew is polite, but artificially polite. You can see and feel it. Food could be better.
Broken business class seat which could not convert into a bed and had to switch to a narrower aisle seat to sleep
Suck! Sat in plane on the tarmac (hot) over 2 hours
This was my first time ever flying China Eatern and it will not be my last. I was very satisfied with my whole experience and trip. Thank you very much and until soon.
The flight was delayed. The staff made us wait in the room that is too small and it was crowded and with no seats available for waiting. They did not tell us why the delay occurred.
While boarding at PVG, there was a ticket checking at the gate, then there was another ticket checking at the bottom of the escalator, which created quite a dangerous congestion. Not sure which idiot made this absolutely unnecessary arrangement.
I was traveling alone with an infant, so the crew was incredibly helpful. Both the international and subsequent domestic flights were impeccable.
Plane was good. But food was bad and air host was so rude. I will never fly with China Eastern again
The ticket was last minute buy so no concerns about the pricing this time, but the crew in general could have been more accommodating, helpful.
China Eastern as a member of Sky Alliance airlines should have the same standards overall of their partners, Besides the seats comforts everything else is bellow the standard for a business class travelers. A BIG ISSUE FOR NON-CHINESE PASSENGERS IS THE ABILITY TO CHECK IN ONLINE, by making so difficult or almost impossible there is no chance to get a seat assignment ahead of time then go to the airport and get what is left. THIS IS NOT a SKY TEAM modality.
I like American Airlines and their safety record. They provide quality service and a feel safe enough to prefer American Airlines over other carriers even if I have to pay a little more.
We were unable to check in on line with no explanation! Despite arriving at the airport 3 hours before deprture, my wife and I had no allocated seats and ended up being seated seperately. This is unacceptable! We were both ib the middle of the centre of the aircraft, despite having previously requested an aisle and seat next to it when booking and having been an Exec Club member for 25 years - so much for loyalty! The seats were extremely uncomfortable for such a long flight. I fly a lot and these were, by far, the most uncomfortable seats I've had in many years. It was all fine until we arrived at LHR where we got off the plane quickly, but then had to wait more than 45 minutes in the baggage hall for our bags to arrive, despite the fact that some luggage was already off when we got to the carousel. After 14 1/2 hours flying, this is completely unacceptable and ruined the experience for us.
Good crew and boarding process. Horrible food and one of the most uncomfortable aircraft seats I have ever sat in. The cabin temperature was warm which made it hard for my family to sleep.
It was all great, a nice flight. I'm glad we didn't pay several hundred quid to sit together when we were able to sit together anyway is all I would say
One of the flight was cancelled. My experience was poor.
I couldn’t select my seat until I checked in at the airport. Extremely difficult to talk to a customer service representative. Also, the gate announcement doesn’t appear until less than an hour before boarding.
Our flight was delayed by over 6 hours. We then had to deplane, stay overnight in a hotel then fly out the next day, 23 hours late.
Late again. 3 out of 4 late. One cancelled flight and one lost bag.
It was ok but not at a business class standard No entertainment system available which is poor for a 3+ hour journey Food was ok and service was good though
Truly felt "taken care of". Will definitely fly British Airways again.