The plane left early and arrived early - and not full. Cabin staff a delight. Only negative was pilots talk to us so feint and distorted couldn't make it out.
We arrived in Malaga early but had to park at the back of the airport. We had to wait for the steps to arrive as well as buses to take us to the terminal. They had trouble with getting the steps into position and time gained pin the flight was lost especially with the tour around the airport to get us to the terminal. Immigration procedure seemed to work this time.
Apart from the delay, it was very good. Crew were great and the plane was great - looked like a newer one.
Generally excellent but a couple of areas could be improved. After boarding we were delayed a full 20 mins whilst various ground crew, flight crew, captain faffed around counting and recounting passengers. Said discrepancy between computer and manual. All OK in the end. So why o why did it take 20 mins to find all OK? No sense of urgency shown Secondly the seat base is just not supportive/resilienfor a 4½ hour journey - backside really aching by journey end.
The staff are just so friendly travelling alone was a bit scary but they made me feel comfortable and nothing was to much bother I loved how one of the girls was talking to the old ladies she really took time thank you jet2 shame I can’t get home with u guys 🥲
On time flight. Reasonable comfortable but a bit cramped. Excellent jet 2 staff as usual.
A good flight with friendly crew and check-in but disembarking was chaotic and badly managed
Flights were on time, boarding was straight forward. Very good attentive staf
Delays on both journeys - only found out before geting to the airport as had created trip within Kayak.
There is nothing I can think.of that jet2 need to improve They offer a great package. Very efficient
The flight was 45 mins late leaving, we sat without a/c for some of this, 2nd Meal was a slice of pizza. Movies were good.
Short flight so it was okay. Nice crew, all very pleasant and professional. We were near the back in row 27 so just as we got our drinks, we started our descent so had to drink very quickly!
Our first flight was delayed so we missed our connecting flight. However it was easy to book a later flight on their app.
The flight was great, the only reason for middle scores on entertainment and food is that it was a short flight so not included (but snacks were served including alcoholic beverages free of charge). I would definitely recommend KLM.
Was trying to change a flight but told that Canadian and local klm systems do not interact so they could not access my booking. Overall I like klm a lot but if it was important to change flights I would be very frustrated.
KLM is my favourite airline. Never ever let us down.Staff are first class.
Pretty bad. Food was awful. drinks were scarce, as if drinking an extra drink would ruin the airline. attendants were not very helpful. likely Dutch "directedness" (I cannot be bothered). Crammed flight. Entertainment in very minimal dosage. Almost all old movies and series with 1-3 episodes only. Very limited number of options available. Jesus!! it seems you need to bring your own entertainment these days even of flights that are 13 hrs long!! I would and I will avoid in the future!
I travel frequently. The flight was late again... KLM should really try and be on time
The flight itself it was great nice food the crew were very nice and helpful, Checking in from Birmingham wasn't great long queues for bag dropped, And I had my hand luggage case taken away from me even though I requested to have it with me as I had breakables items. I was told I can not because of the length of the flight with no explanation at all no options was given for me to take my fragile items out of my case it was taken away with hold buggage I find the staff member who was checking me in very unpleasant !! Can we please be advise if the rules have changed about the the carry on hand luggage it will be easier to be advise on booking your tickect if we not allowed to take the hand luggage with me. Overall I had a good flight .
I requested wheel chair assistance , it was confirmed via email that inwoood get it but I didn’t get it . The last leg of my trip to Nigeria was the worst.
Smooth flight. Plane could have been cleaner, but passengers should dispose of their rubbish properly rather than leave to others to clean up after them.
Flight was great, I’ll never be a fan of the seats of catering, but I can live with that for cheap flights. Boarded early, departed early and arrived early
We loved our flight crew were lovely and we were comfortable.
Had a lovely flight arrived 25 minutes early food was good staff we lovely.
Boarded and sat on plane for 3.5 hours before taking off, Updates infrequent and no refreshments offered.
I didn't have food, and there was no entertainment as it was a short haul flight, so can't comment on those, The head cabin crew member was addressing the passengers like a telesales person reeling off terms and conditions; we didn't understand a word he was saying. This is the second time this year we have flown with Ryanair, and both times we've had to carry our luggage downstairs to walk to the plane. As were both OAP's this isn't really acceptable. We have another flight booked for September to Lanzarote, so hopefully that will be better.
Smooth journey made good time. The aircraft was littered and did not look very presentable.
Flight was ok until there was a sudden juddering in the plane and a severe sudden loss of height. There were a lot of distressed passengers and not a single word was said by the pilot or crew.
Awful, the plane was on time but Ryan Air chose to use it for another flight that was running late to avoid the 3 hour penalty so our own flight was 1.5 hours late. This meant a 1 am scheduled landing became 2..30 and we missed our car hire which costs us an extra £300 to rebook - bloody shambles
Stuck on run way for 2 hours before takeoff - tractor breakdown
Easyjet staff very helpful at airport as I need assistance. Flight slightly delayed both ways but soon made up the difference.
Flight on time clean and good legroom, what more could you ask on a one hour flight
Lovely cabin crew. Prompt takeoff and early arrival in Pisa
There was a delay because they had to switch planes it wasn’t explained very well nor were there updates.
Flight was two hours delayed then instead of flying to Gatwick we got diverted to Southend airport! Then they cancelled our flight and we all got told we had to get off the plane and make our own way to wherever we had to go? EasyJet just abandoned us, no help and as a tourist not knowing even where I was? Disgusting behaviour from the company!!
I’ve always flew with Ryan, but never again I’ll always fly with easyJet
There was no useful information given regarding the flight back to the UK from Tenerife. This despite the week publicised problems around the EES system and the delays caused to boarding. This aspect of the customer experience could have been much better.
Fast boarding, smooth takeoff and landing. plenty of space in seats. Excellent air-conditioning on a hot day. Perfect experience
Whole way through - far more professional and slick than I expected
Sitting on the last row in between the aisle and a massive person, all people going to the bathroom bumped into me including the flight attendants.
My inflight entertainment unit was not working. The chair compartments were broken. The suite door would not latch. Given the cost of the total ticket, I was extremely disappointed in the service. The flight crew was not very helpful.
7 hours is a very long flight - the crew was ever present and helpful. The cabin was comfortable - WiFi was a disaster as was the entire entertainment and flight info system. They could have helped passengers by explaining that the information available on our screens and our continued attempts to entertain ourselves with our phones would be in vain. Other than that - all was well! Very comfortable seats, amenities galore and lots of crew attention. They might have benefitted from more crew as very few served the premium and basic economy,
The boarding area was crowded with inadequate seating. Flight delayed which made it uncomfortable.
My baggage (1) didn’t arrive with me. I am waiting for it.
Terrible we had to wait out in the cold for transfer bus to take us to the plane. Once we finally got on the plane seat had no cushioning not comfortable at all. Food was overcooked and dried out. I was skipped over when they served drinks I had to call them back to give me a drink with my food. Overall terrible experience this time. I have used BA before and never experienced service like this before. If this keeps up I will look for other options
Heathrow Airport - a nightmare. BA flight, expensive for no other reason than the flight was full. So they will at least be happy. Departed late. Aircrew got the job done, but attendant responded to my question regarding purchase currency sarcastically. Comfort OK entertainment system OK, Landing time ahead slightly so well done pilot. Overall mediocre to OK but I'll fly from Gatwick next time!
My experience on this flight was good. The seat I had had a lot of leg room, but it was so close to the aisle that the flight attendants kept bumping into my visual monitor connected to my seat to watch tv.
It was fine, but it cost me twice as much to return to Boston as it took me to get to Heathrow from Boston two weeks prior. I flew on Jet Blue over and it was half the cost of British Air.
Staff and comfort were great but first choice meal was unavailable even in row 21.
My only issue with my flight to Jersey was that the Gate wasn't announced until shortly before boarding, otherwise all went well even with how busy Heathrow was. I appreciate British Airways staff's politeness, hospitality and positive energy.
