Very bad service and food variety will never come back again
Everything was perfect. Staff were informative and professional and flight boarding, flying and de-embarking was smooth. I would certainly travel with Emirates again.
My baby was with me it was really good experience with emirates
Fantastic as ever. Great staff super catering and excellent service.
Flight and entertainment great. Food needs to be improved, only one choice on the menu. Staff worked well throughout.
Crew were excellent and the bar service and chat fantastic. Cheese board delicious. Amenity kit good, very disappointing not getting pyjamas on this leg of the flight and needed to reuse from earlier flight.
Hospitality is good. Should improve on buggage handling because l lost a suitcase. Layover in Dubai was too long , 6 hours
They should resume the fast track for business / first class passengers
Everything was superb, only bad point was that the fast track on London Heathrow arrivals was not handed out to me and I had to go back to the gate to collect it.
All was good. Emirates should restart allowing fast track immigration for business class at Manchester airport. Saves a bit of time
Because of the long lay over hour, Rwand Air offered a free hotel accomodation and transport. This was highly appreciate d
Pleasant, relaxed flight. I had 2 seats to myself, which was a bonus. I couldn't find a flight tracker ap so I could know where we were but that's a minor complaint. On the plus side, the passenger announcements did not come through my earphones but were on main speakers only. That was a nice touch.
Flight delayed by 3 hours 45 mins and no explanation given or apology. Rebooked on a flight departing to final destination 48 hrs later and baggage not delivered.
My outbound flight was grounded in Lusaka so we never made it to Paris. DO NOT fly this airline you will be stranded and your plans will be completely disrupted
Inflight entertainment with electronic charging stations can help during a long flight.
The flight was delayed with no notice. No inflight entertainment. Communication is vital in any business.
Poor communication: Flight come directly to kigali , didn’t come via mumbasa. Favouring to Rwandan passenger to move from economic to bussiness class after flight depart. Where they don’t asked other older passenger who need more comfort. Rude staff : chekin airport at Mumbai. Talking in local language (marathi) while serving and no sorry no thank you attitude.
Qatar was pretty OK for their services but Arangrant was awful at theirs and frankly lied to me. Qatar offers four business class fares and only three of them allow lounge access. This is a horrible policy when you pay so much for business class and shame on them for denying the simple use of their lounges for this confusion. When I requested my business class ticket with Arangrant I knew this and specifically told them I would only purchase the lowest class business seat that would still permit me lounge access on all legs of my trip. They lied to me and said I did and then I was refused this service on my return flights. I had no less than 4-8 schedule changes and got screwed by a late departure from DCA on my double connection to JNB. I lost nearly a full day on my outbound and then had little to no use of the lounges on my outbound flights. To then be denied access on my return flights made the 27 hour trip home pretty awful. Kayak should no longer work with Arangrant as they are dishonest and liars. Qatar should price all four of their business class fares to include lounge access and stop the insanity they have forced on people. My return trip home nearly ruined my entire trip to South Africa and I blame Arangrant for telling me lies and for Qatar for offering insane rules and regulations on such expensive business class fares. For the money I paid to Qatar, I did not receive the full services I was promised. I will probably never use Arangrant and their ignorant services ever again. I will question whether I ever fly on Qatar Airways again as well. When you pay so much and get such little in return, it leaves a bad taste in your mouth. Arangrant gives the whole industry a bad name and Qatar is not far behind them. I can honestly say that the wretched service and way I was treated by both have soured me on travel companies and airlines. It is bad enough that we have an idiot, felon, racist and bigoted president and administration to contend with while he has started an illegal war, I did not expect to get screwed over by Arangrant and Qatar as well. Shame on all of you.
Very poor No information given to why we turned around.. No one at airport to help
Qatar Airways in-flight first/business class service is superior to any US airline; excellent meals are served on short haul flights such as between DXB and DOH.
Doha airport is huge , takes long time to reach gate .
Good staff, good intent, decent entertainment. More seat space would always be of benefit
Bad experience with the delay n long wait time for connecting flight after missing the connection flight from Doha.
Food and Service inside the flight. Airport service from Qatar is not good mainly because of lack of coordination and not used of seeing so many ppl commuting
Not so good. Issues with seat assignments, unruly lines during check-in, half a sandwich on an international flight. I was originally supposed to be on Qatar airways, but it was switched to Indigo after I bought my tickets. They wouldn't even let me get seat assignments from the US to Mumbai. I was automatically assigned seats, and a middle one at that. Terrible.
Just snacks, could have more options.boarding was good. Everything else was good. We had a very bad experience with Qatar airways. We were deplaned a few minutes after boarding the flight. Had to wait 8 hours at the airport for the next replacement aircraft to take off. Had a harrowing experience. Were offered coupons for a small meal at the airport. Uncertainty caused a lot of stress and I got a cold and flu like symptoms.
Bag check in at DC was slow. Boarding process was slow more due to customers unfamiliar with how to board properly. Food and service was excellent!
Maybe some more information as to why the flight got delayed I understand may be tell your customers that missiles were fired at a specific airport wouldn't be reassuring to the customers and would cause mayhem but something like recent events have cause a delay on your flight or smth
They lost the baggage and said it was deleted from the system. I had baggage tag so was able to file the complaint but there was no PIR number and update so far
No entertainment except on app. No outlets working to charge. Good service
Wish the flight attendants were more attentive in serving food
Used to Etihad employees are very rude and unprofessional but now better than before over all is okay now
Etihad flight sector is a local . .give the same quality upto destination
Long way to improve. Toilets not working. Bad handling when flight was canceled
Crew member took too long time to take back leftover food plates from passenger seats. Food was nice.Easy excellent checking.Guy at checking counter was really kind and helpful.Made our checking very quickly. Leftover food should be taken back ASAP. Because in economy class passanger have narrow space . In the long journey like this, passanger have difficulties to sit with the plates.overall experience was good.
I travelled from Adu Dhabi to Melb; service was minimal at best, when I asked for a bottle of water but no meal I was told it was not available- it seemed a cup would do. The staff were un helpful & dismissive. We had a family near us who I never saw obtain any assistance from crew- they were simply avoided! Meal was simple and adequate no hot drinks were on offer until close to arriving, with a pseudo breakfast. Seats were tight despite obtaining extra leg room. I will not be flying with Etihad again and will not recommend them to family & friends.
Nothing was good everthing was hopeless especially your staff at indira gandhi international airport india.Everthing has deteoriated
It is nice and great but the houstees crew are all the way back arguing with customers and behavior issues same of the crew i saw that also all the trips were very much butter!
Need to do a lot of improvement on service and cleaness
They only gave us 30 minutes to make an international connecting flight. We didn’t make the connection but they did do a good job rebooking us despite the chaos. Our bags didn’t make it back and their process for customer support is pretty bad when it comes to luggage.
POSITIVES The hostesses were mostly pleasant, NEGATIVES The full flight wifi was horrible, hardly able to use it. My charger port was not working which made me use my neighbour's port which resulted in an accident which ruined her flight. During dinner, meat ran out when the cart got to us forcing us to eat vegetarian which was not great. We watched everyone around us eating meat. My wifi did not transfer to the second leg of my trip as they promised as they changed the plane. I was thrown off the window seat I booked for the 2nd leg of my journey as they changed planes, all done at my expense. This was not a cheap flight ($2600) which i hurriedly had to book to attend my mother's funeral who passed away suddenly. I was honestly disappointed with the whole saga as I heard Ethiopian Airlines was one of Africa's best.
Im if Ethiopian can allow customers to use their mileage for in flight connexion it will be great.
For Vegetarian Food was very poor. Though we had opted for Asian Vegetarian Food they didn’t serve but only what was available was served. We were offered Smoked Salmon!
The flight delayef for over 2 hours so my route was changed leading to arriving to my destination without my luggage
Good was great, but no vegetarian option: only beef or chicken. In business class please add a vegetarian option. Thanks
The experience was amazing! Many thanks to the pilot who informed us that we were passing mt Kilimanjaro and we had the chance to see it !
Choice of Vegetarian Food in Economy class needs overhaul improvement
