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Pros: Comfortable because the plane wasn't full.

Cons: Check in and boarding was atrocious. We were told that we wouldn't be allowed to go to the gate if we didn't get through the check in but it wasn't our fault that it was taking so long. There weren't anywhere near enough staff and so by the time we managed to check in we had to go straight to the gate. Same thing when boarding. Took far too long and there was an inevitable delay with no apology. Plane ok. One toilet out of order so had to walk the length of the plane. Games no good without a handset and very few new movies.

Pros: Excellent service and on time performance.

Pros: Excellent crews

Pros: I liked the fligth attendant

Pros: Better food with Kenyan flavor

Cons: No Kenyan food

Cons: The worst airline I’ve ever flown with! We missed our connection from Nairobi because they set off early and didn’t wait for us. The staff in all airports we rude (one swore at me!) they charged us obsense amounts for luggage we were under weight with all in all an awful experience. NEVER fly kenyan

Pros: Fairly comfortable, good food. Good service, friendly boarding crew.

Cons: My luggage was moved from the overhead compartment to another compartment much further from where I was seated. I was not informed of this and was not aware. I had to wait for all the passengers to leave while the cabin crew searched for the back. This was most unpleasant and stressful.

Cons: I was very disappointed with Kenya Airways on my recent round trip from Kigali to New York to visit family for Christmas. Due to a delay on my connecting flight from Kigali to Nairobi, I missed my flight to JFK and had to stay in Kenya for a full day, shortening my already brief trip. I do not know what caused this delay other than Kenya Airways staff having seemingly no urgency to get us off the ground. On my return flight to Kigali a delay attributed to “operations” increased my layover from 8 hours to 12 hours. On top of the scheduled delay we were delayed an additional hour because boarding did not begin when it should have. I was also less than impressed with the movie selection on the plane. I will not be flying with Kenya Airways again and now understand why they were the cheapest option!

Pros: Great food options, very tasty. Crew was attentive, polite and professional.

Pros: Food was really good and no delays. Entertainment also really good.

Cons: Can't really think about something.

Pros: The flight attendants were friendly, attentive and efficient.

Cons: Many flights were grounded for several hours because of some airline operational glitch. We were provided with no information or guidance about how to resume our travels. As we tried to sort ourselves out we were sent from lineup to lineup without much progress or friendly service.

Pros: Seats were confortable, new plane, the crew was attentive, food was great.

Cons: Need to update the movie library, the category with the new movies is probably a year or morw old.

Cons: Guy behind me kept asking for a seat upgrade and when they didn’t oblige spent the whole 11hours kicking the back of my chair in protest. I understand this isn’t the crews’ fault. But maybe the bid upgrade for seats isn’t the best system?

Cons: Avoid spilling coke on the passengers

Pros: Friendly crew

Cons: Very good overall

Pros: Crew ignored my existence just because I sat on the window seat, plus I'm an asian, so I'm not sure which of the reason makes her to ignore me for serving my food. Luckily the guy passenger that sit beside me helped me to inform and made sure that she served the food to me.

Cons: YEA, PLEASE TRAIN YOUR STAFF TO TREAT ALL PASSENGERS EQUALLY, NOT ONLY JUST TO CAUCASIAN, OTHER RACE AND ETHNIC ALSO DESERVE EQUALLY RESPECT AND TREATMENT. THANKS. SERVICE IS GOOD BUT ATTITUDE OF STAFFS ARE JUST MEH.

Pros: Great crew and service

Cons: It would be convenient to have phone chargers

Cons: Seat was broken. Reclines without requesting. Tray also needs attention. Seat 15C

Pros: Flight good, crew helpful and no problem with boarding.

Cons: No hot food and no announcement in the Airport. Limited choice of other food.

Cons: The seating is appealing. Impossible to sleep. I will be “ saddle sore “ for days. Please look at the padding and upgrade

Pros: Great crew, excellent legroom

Pros: Delay

Pros: Seat was fixed for such a long flight it is hazardous to the spine .

Cons: Allow the seat to slightly recline like any other airline

Cons: You don’t need to have seats next to lavatory. The area was stinking even before the plane took off.

Pros: This crew was better that last flight overall

Cons: Better seating arrangements

Cons: Crew was very rude when giving veg meals. Even though we had confirmed veg meals multiple times with the airline prior to boarding, they still did not know that we had a specially requested Meal. After notifying the crew of this, one member gave us an extra meal. Another extremely rude staff member then proceeded to yell at us for eating meal. This was extremely uncalled for and has severly ruined the reputation of this airline in our eyes. The customer should still be addressed with some common courtesy and not be treated as if they are beneath the crew members, as if we are at fault for the crew's own carelessly stupid mistakes and lack of organization and proper communication

Pros: Seats were comfortable.

Cons: Worst ground staff in Abu Dhabi and in LA. Will never fly them again. Were very unhelpful when boarding the flight in Abu Dhabi. In fact they encouraged us to not board and take another flight the next day!!! Worst flying experience ever. Will never fly them again!!!

Pros: Boarding staff .

Cons: Food was very bad and started to charge you for some food and drink items .

Cons: They left my bag off the plane. Ridiculous.

Pros: Seat was good

Cons: Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened

Pros: Everything was smooth and effortless.

Cons: Can’t think of anything.

Cons: The plane was very hot

Pros: Land crew attention was polite and nice

Cons: Restrooms on board was dirty, no toilette paper nor tissues. One fight attendant was particularly impolite, hitting and pushing instead of asking

Pros: Nothing

Cons: Everything starting from the check in to on board restrooms

Pros: Excellent crews

Cons: There was a disruption with the audio system.

Pros: The crew on the final leg was really nice and helpful

Cons: From Entebbe to Nairobi I was cold during the flight. I wish I had been offered a blanket.

Pros: Friendly staff.

Cons: No complaints.

Cons: Crew is not attentive nor professional.

Pros: I loved how comfortable the seats were. Very spacious enough leg room and entertainment on the plane.

Cons: Nothing

Cons: Hi the flight from New York to Istanbul was deleted four 4 hours . from Istanbul to Madina it was ok but I didn't may bagages yet.

Pros: The flight attendants were very attentive.

Cons: My screen, the screen next to me, and the two screens behind me were not working so I was left without entertainment for 9 hours.

Pros: Crew was nice & didn’t wake me (but once or twice squished by me in the aisle without saying “excuse me,” which I found a bit weird). Food was good. Not too many announcements or interruptions.

Cons: I would prefer more vegetarian options for meals (one of them had only one [chicken] option, & I don’t think it was because they had run out of vegetarian food).

Pros: The flight and crew were excellent. Turkish Airlines business is always good.

Cons: The delay leaving Heathrow was not so good.... missed connecting flight in Istanbul and no availability on the night flight. Had to re-book with Air Astana.

Pros: Flight good, crew helpful and no problem with boarding.

Cons: No hot food and no announcement in the Airport. Limited choice of other food.

Pros: We got to our destination

Cons: They don’t even give you a cup of water, a horrible low cost airline with premium pretences! Gatwick is a horrible airport to fly to.

Cons: Departing on time.

Cons: I asked and confirmed twice on two separate phone calls that we would need a wheel chair assistance and they assured that it s notified on her ticket .. and still nothing was there for her .. she went by herself in London to the information desk asking for the wheel chair and in Lax no one even met

Cons: There is no phone charging or entertainment. Also couldn't bring on carry-on sized bags with wheels and were forced to check them.

Cons: Entertainment is non existent. Plane is tatty.

Pros: Seats small uncomfortable

Cons: Bigger seats.

Pros: crammed seats, meh food first experience with ethiopian, wasn't great

Pros: On time. Check in was very easy.

Pros: Friendly crew

Cons: Very good overall

Pros: The expedited transfer from late flight out of Rome was an amazingly efficint process, much appreciated. Was very stressed when I thought I could not make the transfer, but Swissair really had it covered. My compliments

Pros: friendly and helpful crew

Cons: organise priority exit when we have a delayed arrival, so that those who have a train or flight connection can get out quicker

Cons: Info system is not that easy to navigate So hard to find a movie

Pros: Excellent flights in all respects.

Pros: I had a great time. The best part was that my luggage reached on time!! Thank you!

Pros: The crew was on point and did there jobs well.

Cons: The food was old fashioned and stuck in the 1960s. Having an option of Beef brisket or Salmon or two polarizing choices. I opted for the brisket and it was decent but not actually worth finishing. It was too fatty and strange tasting. Boarding in Sydney needs much improved screens and communication.

Pros: The Food was good.

Cons: We had a very uncomfortable flight. A passenger right behind us was screaming all through the flight. We need to be refunded part of the ticket cos it was horrible.

Pros: Crew was amazing!

Pros: The crews are always awesome. The food great especially since they always have cherry juice, my favorite!

Cons: The flight was delayed, and then seemed rushed at call Last Call. Also the ear phone jack was a double that even the TA ones didn't quite fit. Glad it was an overnight flight and slept most of the way.

Pros: The crew was very attentive, and the food was outstanding.

Cons: The wine list was a bit limited.

Pros: Crew was very nice, very helpful

Cons: 3 hour delay in flight from Chicago to Ethiopia due to ‘mechanical issues’ made me miss my connection. I was put up in a hotel, but woke up in the middle of the night to roaches all over the place. Not the best experience

Pros: Crew was helpful, everythinf fine

Cons: The food was not so good. Bit cold..

Pros: Crew was helpful. I had 3 seats to myself, so yes. Seating was amazing.

Cons: The lunch - tooo much rice no sauce. Food was okay. The sandwich was good.

Pros: The crew practically ignored my request for medical aid. They were not friendly and super occupied. The seats were too uncomfortable.

Cons: The food could have been better and the crew attention and assistance to the passengers.

Cons: Evrything was fantastic

Pros: I was happy with all aspects of the flight

Cons: Handling and boarding at Schiphol was pathetic

Cons: Scrambled eggs breakfast was more like a mousse and had no texture

Pros: In flight entertainment was definitely above average.

Cons: Crew were very impersonal. Didn’t seem to care about the needs of the passengers.

Cons: There was wery cold on the plane.

Pros: The crew was attentive and friendly!

Cons: The transfer in Istambul was very tight on the way back I literally had to run to get to the flight

Pros: The food was good.

Cons: The legroom was inadequate.

Cons: Crew was very rude when giving veg meals. Even though we had confirmed veg meals multiple times with the airline prior to boarding, they still did not know that we had a specially requested Meal. After notifying the crew of this, one member gave us an extra meal. Another extremely rude staff member then proceeded to yell at us for eating meal. This was extremely uncalled for and has severly ruined the reputation of this airline in our eyes. The customer should still be addressed with some common courtesy and not be treated as if they are beneath the crew members, as if we are at fault for the crew's own carelessly stupid mistakes and lack of organization and proper communication

Pros: I enjoyed the services, the crew and the food and beverage

Cons: The WiFi services. I ordered the lite service for $4.95 and the 30 mb was finished in less that 10 minutes. Not sufficient

Cons: Food we got was not promised. Drinks are not served or highlighted based on requirements