The crew were absolutely fantastic. They actively asked if passengers wanted refills and if they were comfortable. I was extremely impressed.
Milan airport was bad experience. They should be more polite.
Fly Dubai takes low cost and thrift to new depths in terms of service levels, terminal 2 is grossly inadequate for capacity and resembles a crowded buss or railway station,, the fly dubai( Emirates) flight is never on time(was 2.5 hrs delayed), and this is not an isolated experience, the flght air conditioning was turned low while we waited on the tarmac for take clearance to save fuel, should say more!!!! The depths! I only fly this airline from a compulsion, emirates code shares for connections to Muscat
Emirates A380s are always wonderful to fly on. Their crews, food and service are always excellent. They are typically on time and the only thing I would change (maybe newer or upgraded aircraft have this) is bluetooth so I can pair my noise cancelling headphones without a cable.
Great flight - Clubhouse met our needs, and the staff provided good service. Boarding felt a little chaotic, but given the size of the aircraft, it's always going to be challenging. Whilst the crew were friendly, the number of passengers meant that we received our breakfast items, but had finished breakfast before we were served a drink. Lunch was much better organised, and throughout the flight, the crew were attentive. Found the seats and ICE to be excellent. Disembarkation was fine, and everything possible to expedite the process was being done.
Crew were excellent and the bar service and chat fantastic. Cheese board delicious. Amenity kit good, very disappointing not getting pyjamas on this leg of the flight and needed to reuse from earlier flight.
Crew were very good. Food service was a little slow and disappointing not having on demand dining and only 3 options. Amenity kits and pyjamas were excellent.
Three meals on a single flight is disgusting. Even if I reject them all, sleeping is impossible and all that food (especially wasted food) is just antithetical to a pleasant flight experience. People were chucking multiple abandoned trays on the floor in front of my seat.
Hospitality is good. Should improve on buggage handling because l lost a suitcase. Layover in Dubai was too long , 6 hours
Similar to Hyd->Dubai this too was worst airlines. Bad seats, bad seating arrangement which created lot of confusion since family member were not given seat together. However most of them changed the seat and got with the family. Cheap tactics by Emirates.
Our 6.30am flight was boarded then cancelled to fly at 10.55am . We were flying to Brisbane to attend a funeral at 12 noon an hour away . This means missing the funeral due to unreliability of Virgin . Unimpressed !!
It was with Link Airways and the Saab 340 jet was noisy and little comfort.
They didn’t sent my luggage I got it 24 hours later
Plane was late and they wouldn’t check our bags through to Tokyo
Overall experience was good but what really impressed me the most was the care the flight attendants took of a sick passenger who was sitting in front of me. The flight attendants would come and check on her quite regularly providing her support and comfort. Brilliant service!
Only answered OK and poor as there was no entertainment and I didnt have any food
4.5 hr international flight. We got a glass of water. Ranks up there with Ryan Air, Easy Jet, Spirit and Frontier. Expected better.
Gluten free options less explicit on business class, but great service
Very good… seems the virgin staff particularly in the lounge and in flight exceeded expectations.
I liked everything about the experience but would have liked some free snacks!
Flight departed punctually on time. Unfortunately it seems because the destination airport is a secondary airport the airline sees it fit to operate a plane with lower comfort and offerings. There was no inflight entertainment, wifi or let alone a screen to at least track flight status for remaining flight time.
It would help id flight crew were not rude and showed some courtesy. They were shouting at passengers and yelling instructions as if we were school children at lunch cafeteria!!
Friendly and discreet staff. Could have done with a few more offers of water/snacks overnight. Movie and tv selection notably poor. Seats not especially comfortable
Very efficient and professional staff. Food was good and so was entertainment selection.
As good as you can expect an economy flight from Europe to Australia to be. Nothing agains Qatar, just feels like every new generation of plane gets tighter.
My flight was delayed. I was rebooked twice and even the second flight that was additional connection in London was delayed too, so I ended up spending more than 24 hours flying between four different countries and to be honest I’m not sure whether I ever want to use this airline again. My luggage is still delete. It’s been more than 48 hours now so to be honest, I’m not even sure how to describe the level of frustration I have.
My entire row did not have power for the full duration of a 14.5 hour flight. Could not charge any devices such as laptop or phones for the entirety of the long flight. The flight attendants tried to remedy the issue by resetting the power, but were not successful. The only other solution provided was to move me to another seat on the plane which was in the middle row. I had paid for a “preferred” seat that was a window seat. This was a downgrade being offered due to the power issue.
The flight was operated by IndiGo and not Qatar, which is a budget airline from India. Nevertheless, the flight was uneventful.
It was excellent in all respects. I don’t think it needs any improvement
The Achilles heel of the experience with Qatar Airways is the Doha Airport, especially for travellers arriving into Doha and not transiting. This airport suffers from being ambitiously big and the immigration into Qatar being overly time taking. At the end of my particular flight in which my travel was ending in Doha, the plane parked at a very remote terminal, from where it took me 30 minutes to arrive just at the immigration counter, with fast paced walking and the time on a train inside the airport. Then, at the immigration counter it takes up to a minute or more to process each tourist visitor,due to time taking face and finger scanning processes and langugage barriers if there are questions or information to be exchanged verbally with the officers. If several planes have landed at the same time, it is not unusual that one has to wait 45 to 60 minutes in the immigration queue. In short, the frustration of arriving at Doha takes away all positive vibe of the airline, as the airline and the airport are heavily intertwined and are marketed together.
It was great! Kept the time. Provided what was promised
From the start of my vacation at Logan Airport, Boston it was chaotic. I'm praying my flight home is better .I'm grateful that we landed safe
The flight was over 1 hour late taking off ,when I arrived in Abu Dhabi ,I missed my connecting flight to Bangkok so I had to wait almost 6 hours for my flight arriving in Bangkok at 6:30 am ,So I missed a whole day of my vacation and my hotel room sat empty so I paid for hotel days that I was not there. In Abu Dhabi there was a woman that worked the desk at transfers that was so professional, courteous , helpful,and may I say absolutely beautiful .she got me food vouchers for my layover and was a very calming presence. Besides that I will never use Etihad again I will pay the Xtra money . I'm sure they won't read or see this but it's my "2 cents" I'll use an airline that respects me and my hard earned dollars
We have paid premium price for a business class Cabinet and we have received the old 777 with the following apart business class that is not to standard. It was very disappointing and it’s a very bad reputation for a premium airline company. This aeroplane should be the commission from being as a business class. We will pass this knowledge to our colleagues because the quality of business class in Etihad is not consistent and it is a lucky dip that sometimes you’re getting a good aeroplane and sometimes you’re getting their 30 years old aeroplane. The crew of the aeroplane have apologise and said that they hate this aeroplane and they have complained about it multiple times as well. Obviously Etihad is putting the economy in front of the Customer Experience. For the future we will not take this risk anymore and will fly with established company like emirates.
Etihad Check In counter/Station manager in Heathrow was bothering and not helpful at all. They are rude and not customer oriented
Very disappointing #1 - You have to pay extra to use the business lounge, or else you sit in the cold airport for 7 hours and fall sick #2 - Did an awful job with boarding, they turned on the "last call" notice on the monitor made the passengers come running to the gate, once the passengers came close the crew would tell them - hey we are not boarding yet, this included passengers with children also, this was happening all the time, it was pitiful to see #3 - Did not have the courtesy for the passengers in the business class, there is a reasons why people choose business class, because they need to get to work, that means sleep is very important for them, in the business class, the crew members would themselves cause so much noise by closing the door in a loud way, once the crew member does it then the other passengers are also doing it, #4 - the food did not smell good, #5 - The Abu Dhabi airport is small, so not a whole lot to do, especially when the layover is 7+ hours. #6 - Did not provide the slippers with pajamas, #7 - also the pajamas also I had to ask, only after asking it was provided. #8- Asked for an extra pillow because the pillow they provided was not tall enough, the crew member said there was no additional pillow and gave me something like a blanket, I tried my best to use that as a pillow, but my head kept on sliding and that messed up my sleep and did not get deep thorough sleep Overall the airlines did not have an understanding of how to care for the passengers, especially the business class ones. Overall it was a bad experience, I would much rather spend the money with Qatar airways, the experience with Qatar is so much better.
Crew was amazing as usual. Very comfortable for a 13hour flight. Check in at ATL was terrible. Ticket counter charged me $200 for a small bag. Apparently Kayak sold me a zero luggage ticket. No carry on no checked. So the check in desk charged me a bullshit $200 dollar fee for a small gym bag weighing less than 20lbs. In true 3rd party ticket buying. This will turn into a finger pointing process between Kayak and Etihad. Now I'm going to have to ship my bag back in the mail a day ahead of my return flight.
excellent, the staff was kind and the boarding process was with no issues or hassle
More leg space than other flights, but *maybe* narrower seats
Very delayed and uncomfortable seats. Nothing written in Urdu for Pakistanis. Tons of Pakistanis use the airline they should ensure the airline is accommodating them properly.
This review if for American Airlines. From London to LA, British Airways customers flew American Airlines and there was a small incident on the plane with a customer that was sitting next to me. She had a gluten free meal which she selected online. The flight attendant brought her food and both times, it contained gluten (bread, cracker) and by the second time, the customer mentioned about the issue to the flight attendant because she is highly allergic to gluten. Customer was very gentle and just wanted to note that both her meals contained gluten on the tray. The whole situation could have ended really well if flight attendant just apologized and mentioned she would relay the message to the responsible party. Instead, she entered defensive mode and started making some BS excuse about how the cracker that was supposed to be mine, fell onto her tray instead. Mind me, I already had that cracker on my tray. I doubt I would be given two. Also, she mentioned that the bread from the previous meal was gluten free. REALLY? I ate that bread and it tasted like it had PLENTY of gluten. The whole situation was handled so poorly, not only by that one flight attendant, but by 2 others. The reason I intervened is because the customer sitting next to me was tearing and all she did was mention the mistake which could have cause her health great damage, and instead she received attacks and excuses. AA, you should train your employees how to better handle situations like this. A 'well, I don't see why this problem is a big deal since you (the customer with allergies) read the ingredients and avoided eating the cracker that "accidentally fell" from the tray of the customer sitting next to you,' should not have been coming out of a flight attendant's mouth.
Continue to be disappointed that the “food” for “ordinary” fare paying passengers is poor - on this flight it consisted of a packet of two biscuits and a small bottle of water … not even offered a “free” cup of tea or coffee. Suggest a review of the “menu” and offer a hot drink to ordinary (economy class) passengers. On this route there are many far cheaper flights available - paying almost £200 for a flight that could have been bought for less than half this price should have some “perks” - offering hot drinks to all passengers would, in my opinion, be a cost effective measure which would improve the image of British Airways.
Aircraft was comfortable even in economy, clean. Entertainment screens were excellent and. Hoice was very good. Good was just ok. Crew was not bad.
Entertainment system didn't work well. Also no new movies and limited choice of other programmes. . And only one USB A charger option. Most modern electronic items needs USB C. Planes should offer both
I was unable to board the flight because I was unable to acquire a visa , Brexit changed my ability to get an ETA, I’m a Trinidad citizen and it takes weeks to get a visa
The issue was not with BA it was with the link yoiu sent fopr booking the flight
The space in the seat was okay, the staff were friendly, the entertainment system, my touch screen was not working and some of the films listed on the website for the flight were not available.
BA flight from London NY had old BC configuration with 2+3+2 seating with open seats which was not comfortable and lacked privacy
Flew business- but plane was dirty, food horrendous. Too many business class seats diluted service levels overall.
Loved the boarding option from Business class lounge, experience on flight was excellent, plenty of good food choices
