We are a senior couple (70+) and chose emergency exit seats so we would have 2 seats together and neither of us had to sit in a middle seat. My husband is type 1 diabetic on an insulin pump and I monitor his blood sugar levels. I am 5'9" and 250 lbs and found the seats extremely uncomfortable. Toward the end of the flight I developed diarrhea which lasted a full 24 hours.
They never sent me a confirmation to say my flight time had changed so I cut my holiday short by 6 hours Had to pay over 50 American for my luggage to be checked on the way home and that’s more that it cost on the way there. Arbitrarily charging more for the same thing when the passenger has no options is shady The cabin was an icebox going there and back, if all the passengers have their gloves on and their hoods up that should be an obvious sign to turn up the heat
I was very nice to arrive earlier than scheduled. Very much appreciated. No issues with flight. All was good.
The on-board crew were professional and friendly and made the trip feel like we were taken care of well. The gate for the flight departure changed three times...not great but not terrible. Considering it was the day of the New Jalisco Cartel mayhem, we can't really complain.
We were treated well by the staff at the airport and on board aircraft. Delay was uncontrollable due to the weather. Had to wait for another gate as we were late landing in Fort Lauderdale.
I was supose to have a carrey on incluided for each passenger and they made me paid 75$ each at the gate.
Great crew and entertaining Captain. Seats were not what we had expected based on my booking but things worked out in the end. Of course, like all airlines these days not enough leg or elbow room.
The entertainment system was down; food by purchase only; several people did not receive their luggage. No one answers at the local office or online about the luggage.
I did not like I have been charged for my carry on
Onward flight was okay. return from Lisbon was poor as we missed our flight due to a long line at the passport control. Air Transat made no effort to accommodate us even though we were at the passport control 40 minutes prior to the departure.
Seating and zone. The minor I went with didn’t even seat close to me
My seat 3G did not go down fully and the buttons were not working properly
Food has been disappointing in both legs of flight to india
Great staff great experience, made a 2 hour delay very bearable
Great staff, great experience, made a 2 hour delay very bearable
Food was the worst I’ve had on a VA flight. Normally it’s a lot better
I was my pleasure to fly virgin on my birthday for my first solo trip ever 🫶🏼
These are one of the older seat arrangements facing away from the windows! Not particularly convenient sets. No storage spaces. NO COAT HANGING HOOKS. Inconvenient business class seat compared to any other airlines of similar class. Staff are excellent! Extremely professional, friendly. Food is good too.
Overall, flight was excellent but check in was very slow for Premium Economy. Economy queue was shorter but we weren't allowed to use it.
The staff was not very polite but the flight was very very nice and comfortable and the entertainment was great
There was a 6h delay with limited updates . When we got to Manchester the bus took ages to get to arrivals and we missed our train, dinner reservation. Basically lost a whole day due to arrivals Lingus!!
I had a great experience. I would definitely use them again
Great. Has a problem with DOB. Fixed 4 us. Led to a 5 hour earlier flight to London!
Flight crew was superb. Meal was one of the meals at altitude I’ve had
Very nice experience. Flight had good entertainment system and good food options. Customer service was very friendly and nice as well.
One of the best flights I've been on in a while. Very genuinely friendly staff. Courteous, kind, respectful. On a past flight (not Aer Lingus) I remember being woken up rudely to put my seat forward. Like a child being berated for something. Oddly jarring experience when someone could just tap you gently on the shoulder and gesture kindly. But I noticed the Aer Lingus staff were incredibly patient with everyone on the plane. It's the holiday season and I noticed a lot more elderly customers on the plane than I typically see flying, and the staff went above and beyond with helping accommodate people. Service throughout the flight was flawless. They came through offering water, and picking up garbage at perfect intervals. Seemed like this flight, everyone was on point. And the flight landed early on top of that
This is a bit of a rant, but I'll try to keep it civil. The flight was delayed for 2 hours with almost ZERO updates from agents. Just "there's technical issues, we don't know if or when it'll be resolved" once an hour maybe? And the gate signs, and app never updated to show the delay until it was finally resolved. So when I called Aer Lingus to see if I could rebook, I had literally the dumbest conversation with the person on the phone there where he says "It's showing your flight departed at 11:10. So it's already departed!", where I responded, "Well, it's 12:45 and I'm on the phone with you, standing in the airport, staring at the plane. So...I'm not sure what your system is saying, but we aren't in the air right now.". He said "Nothing I can do. Since it doesn't show delayed in my system, you would be charged to reschedule." Once we finally departed 2 hours late, things were going smoothly as I would expect, except in another very strange way. The stewardesses were rolling the cart down the aisle offering drinks and I asked for a water, to which they said "Sure, you can buy a bottle". I'm not sure if this is an Aer Lingus thing. Maybe something I'd expect from Ryan Air, but for a 3 hour international flight, to not have complimentary water available for customers is an absolute first, in 15 years of flying for me. I'm not upset with the plane staff at all. They were very friendly, but Aer Lingus' policies, how they handled the delay, and the unbelievable conversation with the customer service representative, leaves a lot to be desired in those areas. Also, I'm not upset about the delay. Things happen. Technical issues. But this is a place where airlines really need to clearly communicate with their customers. They also changed gates from 12N to 13N and there was no notification on any app, or announcement over the PA. End of rant. I hope they get some feedback on how to improve communication, because otherwise, they were great. And the second leg of my trip was incredibly smooth - no nickle and diming water, no communication issues. Very professional and efficient and even landed early
Seats are terribly cramped. I’m only 5’2” and my knees were practically in my face. No room to put a normal size bag under the seat and when the person in front of you reclined their seat your tray table was in your lap. This is the airline’s way of cramming more seats into the plane to make more money. I’ll think twice about taking Aer Lingus again since there are a few other options from Boston to the Emerald Isle.
It was poor overall. They cancelled our flight and changed it without notifying us. So we incurred extra costs by having to book a hotel for our layover. They say it's Kayak/Underpricer's responsibility to reimburse us. But Kayak/Underpricer have said it's Aer Lingus' responsibility because they are the ones with our 'booking information.' I find this situation confusing and unacceptable.
My experience with Aer Lingus was not too good. First, because of the last minute delayed flight from Amsterdam to Dublin we almost missed our flight from Dublin to Philadelphia. Secondly, the flight from Dublin to Philadelphia had very uncomfortable seats especially it was a very long flight. My buttocks were constantly in pain for sitting on these seats for this long. Lastly, the service in the plane was also slow. I asked for a second cup of water and the hostess told me he'll be right back with that where it took him over an hour to come back with water. It was warm in the plane and I was very thirsty. Overall this airline needs much improvement in their services.
The seat design in the premium economy section leaves virtually no room under the seat to store a bag or purse. Other than that, it was a great flight. Arrived early.
Delayed by 5+ hours and they give a voucher for only $20 CAD which isn’t even redeemable at any place with edible food. Then took almost an hour to clean craft after it landed. And nonsensical boarding delayed even further. We didn’t leave until 1:30am….
The flight was delayed, but not for weather. We landed over 3hrs later than planned.
The stag were helpful, kind and liked the passengers. The plane was pristinely clean! Great flight!
My flight was delayed more than once, but Air Canada updated us regularly. Friends on other airlines had much worse experiences.
By modern air travel standards, our 15-hour flight to Delhi was very nice. Quiet-ish, straightforward, good service, okay seats, etc. All good.
Again, it was delayed and then our connecting aircraft was very cold.
It was very cold in the beginning; then I asked stewardess to do something about that, and she did something, so for the rest of the flight the temperature was closer to normal. It is typical: by some reason the pilots or whoever is in charge make the cod in the cabin unbearable. The seat is better than on WestJet or Flair, but is is very tight. No leg room.
Delayed for 15 min due to maintenance. We were asked to wait to board as a family, but took longer than if we were not asked anything.
Had to cancel the flight because there was a 14 hour layover before the flight. Unacceptable.
Old plane, sold out on snacks, just trashy seats..broken..etc
Good flight. Only negative was the bus journey from plane to the terminal. Didn’t exit t this either BA at T5
Nothing! They canceled our flight to Greece the morning we were supposed to leave and offered us another one 5 days later (for a 9 day trip). They said it was an “operational decision”! Yeah a 777 that was 2/3rds empty, so they probably sent it to the Middle East to make a fortune getting people out of there!!
WiFi wasn’t available to economy until the end of the flight.
Boarding crew were extremely rude. At check in, I showed a medical note from a surgeon stating that I had a medical problem that caused me to end up in an emergency room. The surgeon requested that I get an upgrade so I can travel back home comfortably since I was in a lot of pain. I was alone with my daughters (9 and 14). They made a huge deal about giving me seats although there were so many empty seats in business. Finally, I paid a hefty price for it and the seats were exactly the same as in economy cabins but not as good because there was a forced tray in the middle seat that I couldnt even lift so I can lay down.
Very good staff members with sincere passion and responsibility in their job.
We were unable to check in on line with no explanation! Despite arriving at the airport 3 hours before deprture, my wife and I had no allocated seats and ended up being seated seperately. This is unacceptable! We were both ib the middle of the centre of the aircraft, despite having previously requested an aisle and seat next to it when booking and having been an Exec Club member for 25 years - so much for loyalty! The seats were extremely uncomfortable for such a long flight. I fly a lot and these were, by far, the most uncomfortable seats I've had in many years. It was all fine until we arrived at LHR where we got off the plane quickly, but then had to wait more than 45 minutes in the baggage hall for our bags to arrive, despite the fact that some luggage was already off when we got to the carousel. After 14 1/2 hours flying, this is completely unacceptable and ruined the experience for us.
Very please with the seating that the Kayak staff booked for us!
I liked the movie selection and the speed getting the luggage. I did not like the fact that for premium they did not have a personal kit with toothpaste, I travel all the time in premium economy and bussiness and althought the kit might bot be the same at least you have the smalles kit in premium economy. I did not like either that because i was in the last row of premium economy nothing made it to my seat. They run out of the food I wanted ( it is a surprise because there were only 6-7 rows. They would run out of orange jouice were thy were passing water/orange juice around, they run out of some alcohol. I am undertand running out of it but I don’t understand why mot getting kore. The service I received in row 11 was different from the service in rows 7,8…. Also the screen on my tv was broken. It did not respond to touch. So, in conclusion, if I compare my flight going to Europe with an American airline plane in premium and the one with British, British expereince was significantly much worse. This company is declining fast.
The crew on the flight were not particularly pleasant and fluid restriction was an issue. I was not allowed to fill my water bottle. Crew didn't check on passengers other than meal service.
