Would you like to save as your currency permanently or for this visit only?
View was great of the city. The staff were very friendly and helpful. Would definitely stay and recommend to my friends and family.
We traveled here for a one night trip to attend an Oriole's game. The ball park is immediately next to the ball park and you can actually see the park from most of the rooms. It's also abuts the convention center in addition to having its own meeting space. Would be an excellent place for a conference or to stay for an event at the convention center. The coffee bean and tea leaf was excellent and the room was clean enough and pretty comfortable. Really wanted to use the pool with our baby but it was incredibly cold. That was a big bummer. Also didn't know it was pet friendly and we had a dog that was pretty unhappy near us.
The location was great, right next to Camden Yards to see the Orioles baseball game. Hotel reservation could not be found and they were not helpful. Our room was not cleaned until 3 pm and we needed towels. The indoor pool was cold, not heated and was so cloudy and dirty you could not see in it!!! Coffee shop/restaurant had long lines.
My room over look at Camden yards as does the executive lounge Mattress needed to be replaced, digital key did not consistently work, executive lounge food and beverage not as good as most
I liked the closeness to downtown activities and the view from our window was amazing. Beautiful baseball stadium was an awesome site while exercising. We just got back from a long walk and sat down in the lobby and was confronted with a panhandler. I was having a hard time being confronted at every turn outside the hotel but to have someone begging for money inside the hotel was a bit unnerving also the parking is an extra $30 a night. It was very noisy both nights and no towels in the pool area Be sure you don't want to cancel because it is not refundable. We tried cancelling the second night but would have been charged anyway so we stayed.
Beautiful accommodations, great view of Camden fields, well priced, pool was nice, coffee bean in lobby, a great place to stay whether it's for business or pleasure! - staff was extra accommodating
This hotel has lost its glamour. The hallways are musty and the furnishins are is worn. It lacks character. The best thing about its hotel is it's central location to the inner harbor and friendly staff. Musty smells Worn furnishings Dusty room
Stayed there as we had come in town for an Orioles game. The hotel is across the street from Camden Yards and the gym has an awesome view of the park. Overall nice facilities and upscale feel. It's also a block from the Light Rail station so getting there from BWI is very inexpensive ($1.70) although parking was $35.00 a night of you drove. Some normal amenities were missing, no breakfast although a Coffee Bean is in the lobby. Charged a fee to use things like the conference room and the business center has the computers set up so the sun is at your back and difficult to read the screen.
On a business trip - checked in at 2pm and because check-in wasn't for a bit, front desk helped me out. "Upgraded" me to an amazing suitt overlooking Camden yards. It was a rainy cold night, and the orioles were not in town. I can appreciate upgrading someone when neither of the above were factors. The room (667) had great views and hangout areas, BUT NO BED!!! WAS RELEGATED TO A PULL OUT COUCH DESPITE PAYING TOP DOLLAR!!
Since the hotel was so big it was very impersonal so I guess that is what you get for a large hotel. The service was Omni the certainly not incredible.
The location was convenient. The staff was rude. It took 3 hours to "find" my reservation, it was dusty, dirty, hairy, ac unit wouldn't work and extremely overpriced. At 8 in the morning a woman who worked there put her ear to our door waking us all up tapping and when I opened the door she said she was just checking to see if we were all there. Checkout was at noon.
Couldn't even check in 1 hour early. Stayed here due to proximity to Camden Yards so we could park and not have to worry about our vehicle. When we arrived we were told they didn't have room to valet our car because of the game, which is the entire reason we picked this hotel. Whatever. We went to the 4pm baseball game and came back to check in. They gave us keys to a room occupied by another family. Went back to the front desk and was told they had no room for us because of a flood and they were waiting for a room to become available. Said we could go to the pool and then get dinner. While in the pool they told us the restaurant was closing early so we would have to order carryout. We ordered carryout at 9:30pm and didn't receive our food until 11:15pm because we were told to wait in the lobby by the front desk staff and apparently our food was taken somewhere else. My 3 kids aged 5 to 10 were miserable waiting until after 11pm to eat. Finally got into our room around midnight. Complained the next day to the manager and was told we wouldn't have to pay for our stay. It's been over a week and we are still waiting for the credit to our account. Called the accounting department, left message and never heard back from them. When we were there it was very apparent many people were having numerous problems with the hotel including 15 minute waits for the elevator. It was also apparent management is not willing to roll up their sleeves and get things done. They appeared more likely to be found hiding in a back room somewhere.
Valet service for 30 a day was best option for parking and staff was prompt. The furniture was ripped. Down comforter was ripped. Bottom of toilet was dirty. Room was by an alley so was a nosey Monday morning with trash pick up. No need for a Wakeup call that's for sure. And could smell exhaust fumes in room that morning as well.
The valet guys were the best of the entire hotel. Was given attitude by the staff. Requests and complaints were ignored. Got double charged on my card. Would not stay again.
Cleanliness. Cost, Room size, No desk in room. No pool.
We arrived extremely early the day of our check in and decided to just see if they had any rooms available well before the normal 4pm check in time. They did! It made our day so much easier because we were able to check in and then go about the rest of your day like planned. We are a young couple so we definitely took advantage of how close we were to the Inner Harbor (about a 10 minute walk). We came back later in the day to freshen up and take a little nap, right as we laid down the smoke detector started beeping (battery was low), called the front desk and less than a minute later they had someone up there to fix it! Not one to believe in ghosts/spirits or paranormal activity, but We both woke up in the middle of the night to the sound of wimpering/crying which we read is apparently from the little girl who died there many many years ago. Although it could have just been someone outside, still freaked me out a little! Other than that our stay was perfect.
The historic hotel was lovingly restored. The original interior ornament and contemporary furnishings really lent to an upscale experience. The piano accompaniment in the lobby and bar area accented the enormity of the space, creating intimacy in its double-height room. The room itself was generous in size, and the bath had deep marble window sills and natural light, with a full size tub and free-standing sink. There was also a small coffee alcove. We were on a corner, and had 3 large windows. For a small room, the floor plan was very clever. Having a mini fridge was a welcome plus; and the bed was extremely comfortable. The shampoo and conditioner portions were generous, and the scent was lovely. The room was spotless, as was the hotel. Bartender was very slow. We werent acknowledged for over 10 minutes upon seating, and she was preoccupied with a non-customer male, to the extent that I had to get up from my seat and interrupt them when I needed my bill.
I liked that we could get place to place with no problems in our car. But it wasn't anything too special. I didn't like the rude valet people I didn't like the bed or the room I didn't like that they came in our room without asking did we want it to be cleaned. I would have rather stayed at The Ebassy Sweets in Baltimore I could have splurged and gave them that extra $100 and would have had a better nights rest. Also I didn't like that you could hear the street people yelling outside of room 1018. Over all I would not stay here again. THIS IS A ONE NIGHT AND KEEP IT MOVING TYPE OF HOTEL!
Beautiful and comfortable hotel, staff was very accommodating and kind, good location
Had a very nice getaway to the Lord Baltimore a few weeks ago. The location is great - just blocks from the Inner Harbor. Very clean, modern look and even home to a nice bar in the downstairs. Shower curtains didn't hold back the water. We had a floor full of water after the first shower. Also, no hair dryers in the room.
The architecture of the building was stately and held historical significance, while the interior had many, stylistic, and modernized updates. The foyer and main lobby were visually stunning. The parking attendants were helpful, and the overnight fee was only fifteen dollars, excellent for the city. The room was clean and comfortable. We went to our room to discover that it was not the King Deluxe room that I booked online. I was informed that the booking had not come through as a King Deluxe; I verified that I had been charged for the King Deluxe. The gentleman from the front desk apologized and offered to change the room ; I declined since my wife and son were already settled. He did give me a credit to the restaurant.
Good, central location Rooms were comfortable and well equipped Bed was comfy Staff was friendly Noisy street, could hear sirens all night long
No thrills at this hotel. You get what you pay for a clean room. Nothing special at all with hotel. Small boring rooms
Attended a wedding held here at the hotel, that was great and held in the ballroom with cocktail hour on the mezzanine level, a beautiful setting indeed! Room was fine with a comfortable bed, location to the Inner harbor and Convention Center is excellent. Everything was fine.
Exceptional quality suite Beautfiul furnishings Impeccable front desk and staff service Not as close to the inner harbor as advertised
Stay was FAB - U - LOUS! I had read other reviews and would agree. Clean, spacious rooms. Cable plus. nice towels. Food from restaurant was good. Polite, speedy check-in and out. Gym was current. Slept so good, I missed the breakfast. I heard it was great too. Only suggestion, would be wifi included.
Staff was accommodating, polite, professional. Rooms were spacious and comfortable. I would absolutely stay here again and highly recommend it.
Gave us the wrong room but charged us for the other one. Terrible customer service!
My overall experience was okay but the parking was confusing. I would've liked for my parking to be free for staying with the hotel, especially because the rooms are pricy. I stayed at the Embassy in Philly and for $50 more I had a balcony, an extra bed and a larger living room area. I think this place is only valuable because of the location. I was able to walk to the lounge my boyfriend and I went to so that was great, was only seven minutes from our destination. There's not many late night food options though, we ended up driving to IHOP around 1 a.m. and it was a 20 minute drive.
The bed, the kitchenette, the temperature control, the quiet; the breakfast buffet, the staff.
Good breakfast, suites are spacious and not that expensive.
Great breakfast, close proximity to the inner harbor AC didn't work very well, and the tv in the room was strangely placed where you couldn't watch it from the couch or bed
Complimentary drinks, great breakfast, staff was excellent People smoking outside the door, is disgusting
Beds, pillows, access to pool. Some repairs needed, esp. in bathrooms and pool area. Pool closed at 10 PM. A fridge was in the room but no minibar/snacks. The smoke alarm flashed all night (brightly).
The Staff was most accommodating, they make you feel like family. they always greet you with a smile. Everyone was so helpful loved my stay there and will stay there again. It is close to a lot of places you can walk to, and walking distance to the stadiums. LOVE LOVE LOVE this hotel... The view over the Harbor was Fabulous!!! Not having a trash can by the little kitchen area, but I am a neat freak,
The staff had a wonderful attitude and were very attentive to customer needs. The fitness room was great; the buffet breakfast was a good value. The hotel is located in the inner harbor. The in room Keurig worked. This was a nice stay Some of the furniture was pretty old but I really don't need anything fancy to put my clothes into.
The room was beautifully decorated and had spectacular view of the harbor. Location is in walking distance to many tourist attractions and restaurants. We did not need to move our car during our stay. A free bus service Charm City stops close to hotel and was easy to use. The staff was very friendly When we arrived there was no valet parking available. The hotel parking lot said full but we pulled in anyway & found plenty of spots. ( we think they put full sign up to discourage people going to baseball game from parking in lot ) Parking too expensive : $30 per day
I loved the facilities. Bathrooms are upscale. Very nice shower. The facilities and decor is tasteful and classy very calming and comfortable. The rooms are very spacious The carpet in the rooms need updating although there were 2 double beds there was plenty of room for Queen beds.
The Italian toiletries in the bathroom were lovely!
nice bathroom Restaurant was good Great location Room seemed dated
Out room was recently updated and was excellent. The hotel staff was courteous, helpful and friendly. The pool, spa and fitness room were first class. We enjoyed the entire experience.
Water front rooms are excellent, the view of the harbor was fantastic, especially at night. The location was also ideal, right there in the harbor close to everything I wanted to see and do.
Everyone was very courteous and they upgraded my room without my asking. Parking a little pricey but that's the way it is anywhere downtown Baltimore. Valet feature is worth it.
Location Tiny bathroom
very friendly staff, clean room, comfortable very crowded, hard to get an elevator at certain times due to large crowd
Person that checked us in was the best . Location and price was very good . Also food and bar were tops. Room was so hot , turned the Ac on and would only run for about 3 mins every 30 mins . Also fool by unit was wet and bathroom floor had water all over it had to put towels down . Room number 230 . Next morning coffee bar, lady working was sick coughing and not washing hands manager toll her to close after my order. Small things make big deals .
Liked that all the employees I came in contact with were very friendly and helpful. Except for the guard in Saturday morning when we arrived. Was not very friendly. Watched me park get out of my car walk to the hotel door then said I could not park where I parked. I had parked where if said guest parking for 15 minutes. I did not park where there was a sign specifically reserved for a certain person. I told her I was not I that spot. I said there was nothing posted but she said had to move anyway. My question is why would she watch me park get out come to the door then tell me to move. Other than that I was very satisfied. Room a little small. But not an issue.
Great location, close to inner harbor. Friendly and helpful staff. Great price.
This "Days Inn" is in very good condition. The lobby is beautiful, The night staff are kind and accommodating, And the room is well equipped. I do not feel like I was properly informed of the $26 parking fee. Had I known this i would have stayed somewhere else. Also there was a faint smell of cigarette smoke in the hallways in a non smoking section.
Friendly, and helpful staff. Loved the attached grille. Small bathrooms.
I liked how convenient it was to the Baltimore M&T Bank football stadium and was in walking distance, making it easier for me to save money. I did not like that the parking was $28.
Days Inn is crossing the street from the Convention Center. It has lots of food places nearby. Also, Cardem Yards is 3-5 minutes away (walking distance). Location is perfect for a walk. Furthermore, Light trail from the Airport to Cardem Yards is just $1.70 per person, or so. The tub didn't drain. However, staff were addressing the issue the day we left. Apparently the situation was happening in the whole floor. Dispite that, the place is great value for the money.
Good location, friendly staff, everything was kept clean, room was clean, and beds and pillows were quite comfortable. Parking in the garage is 29$ a night/car which is no discount off regular garage price. It doesn't need to be free but it's way too expensive.
Convenience was the main thing. The restaurant had an adequate buffet. Much cheaper than most buffets in the Inner Harbor. The staff was friendly, helpful and engaging. The rooms were clean and roomy. The cost was very good. I booked these rooms on Booking.com and they cost me $112.00 per night per room. There was nothing else comparable in the Inner Harbor close to that price. I stayed three night and the parking cost me $84.00 for that time period. I thought that was exorbitant. Everything was fine.
Convenience to convention center No continental breakfast
I was very pleased with the location of this hotel it is just a short two block walk to the harbor. The room was comfortable and the kitchenette was nice to have available although I did not use it. It is definitely decorated in a trendy style which was a nice change from your typical hotel. The other people staying there were mosly young couples. The hot breakfast that was included with our stay was great! It was a nice selection of items. There was very little I didn't like but I did not like that there was no iron available in our room. There was also no towel bar on which to hang our towels. I would have preferred that the bathroom be a bit cleaner (the tub was stained and there was dust in the corners).
The location was perfect walking distance to the beautiful inner harbor. The view was great only because we were on an upper floor....our friends stayed on floor 2 and had a horrendous view of an old dedicated balcony. The accommodations were nice and staff was friendly. Our floor in front of the fridge in our room was always wet. The bathroom was pretty outdated and the fan in the bathroom had no purpose what so ever it was there for decoration and to make noise. Was upset that our room wasn't ready yet we got there at about 3 and did an early check in and said what time we would get there to ensure there would be no wait and we had to wait until 5oclock.
comfy beds good breakfast smelly
The hotel is a fun place to stay. The staff treats you like you're part of their family. The staff wear their own clothes, and the casual atmosphere is very friendly and welcoming. We didn't know that we had a microwave and refrigerator, or a hot breakfast buffet until we got there. It was a nice surprise, and we took advantage of all three. We will definitely stay at the Brookshire during our next trip to Baltimore.Special thanks to Yolanda at the front desk!
Location was great, staff was friendly Room smelled of smoke, even though it was supposed to be non smoking. Otherwise the room was very nice.
I'm not giving a poor review because I stayed there. I was not able to make it to Baltimore that day. I was not able to get a refund. We were not able to make it to Baltimore that day.
bed was soft staff was friendly the breakfast was basic, should not say hot breakfast
It's a block from the harbor. The rooms are huge, clean and modern. Very quiet and comfortable!
Location Destination fee
The staff was really nice. Not a big deal but there wasn't a remote control in the room. We had to call for one which was brought up fairly quickly.
The staff were great - so friendly and helpful. The hotel room was clean and beautiful, and very unique. Awesome shower, and overall we loved it.
I liked the location. I had booked a deluxe king room and prepaid. When I arrived I was told that there were no more deluxe king rooms available and the only room available had two beds and bunk beds. Confused I showed the gentleman behind the desk my conformation with room type and he told me that there was no guarantee on room type. He was rude and said thats all they had and if I didn't want it I could stay somewhere else. When I got into the room, there was an entire wall with a dog mural staring at me. The room wasn't clean, carpet dirty, hair in sink, then I walked into the bedroom and it is the strangest decor I have ever seen. Hip doesn't mean nothing matches and the most unattractive color palate ever! The furniture was visibly beat up, scratched and marks all over. The wall had multiple black marks all over and the toilet was running. I put my things down and headed to the front desk before leaving for dinner to advise them of the running toilet. Upon my return 2 hours later, as I opened the door to my room and the toilet was still running and I went to call the desk. My room was facing the the windows of other hotel rooms and I found myself rushing to close the curtains because a man across the way was watching me and being "self serving" - not the hotels fault, I know, but very creepy none the less. I wet down to the desk to ask about my toilet and the new gentleman at the desk said he had no record of my earlier complaint and there was no one from engineering to be able to fix it. I asked for another room and he said there weren't any, so I went upstairs and promptly checked out at 12:30 am, off to find another hotel. I asked not to be charged, but since I had prepaid, he said there was nothing he could do.
Classy building built in 1906. Rooms nicely appointed. Top notch service and friendly and helpful staff. Closet doors stuck. In-room safe didn't work. DIYers would not feel too comfortable here.
It was a great hotel with an interesting history. It was in a good location within easy walking distance to waterfront destinations, the convention center and the subway is across/down the street too. The bathroom and hotel room was really spacious. We would stay there again. Really the only thing my husband and I didn't like was that the shower doesn't have a door only a partial glass wall, but it was no big deal.
Large comfortable room. Would love to know where you got that bed - my husband is 6'4" and it's the first bed his feet aren't hanging over. Shower was wonderful. Loved the Bigelow products. Staff was absolutely wonderful. No coffee in the lobby until 7 am for this early riser.
the staff was fabulous!!!he room was great exceptfor the lighting.There was a great chair to read in but no lamp there.Te room was too dark.Other than that, it was great.
Everything!! No problems.
Location and staff were very friendly and gave recommendations for local restaurants. Our room keys for some reason kept giving errors, they would alternate so we would have at least one working key at any given time. So the staff was very used to seeing us.
I was attending a conference for most of the trip, and my partner also joined to check out local sites. It was a decent location within walking distance to a number of good restaurants and museums. The room was somewhat small and the floor appeared to not have been vacuumed in a while (as noted by the dozens of small beads that were from a bracelet of a former inhabitant). I find the sliding bathroom door to be somewhat unusual since it didn't allow for privacy in the slightest. Lastly, we had to go to the front desk once a day to get the room key cards re-magnetized, so that we could enter the elevator to the room and our room.
Clean, rooms are huge, bathroom was great, so many both towels! It's still Baltimore... You can walk to 7/11 but still be mindful of where you are at.
The free coffee in the morning and yoga mat in the room. Had to request coffee in the room. I wish you could do that when you book the place so it's there when you check in.
I booked a month in advance for our one year wedding anniversary. I requested a king bed overlooking the harbor and received a confirmation on my request. Upon arrival, we were given a room on the 4th floor staring at the parking garage. I called the front desk, and was told to come downstairs. Service, hotel management staff
The desk personnel (particularly Miss Evan and LeRoy) were immensely helpful. LeRoy even lowered our 2nd night stay - we booked a 2nd nite AFTER booking the first night, and got a $50 higher rate! They made us feel special, and we'll look for Sheraton Hotels first in the future. Letisha and Dawn were also very helpful when asking about the billing. One person at the desk - John (?) wasn't very pleasant or personable over the phone. Thank God we talked to different people when we arrived at the desk.
Location No ethernet enabled internet connection in room. WiFi was very week in the conference rooms
I stayed in the Sheraton in Dover, de and it was great. This past week however I stayed at the Sheraton in Atlantic City, nj and then in Baltimore Maryland and I must say I will not be staying at a Sheraton Hotel again. At both locations the rooms were dirty and the sweet sleeper beds were awful. I wish I had the same experience as I did in Dover.
The location of the hotel ideal for easy access to what our trip plans were. Restusraunts were expensive and parking was notinluded.
Lication and how great and kind everyone was.
comfortable beds and pillows cost too high. I registered through (Pri-Med Conference) as part of a group and should have gotten group rates but don't think I did. the Sheraton is my first choice for a hotel but I am becoming unhappy with the cost. I may choose a different hotel next year. I attend this conference every year but the hotel costs are getting too high
Location and view from room. On site parking. No
Staff was excellent! Beds were very comfortable.
start at the start there no way from the parking to the hotel with out going outside this is wong and nothing tell you this?? it said bar in room wong.
Nice room, pool was great, location in the heart of it all!! Very secure also. Nothing
All employees were very helpful. They freely provided helpful information pertaining to how to get to places and great info as to where to dine within a short walk. Unfortunately we had an issue with our room reservation and this did not sit well with us since we were traveling with our young son. We made a reservation that included a king bed. When we checked in they informed us that they "over-booked and did not have any rooms available with king beds. We informed them that we made the reservation that way because we needed the room for our son. Didn't matter. They did compensate us by giving us free/complementary breakfast and snacks but that didn't change our feelings or put us in a room with a king bed. We were given a room with two double beds and we made it work but it was not as convenient. We will seriously take this into consideration if and or when we use this site or make another reservation.
Great room and staff. Location is great Maybe we were just there on a bad weekend, but there were a lot of rowdy kids at the hotel. Noise was a problem.
Location Served purpose to watch a ball game at Camden Yards Upon arrival was told not to unload bags..had to park in parking garage (hidden $20 more dollars) and walk bags in a long distance. Check in staff not friendly at all. In house bar staff below average attitudes.
Convenient location Hotel was okay for people it serves
Staff was awesome They told me water was going to be turned off from 9:00 til 1:00 which was okay cause woke up in the morning to go to the aquarium came back around 6:00 and still no water. When the water did come on had no hot water.
Convince to the ballpark and surrounding waterfront restaurants Nothing really to speak of
The hotel itself and our room was clean and nicely decorated. Our room smelled clean and inviting and it was also quite spacious with a great view even though we paid for one of the more inexpensive rooms. The only negative part of our experience with this hotel was that the air conditioner in our room wasn't working properly. It got really hot over night during our stay and we couldn't get the a/c to turn on, not even the simple fan would work. We paid about 150.00 for this nice room and would have expected something as simple and necessary as the air cooling system to be functioning. We slept through the night with no covers and feeling uncomfortably hot.
Location There was no hot water and wifi does not work
staff is great wifi
Staff were super friendly and nice. Our room was clean and comfortable and our view was great! Nothing
Friendly and helpful staff. Rooms are a bit outdated and a little rundown.
Very pleasant staff, very spacious room, the room was extraordinarily clean. I'm glad I stayed there I'm told the facility will be upgraded which will be nice. Still, it is very nice for the money I paid to stay there. It was nice having a continental breakfast. The lady coordinating the continental breakfast is very cheerful and pleasant. Good value. I hope to stay there again. nothing. All was fine
Staff was extremely helpful and courteous. The breakfast options were limited.
After reading some of the reviews about the AC and readiness of the rooms, I called ahead and made sure everything was working because this was my 1 year anniversary. When we arrived, everything was in place, they gave us a high corner bedroom, and Matt gifted us a complimentary bottle of Champagne! It was a very pleasant surprise for us and really helped make a great evening. The pool was closed and it was a great day for it. They night staff wasn't really prepared for addressing common needs such as getting amenities.
Perfect room for the money spent Police sirens sounding off all the time
Very satisfied overall, especially with the breakfast and the coffee station that was stocked at least until 5:00 PM. Room was very spacious, and comfortably held three of us. The key car I had quit working four or so times over just a few days, which was frustrating.
Plenty of room
The staff was very courteous and dependable. The room was very well maintained. I enjoyed relaxing in the waiting room.
The desk staff couldn't possibly have been more helpful. They noticed a tired traveler and didn't let him make any serious mistakes. The room was large and spacious, and the temperature was perfect.
Good rooms, not on the harbour but near it,
We really were so pleased with this hotel. Very reasonable rate for such a beautiful hotel in a wonderful location with a great view of the harbor. Also, although we didn't use the ferry it was so convenient and I'm sure if we had stayed longer we would have taken the ferry at some point. Everything was great. We'd actually be willing to pay a little more to have breakfast included. That's always such a perk and my family loves having breakfast in the hotel. They prefer not having to go out and search for a breakfast spot, but honestly, we're just not willing to pay the $12.95 a person for the breakfast that was offered at this Hampton Inn.
We loved how close it was in walking distance to the inner harbor. The breakfast was fantastic! We loved our stay. The staff was so nice, and the hotel was beautiful. Just that we were in a room near the elevator which isn't ideal when you are trying to put little ones to bed early, but that is an easy fix of just requesting a room away from there.
Very close to all attractions breakfast was awesome
The breakfast buffet was large and clean. Fresh options and heavier breakfast items both offered. The oatmeal and juice bar were a nice surprise. All the employees were very friendly and helpful. Unfortunately there was road construction outside the hotel and only being on the fifth floor, it was easy to hear.
in their complamentary letterthey mentioned the shuttle charge from airport is 43$ but in reallity it was 90$,the breakfast so traditional and not much items to choice
Location was perfect. In walking distance to anything we wanted to see. N/a
I love the pool and sauna. I love the bed sizes. I like the courteous guest services and front desk employees. Best swimming pool in the national capital region. Hands down. I did not like having to pay $25 for a night of parking and I absolutely did not like paying $16.95 for a buffet breakfast that was literally the same quality as a normal buffet at a days inn or a budget hotel. I would pay for a breakfast if it was a decent breakfast, but this was really substandard. Dry hard muffins, a toaster that was not working, dry dry plain eggs, fruit that looked old. This breakfast needs to be free or the menu and the cooking changed immediately.
The location was great, staff were nice, and all basic services and amenities were in place. The building's age is starting to show (lost an elevator bank for half a day during our stay, leaving 1 public elevator and 1 service elevator to serve 12 floors of rooms). Parking price is $25/night and parking keys aren't always coded properly. Cheaper parking might be available at nearby garages (saw some at $20/night). Room price was absurd because of I stayed during a convention weekend, but even considering that, the costs were pretty abusive ($400 a night is a prime Times Square price; Baltimore should never command that sort of fee). Most of the Inner Harbor hotels were charging in that range, and prices for convention weekends are now steep enough that I'll be looking to stay off property, then drive in/garage my vehicle to save a couple hundred bucks a day.
The staff was excellent, beyond polite! Best room service breakfast ever.
Was impressed with the room for cost. Staff was helpful. Parking was expensive and low ceiling No breakfast.
Staff was helpful in recommending eating, transportation, directions. Just genuinely kind and helpful. Breakfast was expensive and poor quality.
Friendly, efficient staff. Nice restaurant and bar. $25 a day parking charge.
Good location. Safe. Room was fine The lack of an included breakfast and the fact that the buffet was 15 bucks. Seemed a bit steep.
Bed was comfortable, location was convenient. No hot water from the sink.
Proximity to ballpark.
We were very disappointed. Hotel was kind of smelly. No fresh air in the building. Swimming pool area was dirty . The hot tub was not hot at all . It was warm water. Someone called for maintenance and the guy said to wait until it warms up (until late afternoon) he said there was nothing they can do about it . We received a great service from all of the front desk staff and we liked the comp breakfast
Good value for money. A 10-minute walk to the Harbour area. Friendly staff. Its convenient for the Convention centre, so more of a business hotel than a tourist hotel. Appreciated the fitness centre and the free laundry; brilliant when you are travelling with a family for 2 weeks. The breakfasts; there was no fresh food or the option to have an omelette etc. Everything was disposable; the plates, knives, forks, etc.
the location, the check-in process and the closeness to my destination parking
The room was Clean, Huge and eligant. The staff was and helpful. The location of the Hotel was convient to the convention center and the Inner Harbor and if you are planning to attend a baseball game it is right accross the street.
Staff upbeat and helpful! Room was clean, all touch spaces were clean! ( Light switches/ door knobs / tv remote / curtain pull rods). Spacious room. Bad bathroom handicap accommodation conversion. Bathroom counter not lowered, tub is a standard step in with hand rail. Really restrictive space in the bathtub with all the rails and shower head rod. Mirrors not cantered for standing or sitting viewing .
Convienent location and clean hotel. My hotel room was never cleaned after the first night of my stay. It took two requests to get fresh towels delivered to the room.
The rooms were very nice and the beds were comfortable. There was a good selection of breakfast options, and it was nice that they had grab and go bags. I also thought the fitness center was very clean and everything was functioning properly. The valet drivers were also very friendly and helpful, and got the car quickly every time we needed it. Very strong chlorine smell in the basement near the pool. One elevator was broken the entire time I was there, and the functioning elevator moved quite slowly. I was also disappointed that there was no hotel bar, as the Hampton usually has complimentary happy hour in addition to the included breakfast. I erroneously assumed that the "complimentary beverage area" referred to on the website included a bar with happy hour.
It was nice and close to my convention. Breakfast was good as well.
The cleanliness of the rooms and the facilities. The staff were very friendly and helpful.
the location was convenient, staff was very friendly, the room was very spacious, & you get free wi-fi.
I booked this hotel as a last minute getaway for the family. The staff were overwhelmingly friendly, rooms were clean and it was in close proximity to dowtown. The pool and hot tub, while small, were sufficient. The Orioles stadium is right across the street, so it would be a great location if going to a game. Also, lots of restaurants nearby. The food provided for the continental breakfast was your typical items and looked good, however the location was not sufficient to handle a large group of people. The staff did eventually open a meeting room so there was extra seating. The only other negative is location, if staying with young kids (mine were 5 &7). It was more of a hike than I expected to Inner Harbor.
Room was clean and comfortable. Helpful staff. Great location - a few minutes walk to the harbour and the aquarium. The building used to be a bank from the 1900s and they have retained a lot of interesting features. Great selection for the included breakfast. The only parking is valet ($35 per day). On the last day (a Sunday) we went to breakfast an hour before it was due to end and there was no coffee left. We were there for 30 minutes, but it was never replenished, even though I and was told more was on its way. This is a minor annoyance. I would stay here again.
Large Rooms, great breakfast, friendly staff, clean, quiet, character