Would you like to save as your currency permanently or for this visit only?
The location was great. Lots to do. Didn't have to go out of building in winter if you didn't want to b The plug in the bathroom was so worn things wouldn't stay plugged in. There was some sort of crusty stain on the foot stool. Who was really gross.
location and amenities -resort fee for internet access - they "predict" your spending habits therefore charging your credit card.
Got randomly upgraded to a falls view room for free, was awesome! Nice big spacious room. Window opened to outside. Could hear and see the falls all evening. Nice and clean. Fridge in the room. Resort fee included a beer tasting plus other perks. Would stay there again if I ever went back. Parking a bit pricy, but everything is.
The hotel was nice and clean. Staff were very friendly and helpful.
The view from our room was fantastic! The room was spacious and comfortable and the fireplace offered some unexpected romance. The staff was friendly when checking in and out. Close proximity to several attractions. Slow, small elevators that were often already full. The price for self parking seemed a bit high, considering the price of the room.
There were stains on the pillow. Washroom looked very old. pillows seemed very low quality.
Staff is friendly. View to the Falls outstanding. Parking is way over priced. With charge and additional fees we paid over $100.00 for having our car at an inconvenient location. Parking
The staff were quite helpful and knowledgeable about the area. Some of the rooms do not have the views they are described to have.
Clean rooms, clean spacious bathroom, great breakfast buffet, friendly staff, great outdoor pool - awesome view of the falls, great location - everything is walking distance, starbucks at lobby, fast check-in and check-out concierge glanced at us, maybe saw we're not Canadian (he was), glanced right back down at what he was doing. male staff behind him realized other guy was choosing not to attend to us, so he greeted us and asked us what we needed and proceeded to help us out. tsk tsk. this tiny bit was the only negative thing. shame on that dude.
Bathroom was small and the shower was rediculous short.
The room we booked on line was supposed to be a 5 Stat Queen with a garden view. What we actually got was a small dark interior room with a window that looked into the lobby of the convention center. The washroom was so small you had to stand between the toilet and wall to close the door. The shower was smaller than that of an old cruise ship. I'm 6'2" and the shower head was pointed at my navel. Yhe noise from the elevators was so loud it was like trying to sleep on the runway of the local airport. The decibel level was into the mid 90's at times. However the day manager (Taylor) made it right by moving us to a higher floor away from the elevator and noise of out of control children that ran the hallway till 3am.
- Great location, close to everything. - Basically attached to Rainforest Cafe, an indoor water park, Starbucks. - Gave a $5 gift card if you choose to forego getting fresh towels, etc as a thank you for "going green" -Bathroom was small in the room where we stayed (one queen bed) - Cable didn't work in our room
The only good thing was you were close to lots of fun stuff in Niagara Falls and could "kind of" see the falls from your window. (4th level) They "upgraded" us in a room with a king sized bed that was actually a double bed made up for one adult. We had to call down twice for extra pillows. They actually put us in a wheelchair accessible room 421 with no tub, grab bars everywhere, and a chair in the shower. The water gets everywhere in the bathroom because there is no lip to keep the water in when we put the white towel on the floor to stop the water it turned black underneath from??? Dirty floors. There is no fan in the bathroom to remove the steam so when you shower it gets really hot and hard to breathe. Then, after you run the water there is this terrible rattling sound in the wall the pipes make. The dresser drawers are broken and hazards and never stay shut. When this was brought to the attention of staff upon checkout they basically apologized and said that "well we upgraded you, we would have put you on ground level outside in the motel next door with booking.com" because we only paid $265 for the night.. Who knew that the shitty motel next door to the hotel was actually a part of the hotel. It looks like somewhere you go to get murdered not a place you spend $300 bucks to stay. I suggest save your money and go somewhere else. Would only be worth it to spend maybe $50 but parking in itself is $25.
The hotel is nice and clean. The view overlooking the falls is absolutely amazing. Breakfast was served at Applebies next door, no options and not very good.
The view, pool and spa. Had to go outdoors to get to breakfast (with hotel voucher)- the staff at the restaurant wasn't very friendly to foreigners. Parking was quite a walk for a solo mom with luggage and a 5 year old in the dark. For a newly renovated hotel, it shouldn't have patches in wall paper and flimsy bedding. It is over-rated. Paying for location.
One of the only things that this hotel had in its "pros" column was the closeness to Niagara Falls, and the fact that we were able to check in 2 hours early. Where do I begin? Once we checked in in the chlorine-scented lobby, we loaded our luggage in the elevator to head to our room. Because the hotel only has one spot for guest elevators, we spent the next 4-5 minutes walking the long and winding hallways to locate our room. Once in our room, we noticed the strange set up for the bathroom: toilet and shower/tub in a closed room, sink exposed in the main living area shielded only by a small wall. Moving into the bed/living room, our "view of the Niagara" was awfully green; apparently the trees hadn't been trimmed in a while. We called to the front desk to see if we could switch rooms. While the staff member was friendly, he informed us that because we booked a room with 2 double beds, he could do nothing for our concerning our "view." Since we drove 6+ hours to see Niagara Falls, we needed a place to park our vehicle while we explored. Fortunately, the hotel has a good sized parking lot that they allow guests to utilize...for a small fee of $25 per day. My next trip to Niagara, I will most likely splurge and book one of the nicer hotels neighboring Oak Hotel.
Friendly, helpful staff; excellent view of the falls; a true vacation for us Can't think of anything!
If your room is on the higher floors, the view of the Horseshoe Falls is fantastic. Parking is expensive.
Decent. Was ok until elevator was out of order. Only has 2 elevators. One was out and we people had to wait up to 30 min to get in the only working elevator.
I only liked the location 1. Be aware that this hotel has motel like section with doors open to the outside. 2. Also, house keeping was banging on the door and window at 9am with the DO NOT DISTURBE sign on the door. 3. The beds they had in the room were full size not queen.
Free breakfast at the Applebee's next door. View of the falls was phenomenal from a fallsview room. We were on the 13th floor. I felt like we could have fallen out the window and into the falls. Staff was polite and helpful. Parking was an extra charge, not included in booking. It was another $20 Canadian.
Location Parking costs extra. Lobby had a ceiling leak as we checked in. Room was a mess - no fridge, shower pressure was bad, lamp didn't work, even the room number was a paper with the number written on it. Staff wasn't friendly. Only thing good about this place is the location
The location to the falls and walking distance to our favorite restaurants is fantastic. The staff was friendly and efficient. It appears there was a old two story hotel and the added the high rise later. We stayed in the out dated part of the hotel. The room smelled musty and old. It was a disappointing experience.
walking distance to city amenities and the Falls a plus. The view from the room was amazing. Entrance lovely. The costs were exorbitant for off season, middle of the week. The room should have had a micro wave, fridge, luggage rack for that money. Parking fee was ridiculous ($25) and a surprise for an outdoor parking space. We were given someone else's parking card initially. Armchair seat cushion in room sagged. Why is there paper on the hallway windows? Stairwells were dirty and crude. A continental breakfast should be included for that cost. The room had a tired,dated appearance in contrast to the main entrance.
Hotel itself was huge. Very nicely done. Clean. Pool area looked different than in photos, still a good pool for kids. View was slightly obstructed by a giant casino with a huge digital monitor display on the side of it. Could still see both falls ok.
advertised a whirlpool tub and a view of the casino got a back room butted up against the elevator pick another hotel
It was in a central location near restaurants and right up the hill from Niagara Falls. Beds were comfortable and rooms were very clean. Parking is $30 a day! Also was given a room without a bed in it when I first arrived. They were able to switch rooms for me though. I think there were cheaper hotels around that would've sufficed
Very nice hotel. Great location. Staff was very friendly and even upgraded our room for free.
Great location Didn't have my correct reserved room type and keys didn't work!
always take great pride in staying there. overall, the experience never disappoints. front desk staff is always incredibly helpful. I was discouraged by valet. when we were leaving I must have had 6 or 7 bags in my hand and as the valet driver got out of my car, I even made a point of telling him to give me a second for me a give him a tip. he just walked off to some other conversation he was having previously with someone else and didn't help me with my bags at all. I tipped him anyway, even though I shouldn't have.
Overall very nice would come back again The lines at the check in and check out service
The pillows and bed Poor connection on tv No radio No aux cable No clock Pay for 25 or 30 for parking -.- Not included breakfest Room wasn't what I expected king bed room I thought was somthing romantic side was 3 year anniversary
Even we stayed only two nights it was worthed every penny. View at waterfall was amazing. Room was big, clean and very comfortable Elevators where only thing that was annoying..... Either was to long line or you have to miss out rides because it was full. (Maybe because it was Labor Day weekend and hotel was packed) Parking wasn't free and it was little bit pricey ($30 + ~20% taxes).
The Italian Restaurant was not good
The room was extremely clean and comfortable. I was literally in awe from the sparkling bathroom floors! ( not one mark, hair, or streak) bedding and pillows were calling for us! My girls even commented and trust me they are Teens and super hard to impress let alone give a compliment. The maintenance call was handled quickly and effectively. The gentleman apologized for the interruption and easily fixed the shower drain backup. Most unprofessional staff We have encountered at a Hilton. We stay at them often and love the superior rooms and service. But after a long evening with our girls walking and enjoying the falls attractions Amd sites. Dropping almost $ 700 ln the room to start off to have to be charged for WIFI for the one person extra and to be told that we cannot enjoy the complimentary breakfast or attraction packages (even though we are paying the exact same price as the ones who qualify) and then to be insulted by offering us $3.00 off an iMax show (wow no thanks) super disappointed in the lack of effort and quite frankly rude and curt tone. Calling me dear while my title is Dr. That is petty and really didn't bother me too much just mentioned as a sidebar. Also I am a HIlton Honors member but I husband booked online and forgot to include the member #. Which they told us we cannot earn the points for this stay.... Why???? Idk
The location was excellent giving easy access to the Casino and the Falls. Plenty of good restaurants near by, easy access to our wine tour that we scheduled. Our first room was extremely small, had stains on the towels, one stain on the bed, fruit flies, and gum on the recycle bin. I went down to speak to one of the front desk agents to complain with pictures of the evidence. The agent gave me another room key to an " upgraded room". When my finance and I arrived at the next room on the 7th floor, I quickly realised that it was a handicap room. My fiance was not impressed, nor was I. We both took a quick look around and found the floors in the bathroom very greasy and found a few hairs in the bathtub. Also, I noticed the duvet cover was two sheets rather than a sealed duvet cover; I am not sure if this is customary at the Hilton.. I would not stay at this location again due to the reasons mentioned above, not to mention it was approaching $600 for 2 nights..
Room was okay. I couldn't find the value for money here. The overall layout of the rooms was confusing. Several different elevators that were poorly signed to get to a specific area in the hotel. It was very apparent as other guests were just as confused. When I went back to clarify which elevator I needed the front desk person was clearly agitated by my confusion.
Easy access to anything and cleanliness
Value Location Comfort Cleanliness Elevators - insufficient number Crowded
We paid the extra money for valet service, but we were surprised to find an additional $35 fee for taxes on our bill (beyond the $25 for the valet) when we checked out.
Beds were very comfortable No fridge in the room
Easy access to casino. Good location for sightseeing and activities. No refrigerator in room. $20 a night for a fridge is dumb.
have to pay for parking
The room was awesome and had a great view of the falls Don't have any smoking rooms also didn't have completely bubbles for the juckuzy
Very Very VERY comfy beds and right in the middle of the upper falls activities. If you want to do something away from Clifton Hills it is a great place. Restaurants in the building, arcade in the basement and a walkway to the Casino across the street $18 to $25 for parking was not mentioned in the pricing and of for that additional cost we could have stayed at the Sheraton down the road with a view of the falls. Not a bargain at all.
This is a comfortable, clean, centrally located hotel.
Self parking wasn't near and soap wasn't full
Looks great inside and out. Location is perfect. Price is good for the value . Staff is polite and we'll put together. Definitely would recommend it to anyone Pool shouldn't close that early . The hot tub also. They close at 11pm. The elevator a need to be repaired and reprogrammed so they move more efficiently .
The staff was accommodating and helpful. The location is near the falls and has a WeGo stop right out front. The IHOP is insanely overpriced. Like whatever your hometown IHOP is, double the price. The pool is a bit small to truly enjoy.
Hotel was clean and the rates aren't bad. Quick walk to the falls was a big plus. Took maybe 10 minutes. The ihop in that hotel. Service was great but the prices are outrageous. We walked into downtown and got cheaper breakfast that was better.
We arrived very early on our day of check in (10:30 am) and thought it was great that the front desk changed our room from 2 queens to a King and allowed us to check in that early!!!! Location for walking to the falls is good.
The room was clean and bed was nice Found the room to be damp and humid even with the air conditioning on.... It was uncomfortable at times
It is in Niagara Falls (Ontario), within long-walking distance of the Falls ... which is important, because parking is extremely scarce and expensive anywhere closer. Staff was friendly. $38 (US) of extra, unadvertised charges were added to my bill. The TV in the room was non-functional, the bathroom door would not close ... the entire city of Niagara Falls is a tourist trap, so this hotel fits right in.
Mainly clean. I would look for another hotel first. The front desk staff was extremely rude through our entire stay. The hotel was certainly showing its' age. The noise level during the night was very annoying - on all 3 floors. Our complaints went unanswered. We took one look at the pool and turned around.
Once we got to the right room, it was awesome. We had been biking through the wineries all day on a hot-hot day so were super glad to have the jacuzzi. Not going to lie, I jumped straight in when we got there, and then had another in the morning before we had to go for breakfast it was so glorious to have a jet tub six feet from the foot of our bed! The bed was very comfortable, and the room was spacious and there had been recent updates and improvements. The AC did its job very well. The TV's a little weird to figure out, but once you do you'll be fine. Overall it was a decent stay, for the money. There were a few little things (in-room coffeemaker didnt work, towels were scratchy hotel towels) but my two big flags are as follows: Upon our initial check-in, we were assigned the wrong room (one without a jacuzzi!!!). I called front desk and they mercifully had the right room available, but the other couple we were travelling with had the same thing happen... Check your reservation. When we got in, it was too early for dinner so I called to inquire about a snack and a glass of wine (there was nothing in the minibar) from room service. The front desk clerk said she'd have to call me back, and then never did... BYO in-room snacks.
We had a King bed with jacuzzi room. The room was large and clean and better than expected. Bed was comfortable. Staff were friendly. Location was great! When we checked in, our reservation said King room with hot tub, but they put us in a small king room with only a stand up shower. They switched us to the appropriate room after going back down to reception, but it would have been nice to skip the hassle. The jacuzzi jets weren't very strong. The shower is in need up updating.
Location was convenient. We stayed during the Niagara International Marathon. You would think hotels that are participating in offering rates for this run would also offer late checkouts. This courtesy would allow guest could come back and shower before they had to check out. We had to be out before noon so no accommodation made there. The rooms were dated but fairly clean. Good enough for a quick nights stay.
The hotel Paying money
I liked the location and the room itself. Pool is way to small. Dirty comforter on bed and no fridge.
leaving it ! The room was dirty and the quality of the sheets were cheap, it was smelly althought we brought it to the attention of the staff, it made no difference.
service no fridge in the room, poor TV (too few channels) , parking view
Their elevator works faster & their media in their tv was good. Thiers no menu for food if incase I want to order hotel food. I wish they have 24 hr hotel restaurant.
Excellent price, clean, friendly staff. Only complaint - turn up the heat in the hot tub Hot tub too cold
I liked the presentation of the room it self. And it was close to everything. The front desk staff(girl) could learn how to smile.
Location It was wicked humid out and the air conditioning was busted in our room, we were given a very small discount
the location The Jacuzzi tub, the TV didn't work properly (they were advised but did nothing)
Good pool,hut tub and sanua Wifi wasn't that good ... At least not up on the 4th floor
it was close enough to clifton hill,and the falls that you didn't have to drive drunken teenagers on our floor
Very relaxing vacation. Refrigerators should be complimentary.
Centrally located, convenient walking distance to falls and all attractions
Location and cleanliness Parking was added on at the end of stay. We would have appreciated notification of parking fee prior to stay since parking lot adjacent to hotel was $5/night.
Our room was very nice with a jacuzzi tub which was a pleasant surprise. Our view was nothing to enjoy. The staff was not very helpful with directions to the local attractions.
Location and cleanliness. Expensive breakfast and parking
It was clean, comfortable, good location. We had no issues whatever. It was not fancy, but e erything was functionable. No issues whatever.
Very nice room, clean and great location. Not enough towels for two people... Refrigerator didn't work.. A/C is poor.. Hardly cooled the room. Staff not so welcoming nor friendly at desk.
STAFF WAS VERY CARING . PARKING VERY CONVIENENT . 2 COMPUTERS AND PRINTER IN BUSINESS AREA FOR USE . LARGE IN ROOM SAFE . THIN WALLS . HAD HONEYMOONERS ON ONE SIDE MAKING "NOISES" AT 2am and again at 5am 2 days in a row . ON THE OTHER SIDE COUPLE PLAYED RADIO AND OPENED , CLOSED , LATCHED ADJOINING DOOR AT 4:30 am THEN HAD LOUD CONVERSATION . MATRESSES TOO SOFT . HOT / COLD INDICATOR IN SHOWER WAS OPPOSITE OF ACTUAL OPERATION .
Great location close to Falls and everything !! Will stay there our next trip
Rooms were big Great view of the city Walking distance to Niagara falls King size room had a pool out coach
Loved the location, the room was great, the service was great, and the hotel did stay very quiet and there were 3 sports teams while we were there. The wait time for the elevator was 15 minutes at peak time. And I would suggest going out for breakfast.
The hotel is conveniently close to all the attractions, yet it doesn't feel loud or crowded. We really took advantage of the indoor and outdoor pool, the spa, and the sauna. The rooms are spacious, comfortable, and clean. We had a great view of the park and the city landmarks. I've stayed in Niagara before and this was the better experience by far.
Room was clean Every time I go they give me excuse that they have water problem even after I reserved a room online then they shift me to a lower class room for same price which is not fair it's a ripoff
We watched the nightly 10 pm fireworks right from our room window. We walked to all the Clifton Hill attractions. The indoor pool & hot tub were great for the kids. Liked everything
Everything was fantastic Nothing
Pool and spa were excellent. Room was spacious and clean. Hotel was very comfortable and welcoming. I liked the free cookies. Would stay there again and recommend it Nothing
The staff, the warm chocolate chip cookies we received when we arrived, the view from out room, the suite and layout of our room. The price was a little high, but all of Niagara Falls is a little pricey!!
The hotel lobby was beautiful and clean. It also had a full Starbucks beside the gift shop if you dislike the in-room coffee pot coffee. The room was very clean and the linens looked fresh and new. Overall, I would be happy to stay here again in the future. The bath towels were rough and thin and didn't do much absorbing. Also, the basic room is only available as two queen size beds. To get a king size bed you have to upgrade to a jacuzzi suite. Not a deal breaker but also not very "couple friendly."
Very clean. Large room. Refrigerator included. Good beds. Good location. Parking aloud for checkout day. Nice staff. Very pretty hotel. Also, I forgot a nice belt and they called me to tell me. They are even sending it out without charging me for postage. Thanks Doubletree.
The warm cookies were very tasty and the room was comfortable. TV was good, nice big fridge. Didn't get a chance to use the pool. Nothing, it's a good place.
The lobby was beautiful! Warm and inviting. The front desk staff are friendly .Our room was lovely. The beds are amazingly comfortable!! Big and fluffy, like a sleeping on a cloud. The rooms are clean, the towels were fluffy and big.. The coffee in maker in the room was perfect. I would have preferred more creamers.but still perfect. The hotel is centrally located between the falls and Clinton Hill. About a 15-20 min walk to each, We certainly got our exercise !!! The Aveda Spa is wonderful. We each had a 55 min massage with a scalp treatment that felt and smelled amazing!! The indoor pool and sauna was the icing on the cake!! Would absolutely stay here again!!! Napoli Italian restaurant located one block away is delicious!! Would certainly go for a delicious relaxing meal!! The Ossa buco gnocci is to die for!! Dont miss the illuminated falls. Spectacular!! Be prepared to spend money. Food and entertainment is very expensive. This has nothing to do with the hotel. It is just reality in this area. Once i got over how $$$ everything is I relaxed, went with it and had a really enjoyable time.
Location, view from room, darkening shade for comfortable sleep. Would have looked a small table for the easy chair. view of the falls was somewhat obstructed, we mainly saw the mist and top of the falls, but couldn't see the horshoe falls at all. We had requested fall view room.
It was close to many of the attractions. Mattress was too hard, pillows were too soft--no support.
The ambience of the lobby has a warm friendly feel...very nice. For the price I shouldn't have had to pay for parking ($13) to only be told immediately after not responsible for my vehicle AND the SECURE lot next door was cheaper. Although the view of the falls was decent from our room the strong stench of cigarettes filled the room and the Jacuzzi tub didn't work. We didn't complain but we feel that because we arrived (12:00) early for a 3:30 checkin they could've done better. We wouldn't stay here twice...sorry.
Staff was very accomodating;restaurant food was better than expected and prices were surprisingly reasonable. Restaurant staff were all exceptional.Loved the on site Spa-I always visit when we stay here.Beds were very comfortable Housekeeping did not replenish toiletries,coffee as expected.On site Starbucks do not accept Starbucks cards.Bath towels could use an upgrade
The convenience to all attractions was the best part of hotel. The bed not comfortable...looked under and saw plywood on top of boxspring...also breakfast was boring...went out to eat.
Nice room, internet and Refregerator Breakfast are ok, but no variaty
Good location, able to walk to nearly all the desired sites/destinations. Alot of chlorine in the pool and hot tub!
great value hotel, location is great if you wish to stay in the heart of Niagra. All main atractions are within easy walking distance
The closeness to all the activities The room was a no smoking but it smelt of stale tobacco which didn't go away and there was no windows to open to let air in.
Two of the lamps didn't work. But otherwise good room
Great location, great value for money, friendly staff
location and comfortable beds. the rooms need more lights, and the bathroom exhaust fan was excessively noisy.
The hotel was very clean and located very close to thestrip. There are two bars across the street but you do not hear anything once inside. Staff are incredibly polite and parking, although not included, was affordable. Perfect hotel for a family or couple at an affordable price Although i would recomend the hotel, our fridge was barely cold enough to mildly chill a bottle of wine, and the settings knob not surprisingly missing. The other fault was air conditioning unit unable to keep up with the 85+ weather outside. It was a tad warm on our stay
The value. In July it is apparently $700 per night, but for us only $56... and no queues or crowds - brilliant. An excellent hotel. I prefer tax to be included in price of all hotels. About half of the hotels we stayed in (in a 6 week holiday in England, USA) include tax.
The location is perfect! The hotel is one block from the top of Clifton Hill, with bars and restaurants lining the streets. The falls are about a 10 minute walk and there are various bus routes within a 5 minute walk. The staff were friendly and helpful, providing a map and recommendations as to where to eat. It is a clean, comfy, inexpensive option. The hotel had several doors which said they could only be opened with a room key during the day and were locked between 12 am and 6 pm. This was not the case. I did not feel that the hotel was very secure, and being so close to a number of tourist attractions, this was worrisome. Although there may have been some confusion on our part, the hotel does NOT have an outdoor pool. Finally, although the lobby and main section of the hotel and newly remodeled, the section of the hotel we were in was in the back building, an older section that has not been remodeled. I do not know if this is due to the fact that we booked by a third party site, as the woman at reception pointed out at check in, or if this was just due to the amount of bookings. The newer section of the hotel was substantially updated compared to our area. We had a very old toilet, that actually need housekeeping attention during our stay, an extremely old shower head that did not really get all the shampoo out, and a faulty breaker that tripper while we were getting ready to go out.
Only thing good at this hotel is location. The room smelled like cigarette smoke (our clothes and hair smelled just from being in there). The curtains looked and smelled like they have never been washed since they were put up. Even the air coming out of the a/c unit smelled. Stained carpeting. Tried to get a different room but was told none available. Front desk staff not helpful. (During our 4 day stay we dealt with a broken toilet, broken safe, dog barking through night, elevator broken for 2 days). This hotel is for smokers and people traveling with dogs. Wish we had left as soon as we smelled the room.
Total cost for a King bed and fold out couch was $57.50 (US). You could see the American Falls from our window. They would probably be obscured by trees when their leaves return. Pool area was fine, perhaps a little stark. Bed was somewhat comfortable. The room was kept up. For some reason, there was a plastic bag over the smoke detector. Walls seem very thin. Could hear the neighboring TV very clearly. We used the noisy fan to create white noise to drown out the TV. Our door would rattle when the neighboring door would shut. The bathroom could use some work. The light colored tile grout was turning black and tiles cracked.
the location was excellent. the hotel was clearly in a run down state. it did not warrant the price tag for staying there. simple things like removing/cleaning notice boards in the elevators would go a long way to give the illusion of better upkeep. impressions are important.
godd service and quick response to urgent needs everthing seems normal
It was good price and close to the falls and Clifton hills My room did not have a jacuzzie tub like in the description I was kind of disappointed by that
location I was charge extra for a full parking Parking lot. Room is dark and tv super old , with 5 channels. They offer Wii fi ,but it was not able . I complained and a handyman came to help me and He said sorry. It does not work on 8 floor. Luis Araoz
Very dirty. Un safe. Was warned about shady characters walking around. Water stains on furniture.
I loved the location! The stuff was very nice, room had everything we needed. There was an "old carpet" smell in the hallway and the room. I mean it nothing that will burn the nose hair but it was there.
Had the junior suite which was very spacious (however friend also had suite that was slightly smaller so specify when booking). Overall was a decent stay for one night but wouldn't want extended stay there. Close to clubs and shopping! For some reason the tv channels were seriously lacking. Aimed to be back in room for jays game but couldn't get it on tv! Also mini-fridge and microwave are great to have but seriously small and outdated! My friends and I joked that this was a hotel-motel feel.
Centrally located. Most sites walking distance. Needs updating, parking should be free if you stay there... plus my car was dinged in the lot!
warm welcome, enjoyed the restaurant's breakfast. friendly staff at the reception etc. pillows were very old, need to change them.
Location great. Staff excellent. Room very nice, very clean. Shower was Awsome-water pressure fantastic, tub nice and deep too. View great. Everything was just fine...
I asked for alternative means to travel to Buffalo Airport (a texi costs 75 $ !!!!) and received a poor reply; they did not care very much. Too expensive
The staff were very friendly and helpful. The rooms were nice and comfortable. Loved the outdoor mini pool! Great place to stay if you don't want to use the amenities and need somewhere close to the falls. There was a bit of mold on the tiles in the shower. There were a lot of kids who were using the pools and jacuzzi unsupervised. The pools and jacuzzi were filthy and we were unable to go in and enjoy it. There was a sludge in the jacuzzi because the kids at the hotel were running around outside then jumping in. It was full of grass and dirt. The pool water was merky and the chlorine wasn't helping the situation. The towels had a wierd smell to them and they were a little frayed and old. Maybe a towel upgrade would be nice.
This hotel gave me scabies!! Do I need to say any more!
Nice room Nice view The noise level from other room late into the night was real loud. We could understand what they were sayin most of the time
The location was great, not to much in the hustle and bustle but walking distance to everything! Staff was friendly and quick check in. There was a partially used open bar of soap in our shower when we got there, and some small stuff on the floor. Beds could use more pillows.
The price was great
Close proximty to all attractions No wireless internet available in rooms
helpful staff, excellent breakfast, booked 2 rooms for 3 persons, a small discount for 2nd room would have been appreciated since only one bed was used and one breakfast consummed
The room was really big and the bathroom was separated so that someone could use the shower while the other person could use the sink. The breakfast was ok allthough not big of a choise. You could choose between 3 meals. I would stay here again. The room had no safe and no fridge. Other than that it was good.
Beds were very comfortable. I didn't expect to pay for parking. I felt the breakfast was expensive for what you got.
Convenient location and good amenities incl. free wifi.
Location and comfort. Maid was great. room is clean. no complaints
Proximity to the downtown area. The noise from adjacent rooms and the street was unbelievable. Out of 235-days per year I spend in hotels around the world, this was by far the noisest hotel I have ever stayed at.
I liked the location. Right on the hill i the middle of it all. Didn't have to walk far for anything I wanted to do.
Everything was great. The location, the food, the walk to the falls was only about a mile and was not a bad mile! The only thing we didn't like was the bed. It was not very comfortable but it was ok for the 1 night.
Everything was just easy and great, as advertised and included in room price: parking, (continental) breakfast, tea/coffee in the room, wireless internet. Excellent and professional service.
easy to find. direct in center. enough parking place
center of action
The cleanliness of the room was exceptional. The cleaning staff was very helpful. The construction outside my bedroom window. Outside doors could use a paint job.
My husband and I really enjoyed the King size bed, very comfy. We really enjoyed the wonderful job that our cleaning staff (Connie) did with our room every day. I enjoyed the pool, but wished it was open longer. Before we got checked in I fell and sprinded my ankle due to a step that is very short, half the size of the next step when I walked in. Not one staff member came to help me up and I am still icing it due to swelling. I also had a lot of difficulty avoiding ciggarette smoke, at one time a young man was smoking right outside our hotel room. This makes me very sick due to being alergic to smoke!
Very comfortable bed. Enjoyed the location as very close to amenities and The Falls. Very loud air conditioner drowned out noise of nearby activities. Breakfast included. Smelled like cigarette smoke in our nonsmoking room. The toilet kept filling with water after flushing and we had to adjust and fix it on multiple occasions. Staff did not seem knowledgeable.
Really near attractions and the falls. Good price. Event if it was crowdy in the streets, it was calm in the room. Parking is free and you don't need a car anyway at this place. We done the Skylon by foot. Didn't took CAA discount. That's about it.
The staff was very helpful & friendly! We were able to gets parking pass even though we arrived early! The room was quite nice! Could hear crying baby next door- maybe because of thin walls or the connecting doors? Also, although the ice machine owe to our room was convenient, it was also noisy late at night. Happily the baby didn't cry long and we were so tired it may not have mattered much anyway!
The price, included free parking, and staff were all very nice. The hotel seemed to be within walking distance of everything, including the falls. It was also right next to Jimmy Buffett's Margaritaville. We got assigned a room that had vending machines directly outside of our room. We couldn't hear people but what was a bummer was that the extra space that was taken out of our room for the vending area was compensated by taking room from our balcony. This made it very small. Enjoyable none the less.
Everything the room service is only for the breakfast and not the rest of the day
convenient location mattress is so old and uncomfortable
We came with two kids under 5. This hotel was reasonable walking distance to the falls with free parking, had clean rooms and a large pool. The breakfast was not included however, and was rather pricey, even with the kids' breakfasts more or less free. I say more or less because the kids menu was restricted and you still have to pay tax on it. Speaking of tax, there is a hidden tourism tax on the room and food which the hotel did not mention. A family member told us about it after our stay. This tax is optional and you can ask for it to be removed--but only if you know it's there in the first place!
The location and free parking made this hotel very appealing. The hotel felt dingy. The hallways are old and dark. When we first got to our room the tv and 4 separate lights didn't work. Apparently housekeeping likes to unplug everything (we were told this is a known issue and apparently one that has not been addressed). Not a huge deal, but any decent hotel would make sure everything was perfect by the time guests arrive. In addition the room didn't feel clean. There were a few pills on our floor and a small stain on the sheets. The sink also looked grimey. Free parking is great, but there was garbage EVeRYWHERE. Overall it just seemed like their wasn't much pride in whoever makes the decisions at the Holiday Inn. The staff was very kind and helpful, but whoever is making the big decisions needs to invest some $ into the place and clean it up a bit. After one night we cancelled the rest of our reservation and stayed at the Hilton in a studio suite with a view of the falls for the SAME PRICE!
Bed Heart Shaped Jacuzzi No outlets No ventilation in bathroom. Not very romantic to smell partner s business. Have to turn on each lamp - no central switches No fridge
We had a perfect stay with a clean quiet room within a short walking distance to all the Niagara Falls sights.
The location is perfect. You are by a lot of great restaurants and walking distance from the falls.
cleanliness,hotel staff,comfort TV in the room-too cheap,no frigde,parking???
walked to the falls
Closeness to falls and many attractions. For a 4 star rated hotel it lacked in facilities and cleanliness. Also expected a higher quality of beddingA(mattress and linen quality) No food available in hotel except from vending machines. Only 1 ice machine in the whole hotel. pool area not well kept.
free basic breakfast (bagels, apples/bananas, cold cereal, donuts) and coffee all the time. close proximity to some popular streets/attractions. charged for local phone calls and 1-800 numbers. racked up a $17 bill. staff did not clearly communicate the fees. although listed in the "fine print", I was never alerted and I did not think this a was common practice for such a hotel. VERY disappointed.
great and big breakfast as buffet, elevater, swimmingpool and whirlpool
The location was great.. Bad tv channels, small room...Don't think we will go back
Location and breakfast (continental) cereal, coffee, fruits, bread, bagels. My room was 107, near the lobby and comedor, it can get loud in the mornings because of breakfast. Paying for parking 10 dollars, not good, specially because the property has a lot near the hotel but not at the hotel and not that far there was a parking lot for 5 dollars a day.
I liked the close proximity to some popular streets/attractions. I also liked The free basic breakfast (bagels, apples/bananas, cold cereal, donuts) and coffee from 7am to10am. I did like the staff, they did a good job of helping me and answering my questions. The room was nice and clean, and had everything it needed to have. The pool area with hot tub and sauna included was nice to have and was well kept. I also liked that on my check-out day, I could keep my car parked at the hotel till 3pm, just incase I wanted to do a few more things before I left. Which I did and that was a great help to me as a guest. Paying $10 for parking was not good, specially because the property has a lot near the hotel, but not at the hotel and not that far from over parking lots for $5 to $7 a day. Also at breakfast there wasn't much room to set and move around the breakfast area, there was no line, just grabbing and pushing to get what you wanted. But that's also on the other guest too.
nothing to brag about ptice, paying for parking, no fridge, no microwave, pool cold, basic cable- 12 channels,
The hotel was clean and well maintained all the way around. It has a good central location. After check in the staff was exceptional. Check in was much more difficult and time consuming than it should have been. Despite having a paid reservation one of the front desk girls wanted to hold my passport.
Close to the falls The whole hotel smelled like fish and the breakfast was very poor.
it was only about a ten minute walk to attractions
It was really close to the USA and Canada border. It was very close to the Seneca Casino we walked. Shopping we had to drive a bit but was great. It's really outdated. The pillows are not great. The WiFi didn't work for some reason.
Standard hotel, with comfy beds. For two days parking in the parking lot, it came to 20 something dollars.
It was extremely clean, and it met my expectations and I would do business with them again. My neighbors. They were loud.
Parking is not included if purchased through someone other than Motel 6. There was an issue with the shower.
Just the basis, but excellent for the price. A great value.
The room was very clean Had to pay for parking inspite of the hotel being far from hotel also the room was very small
Nothing Very poor quality. I would not stay there again.
Value, cleanliness, comfort, great staff and location to the falls Additional parking fee BUT ALL (or at least most) of the "falls area" hotels/motels are charging this fee
Friendly Staff Noisy room, people in the next room weren't that loud but everything they said could be clearly overheard.
Front desk staff were more than willing to provide some of the amenities not available in the room, hotel was very clean, close to attractions and highway Toilet seemed to get clogged very easily
Basic hotel but clean and fresh with very good staff. Lots of on-site parking and within easy walking distance of the Falls and other attractions.
third time there and everything was okay we do not like having to pay for parking and we were lucky to find a parking spot sice there were cars even parked on the grass on the street. Also since i paid for the room in advance and since it was approved i do not like haing to pay a $50 deposit on my visa card especially since it will not be refunded till later.For these reasons i may not return to this motel