Would you like to save as your currency permanently or for this visit only?
Overall very nice would come back again The lines at the check in and check out service
The location was excellent giving easy access to the Casino and the Falls. Plenty of good restaurants near by, easy access to our wine tour that we scheduled. Our first room was extremely small, had stains on the towels, one stain on the bed, fruit flies, and gum on the recycle bin. I went down to speak to one of the front desk agents to complain with pictures of the evidence. The agent gave me another room key to an " upgraded room". When my finance and I arrived at the next room on the 7th floor, I quickly realised that it was a handicap room. My fiance was not impressed, nor was I. We both took a quick look around and found the floors in the bathroom very greasy and found a few hairs in the bathtub. Also, I noticed the duvet cover was two sheets rather than a sealed duvet cover; I am not sure if this is customary at the Hilton.. I would not stay at this location again due to the reasons mentioned above, not to mention it was approaching $600 for 2 nights..
always take great pride in staying there. overall, the experience never disappoints. front desk staff is always incredibly helpful. I was discouraged by valet. when we were leaving I must have had 6 or 7 bags in my hand and as the valet driver got out of my car, I even made a point of telling him to give me a second for me a give him a tip. he just walked off to some other conversation he was having previously with someone else and didn't help me with my bags at all. I tipped him anyway, even though I shouldn't have.
Bathroom was not very clean.
Even we stayed only two nights it was worthed every penny. View at waterfall was amazing. Room was big, clean and very comfortable Elevators where only thing that was annoying..... Either was to long line or you have to miss out rides because it was full. (Maybe because it was Labor Day weekend and hotel was packed) Parking wasn't free and it was little bit pricey ($30 + ~20% taxes).
advertised a whirlpool tub and a view of the casino got a back room butted up against the elevator pick another hotel
The room was extremely clean and comfortable. I was literally in awe from the sparkling bathroom floors! ( not one mark, hair, or streak) bedding and pillows were calling for us! My girls even commented and trust me they are Teens and super hard to impress let alone give a compliment. The maintenance call was handled quickly and effectively. The gentleman apologized for the interruption and easily fixed the shower drain backup. Most unprofessional staff We have encountered at a Hilton. We stay at them often and love the superior rooms and service. But after a long evening with our girls walking and enjoying the falls attractions Amd sites. Dropping almost $ 700 ln the room to start off to have to be charged for WIFI for the one person extra and to be told that we cannot enjoy the complimentary breakfast or attraction packages (even though we are paying the exact same price as the ones who qualify) and then to be insulted by offering us $3.00 off an iMax show (wow no thanks) super disappointed in the lack of effort and quite frankly rude and curt tone. Calling me dear while my title is Dr. That is petty and really didn't bother me too much just mentioned as a sidebar. Also I am a HIlton Honors member but I husband booked online and forgot to include the member #. Which they told us we cannot earn the points for this stay.... Why???? Idk
Perfect location and very comfortable room. Great breakfast buffet. The yawn in the middle of the Managers welcome voice mail and the pair of someone else's socks found in the bathroom under the vanity.
The Italian Restaurant was not good
Location and that it was attached to galleria and casino We called prior to make sure we booked a whirlpool room. Lady who answered said it would not be a problem as most rooms are whirlpool rooms. When we arrived to check in, the man started "Oh no, you paid close to half off so you don't get a whirlpool room. Only guests paying full price has this option." We decided not to fuss and just to use the hot tub in the spa for relaxation but it looked as though someone had really bad diarrhea in the hot tub. So needless to say, we had no hot tub relaxation. If you want good service and to feel like you matter, be sure to pay the outrageous full price or stay elsewhere!
Room was clean, quiet all night, view for city view was lovely. For having so many floors the elevators were always quite quick. Front desk service was great: we had a misunderstanding upon check in that was a little frustrating but once the staff realized their small error they were extremely apologetic and always polite. Location was great. Room was dark only one bedside lamp. No overhead lights and no light in shower, and shower head leaked leaving it with bad water pressure. We tried to relax after a busy day and watch tv for an hour, our tv had 2 channels. The rest said no information on the menu and we were not interested in the two channels we could use. The parking situation was horrible. We used self park outside and the attendant was not there when we reached the rooftop parking. We struggled with a suitcase to find how to check in and enter the hotel. The pool looked lovely but we tried to swim at 8:30 on Friday night and a male employee was rather rude telling us the pool was closed. The sign posted for hours said pool open until 11pm.
Very nice hotel. Great location. Staff was very friendly and even upgraded our room for free.
Like the location, the room and convenience of being connected to casino. Didn't like that we had to park in parking garage of casino. It was quite a hike with bags.
Very clean. Great location. Comfortable beds. Victor on check-in was great!
There were stains on the pillow. Washroom looked very old. pillows seemed very low quality.
My room had a awesome view of the falls. Front desk was great. Hotel Valet was quick and worth it. The shower was small even though it had a jacuzzi tub init.. And watch for extra fees in the bill at checkout.
The resort was clean and comfortable. We were upgraded at the front desk because they overbooked! Our room was beautiful and had an awesome view of the falls. The staff was super friendly. Our room had a jacuzzi, and the jets were broken. AlsoC the walls were really thin and we could hear everything.... and I mean everything... that the people in the room next to us were doing.
Close to Clifton Hill. Parking being so far away and 30.00, resort fee. An additional 50.00 after already paying 100.00+ for the room
Quick late night check-in (with I believe his name was Colin). I hope I got it right. He made my anniversary getaway great with good advice, directions and delightful conversation. Also want to thank Tom for his help at valet. Running late for lunch, he kept my car up front and ready so that I could grab a few things from the room and rush back out. Breakfast was a bit pricey and didn't have any meat options for those who do not eat pork.
It had everything you need and want for a conference stay and for the family. Cost. Why is WiFi an extra charge? Why are we charged a tourism tax when we are there for a conference? Otherwise great location, services and amenities.
The veiw was the amazing
Staff were friendly and our room had a great view
Very good location Starbucks in hotel prices are expensive and drinks are not good. I ordered strawberry banana almost $10 (including tax) and taste so bad.
Hotel staff was friendly, great view of the falls and the windows restaurant was the best! Heated pool was freezing
Self parking wasn't near and soap wasn't full
Very Very VERY comfy beds and right in the middle of the upper falls activities. If you want to do something away from Clifton Hills it is a great place. Restaurants in the building, arcade in the basement and a walkway to the Casino across the street $18 to $25 for parking was not mentioned in the pricing and of for that additional cost we could have stayed at the Sheraton down the road with a view of the falls. Not a bargain at all.
Nice view from window ! Clean and convenient Haven't find one to dislike
Looks great inside and out. Location is perfect. Price is good for the value . Staff is polite and we'll put together. Definitely would recommend it to anyone Pool shouldn't close that early . The hot tub also. They close at 11pm. The elevator a need to be repaired and reprogrammed so they move more efficiently .
Easy access to anything and cleanliness
Room was okay. I couldn't find the value for money here. The overall layout of the rooms was confusing. Several different elevators that were poorly signed to get to a specific area in the hotel. It was very apparent as other guests were just as confused. When I went back to clarify which elevator I needed the front desk person was clearly agitated by my confusion.
have to pay for parking
Easy access to casino. Good location for sightseeing and activities. No refrigerator in room. $20 a night for a fridge is dumb.
Good location and staff No breakfast Wifi doesn't work in the room
The room was awesome and had a great view of the falls Don't have any smoking rooms also didn't have completely bubbles for the juckuzy
Beds were very comfortable No fridge in the room
Value Location Comfort Cleanliness Elevators - insufficient number Crowded
walking distance to city amenities and the Falls a plus. The view from the room was amazing. Entrance lovely. The costs were exorbitant for off season, middle of the week. The room should have had a micro wave, fridge, luggage rack for that money. Parking fee was ridiculous ($25) and a surprise for an outdoor parking space. We were given someone else's parking card initially. Armchair seat cushion in room sagged. Why is there paper on the hallway windows? Stairwells were dirty and crude. A continental breakfast should be included for that cost. The room had a tired,dated appearance in contrast to the main entrance.
If your room is on the higher floors, the view of the Horseshoe Falls is fantastic. Parking is expensive.
Location Parking costs extra. Lobby had a ceiling leak as we checked in. Room was a mess - no fridge, shower pressure was bad, lamp didn't work, even the room number was a paper with the number written on it. Staff wasn't friendly. Only thing good about this place is the location
View. Since there were no leaves on trees yet, the view of the falls was good. No refrigerator in room, no microwave, additional fee for parking, then no room in hotel lot to park. Ice machines only on odd floors of hotel. Staff unresponsive to concerns. Tourist trap, nothing included, everything required an 'upgrade'. Obviously not looking for repeat business.
The view, pool and spa. Had to go outdoors to get to breakfast (with hotel voucher)- the staff at the restaurant wasn't very friendly to foreigners. Parking was quite a walk for a solo mom with luggage and a 5 year old in the dark. For a newly renovated hotel, it shouldn't have patches in wall paper and flimsy bedding. It is over-rated. Paying for location.
I only liked the location 1. Be aware that this hotel has motel like section with doors open to the outside. 2. Also, house keeping was banging on the door and window at 9am with the DO NOT DISTURBE sign on the door. 3. The beds they had in the room were full size not queen.
Free breakfast at the Applebee's next door. View of the falls was phenomenal from a fallsview room. We were on the 13th floor. I felt like we could have fallen out the window and into the falls. Staff was polite and helpful. Parking was an extra charge, not included in booking. It was another $20 Canadian.
The hotel is nice and clean. The view overlooking the falls is absolutely amazing. Breakfast was served at Applebies next door, no options and not very good.
Decent. Was ok until elevator was out of order. Only has 2 elevators. One was out and we people had to wait up to 30 min to get in the only working elevator.
One of the only things that this hotel had in its "pros" column was the closeness to Niagara Falls, and the fact that we were able to check in 2 hours early. Where do I begin? Once we checked in in the chlorine-scented lobby, we loaded our luggage in the elevator to head to our room. Because the hotel only has one spot for guest elevators, we spent the next 4-5 minutes walking the long and winding hallways to locate our room. Once in our room, we noticed the strange set up for the bathroom: toilet and shower/tub in a closed room, sink exposed in the main living area shielded only by a small wall. Moving into the bed/living room, our "view of the Niagara" was awfully green; apparently the trees hadn't been trimmed in a while. We called to the front desk to see if we could switch rooms. While the staff member was friendly, he informed us that because we booked a room with 2 double beds, he could do nothing for our concerning our "view." Since we drove 6+ hours to see Niagara Falls, we needed a place to park our vehicle while we explored. Fortunately, the hotel has a good sized parking lot that they allow guests to utilize...for a small fee of $25 per day. My next trip to Niagara, I will most likely splurge and book one of the nicer hotels neighboring Oak Hotel.
The only good thing was you were close to lots of fun stuff in Niagara Falls and could "kind of" see the falls from your window. (4th level) They "upgraded" us in a room with a king sized bed that was actually a double bed made up for one adult. We had to call down twice for extra pillows. They actually put us in a wheelchair accessible room 421 with no tub, grab bars everywhere, and a chair in the shower. The water gets everywhere in the bathroom because there is no lip to keep the water in when we put the white towel on the floor to stop the water it turned black underneath from??? Dirty floors. There is no fan in the bathroom to remove the steam so when you shower it gets really hot and hard to breathe. Then, after you run the water there is this terrible rattling sound in the wall the pipes make. The dresser drawers are broken and hazards and never stay shut. When this was brought to the attention of staff upon checkout they basically apologized and said that "well we upgraded you, we would have put you on ground level outside in the motel next door with booking.com" because we only paid $265 for the night.. Who knew that the shitty motel next door to the hotel was actually a part of the hotel. It looks like somewhere you go to get murdered not a place you spend $300 bucks to stay. I suggest save your money and go somewhere else. Would only be worth it to spend maybe $50 but parking in itself is $25.
The location to the falls and walking distance to our favorite restaurants is fantastic. The staff was friendly and efficient. It appears there was a old two story hotel and the added the high rise later. We stayed in the out dated part of the hotel. The room smelled musty and old. It was a disappointing experience.
The lobby was beautiful! Warm and inviting. The front desk staff are friendly .Our room was lovely. The beds are amazingly comfortable!! Big and fluffy, like a sleeping on a cloud. The rooms are clean, the towels were fluffy and big.. The coffee in maker in the room was perfect. I would have preferred more creamers.but still perfect. The hotel is centrally located between the falls and Clinton Hill. About a 15-20 min walk to each, We certainly got our exercise !!! The Aveda Spa is wonderful. We each had a 55 min massage with a scalp treatment that felt and smelled amazing!! The indoor pool and sauna was the icing on the cake!! Would absolutely stay here again!!! Napoli Italian restaurant located one block away is delicious!! Would certainly go for a delicious relaxing meal!! The Ossa buco gnocci is to die for!! Dont miss the illuminated falls. Spectacular!! Be prepared to spend money. Food and entertainment is very expensive. This has nothing to do with the hotel. It is just reality in this area. Once i got over how $$$ everything is I relaxed, went with it and had a really enjoyable time.
Staff was very accomodating;restaurant food was better than expected and prices were surprisingly reasonable. Restaurant staff were all exceptional.Loved the on site Spa-I always visit when we stay here.Beds were very comfortable Housekeeping did not replenish toiletries,coffee as expected.On site Starbucks do not accept Starbucks cards.Bath towels could use an upgrade
Very clean. Large room. Refrigerator included. Good beds. Good location. Parking aloud for checkout day. Nice staff. Very pretty hotel. Also, I forgot a nice belt and they called me to tell me. They are even sending it out without charging me for postage. Thanks Doubletree.
It was close to many of the attractions. Mattress was too hard, pillows were too soft--no support.
I LOVED the AMAZING view from the 12th floor of the Niagara Falls and the Ferries Wheel. Definitely family friendly with a 15 minute walk to arcades, restaurants, 4-D kids movies, bowling, laser tag, etc. My hubby and I will DEFINITELY return again in the Summer. The staff was AWESOME. BEST TRIP EVER!! Don't change a thing.
Pool and spa were excellent. Room was spacious and clean. Hotel was very comfortable and welcoming. I liked the free cookies. Would stay there again and recommend it Nothing
Location, view from room, darkening shade for comfortable sleep. Would have looked a small table for the easy chair. view of the falls was somewhat obstructed, we mainly saw the mist and top of the falls, but couldn't see the horshoe falls at all. We had requested fall view room.
The hotel is super close to the falls and Clifton Hill area of Niagara, but not in the middle of the action so it's nice and quiet. We didn't have a view room, but we could still see part of the falls. There really isn't a bad room in the place. The pool is salt water and had an adult's only part for swimming laps which was appreciated. There is an additional parking fee per night if you drive.
Everything was fantastic Nothing
The staff, the warm chocolate chip cookies we received when we arrived, the view from out room, the suite and layout of our room. The price was a little high, but all of Niagara Falls is a little pricey!!
Drinking glass had lipstick on it. Obviously had not been cleaned or replaced after last guest.
The ambience of the lobby has a warm friendly feel...very nice. For the price I shouldn't have had to pay for parking ($13) to only be told immediately after not responsible for my vehicle AND the SECURE lot next door was cheaper. Although the view of the falls was decent from our room the strong stench of cigarettes filled the room and the Jacuzzi tub didn't work. We didn't complain but we feel that because we arrived (12:00) early for a 3:30 checkin they could've done better. We wouldn't stay here twice...sorry.
The standard king room exceeded our expectations. We enjoyed the king size bed! My husband and had a great time at the Sterling Inn & Spa.
The room was very nice. I liked the fireplace and the jetted tub. The continental breakfast is a nice touch. The food at the restaurant was excellent. It was not easy to find in the part of town where it is located. It is on a corner so signs on both streets would help. Provide a larger table in the rooms for the continental breakfast, or in case people are interested in room service. Although the food at the restaurant was excellent, the menu choices are too limited. It is also very pricey for ala carte fare.
Loved the atmosphere no pool
Close enough to walk to all of the Niagara Falls attractions, but far enough off the main tourist spots to be quiet. You MUST eat at at the in-house restaurant, AG Inspired Cuisine -- it is DELICIOUS.
Location is in a great spot, lounge is nice good staff, rooms are really nice and spacious. Bed was a little on the hard side, no seat in the steam shower.
The room was very nice. Beautiful furniture. Did not like the location. Thought we would be closer to Niagara Falls. The hotel was in the middle of nowhere. The room was nice, but the floor was not clean enough -- it was sticky in some areas.
location and the room was nice after we asked top have it cleaned We had problems with the cleanliness of the room but it was rectified after we brought it to their attention.
Fireplace, jacuzzi & breakfast in bed Luxury room in a good location
Room was clean Every time I go they give me excuse that they have water problem even after I reserved a room online then they shift me to a lower class room for same price which is not fair it's a ripoff
Location and cleanliness Parking was added on at the end of stay. We would have appreciated notification of parking fee prior to stay since parking lot adjacent to hotel was $5/night.
Location and cleanliness. Expensive breakfast and parking
Our room was very nice with a jacuzzi tub which was a pleasant surprise. Our view was nothing to enjoy. The staff was not very helpful with directions to the local attractions.
Rooms were big Great view of the city Walking distance to Niagara falls King size room had a pool out coach
Loved the location, the room was great, the service was great, and the hotel did stay very quiet and there were 3 sports teams while we were there. The wait time for the elevator was 15 minutes at peak time. And I would suggest going out for breakfast.
It was clean, comfortable, good location. We had no issues whatever. It was not fancy, but e erything was functionable. No issues whatever.
Very nice room, clean and great location. Not enough towels for two people... Refrigerator didn't work.. A/C is poor.. Hardly cooled the room. Staff not so welcoming nor friendly at desk.
We watched the nightly 10 pm fireworks right from our room window. We walked to all the Clifton Hill attractions. The indoor pool & hot tub were great for the kids. Liked everything
Great location close to Falls and everything !! Will stay there our next trip
The hotel is conveniently close to all the attractions, yet it doesn't feel loud or crowded. We really took advantage of the indoor and outdoor pool, the spa, and the sauna. The rooms are spacious, comfortable, and clean. We had a great view of the park and the city landmarks. I've stayed in Niagara before and this was the better experience by far.
Crowded, one of the rooms had a view of a concrete wall and nothing else.
Parking charges were not listed on website. There was no fridge in the room for the kind of money they charged for the room. They describe the room with sunset view, There was no sunset view. The hallways were hot.
The hotel was a short walk to the falls. It was the opposite of a nice hotel.
Large, average hotel room. It was clean, seems updated, and the beds were comfortable. Nice having two sinks. The location is excellent. Parking was expensive. One elevator wasn't working.
The hotel itself was fairly clean. Hallways seemed dirty, but room was clean and very big. Could've had a party in the bathroom or the balcony. There was a very rude staff member that questioned me when I asked about the voucher that they stated they had on their website. The problem was solved, but not without receiving attitude from her. Other staff members were great and helpful. I also didn't like that I had to pay for my parking at the hotel.
One of the best stay in going to Niagra Falls so far, everything is A++ Good value for money. We had a spacious room, nice big beds, good wifi, and friendly helpful staff. There are a selection of restaurants on the street, we found a great one nearby.
Pool had lots of bugs couldn't even go in. Dirty underwear behind the furniture from guest before us
Family was able to be together with adjoining rooms. The parking was terrible we parked and went out could not find a park upon return.
it sucks to pay to park when you are staying in the hotel will not be staying there again
Upon our arrival, we had to wait in line for 30 minutes to check in. Once we approached the receptionist he didn't acknowledge or even apologize for the wait time. The WIFI did not work so I called guest services and the women first hung up on me. When I called back she said I had to call a 1800 number in order for me to fix the WIFI. She was extremely rude. I am not one to go out of my way to give a poor review but this was THE worst experience I have ever had.
The hotel is centrally located. It is only a short walk to the falls. The bedroom was a little dirty, we found a used matches on the table. There were also mosquitoes hanging out on the curtains inside of the room.
I had to pay for a parking spot to leave my car while staying in best western
Their elevator works faster & their media in their tv was good. Thiers no menu for food if incase I want to order hotel food. I wish they have 24 hr hotel restaurant.
Room was very comfortable and spacious. Liked the retro decor. Hugely inflated pricing for a weekend stay. Bath towels too small and too few. Spa was too busy to enjoy and facilities (shower area) lacking.
Excellent price, clean, friendly staff. Only complaint - turn up the heat in the hot tub Hot tub too cold
I liked the presentation of the room it self. And it was close to everything. The front desk staff(girl) could learn how to smile.
Very relaxing vacation. Refrigerators should be complimentary.
leaving it ! The room was dirty and the quality of the sheets were cheap, it was smelly althought we brought it to the attention of the staff, it made no difference.
Good pool,hut tub and sanua Wifi wasn't that good ... At least not up on the 4th floor
Centrally located, convenient walking distance to falls and all attractions
Location It was wicked humid out and the air conditioning was busted in our room, we were given a very small discount
the location The Jacuzzi tub, the TV didn't work properly (they were advised but did nothing)
it was close enough to clifton hill,and the falls that you didn't have to drive drunken teenagers on our floor
Close proximity to falls/restaurants/shops and friendly staff. Lamps had a good amount of rust on them. Appliances appeared old
Overall it was okay Not very responsive to normal services
Had a great stay at this hotel. They upgraded my room to a suite which had a lot of extra space. The room was clean and the beds were very comfortable. The staff were also quite friendly. The Tourism Improvement Fee was listed on my bill and taxed 3 times. This is supposed to be an optional fee, but when I asked them to remove it they stated that it was mandatory at their hotel. I was not impressed that i was forced to pay this tourism fee on top of my room rate plus tax, on top of my parking plus tax and on top of the facility fee plus tax.
Rooms were nice. Didn't like paying an extra $17.50 + taxes per night for parking.
Great location. We walked to the falls. Everything was wonderful. Staff was friendly and VERY helpful. We had a flat tire and the staff helped me look up a place locally to get it taken care of. limited parking. was a little surprised by the $14 parking fee.
The room was not as expected. I thought I had reserved a room with a hot tub larger with a king bed. Most disappointing as my husband and I were riding into Niagara Falls on the motorcycle and we're really looking forward to the evening.
ENOUGH PARKING AND LOCATION
The size of the room was nice. In the ad they did not disclose that there was a $14/day parking fee and ~$5/day facility fee which added another $20/day to the cost of the hotel. People should know about these fees. Also, if everyone has to pay a facility fee, why don't they just add it into the room rate. I guess because it makes their rates look higher (which they are).
Location to things to do and bus stops. Smaller parking lots.
Everything was great. The location, the food, the walk to the falls was only about a mile and was not a bad mile! The only thing we didn't like was the bed. It was not very comfortable but it was ok for the 1 night.
Everything was just easy and great, as advertised and included in room price: parking, (continental) breakfast, tea/coffee in the room, wireless internet. Excellent and professional service.
The cleanliness of the room was exceptional. The cleaning staff was very helpful. The construction outside my bedroom window. Outside doors could use a paint job.
My husband and I really enjoyed the King size bed, very comfy. We really enjoyed the wonderful job that our cleaning staff (Connie) did with our room every day. I enjoyed the pool, but wished it was open longer. Before we got checked in I fell and sprinded my ankle due to a step that is very short, half the size of the next step when I walked in. Not one staff member came to help me up and I am still icing it due to swelling. I also had a lot of difficulty avoiding ciggarette smoke, at one time a young man was smoking right outside our hotel room. This makes me very sick due to being alergic to smoke!
Convenient location and good amenities incl. free wifi.
center of action
Proximity to the downtown area. The noise from adjacent rooms and the street was unbelievable. Out of 235-days per year I spend in hotels around the world, this was by far the noisest hotel I have ever stayed at.
Location and comfort. Maid was great. room is clean. no complaints
easy to find. direct in center. enough parking place
Really near attractions and the falls. Good price. Event if it was crowdy in the streets, it was calm in the room. Parking is free and you don't need a car anyway at this place. We done the Skylon by foot. Didn't took CAA discount. That's about it.
Very comfortable bed. Enjoyed the location as very close to amenities and The Falls. Very loud air conditioner drowned out noise of nearby activities. Breakfast included. Smelled like cigarette smoke in our nonsmoking room. The toilet kept filling with water after flushing and we had to adjust and fix it on multiple occasions. Staff did not seem knowledgeable.
I liked the location. Right on the hill i the middle of it all. Didn't have to walk far for anything I wanted to do.
My sister and I booked via kayak but chose to upgrade to a room with a view upon arrival -offered to us for only an additional $50 CAD per night. What we were given exceed our expectations as we were placed on the renovated 7th floor in a corner room with an unobstructed view of the American falls through our open window and a view of the city streets below from our balcony. The faux wood floors in the room were fabulous as were the chandelier and comfy king size bed. The room was also very quiet and we were not disturbed by elevator or neighboring room noises at all. Breakfast was hot and basic, but free and you really can't ask for more- eggs, sausage, toast and coffee are all i need anyway! Free parking was wonderful as most hotels in the area charge and we felt our car was safe. Location was perfect- only a 5 minute walk down the hill to the falls and a 2 minute walk up the hill to the rest of the tourist district on Clifton Hill. (Do yourself a favor and visit the Niagara Brewery while you're here-you won't regret it!) All of the staff was wonderful and accommodating to our needs. Overall, we loved the space and look forward to returning to our beautiful room with the rest of our family! The only downside was that, although the wifi is complimentary, it truly is only strong on the lower levels. We had (non reported) issues both days of our stay and as americans relying solely on wifi connections to stay in touch with family, it would have been a bigger problem had we stayed more days. Please also be aware that the hotel is divided up into a shorter two story section, with a motel facade and a tall 7 story section, with a regular hotel feel, where the rooms with views are located on the higher floors. Make sure you know what you're getting! Lastly, not an issue for us, but this hotel is located on a VERY steep hill which may be an issue for the elderly or those who need assistance walking.
Nice basic breakfast. Room was clean and staff was friendly. Very good location. No frig. The rest was good.
Beds.were comfortable but room was small. Was ok as we were there to sightsee not stay in our room. Disappointed in the breakfast no variety and out of a lot of items also was expecting a hotel not a motel with outside doors.
Right in the middle of everything. Could walk to the falls, or casino or to shops, or restaurants. Bus stops were within a block of the hotel. The breakfast was not spectacular, but was good and it was included with the stay so can't really complain. It was well maintained and clean. Staff was extremely nice and courteous and friendly. There isn't anything that I could complain about. It was easy to get to, had plenty of parking and was no fuss check-in/check-out. Pool area was clean. Hot tub in pool area worked. Clientele was a little noisy on Friday night after the fireworks, but they were silent at midnight at the latest. And even then, they were not horribly loud, as putting the TV or radio on low would have drowned them out.
the pool was nice, and so was the rooms. the distance to the falls was perfect. The front desk workers were very helpful giving advice on local place to eat and attractions. the rooms had plenty of outlets for charging for all of my devices, and the rooms were very well kept with new towels every day and a very modern design to the room that give it a feeling of a much larger more expensive hotel. the rooms did not have a mini fridge or a microwave so any leftovers we brought home from restaurants went bad. More over the AC unit in the room was broken and our room always got way to hot at night. Also the breakfast was lackluster, with eggs that were graying and over cooked sausage, cereal that was stale.
Fancy clear glass sink bowl impressed my daughter for a while. We were in the courtyard, able to park right outside our room, for free- which is rare in Niagra Falls. Friday night stay for about a third of the price of Embassy Suites where we had just left after two nights because their pool was closed too. I was also sick of valet, nice to have your vehicle right outside. Pool was closed. Not happy about that since that's why we stayed there. But the arranged it so a 2 min walk next door to the Holiday Inn got us in to their pool instead.
Can't beat the location. Just up the hill from the falls. We had a little balcony that overlooked the American Falls. Small but workable bathroom. Comfy and clean beds, good WiFi. Free parking and in walking distance to many attractions. AC was loud but worked well. Decent free breakfast. All in all a very good value.
We arrived very early on our day of check in (10:30 am) and thought it was great that the front desk changed our room from 2 queens to a King and allowed us to check in that early!!!! Location for walking to the falls is good.
Mainly clean. I would look for another hotel first. The front desk staff was extremely rude through our entire stay. The hotel was certainly showing its' age. The noise level during the night was very annoying - on all 3 floors. Our complaints went unanswered. We took one look at the pool and turned around.
It is in Niagara Falls (Ontario), within long-walking distance of the Falls ... which is important, because parking is extremely scarce and expensive anywhere closer. Staff was friendly. $38 (US) of extra, unadvertised charges were added to my bill. The TV in the room was non-functional, the bathroom door would not close ... the entire city of Niagara Falls is a tourist trap, so this hotel fits right in.
We had a King bed with jacuzzi room. The room was large and clean and better than expected. Bed was comfortable. Staff were friendly. Location was great! When we checked in, our reservation said King room with hot tub, but they put us in a small king room with only a stand up shower. They switched us to the appropriate room after going back down to reception, but it would have been nice to skip the hassle. The jacuzzi jets weren't very strong. The shower is in need up updating.
Hotel was clean and the rates aren't bad. Quick walk to the falls was a big plus. Took maybe 10 minutes. The ihop in that hotel. Service was great but the prices are outrageous. We walked into downtown and got cheaper breakfast that was better.
The hotel Paying money
Location was convenient. We stayed during the Niagara International Marathon. You would think hotels that are participating in offering rates for this run would also offer late checkouts. This courtesy would allow guest could come back and shower before they had to check out. We had to be out before noon so no accommodation made there. The rooms were dated but fairly clean. Good enough for a quick nights stay.
The staff was accommodating and helpful. The location is near the falls and has a WeGo stop right out front. The IHOP is insanely overpriced. Like whatever your hometown IHOP is, double the price. The pool is a bit small to truly enjoy.
I liked the location and the room itself. Pool is way to small. Dirty comforter on bed and no fridge.
The room was clean and bed was nice Found the room to be damp and humid even with the air conditioning on.... It was uncomfortable at times
Once we got to the right room, it was awesome. We had been biking through the wineries all day on a hot-hot day so were super glad to have the jacuzzi. Not going to lie, I jumped straight in when we got there, and then had another in the morning before we had to go for breakfast it was so glorious to have a jet tub six feet from the foot of our bed! The bed was very comfortable, and the room was spacious and there had been recent updates and improvements. The AC did its job very well. The TV's a little weird to figure out, but once you do you'll be fine. Overall it was a decent stay, for the money. There were a few little things (in-room coffeemaker didnt work, towels were scratchy hotel towels) but my two big flags are as follows: Upon our initial check-in, we were assigned the wrong room (one without a jacuzzi!!!). I called front desk and they mercifully had the right room available, but the other couple we were travelling with had the same thing happen... Check your reservation. When we got in, it was too early for dinner so I called to inquire about a snack and a glass of wine (there was nothing in the minibar) from room service. The front desk clerk said she'd have to call me back, and then never did... BYO in-room snacks.
Entire experience was wonderful. Only spent one night, and wish we had stayed for a few--at least! Dan and Alexandra were very welcoming and informative--Dan provided us with a few maps/brochures of the area's attractions, which proved quite useful. We highly recommend staying at the Cozy Inn!
We had to listen to the obnoxious neighbors talking all night because th walls are paper thin. The rear side of the hotel is a large ugly lot with access to a very unimpressive side of the building. When we first arrived, I was not impressed until we fit to the front desk. Lobby is very nice abs restaurant is FABTASTIC but make a reservation.
Historic setting, nice rooms, good food, freindly staff.
Window did not open in room. Everyone ignored the fact that the TV was broken. I've machine not working. Cleaning staff was over zealous about getting a tip. Overall would not recommend the hotel. Overpriced for what it was and service very below average
The hotel had a unique feel to it that gave it beauty. The rooms were not your generic, cookie cutter hotel rooms and neither were the grounds. We could hear our neighbors next door fairly clearly, and they were not being rude or speaking too loudly. The restaurant was overpriced for the quality and the advertising of the restaurant (for instance the ad in the elevator for the main restaurant showing Small Plates available when they are only available in the Lounge). Kayak lists them as having room service and we were told this was not true, but if they were "not busy" they could run us up a plate if we asked - from the overpriced restaurant menu only. The "lounge" and "bar" are neither - they serve alcohol and have a few chairs set around coffee tables where you can sit in the "lounge." The wifi is advertised as high speed, but it is far from it. We were lucky when we had signal, so I'm glad that it was free. And if hearing the neighbors wasn't enough, we looked out onto a night club whose music was clearly heard through closed windows while the TV was on. Although they do offer TV, most of the channels were fuzzy despite perfect weather. We chose to leave early as this was not the relaxing anniversary weekend we had planned.
We loved this hotel and the staff. Price was appropriate for the dates we stayed. The location is fantastic, within walking distance to many locations, and short drive to the wineries. Clean, comfortable rooms with a unique combination of rustic history with modern amenities. The bar was good and the courtyard entertainment was a nice bonus. I will agree the restaurant is overpriced and seems like it is laking an identity. But overall a hidden gem in the Niagara Falls area.
The rooms were very confortable and surprisingly high end considering the price. Only one of my rooms was reserved whereas I had booked 2 on line. This was easily rectified but still concerning. The receptionist who checked us in was helpful and courteous but seemed mournful and unhappy in his work.
This hotel was really cool. If you like a place with a bit of history go here! We stayed in a king suite and it was really nice. Very clean and modern, not what we expected after viewing this rustic, heritage hotel. Location is great also. For the price we paid It would have been nice if there was at least a continental breakfast included.
Common areas were beautiful (ie. lobby, restaurant). Location is about a 15-20 minute walk to the falls, and is close to quote a few restaurants. Rooms were a bit outdated, but comfortable. Hallway near elevator and pool was very humid.
billing error at checkout needed help from ip to resolve
Manager was extremely helpful, good location and enough for one night at Niagara. It was just a stoppover for me but would appeal to quite a few of the above categories for stoppovers in Niagara. Different from the usual tourist hotels
clean and comfort room and washroom no breakfast included within price
The rooms were clean and comfortable. The restaurant was extraordinary for potatoe and leek soup, scallop salad and crab salad. Next time we'll check the supper service as well. I phoned the night before we left to say we'd be leaving the side door at 0700 and the desk did not mention that a singnature would be required. However, in the am the desk person came to our suite for me to sign-thank you. The hot tub was not very warm, the water was low, and 2 pieces of clothing were left lying around. Towels piled up on the top of the laundry bag. Computer was not working.