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Niagara Falls hotels near Crystal Caves
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Best Niagara Falls hotels near Crystal Caves
Situated in Niagara Falls, this spa hotel is within a 15-minute walk of Clifton Hill, Skylon Tower and Fallsview Indoor Waterpark. Casino Niagara and Fallsview Casino are also within 15 minutes.
Overall 9.1 Excellent
Based on 1,683 reviews
All
- All
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9.7
Excellent
8.8
Excellent
9.4
Excellent
10.0
Excellent
9.7
Excellent
9.7
Pros: We loved everything! The location (so close to clifton hill), breakfast in bed, french press coffee, complimentary champaigne, the upgrade they gave us, and the bed and towels! We will stay there again. Many people are complaining about parking, but $17 a day sounds reasonable compared to $50 a day charged at the hotels by the falls.
Cons: Exterior and the surrounding area are not as nice as we would have liked. But once you enter a room, everything changes.
Excellent
8.0
Pros: Fireplace, jacuzzi & breakfast in bed
Cons: Luxury room in a good location
Excellent
9.7
Pros: Wonderful hotel, beautiful rooms awesome staff AMAZING spa. Great restaurant. Loved it.
Cons: I thought it was kinda cheesy to hit us with a surprise parking fee of $17 when we were leaving
Excellent
10.0
Pros: The restaurant was exceptional -- great ambience, superlative cuisine, professional staff. The room was great -- large, jacuzzi, nicely furnished. The front desk people were friendly, informative, and welcoming. We would return again if we return to Niagara Falls.
Excellent
8.2
Pros: Location is in a great spot, lounge is nice good staff, rooms are really nice and spacious.
Cons: Bed was a little on the hard side, no seat in the steam shower.
Excellent
9.7
Pros: Close enough to walk to all of the Niagara Falls attractions, but far enough off the main tourist spots to be quiet. You MUST eat at at the in-house restaurant, AG Inspired Cuisine -- it is DELICIOUS.
This family-friendly Niagara Falls resort is located in the suburbs, within a 10-minute walk of Niagara River Gorge and Whirlpool Aero Car. Casino Niagara and Fallsview Indoor Waterpark are also within 2 miles (3 km). Niagara Falls Station is 23 minutes by foot.
Overall 8.7 Excellent
Based on 1,457 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9.4
Pros: We had two 5 year olds on our trip. We bought the paw pass for each of them and they loved it. There are so many benefits to it. Our stay was for one night and it was hard to get all the activities in in that time. The water slides, wave pool and lazy river were a lot of fun. The MagiQuest game was awesome! There is a lot of walking to it, so wear good shoes. The kids really liked the nightly dance party. The pizza place had really good pizza.
Cons: We had to rent a locker for our things at the water park because there were never any available chairs or tables. This worked out for the day we checked out but still wanted to swim. The lazy river had no order to it. There were a ton of empty tubes they ran us down at one point and instead of lazy, it was stressful. On the other side, when loading into the tubes, you wait off to the side at the stairs and wait for someone to unload or an empty tube to come around. Someone working at the park should be managing the loading and unloading of the tubes. The floor plan on the first floor by the water park needs work. It’s always congested.
Excellent
9.4
Excellent
9.4
Excellent
8.5
Excellent
10.0
Excellent
9.7
Excellent
9.4
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
9.4
Excellent
9.4
Excellent
8.5
Good
7.4
Excellent
8.8
Pros: We've been twice this summer - It's such a good time for the whole family. Lot's to do for everyone.
Cons: Would have like to have stayed longer but it is just so expensive.
Excellent
9.4
Cons: The mattress was not comfortable
Excellent
9.7
Pros: It is an ideal place for a local vacation if you have younger kids.
Excellent
8.0
Pros: The water park was great for the kids and us adults
Cons: Our balcony had a bird nest in it and was covered in bird poop so we could not even use it which was disappointing
Excellent
9.1
Pros: Lots of activities and food - no need to ever leave site. I have always booked directly with GWL, however, using Kayak was wonderful.
Cons: Great family time. However, there is an extra charge around every corner. Not a cheap vacation, but fun.
Excellent
9.6
Cons: They could really use another sit down type restaurant. The buffet is nice however the wait is ridiculous!
Excellent
8.2
Pros: The water park was great, the room was clean, had a great view of the outdoor pool from the balcony. Staff was super friendly and it was overall awesome. I'd come back again.
Cons: I just wish they would have more activities for adults. It felt like it was all for kids. I would only recommend it for families with children and not for a young couple
Good
6.0
Pros: Great pool facilities Fantastic staff and atmosphere Perfect for families The only ready I can't give perfect score is because food was not good
Cons: The pizza is good but all other food isn't With evryone being so nice it's hard to complain Makes no sense why everything is good but the food
Excellent
9.1
Pros: The kids will love it here. Between the water park, the talking animals in the lobby, easy-for-kids food and the overall experience, the kids become fully absorbed in this little world. Food quality at the restaurants, especially the buffet dinner is fantastic.
Cons: Limiting coffee and tea in the morning to only one cup is cheap. They should include refills. I was happy to find out that they serve Canadian coffee roasters Kicking Horse Coffee. But only at a coffee shop. This makes it complicated for customers. Just serve the same stuff everywhere, and include refills at breakfast.
Excellent
8.8
Pros: I didn't expect a Waterpark to keep my kids occupied long but there was so much to do. While the resort is expensive, the money we saved by avoiding alternative entertainment more than offset the room cost.
Cons: The resort is a bit far from the main strip in Niagara Falls. If you do plan on going to the strip, you'll have to drive (and pay for parking)
Good
7.7
Pros: When the rooms are cleaned, checked and aired ...little details should also be taken into consideration example the shampoo/soap/conditioner dispenser which was totally empty...
Cons: Perfect place for a family...loved it...a little pricy but we all had a quality with the family ...
Located in the heart of Niagara Falls, this hotel is within a 15-minute walk of Skylon Tower and Fallsview Casino. Horseshoe Falls and Aquarium of Niagara are also within 2 mi (3 km).
Overall 8.3 Excellent
Based on 1,406 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
8.2
Excellent
9.7
Excellent
10.0
Excellent
8.0
Excellent
9.7
Excellent
9.7
Excellent
8.0
Excellent
8.0
Excellent
8.0
Excellent
9.1
Excellent
10.0
Excellent
8.0
Good
6.8
Pros: Location and cleanliness
Cons: Parking was added on at the end of stay. We would have appreciated notification of parking fee prior to stay since parking lot adjacent to hotel was $5/night.
Excellent
8.8
Pros: Location and cleanliness.
Cons: Expensive breakfast and parking
Excellent
9.7
Pros: It was clean, comfortable, good location. We had no issues whatever. It was not fancy, but e erything was functionable.
Cons: No issues whatever.
Excellent
8.5
Pros: Rooms were big Great view of the city Walking distance to Niagara falls King size room had a pool out coach
Excellent
10.0
Pros: Great location close to Falls and everything !! Will stay there our next trip
Good
6.2
Pros: STAFF WAS VERY CARING . PARKING VERY CONVIENENT . 2 COMPUTERS AND PRINTER IN BUSINESS AREA FOR USE . LARGE IN ROOM SAFE .
Cons: THIN WALLS . HAD HONEYMOONERS ON ONE SIDE MAKING "NOISES" AT 2am and again at 5am 2 days in a row . ON THE OTHER SIDE COUPLE PLAYED RADIO AND OPENED , CLOSED , LATCHED ADJOINING DOOR AT 4:30 am THEN HAD LOUD CONVERSATION . MATRESSES TOO SOFT . HOT / COLD INDICATOR IN SHOWER WAS OPPOSITE OF ACTUAL OPERATION .
Good
6.0
Pros: Very nice room, clean and great location.
Cons: Not enough towels for two people... Refrigerator didn't work.. A/C is poor.. Hardly cooled the room. Staff not so welcoming nor friendly at desk.
Excellent
8.0
Cons: Crowded, one of the rooms had a view of a concrete wall and nothing else.
Excellent
9.3
Pros: Big rooms. Indoor/outdoor pool. Quiet. Location.
Cons: Breakfast not included because booked through 3rd party vendor. Very expensive area. View.
Excellent
10.0
Pros: The hotel is conveniently close to all the attractions, yet it doesn't feel loud or crowded. We really took advantage of the indoor and outdoor pool, the spa, and the sauna. The rooms are spacious, comfortable, and clean. We had a great view of the park and the city landmarks. I've stayed in Niagara before and this was the better experience by far.
Mediocre
2.0
Pros: Room was clean
Cons: Every time I go they give me excuse that they have water problem even after I reserved a room online then they shift me to a lower class room for same price which is not fair it's a ripoff
Excellent
8.8
Pros: Loved the location, the room was great, the service was great, and the hotel did stay very quiet and there were 3 sports teams while we were there.
Cons: The wait time for the elevator was 15 minutes at peak time. And I would suggest going out for breakfast.
Excellent
9.4
Pros: We watched the nightly 10 pm fireworks right from our room window. We walked to all the Clifton Hill attractions. The indoor pool & hot tub were great for the kids.
Cons: Liked everything
Excellent
9.4
Pros: Our room was very nice with a jacuzzi tub which was a pleasant surprise.
Cons: Our view was nothing to enjoy. The staff was not very helpful with directions to the local attractions.
This family-friendly Niagara Falls hotel is located on the Strip, within a 10-minute walk of IMAX Theatre Niagara Falls, Fallsview Casino and Skylon Tower. Scotiabank Convention Centre and Journey Behind The Falls are also within 1 mi (2 km).
Overall 8.2 Excellent
Based on 1,622 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
10.0
Excellent
8.0
Good
7.7
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
8.0
Excellent
8.8
Excellent
9.4
Excellent
9.7
Pros: The lobby was beautiful! Warm and inviting. The front desk staff are friendly .Our room was lovely. The beds are amazingly comfortable!! Big and fluffy, like a sleeping on a cloud. The rooms are clean, the towels were fluffy and big.. The coffee in maker in the room was perfect. I would have preferred more creamers.but still perfect. The hotel is centrally located between the falls and Clinton Hill. About a 15-20 min walk to each, We certainly got our exercise !!! The Aveda Spa is wonderful. We each had a 55 min massage with a scalp treatment that felt and smelled amazing!! The indoor pool and sauna was the icing on the cake!! Would absolutely stay here again!!! Napoli Italian restaurant located one block away is delicious!! Would certainly go for a delicious relaxing meal!! The Ossa buco gnocci is to die for!! Dont miss the illuminated falls. Spectacular!!
Cons: Be prepared to spend money. Food and entertainment is very expensive. This has nothing to do with the hotel. It is just reality in this area. Once i got over how $$$ everything is I relaxed, went with it and had a really enjoyable time.
Okay
4.8
Pros: The hotel is walking distance to anything you'd want to see in Niagara. You can get free cookies from the concierge at check-in/check-out.
Cons: There was a faint smell of cigarettes in our room. The bed's dressing consisted of an uncovered duvet sandwiched between two flat sheets. I've never seen such a thing before. Our room was on the 7th floor with a balcony, which is accessible from a number of rooms. As a result, we got to listen to one woman's phone call as she paced the entire length of the balcony. The breakfast brunch is absolutely not worth the expense. Staff refused to remove the DMDF and DMDF HST charges from our bill, stating the chargers are "mandatory". The lack of transparency with these charges is super sketchy so double-check your reservation/agreement in advance.
Good
6.0
Pros: Arrived a little early but reception said rooms were not ready but would be ready at 3:30. She was curt and spent more time telling us what she could not do for us than actually helping. We pre checked in and We left for sightseeing and got back to the hotel at 3:25. Our rooms still not ready he told us to wait a few minutes in lobby. We waited 20 minutes in lobby until we told we can go up to our rooms.
Cons: The rooms were a disappointment. The rooms had a strong odor of chlorine because we were on a low floor above the pool. I am extremely sensitive to smells and it really bothered me but when I addressed this issue with reception he looked at me like I was crazy I was told for the price I paid this is the only rooms available but he could send someone to the room to check it out. I would not recommend this hotel
Good
6.5
Pros: Well maintained.
Cons: Not full Falls view. Room was stuffy
Excellent
10.0
Pros: Everything was fantastic
Cons: Nothing
Excellent
10.0
Pros: Pool and spa were excellent. Room was spacious and clean. Hotel was very comfortable and welcoming. I liked the free cookies. Would stay there again and recommend it
Cons: Nothing
Excellent
8.6
Pros: The warm cookies were very tasty and the room was comfortable. TV was good, nice big fridge. Didn't get a chance to use the pool.
Cons: Nothing, it's a good place.
Excellent
10.0
Pros: Very clean. Large room. Refrigerator included. Good beds. Good location. Parking aloud for checkout day. Nice staff. Very pretty hotel. Also, I forgot a nice belt and they called me to tell me. They are even sending it out without charging me for postage. Thanks Doubletree.
Excellent
8.0
Pros: Overall a nice place. Looks very well kept and clean. The staff was very friendly. Nice facility....
Good
7.7
Pros: It was close to many of the attractions.
Cons: Mattress was too hard, pillows were too soft--no support.
Excellent
10.0
Pros: I LOVED the AMAZING view from the 12th floor of the Niagara Falls and the Ferries Wheel. Definitely family friendly with a 15 minute walk to arcades, restaurants, 4-D kids movies, bowling, laser tag, etc. My hubby and I will DEFINITELY return again in the Summer. The staff was AWESOME. BEST TRIP EVER!!
Cons: Don't change a thing.
Excellent
9.6
Pros: The hotel lobby was beautiful and clean. It also had a full Starbucks beside the gift shop if you dislike the in-room coffee pot coffee. The room was very clean and the linens looked fresh and new. Overall, I would be happy to stay here again in the future.
Cons: The bath towels were rough and thin and didn't do much absorbing. Also, the basic room is only available as two queen size beds. To get a king size bed you have to upgrade to a jacuzzi suite. Not a deal breaker but also not very "couple friendly."
Excellent
10.0
Pros: The hotel is super close to the falls and Clifton Hill area of Niagara, but not in the middle of the action so it's nice and quiet. We didn't have a view room, but we could still see part of the falls. There really isn't a bad room in the place. The pool is salt water and had an adult's only part for swimming laps which was appreciated.
Cons: There is an additional parking fee per night if you drive.
Excellent
8.0
Pros: Staff was very accomodating;restaurant food was better than expected and prices were surprisingly reasonable. Restaurant staff were all exceptional.Loved the on site Spa-I always visit when we stay here.Beds were very comfortable
Cons: Housekeeping did not replenish toiletries,coffee as expected.On site Starbucks do not accept Starbucks cards.Bath towels could use an upgrade
Good
7.4
Cons: Drinking glass had lipstick on it. Obviously had not been cleaned or replaced after last guest.
Excellent
10.0
Pros: The pool was great. The kids had a fab time.
Cons: Parking cost.
Okay
5.6
Pros: The ambience of the lobby has a warm friendly feel...very nice.
Cons: For the price I shouldn't have had to pay for parking ($13) to only be told immediately after not responsible for my vehicle AND the SECURE lot next door was cheaper. Although the view of the falls was decent from our room the strong stench of cigarettes filled the room and the Jacuzzi tub didn't work. We didn't complain but we feel that because we arrived (12:00) early for a 3:30 checkin they could've done better. We wouldn't stay here twice...sorry.
Excellent
10.0
Pros: The staff, the warm chocolate chip cookies we received when we arrived, the view from out room, the suite and layout of our room.
Cons: The price was a little high, but all of Niagara Falls is a little pricey!!
Excellent
9.7
Pros: Location, view from room, darkening shade for comfortable sleep. Would have looked a small table for the easy chair.
Cons: view of the falls was somewhat obstructed, we mainly saw the mist and top of the falls, but couldn't see the horshoe falls at all. We had requested fall view room.
Situated in the entertainment district, this hotel is steps away from Niagara River Gorge, Clifton Hill and Greg Frewin Theatre. Fallsview Indoor Waterpark and Ripley's Believe it or Not are also within 10 minutes.
Overall 8.1 Excellent
Based on 4,862 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Okay
4.8
Good
7.7
Excellent
8.0
Pros: The location is perfect! The hotel is one block from the top of Clifton Hill, with bars and restaurants lining the streets. The falls are about a 10 minute walk and there are various bus routes within a 5 minute walk. The staff were friendly and helpful, providing a map and recommendations as to where to eat. It is a clean, comfy, inexpensive option.
Cons: The hotel had several doors which said they could only be opened with a room key during the day and were locked between 12 am and 6 pm. This was not the case. I did not feel that the hotel was very secure, and being so close to a number of tourist attractions, this was worrisome. Although there may have been some confusion on our part, the hotel does NOT have an outdoor pool. Finally, although the lobby and main section of the hotel and newly remodeled, the section of the hotel we were in was in the back building, an older section that has not been remodeled. I do not know if this is due to the fact that we booked by a third party site, as the woman at reception pointed out at check in, or if this was just due to the amount of bookings. The newer section of the hotel was substantially updated compared to our area. We had a very old toilet, that actually need housekeeping attention during our stay, an extremely old shower head that did not really get all the shampoo out, and a faulty breaker that tripper while we were getting ready to go out.
Excellent
8.0
Good
7.4
Excellent
8.8
Excellent
10.0
Excellent
8.2
Pros: The hotel was very clean and located very close to thestrip. There are two bars across the street but you do not hear anything once inside. Staff are incredibly polite and parking, although not included, was affordable. Perfect hotel for a family or couple at an affordable price
Cons: Although i would recomend the hotel, our fridge was barely cold enough to mildly chill a bottle of wine, and the settings knob not surprisingly missing. The other fault was air conditioning unit unable to keep up with the 85+ weather outside. It was a tad warm on our stay
Excellent
8.8
Pros: Clean room, professional staff, close to the action but in a quiet out of the way location.
Cons: Bed could have been better.
Excellent
9.7
Pros: Locaition. Very clean.
Cons: Extra parking fee.
Excellent
10.0
Pros: Great place, great service we're coming again!
Excellent
8.2
Pros: Close to Clifton hill and everything we wanted to see. Didn't have to drive at all to get to places.
Cons: Not a lot of channels missing quite a few!!!! Needs to improve with more selections and more sports channels.
Excellent
9.7
Pros: Great location, great value for money, friendly staff
Excellent
8.0
Cons: Two of the lamps didn't work. But otherwise good room
Excellent
8.0
Pros: I liked the room was nice and spacious
Cons: I didn't like that you needed a ticket to get breakfast
Located in the heart of Niagara Falls, this eco-friendly hotel is within a 10-minute walk of Niagara SkyWheel and Clifton Hill. Skylon Tower and Casino Niagara are also within 15 minutes.
Overall 8.1 Excellent
Based on 4,470 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Good
7.4
Excellent
9.1
Excellent
8.0
Excellent
9.1
Good
7.4
Excellent
10.0
Excellent
8.0
Excellent
8.0
Good
6.2
Pros: Location
Cons: It was wicked humid out and the air conditioning was busted in our room, we were given a very small discount
Excellent
8.0
Pros: The location and staff were amazing. And the price was great too. The pool has just about everything you need.
Cons: You would expect that by the middle of June that the outdoor pool would be open by then. And the indoor pool was way over chlorinated. Eyes burned just sitting in the pool area watching out kids swim. Also pool had huge clumps of hair floating in it . TV had issues as well couldn’t get it to work even with hotel helpers.
Excellent
8.2
Pros: Clean, bright, comfortable room. Kids loved the pool. Relaxed atmosphere. Basic exercise room.
Cons: It was a bit pricey for a place with zero breakfast.
Excellent
8.0
Pros: Good pool,hut tub and sanua
Cons: Wifi wasn't that good ... At least not up on the 4th floor
Good
7.1
Pros: Room was very comfortable and spacious. Liked the retro decor.
Cons: Hugely inflated pricing for a weekend stay. Bath towels too small and too few. Spa was too busy to enjoy and facilities (shower area) lacking.
Excellent
8.2
Pros: Excellent price, clean, friendly staff. Only complaint - turn up the heat in the hot tub
Cons: Hot tub too cold
Excellent
9.1
Pros: In a good location, grat service
Cons: It was clean, but not the cleanest hotel we have bee. To. Overall a great value!
Excellent
8.8
Pros: The front desk staff. As a former hotel guest service agent I was very satisfied withthe staff and their recommendations. Young brown skin gent working the evening shift is a star and if your smart lock him down in you company.
Cons: The ugly design paintings in in the room. Who approved that?
Situated on a lake, this eco-friendly motel is steps away from Niagara River Gorge, Clifton Hill and Ripley's Believe it or Not. Casino Niagara and Niagara SkyWheel are also within 5 minutes. Niagara Falls Station is 29 minutes by foot.
Overall 8.0 Excellent
Based on 1,007 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Good
7.4
Good
6.0
Pros: Location was good for access to Hornblower and Mistrider
Cons: Was too close to loud music that went on until 1 in the morning.
Excellent
10.0
Good
6.5
Excellent
9.1
Good
7.7
Mediocre
3.7
Excellent
9.4
Good
7.1
Excellent
8.2
Pros: The location is amazing in the heart of the Clifton Hill activities & only 1-2 blocks away from the falls. The rooms were quiet, couldn’t hear much commotion on a busy weekend.
Cons: There is no free breakfast, which I read there was on many sites.
Excellent
8.0
Pros: Close to everything. Ft desk, maid service and hotels restaurant very efficient. Parking lot sometimes full, but most everything u need is within walking distance.
Cons: All ok
Excellent
8.2
Pros: Everything was great. The location, the food, the walk to the falls was only about a mile and was not a bad mile!
Cons: The only thing we didn't like was the bed. It was not very comfortable but it was ok for the 1 night.
Good
7.4
Pros: Balconies are a huge plus
Cons: Out dated.
Excellent
10.0
Pros: Very close to the falls. Room was very clean and staff were very nice
Excellent
10.0
Pros: Perfect location. Clean rooms. Friendly staff.
Good
6.5
Pros: Very comfortable bed. Enjoyed the location as very close to amenities and The Falls. Very loud air conditioner drowned out noise of nearby activities. Breakfast included.
Cons: Smelled like cigarette smoke in our nonsmoking room. The toilet kept filling with water after flushing and we had to adjust and fix it on multiple occasions. Staff did not seem knowledgeable.
Located in Fallsview, this hotel is within a 10-minute walk of Scotiabank Convention Centre and Fallsview Casino. Skylon Tower and Clifton Hill are also within 1 mile (2 km).
Overall 7.9 Good
Based on 3,306 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Excellent
10.0
Excellent
8.8
Good
6.0
Excellent
9.7
Excellent
10.0
Pros: I spent a nice birthday weekend here with my wife in the Fallsview suite with the jetted tube. Walking in to the room I was pleasantly surprised with how amazing the view of the falls were (identical to online photos). I ended up staying in my room majority of the time because the view was all I needed. It was breathtaking and relaxing from the sunrise view to the evening lights. Also, the jetted tube was extremely relaxing. I highly suggest spending a little extra money to stay in that room for a romantic weekend.
Cons: Many of the close by foods are big chain places. I suggest going at least a mile away from the hotel for really good food, such as the Weinkeller.
Excellent
8.8
Excellent
10.0
Good
6.5
Excellent
9.4
Pros: Perfect location! Close walk down to falls & can take Incline back up to hotel, close to Casino, comfortable accommodations with indoor pool. Rooms with terrific falls view! Sometimes can get upgrade to higher floor or falls view room depending on occupancy. Stayed at many hotels here and keep coming back to Raddison.. It's the best value for price, comfort and location. Food is expensive in Falls area, my suggestion is to visit Niagara on the Lake ; food is better priced and the town is picturesque with shopping and wineries.
Cons: Never had a bad stay here!
Excellent
10.0
Pros: We were promised a view of the falls and we had an awesome view! We also were given an upgrade to the 11th floor as a surprise. Had a sleep numbers bed which was awesome. Great food and room service. Would stay again!
Cons: Couldn't see the fireworks but you can't have everything, right?
Excellent
10.0
Pros: Staff were excellent
Excellent
9.0
Pros: Nice facility, close to public transportation.
Cons: Disappointed with pool and hot tub, hot tub was not hot and is connected to pool.
Excellent
10.0
Pros: Friendly staff. Very clean and is to get to
Cons: N/A
Okay
4.8
Pros: Location
Cons: Noisy
Good
6.0
Pros: The view was nice.
Cons: The sink was scratched and there were stains on the carpet. A little skanky.the
Excellent
9.1
Pros: The staff was so nice and attentive!
Cons: Cleaningness of the room wasn't perfect, but it can get better.
Excellent
8.0
Pros: the beds were outstanding and comfortable
Cons: using a key card to run the heat and ac is a little cheep, and the service in the restaurant was horrible, although not as bad as the food in the resturant
Excellent
10.0
Pros: EVERYTHING!!!! Staff is so cordial! Beds are super comfy! I have nothing bad to say!!! Loved my experience!!
Good
7.7
Pros: Nice clean rooms, jacuzzi and pool. Short walk to falls.
Cons: Falls mostly hidden behind another hotel.
Excellent
9.1
Pros: Marry at reception was super helpful and did a great service
Excellent
10.0
Pros: They friendly and helpful staff. Everyone was willing to drop whatever they were doing to assist us with any question that we had. Everyone of the personnel staff aided in making our stay enjoyable.
Cons: That we only had 2 days.
Excellent
8.0
Pros: Hotel was nice and in a good location, within walking distance of the falls, casinos, and the hotel restaurants.
Cons: The whole area around the falls is very resort style. Restaurants near the falls are grossly over priced and there is very little information available if you want to try some of the local bars and restaurants.
Good
7.4
Pros: The main reason we choose the hotel is for the suite. We are two adults wanting privacy at night with the feel of two rooms.
Cons: The bathroom was toward the front door so the one person in the bedroom has to walk thru the living room/other person's bedroom to use it. Usually we find suites that have the bathroom in the middle and it separates the two rooms so,there is no disturbance when using the bathroom
Excellent
9.7
Pros: I like everything about the hotel.
Cons: I didn't like the time they give me to check out. I checked in later,but had to leave early.
Excellent
8.6
Pros: Cheap parking, friendly staff , clean rooms
Cons: Nohing
Excellent
9.4
Pros: Our room had an amazing view and it was clean and newly renovated. The air conditioner worked well and kept the room at a comfortable temperature. The indoor pool is heated which was great to have since it was cold outside. Also, Tony Romas has a friendly bartender and a great breakfast buffet. Overall a great stay.
Cons: The only downsides to this hotel is that parking is $20 a day and the sleep number beds aren't the greatest. Its not that the beds are uncomfortable, its just that compared to some luxury hotel beds they're definitely lacking.
Excellent
10.0
Pros: updated,clean,fruendly staff.
Cons: $20 parking surcharge
Located in Fallsview, this hotel is within a 15-minute walk of Fallsview Casino, Skylon Tower and Queen Victoria Park. Clifton Hill and Horseshoe Falls are also within 1 mi (2 km).
Overall 7.8 Good
Based on 6,825 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Excellent
8.0
Good
6.5
Good
7.7
Excellent
10.0
Excellent
8.5
Pros: Our children gifted us a weekend away at the Oakes Inn. Upon arrival Saturday night, we had a slight wait to check in, a number of others checking in as well. Our room was immediately ready. We took one of three elevators to our floor and entered the room. The room itself was very clean and well laid out, reasonably well appointed as well. Being on the 4th floor we had a limited view of Niagara Falls, but the rooms do all face the falls. We were a good distance away from the elevators so noise was very miminal. They design of the elevators is actual very good, they are located athe front of the building while the rooms are at the back, so all shouldbe relatively quiet. The pool and hot tub, were clean and functioning and were vacant when my wife and I went to use them. Towels were available, but the next 4-5 guests would have had to do without. Breakfast was included with our package, it was served at the attached Appleby's restaurant. The food was served quickly and was hot and fresh. The location was great if you wanted to walk next door to the casino (which many were doing) or walk down to the falls. Lots of entertainment and restaurants nearby to keep you busy. We'd be happy to return to this hotel again any time. Four stars from us.
Excellent
9.4
Good
6.0
Excellent
9.4
Okay
4.2
Pros: One of the only things that this hotel had in its "pros" column was the closeness to Niagara Falls, and the fact that we were able to check in 2 hours early.
Cons: Where do I begin? Once we checked in in the chlorine-scented lobby, we loaded our luggage in the elevator to head to our room. Because the hotel only has one spot for guest elevators, we spent the next 4-5 minutes walking the long and winding hallways to locate our room. Once in our room, we noticed the strange set up for the bathroom: toilet and shower/tub in a closed room, sink exposed in the main living area shielded only by a small wall. Moving into the bed/living room, our "view of the Niagara" was awfully green; apparently the trees hadn't been trimmed in a while. We called to the front desk to see if we could switch rooms. While the staff member was friendly, he informed us that because we booked a room with 2 double beds, he could do nothing for our concerning our "view." Since we drove 6+ hours to see Niagara Falls, we needed a place to park our vehicle while we explored. Fortunately, the hotel has a good sized parking lot that they allow guests to utilize...for a small fee of $25 per day. My next trip to Niagara, I will most likely splurge and book one of the nicer hotels neighboring Oak Hotel.
Mediocre
3.7
Pros: The only good thing was you were close to lots of fun stuff in Niagara Falls and could "kind of" see the falls from your window. (4th level)
Cons: They "upgraded" us in a room with a king sized bed that was actually a double bed made up for one adult. We had to call down twice for extra pillows. They actually put us in a wheelchair accessible room 421 with no tub, grab bars everywhere, and a chair in the shower. The water gets everywhere in the bathroom because there is no lip to keep the water in when we put the white towel on the floor to stop the water it turned black underneath from??? Dirty floors. There is no fan in the bathroom to remove the steam so when you shower it gets really hot and hard to breathe. Then, after you run the water there is this terrible rattling sound in the wall the pipes make. The dresser drawers are broken and hazards and never stay shut. When this was brought to the attention of staff upon checkout they basically apologized and said that "well we upgraded you, we would have put you on ground level outside in the motel next door with booking.com" because we only paid $265 for the night.. Who knew that the shitty motel next door to the hotel was actually a part of the hotel. It looks like somewhere you go to get murdered not a place you spend $300 bucks to stay. I suggest save your money and go somewhere else. Would only be worth it to spend maybe $50 but parking in itself is $25.
Good
7.4
Pros: We Liked: The Location - very convenient to be so close to the falls, it only takes a few minutes to get down to the falls by taking the lift (it's totally worth the $7 per person for an all day pass to avoid walking back up the huge hill on the other side.) The Large Room - for the price, which was the best we found, we had a very large room - larger than most we've stayed probably ever. The Actual Look Of The Hotel - very professional and new looking, but not so uptight like Embassy Suites (I went in to redeem a Groupon and it was like high high end professional - too much for us). Breakfast - the hotel doesn't have a restaurant in it. They do, however, provide you with breakfast certificates for each of your days you stay for the Applebee's immediately next door (less than 30 second walk from the front of the hotel - practically connected). It is a set breakfast - coffee/hot tea with orange juice, scrambled eggs, 2 sausage links, 2-3 slices of bacon, toast w/butter&jelly-which was delicious- and breakfast potatoes. It was a great breakfast to be included for each guest for each night of your stay! Just remember that your tip isn't included in that, so tip your waitress! :) Overall, I'm glad that I was able to find this hotel at this price. We were able to do much more with the extra money we saved, including buying the Adventure Pass that includes numerous activities to do. We did have a good time and didn't have really any issues with the hotel staff or room (besides the beds). I would recommend this hotel, but I'd really consider the last sentence of my "Dislike" info...
Cons: We Disliked: The Beds - They're the most uncomfortable we've ever slept on - ever. Wifi - When I booked the hotel, it said that there was internet, and wifi that was available with a surcharge. I understood this as several hotels make you pay for wifi, but give you a jack in the room for free. I just brought my portable wifi router which I've used before. Unfortunately there wasn't any jack, and I was forced to buy the wifi ($10CAN + ~$2CAN for some improvement fee). The Bathroom - very small, but functional. Would have wished for additional settings on the shower head, but it really only had one. It did, however, have GREAT water pressure - almost on the edge of too much but we liked it. Even with these issues, they didn't impact our trip that much. We were certainly happy to return to our beds and get a great night sleep. Maybe pack one of those memory foam toppers next time?
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.1
Good
6.0
Good
6.3
Excellent
10.0
Mediocre
2.5
Excellent
9.1
Okay
5.4
Okay
4.8
Pros: free breakfast
Cons: I reserved a falls-side view, I went to the hotel really early to request a higher floor, they told me to come back around 3 pm. When I come back to get a room, I got the worst falls-side view, with no view of the river at all, it was on second floor I got parking view and some of the river which was covered by trees so could't see much. I am very disappointed as I was planning this trip to have a nice view as I thought will be, I guess I was wrong. And the furniture was so bad in this room, the coat rack was in the room, the tv stand was so bad, it was a big bulky cabinet that covered the view of the tv, you could watch tv only from the bed there is no angle view
Excellent
8.0
Good
6.0
Pros: walking distance to city amenities and the Falls a plus. The view from the room was amazing. Entrance lovely.
Cons: The costs were exorbitant for off season, middle of the week. The room should have had a micro wave, fridge, luggage rack for that money. Parking fee was ridiculous ($25) and a surprise for an outdoor parking space. We were given someone else's parking card initially. Armchair seat cushion in room sagged. Why is there paper on the hallway windows? Stairwells were dirty and crude. A continental breakfast should be included for that cost. The room had a tired,dated appearance in contrast to the main entrance.
Excellent
8.0
Pros: Location is great. Lots to do in the immediate area that is in walking distance. I loved ditching the car and exploring on foot. Very touristy, but fine when that's what you are looking for (and we had teen kids with us who wanted things to do).
Cons: The hotel room was fine, though the rest of the hotel is pretty middle-of-the-row. Staff quite friendly and competent, just not very classy entrance, no bar/restaurant that I saw - but there are plenty around. NOTE: the difference between "Falls Side" and "Falls View" (high enough floor to see over the nearby trees). Our room was only Falls Side, but we DID have a falls view because it was winter and the trees were bare. We'd have had a view of nothing but the parking lot and trees had it been summer.
Okay
4.8
Pros: Hotel has two types of room (Traditional and Renovated rooms). Traditional rooms are jail cells. Make sure to confirm with hotel that the room you are getting is Renovated room and not the traditional room.
Cons: Front desk was rude. They told me all the rooms are full and they cannot do anything. we arrived bit earlier as I was driving from USA. Front desk told me to wait until 3PM for the room instead of accommodating me at 2PM and they don't care how tired the guest is when they reach there after 8 hour drive.
Excellent
10.0
Pros: The views from our room of the Horseshoe Falls and nightly fireworks couldn't be better. The location is close to everything and within a short walk to restaurants and all the falls activities as well as Clifton Park. The room was clean, free coffee in the morning, and the staff was very helpful, kind, and professional.
Okay
4.3
Pros: View of the falls
Cons: Dirtiness of. At petting, fact that it was under construction, no comfortable Libby area, desk help was terse
Mediocre
2.0
Cons: We booked a falls view and instead were put in a motel section with a view of a parking lot. The room was very hot, there were stains on the ceiling. When asked to be changed to a falls view room they simply moved us across the hall. Definitely not worth the 200$ Canadian for this stay
Good
7.3
Pros: Location and view are great, rooms are ok sized. Parking close by not free but ok priced.
Cons: Hotel rooms, could be a bit more updated. Views onto the falls is great! Don't book a breakfast in advance! I had it booked in advance, but it was so poorly done I ate just about nothing from it. After we complained we where directed to another BBQ Redtaurant across the Street. But it was barley better there. Go eat some where else!!!
Okay
4.0
Pros: good location, but no room view of falls like implied, . you have to hand carry all luggage to room, no bellboys no dolly,no security, anyone can walk in stairs door in to hotel, had to park in casino to avoid 2p dollar charge is ridiculous to charge guests to park.example springhill marriot where we are now is clean beautiful no wifi charge, free parking nice free breakfast ,oaks has no breakfast
Good
7.4
Pros: The location was great you can walk right down to the falls in the morning and many other attractions were close by too. The Casino is 100 yards away park there it is less then half the cost. Staff and overall cleanliness was positive.
Cons: Falls view wasn't impressive, we were on the 8th floor but there were still trees in the way of the view. If they are going to charge additional for falls view it should be the 10th floor or higher considering the trees.
Okay
4.0
Pros: Restaurants and places nearby
Cons: Attitude of the personnel and so negative and not very helpful at all!!!
Mediocre
3.7
Pros: View. Since there were no leaves on trees yet, the view of the falls was good.
Cons: No refrigerator in room, no microwave, additional fee for parking, then no room in hotel lot to park. Ice machines only on odd floors of hotel. Staff unresponsive to concerns. Tourist trap, nothing included, everything required an 'upgrade'. Obviously not looking for repeat business.
Excellent
9.1
Pros: Loved the view from our room!!!
Cons: The beds were uncomfortable, and the sheets were dirty!!!
Excellent
8.5
Pros: The Oakes is centrally located to many food options, casino, and the incline railway. We really enjoyed being able to walk within minutes to whatever activities we wanted to participate in. The staff was also very nice. But above all, the view from the window was amazing.
Cons: The building itself is a bit dated but very much a decent value if you're not looking for fancy rooms and room service.
Good
7.4
Pros: The view
Cons: Room was a bit outdated for price. Bed linens could be nicer
Mediocre
2.0
Pros: Nothing
Cons: Everything
Okay
4.0
Pros: The location to the falls and walking distance to our favorite restaurants is fantastic. The staff was friendly and efficient.
Cons: It appears there was a old two story hotel and the added the high rise later. We stayed in the out dated part of the hotel. The room smelled musty and old. It was a disappointing experience.
Excellent
8.8
Pros: Friendly staff, nice location , quiet room except the air conditioner
Cons: Noisy air conditioner
Good
7.4
Pros: Excellent view great price
Good
7.4
Pros: Great renovations to lobby and rooms
Cons: They need to upgrade the beds and get bigger tvs
Good
6.0
Pros: Decent.
Cons: Was ok until elevator was out of order. Only has 2 elevators. One was out and we people had to wait up to 30 min to get in the only working elevator.
Excellent
10.0
Pros: Friendly, helpful staff; excellent view of the falls; a true vacation for us
Cons: Can't think of anything!
Okay
4.8
Pros: Nice view of falls. Room looked nice.
Cons: no hot water for hot tub. Drain was broken. Plastic nozzle fell off jet. Staff never followed up or fixed the problem
Excellent
9.7
Pros: The hotel was very clean as soon as we got there we where met with expierenced people working the front desk took 5 minutes to check in we asked for extra towels they where brought right up.the room was great what a view the hot tub worked great and was cleaned really good by Michele .this was a great expierence and my girlfriend and myself loved our time at the oaks and would come again.
Cons: Everything
Excellent
10.0
Pros: The location, location, location. One block away from the Incline. Easy walk to the Casino and everything else. Great value!
Excellent
8.0
Pros: View of falls was great. Parking was convenient but $15 per night. Might be better off buying bus pass for the day.
Okay
5.4
Pros: I liked the prime location The front desk staff was friendly
Cons: We were staying in the older portion of the hotel that was not renovated. No tv channels Water was cold
Located in Fallsview, this hotel is within a 10-minute walk of Fallsview Casino and Skylon Tower. Clifton Hill and Horseshoe Falls are also within 1 mi (2 km).
Overall 7.8 Good
Based on 1,717 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Excellent
10.0
Good
7.7
Excellent
9.1
Excellent
9.1
Good
6.8
Excellent
10.0
Pros: We had a perfect stay with a clean quiet room within a short walking distance to all the Niagara Falls sights.
Excellent
8.0
Pros: We came with two kids under 5. This hotel was reasonable walking distance to the falls with free parking, had clean rooms and a large pool.
Cons: The breakfast was not included however, and was rather pricey, even with the kids' breakfasts more or less free. I say more or less because the kids menu was restricted and you still have to pay tax on it. Speaking of tax, there is a hidden tourism tax on the room and food which the hotel did not mention. A family member told us about it after our stay. This tax is optional and you can ask for it to be removed--but only if you know it's there in the first place!
Good
7.0
Pros: convenient location
Cons: mattress is so old and uncomfortable
Excellent
8.0
Cons: Breakfast was horrible.
Good
6.0
Pros: The location and free parking made this hotel very appealing.
Cons: The hotel felt dingy. The hallways are old and dark. When we first got to our room the tv and 4 separate lights didn't work. Apparently housekeeping likes to unplug everything (we were told this is a known issue and apparently one that has not been addressed). Not a huge deal, but any decent hotel would make sure everything was perfect by the time guests arrive. In addition the room didn't feel clean. There were a few pills on our floor and a small stain on the sheets. The sink also looked grimey. Free parking is great, but there was garbage EVeRYWHERE. Overall it just seemed like their wasn't much pride in whoever makes the decisions at the Holiday Inn. The staff was very kind and helpful, but whoever is making the big decisions needs to invest some $ into the place and clean it up a bit. After one night we cancelled the rest of our reservation and stayed at the Hilton in a studio suite with a view of the falls for the SAME PRICE!
Okay
5.4
Pros: Bed Heart Shaped Jacuzzi
Cons: No outlets No ventilation in bathroom. Not very romantic to smell partner s business. Have to turn on each lamp - no central switches No fridge
Excellent
9.6
Pros: The staff was very helpful & friendly! We were able to gets parking pass even though we arrived early! The room was quite nice!
Cons: Could hear crying baby next door- maybe because of thin walls or the connecting doors? Also, although the ice machine owe to our room was convenient, it was also noisy late at night. Happily the baby didn't cry long and we were so tired it may not have mattered much anyway!
Excellent
10.0
Pros: Everything
Cons: the room service is only for the breakfast and not the rest of the day
Good
7.7
Pros: The location is perfect. You are by a lot of great restaurants and walking distance from the falls.
Excellent
9.0
Pros: The price, included free parking, and staff were all very nice. The hotel seemed to be within walking distance of everything, including the falls. It was also right next to Jimmy Buffett's Margaritaville.
Cons: We got assigned a room that had vending machines directly outside of our room. We couldn't hear people but what was a bummer was that the extra space that was taken out of our room for the vending area was compensated by taking room from our balcony. This made it very small. Enjoyable none the less.
This family-friendly Niagara Falls hotel is located on the riverfront, within a 5-minute walk of Oakes Garden Theatre and Casino Niagara. Fallsview Indoor Waterpark and Queen Victoria Park are also within 15 minutes. Niagara Falls Station is 29 minutes by foot.
Overall 7.7 Good
Based on 4,226 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Good
7.4
Excellent
9.1
Excellent
8.5
Excellent
9.1
Okay
4.0
Excellent
9.7
Excellent
10.0
Good
6.5
Excellent
9.7
Excellent
9.1
Excellent
10.0
Excellent
9.7
Excellent
9.7
Excellent
10.0
Excellent
9.4
Okay
4.0
Okay
5.7
Excellent
9.1
Good
6.0
Excellent
10.0
Good
6.8
Pros: The room we booked on line was supposed to be a 5 Stat Queen with a garden view. What we actually got was a small dark interior room with a window that looked into the lobby of the convention center. The washroom was so small you had to stand between the toilet and wall to close the door. The shower was smaller than that of an old cruise ship. I'm 6'2" and the shower head was pointed at my navel. Yhe noise from the elevators was so loud it was like trying to sleep on the runway of the local airport. The decibel level was into the mid 90's at times. However the day manager (Taylor) made it right by moving us to a higher floor away from the elevator and noise of out of control children that ran the hallway till 3am.
Excellent
10.0
Excellent
8.2
Excellent
8.0
Good
6.8
Okay
5.1
Excellent
9.6
Excellent
10.0
Excellent
8.8
Good
6.0
Excellent
10.0
Excellent
10.0
Okay
5.7
Pros: your front desk staff are very friendly but the gentleman who are suppose to help with your questions about parking or bus passes was so rude and didn't have no clue in what he was talking about . We asked about the charges for parking and he told us $20 - $30 a day. When we make a comment about being told when we used our players card in the casino we had free parking, he raised his voice loud enough for other guest to hear him he said it was not free and it would be on our bill. When we left the hotel and swiped the players card it was free.
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
10.0
Pros: Clean rooms, clean spacious bathroom, great breakfast buffet, friendly staff, great outdoor pool - awesome view of the falls, great location - everything is walking distance, starbucks at lobby, fast check-in and check-out
Cons: concierge glanced at us, maybe saw we're not Canadian (he was), glanced right back down at what he was doing. male staff behind him realized other guy was choosing not to attend to us, so he greeted us and asked us what we needed and proceeded to help us out. tsk tsk. this tiny bit was the only negative thing. shame on that dude.
Excellent
9.7
Pros: Location and view from room was amazing! We loved being able to watch the fireworks in PJs from the comfort of our room. Received early check-in (very grateful!). Room was clean and updated nicely.
Cons: It’s pricey!! But worth the splurge for the location, view, and experience.
Excellent
10.0
Pros: The room, the view, the tub, the food, the location and the staff!
Cons: The elevators are frustrating. One side only goes to 12. The other all the way to the top. Invariably, when you need to go above 12 you more often than not get the one that doesn’t go there. It’s maddening
Excellent
9.7
Pros: The hotel was nice and clean. Staff were very friendly and helpful.
Okay
5.7
Pros: The floor to ceiling window is lovely, and the fact that the window actually opens.
Cons: Our room was described as having an uninterrupted view of the falls, and while it was beautiful, the falls were only visible if sitting on the couch and looking at a sharp angle. The room was way too expensive for the general quality, while it was clean, the decor is lifeless, drab, and outdated.
Excellent
9.1
Pros: With a water park, friendly staff and plenty to do this is an excellent place to take kids. Buffet dinners are a highlight of the day.
Cons: Strange no fans in the bathroom.
Excellent
9.1
Cons: Need more reception staff working . You shouldn’t have to wait in a long line to check in.
Excellent
10.0
Pros: Beautiful hotel with clearly the premier location on the Canadian side of the Falls. Short walk across the street to the riverfront and it's situated right on the street where all the nightlife is. Large crowds of well-behaved people on the streets made it seem very safe to walk the town at night. Restaurant on top highly recommended. Reasonable prices and eye-popping view of the Falls.
Cons: I'm still trying to come up with something.
Excellent
10.0
Pros: Hotel staff was friendly, great view of the falls and the windows restaurant was the best!
Cons: Heated pool was freezing
Excellent
8.2
Pros: Loved the location . Kids loved the hotel sand all it had to offer.
Cons: Rooms smelled a little. Other than that it was a great stay.
Excellent
10.0
Pros: The fallsview room was great, it was really clean and the view was amazing.
Excellent
10.0
Pros: My room had a awesome view of the falls. Front desk was great. Hotel Valet was quick and worth it.
Cons: The shower was small even though it had a jacuzzi tub init.. And watch for extra fees in the bill at checkout.
Excellent
10.0
Pros: Very good location
Cons: Starbucks in hotel prices are expensive and drinks are not good. I ordered strawberry banana almost $10 (including tax) and taste so bad.
Located in Fallsview, this hotel is within a 10-minute walk of Fallsview Casino and Skylon Tower. Scotiabank Convention Centre and Journey Behind The Falls are also within 15 minutes.
Overall 7.6 Good
Based on 2,143 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Pros: I enjoyed this stay immensely; it was a last minute choice and we arrived just 15 minutes after making the online booking, but they were all ready for us and the check in went very smoothly. The desk clerk explained everything very well and the room was very spacious and well presented. It was only when we opened the curtains that we noticed the view of the falls which was stunning. The shower was amazing, powerful and felt like a massage for my shoulder. The bed was so comfortable I was off to sleep immediately, which after a 10 hour drive was very welcome. The location is great right on the main drag of Niagara Falls, everything is conveniently close by.
Cons: There was nothing I didn’t like, great place, fully recommended
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
8.0
Excellent
8.8
Excellent
9.1
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Good
7.7
Pros: Good location near the falls. It was easy to walk anywhere, or take the Wego bus. We had a great front desk clerk who warmly welcomed us and took good care of us.
Cons: The casino across the street has a massive parking garage attached, so the "falls view" from the hotel is mostly a parking garage view, with a sliver of falls visible above it. Elevator call buttons were out. This seems minor, but you should have seen guests stabbing at buttons. Does it work? I dunno, better hit both up and down to see if anything works. Stabbing buttons, no response, stabbing buttons in frustration. So minor, such an easy fix, but such an annoyance. The hotel is surrounded by absolutely awful food options. Expensive and abysmal quality. There are good food options in Niagara Falls: use Yelp to find them and go to them. It will be worth the walk/bus to get away from the horrific food choices near the hotel. And the room had a weird smell. I think someone before us spilled something on the carpet. We stayed only two nights, so we just powered through. Housekeeping should have caught this, though.
Excellent
9.1
Excellent
9.7
Excellent
10.0
Good
7.3
Excellent
8.0
Excellent
8.0
Good
7.7
Good
6.2
Excellent
10.0
Excellent
8.0
Excellent
9.7
Good
7.7
Excellent
8.0
Excellent
10.0
Excellent
10.0
Okay
5.6
Excellent
10.0
Excellent
10.0
Excellent
8.3
Excellent
8.0
Excellent
8.0
Excellent
8.2
Okay
4.0
Cons: beds roll to the center. parking fees were a surprise. my wife was bitten by bugs the first night. pay for parking and park only to have a parking attendant tell you you cant park there and put you in another part of the lot.
Excellent
10.0
Cons: We paid the extra money for valet service, but we were surprised to find an additional $35 fee for taxes on our bill (beyond the $25 for the valet) when we checked out.
Excellent
8.5
Pros: Very Very VERY comfy beds and right in the middle of the upper falls activities. If you want to do something away from Clifton Hills it is a great place. Restaurants in the building, arcade in the basement and a walkway to the Casino across the street
Cons: $18 to $25 for parking was not mentioned in the pricing and of for that additional cost we could have stayed at the Sheraton down the road with a view of the falls. Not a bargain at all.
Excellent
10.0
Pros: Parking attendant was very helpful on arrival. Front desk employees were helpful and courteous. Location to attractions. Room condition. Comfy bed. I'll stay again when I am in the area.
Cons: Breakfast at the IHOP was expensive, not sure if it's associated with Sheraton or just happens to be next door.
Excellent
9.3
Pros: The location of the hotel to the American and Horseshoe Falls was great. There are plenty of great dining choices within a 5 minute walk. The beds were very comfortable and or room was huge. The staff was friendly and helpful. We will stay there again!
Good
6.2
Pros: Room was okay.
Cons: I couldn't find the value for money here. The overall layout of the rooms was confusing. Several different elevators that were poorly signed to get to a specific area in the hotel. It was very apparent as other guests were just as confused. When I went back to clarify which elevator I needed the front desk person was clearly agitated by my confusion.
Excellent
10.0
Pros: Value Location Comfort Cleanliness
Cons: Elevators - insufficient number Crowded
Excellent
9.7
Pros: Beds were very comfortable
Cons: No fridge in the room
Good
6.2
Pros: Good location and staff
Cons: No breakfast Wifi doesn't work in the room
Excellent
10.0
Pros: Bed was very comfortable with great pillow selection. Employees were all friendly
Cons: Need a makeup mirror
Good
7.4
Pros: The staff at front desk are very friendly
Cons: Noise complaints for closing the door a few times. And fire alarm went off a few times around 4am disturbing sleep. There's no fridge.
Good
7.1
Pros: Clean and good staff
Cons: There were lots of noise from pipelines inside building and air vents
Excellent
8.5
Pros: Proximity to everything including the trolly bus stops right outside the door.
Cons: No in room refrigerator
Excellent
9.4
Pros: Looks great inside and out. Location is perfect. Price is good for the value . Staff is polite and we'll put together. Definitely would recommend it to anyone
Cons: Pool shouldn't close that early . The hot tub also. They close at 11pm. The elevator a need to be repaired and reprogrammed so they move more efficiently .
Excellent
9.0
Pros: The bed was super comfortable and the view was fantastic!!! The room was just a smidge small for the price but the heart shaped jacuzzi made up for it
Cons: For the amount of money I paid for each night I had no fridge and they only left one bar of soap with a room that had a standing shower, a sink and a jacuzzi. Plus I would think they would leave some bath bubbles or salts for the jacuzzi
Excellent
9.4
Pros: Great staff, proximity to everything, comfort of beds
Cons: IHOP, cleanliness of bathroom
Located in Fallsview, this eco-friendly hotel is within a 10-minute walk of Fallsview Casino and Skylon Tower. Clifton Hill and Horseshoe Falls are also within 1 mi (2 km).
Overall 7.5 Good
Based on 14,258 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Good
7.7
Excellent
9.7
Excellent
10.0
Good
6.0
Excellent
9.4
Good
7.7
Excellent
8.0
Okay
4.0
Excellent
10.0
Excellent
10.0
Good
7.1
Pros: The room was extremely clean and comfortable. I was literally in awe from the sparkling bathroom floors! ( not one mark, hair, or streak) bedding and pillows were calling for us! My girls even commented and trust me they are Teens and super hard to impress let alone give a compliment. The maintenance call was handled quickly and effectively. The gentleman apologized for the interruption and easily fixed the shower drain backup.
Cons: Most unprofessional staff We have encountered at a Hilton. We stay at them often and love the superior rooms and service. But after a long evening with our girls walking and enjoying the falls attractions Amd sites. Dropping almost $ 700 ln the room to start off to have to be charged for WIFI for the one person extra and to be told that we cannot enjoy the complimentary breakfast or attraction packages (even though we are paying the exact same price as the ones who qualify) and then to be insulted by offering us $3.00 off an iMax show (wow no thanks) super disappointed in the lack of effort and quite frankly rude and curt tone. Calling me dear while my title is Dr. That is petty and really didn't bother me too much just mentioned as a sidebar. Also I am a HIlton Honors member but I husband booked online and forgot to include the member #. Which they told us we cannot earn the points for this stay.... Why???? Idk
Okay
5.4
Pros: Location and that it was attached to galleria and casino
Cons: We called prior to make sure we booked a whirlpool room. Lady who answered said it would not be a problem as most rooms are whirlpool rooms. When we arrived to check in, the man started "Oh no, you paid close to half off so you don't get a whirlpool room. Only guests paying full price has this option." We decided not to fuss and just to use the hot tub in the spa for relaxation but it looked as though someone had really bad diarrhea in the hot tub. So needless to say, we had no hot tub relaxation. If you want good service and to feel like you matter, be sure to pay the outrageous full price or stay elsewhere!
Excellent
8.2
Good
7.4
Excellent
9.1
Good
6.2
Excellent
10.0
Excellent
8.8
Excellent
8.0
Excellent
10.0
Good
7.7
Good
6.0
Excellent
8.0
Excellent
10.0
Good
6.8
Excellent
8.0
Excellent
10.0
Okay
5.7
Excellent
10.0
Mediocre
3.7
Excellent
8.2
Excellent
10.0
Good
7.4
Excellent
9.7
Mediocre
2.0
Excellent
10.0
Excellent
9.7
Excellent
8.0
Excellent
8.5
Okay
4.5
Pros: The staff was nice and accommodating.
Cons: I am single man traveling with two kids. I booked a room with city view. I selected this hotel rather than others was because the pool. Upon arrival I was informed that the pool was closed then I was given a room that seemed worse than a cheep motel. I went back and requested another room. In which they were nice to give another room. So what exactly made this a bad experience was mostly with the stringent rules and false marketing by kayak 1:- there was nothing on kayak site that the pool was closed 2:- there was nothing about extra fees that the hotel will add to the reservation fee this amounted to an additional $100 a day (parking was $35 a day) 3:- when I called kayak to see what changes can be done they offered me a 10% refund which it came to $50. (Nice right!!) however if I wanted to move to a different hotel I was going to be charged $75 what a joke 4-: lots of construction noice My stay was bad because of false marketing by kayak and what seemed they are out to get you if you do not ask and investigate every little thing Kayak did start processing the $50 refund , thank you for that but teuly that dose not replace the bad experience I had.
Okay
4.2
Pros: The location was excellent giving easy access to the Casino and the Falls. Plenty of good restaurants near by, easy access to our wine tour that we scheduled.
Cons: Our first room was extremely small, had stains on the towels, one stain on the bed, fruit flies, and gum on the recycle bin. I went down to speak to one of the front desk agents to complain with pictures of the evidence. The agent gave me another room key to an " upgraded room". When my finance and I arrived at the next room on the 7th floor, I quickly realised that it was a handicap room. My fiance was not impressed, nor was I. We both took a quick look around and found the floors in the bathroom very greasy and found a few hairs in the bathtub. Also, I noticed the duvet cover was two sheets rather than a sealed duvet cover; I am not sure if this is customary at the Hilton.. I would not stay at this location again due to the reasons mentioned above, not to mention it was approaching $600 for 2 nights..
Good
7.1
Pros: Room was clean, quiet all night, view for city view was lovely. For having so many floors the elevators were always quite quick. Front desk service was great: we had a misunderstanding upon check in that was a little frustrating but once the staff realized their small error they were extremely apologetic and always polite. Location was great.
Cons: Room was dark only one bedside lamp. No overhead lights and no light in shower, and shower head leaked leaving it with bad water pressure. We tried to relax after a busy day and watch tv for an hour, our tv had 2 channels. The rest said no information on the menu and we were not interested in the two channels we could use. The parking situation was horrible. We used self park outside and the attendant was not there when we reached the rooftop parking. We struggled with a suitcase to find how to check in and enter the hotel. The pool looked lovely but we tried to swim at 8:30 on Friday night and a male employee was rather rude telling us the pool was closed. The sign posted for hours said pool open until 11pm.
Good
6.5
Excellent
10.0
Excellent
9.7
Excellent
9.4
Okay
4.2
Excellent
10.0
Excellent
10.0
Located in Fallsview, this hotel is within a 15-minute walk of Fallsview Casino and Skylon Tower. Horseshoe Falls and Cave of the Winds are also within 3 mi (5 km).
Overall 7.5 Good
Based on 3,624 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
9.7
Excellent
9.1
Excellent
10.0
Good
7.1
Excellent
8.0
Okay
5.7
Pros: Beds were good. Breakfast could be better And fully functional till 9. With jet lag cant wake up early and most of the options were finished before 8:30
Cons: I wish the pictures were actual pictures
Good
7.7
Pros: Staff very helpful/courteous
Okay
5.1
Pros: Queens bed too small
Excellent
10.0
Pros: Everything
Cons: Nothing
Good
6.8
Cons: I did not like the fact that we had to walk outside to get to our room. The front desk is located in a diffent building that was not accessible without walking outside.
Okay
5.4
Pros: Was close to the falls.
Cons: Place was very run down and in needing of repairs. Pool was broken. Staff who checked us in wasn't friendly and seemed annoyed with his job.
Good
6.2
Cons: Crowded breakfast. Hot hallways. Bad room location.
Okay
4.2
Pros: It was close to the falls
Cons: Breakfast is gross and there was a prostitute on meth making racial jokes about the poor housekeeping staff to their faces. No staff to be seen but when we checked in the chick at the desk tried to hose us for parking fees before I HAD TO ASK HER HOW MUCH IT WAS. That's a tacky trick and 12 bucks for parking is a damn joke. Would stay again for only less than $40 otherwise move on
Excellent
8.0
Pros: The staff was very friendly and helpful. The front desk gave us a room apparently with a toilet that was a little rocky and by the time we got up to our room the maid had already had staff fixing it. The room was small but very clean. It was also within walking distance of the falls and most of the other sites in Niagara Falls. Very reasonably priced.
Cons: The hotel stay comes with free breakfast which is very nice. It's served from 6-9am, but if you don't get there by 7:30 or so, the room breakfast is served in is too full and there is a line out the door. Other than that, nothing to complain about.
Good
7.1
Pros: Close to the falls; easy walk. Free breakfast Excellent service and friendly staff Comfortable rooms
Cons: The water did not work in the morning during our stay and it seemed to be out for the whole building. This was obviously a fluke, and they reimbursed our parking charge for the inconvenience, but it did adversely affect our stay.
Excellent
8.0
Pros: Great location. Nice room for the price.
Cons: Breakfast room is cramped and limited food choices. Air conditioner unit a bit noisy.
Good
6.0
Pros: I liked that it was close to everything, to include the falls.
Cons: There was refrig or microwave in the room, a bit of a downer.
Excellent
10.0
Pros: Location, room, free breakfast - very crowded but it was free. We had to sit with another couple but learned about Canada - with out the crowds we would have sat by ourselves and not had that wonderful conversation!
Cons: Nothing
Located in Fallsview, this hotel is within a 15-minute walk of Fallsview Casino and Skylon Tower. Journey Behind The Falls and Clifton Hill are also within 1 mi (2 km).
Overall 7.4 Good
Based on 6,785 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Pros: Whenever I stay at hotels I look at reviews and I jump back and forth between hotels and most times can't make up my mind. My money was well spent with Embassy suites! We upgraded our room and the view was amazing! The room was very clean and big! The staff was always very friendly and ready to help with anything needed!
Cons: When checking in they offer two options for parking. We went with the cheaper option, when checking out instead of having you car brought to the front of the hotel. A shuttle take you to a nearby parking lot where your car is. I found out this was better and faster since the shuttle comes back every few mins and the people who had paid more money for valet were having to wait like 30 minutes and more for their cars because everyone was checking out at the same time! So go with the cheaper option!
Excellent
9.4
Okay
5.1
Excellent
8.0
Okay
5.4
Excellent
9.4
Excellent
10.0
Excellent
10.0
Excellent
10.0
Good
6.8
Excellent
9.7
Excellent
10.0
Good
7.7
Excellent
8.5
Okay
5.4
Pros: The rooms are good, very large and comfortable
Cons: They charge for valet parking, but it’s not valet. They don’t bring your car, instead they have you take a shuttle off site and pick up the car your self. Which is the same as their cheaper parking option. The restaurant staff are rude and lack basic common sense. During breakfast our party went and waited in line for a table. I was stuck waiting for another elevator, by the time I made it down my group was seated. The hostess wouldn’t let me join my group and forced me to wait in the long like even after telling her that we already have a table and I’m just joining them. Then later one of our party went to the washroom and (it’s outside the restaurant door) and they wouldn’t let him back in without a fight and tried to make him wait again. They’re power hungry and lack any common sense when it comes to how a restaurant works.
Excellent
8.5
Okay
5.7
Excellent
9.7
Excellent
8.0
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
8.0
Pros: View and comfort of room were great
Cons: Way way too crowded and loud in the restaurant (breakfast and dinner). Breakfast was minimal and the process was a cattle call, eggs tasted fake and it was so loud that we left the restaurant as soon as possible.
Excellent
10.0
Pros: Very well run hotel with beautiful rooms, incredible views, and easy access to town.
Cons: Big crowds by parking valet, but this is to be expected during summer visits.
Excellent
10.0
Cons: Offsite parking cost was a bit steep at $70CAD
Excellent
9.7
Pros: They hotel is great for families with children. The suites gave our daughter her own quiet space away from her snoring father :) The pool was great. We are always up early with our little girl, so never had a wait for breakfast. The staff was very helpful. We did pay extra to park our car at the hotel (self park is really a shuttle to a secure lot).
Cons: The elevator waits were a bit crazy at times. We would ride them up just so that there was room to get on.
Good
7.1
Pros: Location. Price
Cons: Breakfast chaotic. Parking expensive. Entry blocked by valet parking. Water pressure uneven
Okay
4.5
Pros: Our car got dented because we had to valet park it and it was too windy and a door of another car hit our car.
Cons: Our car got dented because we had to valet park it and it was too windy and a door of another car hit our car. Also, I did not like staying on the 39th floor.
Excellent
9.1
Pros: The hotel is in an excellent location and has amazing views of the falls from the guest rooms.
Excellent
9.7
Pros: Spacious accommodation and the view was exceptional
Cons: Breakfast during covid was very limited
Good
6.2
Pros: Great Location with the possiblity of beautiful views. Good food
Cons: The hotel was huge. It should have more elvators for 42 floors. We often to the stairs to the 19th floor. The line to get into breakfast into breakfast was like going to diney world. Not relaxing.
Okay
5.4
Pros: The keg - good food and service
Cons: Under renovations, noise at night from band playing elsewhere unable to sleep at a decent time had marathon to run in morning. Room more like a 3 star hotel.
Good
6.2
Cons: Place was under renovation when we were there, I find it hard paying top dollar going into a restaurant like The Keg with unfinished walls and drywall showing and the lights for the elevator hanging out of the wall.
Excellent
8.2
Pros: Facilities were great. Employees were friendly and helpful. Breakfast was very good with a lot of variety.
Cons: Evening reception was not very well done. Weak drinks and very little in the way of food. Potato chips, pretzels, and pickles are not exceptional.
Mediocre
2.0
Pros: Reservation canceled in April. Should not have been charged. Last time ever using this service
Cons: Canceled. Charge came through anyway. Extremely irritating
Good
6.0
Pros: Spacious room Nice breakfast
Cons: Didn't like that there is no tunnel or bridge to get directly to casino Pool way too cold (especially for small kids) Valet area too crowded for drop off or pick up Only able to use 1 door for entering or exiting premises Starbucks way too expensive at the location
Good
6.0
Cons: things were changed without notification,like the managers reception was over by5.15p.m which was normally till 6.30. the morning manager was a rude person
Excellent
10.0
Pros: Well kept Great Staff Breakfast included Happy Hour included Spectacular views Would definitely stay there again. Well staffed and everyone was above and beyond helpful.
Cons: High Volume hotel Parking garage additional fees + valet Long elevator lines Long breakfast lines Long Happy Hour lines Since it is high volume and probably booked most of the time the lines can be long. The hotel tries to prepare you for this by posting what times are the best to avoid the longest lines. Only hidden fees were the parking issues.
Excellent
8.8
Pros: Excellent location close to the falls Very friendly staff Very clean modern hotel Good included breakfast
Cons: Long waits for elevators, especially at breakfast and evening Cost of valet parking - should have self park option. It also should be advertised better. Poor selection of reception snacks compared with other Embassy Suites - shouldn't advertise.
Good
6.5
Pros: Centrally located, clean, modern
Cons: We have a premium room with fantastic view of the falls. Room is big but the floor plan is lousy so the usage is somewhat awkward. The worst thing is that we have a huge bathroom but partitioned into several sections and the shower ended up to be like a small cubby hole.
Excellent
10.0
Pros: The suite was a excellent choice for us as it gave our party of four room to spread out. The room was clean. The breakfast was good, but go down before 9 AM to avoid the crowd. The location is great as the entrance to the Falls' Visitor Center is right below the hotel. We are planning a trip back in the Fall and plan to stay here again. It is a little pricey, but I feel you are paying for the view plus location which is worth it.
Excellent
8.6
Pros: The view was amazing and the location was very good. The breakfast was plentiful and fairly tasty. The staff at breakfast was very nice and helpful. The room was quite large and the beds very nice.
Cons: The only complaint that I would have is that it takes forever on the elevator to get up or down. We were on the 27th floor and waited a long time for elevators.
Excellent
8.0
Cons: Plumbing was not good. Hot tub dripped constantly. Shower head could not be adjusted no matter what we did. Toilet flush handle felt very flimsy and seemed like it would break at any time.
Excellent
8.0
Pros: Not bad just not great breakfast was diner quality not what I expected
Excellent
10.0
Pros: The staff went above and beyond they where also courtesy.
Cons: Nothing I would love to go back next year.
Excellent
10.0
Pros: Everything easngreat, the room, the view and the staff
Good
7.4
Pros: The hotel was chaotic but the rooms were very large and clean and incredible value
Excellent
8.0
Pros: Nice views and spacious rooms. Good breakfast buffet
Cons: Parking too high to take a shuttle to get too
Excellent
8.5
Pros: The reason we picked Niagara Falls for a vacation was to see and experience the views. Our "both falls view" was the best imaginable. The view from the on site Steak House The Keg Restaurant were amazing too. They use the same area for the Open Breakfast meal. The hotel is in a great location and easy to get to everything you want when visiting the area.
Cons: They are in the middle of a Update to the hotel and rooms. The lobby is done and very impressive. Our room was clean but not updated, beds not that comfortable. My understanding is 3 floors have been updated and one by one they will all get done.
Located in Fallsview, this romantic hotel is within a 10-minute walk of Fallsview Casino and Scotiabank Convention Centre. Skylon Tower and Clifton Hill are also within 1 mile (2 km).
Overall 7.4 Good
Based on 3,057 reviews
All
- All
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9.7
Excellent
10.0
Excellent
9.1
Excellent
8.2
Excellent
8.2
Pros: view+location are great
Cons: 2 clowns at reception- 1 was checking in somebody else other was engrossed in his computer screen-we stood in front of him for 10 minutes without him saying a word while he stared at his screen and occasionally spoke with the other reception fool finally the other guy got checked in, and the clown who checked him in then checked us in parking is $45-they take your car somewhere else (valet BS) IHOP restaurant upstairs has great view-$20 for a burger $25 for french toast etc- absurd prices only top 5 floors out of 30 have rooms-rest is just an empty tower
Excellent
8.0
Okay
5.4
Cons: Hotel a bit dstedv
Excellent
10.0
Pros: I loved the view. The view the hotel provides of Niagra is absolutely beautiful. The service and the cafe was great and housekeeping was also wonderful.
Cons: The only thing I didn't like is the room could use some new funiture. I loved the decor of the room but there was some things that needed too be replaced.
Excellent
9.7
Pros: The free valet that came with the affordable parking was great - he doubled as a concierge letting me know about the fireworks that I was able to watch from the window of my room on the 30th floor. (I have never been above the fireworks before. It was beautiful. I had a free upgrade to a falls view which was a delight. The room was clean and comfortable - the shower was great which is always a relief. A huge bank of windows overlooked the US falls and part of the CDN falls for gorgeous sunrise misty mornings. The location was within walking distance of, well, everything.
Cons: I wish the restaurant had been open on Monday night.
Excellent
10.0
Pros: the staff upgraded our room when we arrived with a stunning view of both falls our room was clean ad the bed was comfy. staff were polite friendly and always there to help
Cons: everything was amazing nothing to not like thanks tower staff for the amazing experience
Excellent
9.7
Pros: The view from 2802 was amazing. The bed was the most comfortable we have slept in. The sound of the falls just lulls you right to sleep. The staff was very friendly and helpful. The rooms are small, but the view was HUGE. This the perfect spot for a romantic get away, young or old. Some of our best photos of the falls were taken right from our room. Well worth the price. We will highly recommend this to our friends.
Cons: No coffee pot in the room. But there is a Starbucks very close.
Good
7.7
Pros: Friendly, organized and responsive staff. Great location.
Cons: Dated facilities, thin walls
Excellent
9.7
Pros: The Hotel is really central and it's a great place to stay. The staff is really friendly. We booked a city view room and got one with a little bit of a falls view. That made us really happy. The room is pretty nice.
Cons: Everything seems kind of old. The elevators make creepy noises sometimes. This place has no activities or a pool. A indoor pool would make it perfect.
Located in Fallsview, this hotel is within a 10-minute walk of Fallsview Casino and Skylon Tower. Journey Behind The Falls and Horseshoe Falls are also within 1 mi (2 km).
Overall 7.3 Good
Based on 4,674 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Excellent
10.0
Excellent
10.0
Pros: Great location. We walked to the falls. Everything was wonderful. Staff was friendly and VERY helpful. We had a flat tire and the staff helped me look up a place locally to get it taken care of.
Cons: limited parking. was a little surprised by the $14 parking fee.
Excellent
10.0
Pros: Good location Clean Coffee Shop and Bar in Lobby Good value
Excellent
9.1
Pros: Had a great stay at this hotel. They upgraded my room to a suite which had a lot of extra space. The room was clean and the beds were very comfortable. The staff were also quite friendly.
Cons: The Tourism Improvement Fee was listed on my bill and taxed 3 times. This is supposed to be an optional fee, but when I asked them to remove it they stated that it was mandatory at their hotel. I was not impressed that i was forced to pay this tourism fee on top of my room rate plus tax, on top of my parking plus tax and on top of the facility fee plus tax.
Excellent
9.3
Pros: Location to things to do and bus stops.
Cons: Smaller parking lots.
Okay
5.7
Pros: The size of the room was nice.
Cons: In the ad they did not disclose that there was a $14/day parking fee and ~$5/day facility fee which added another $20/day to the cost of the hotel. People should know about these fees. Also, if everyone has to pay a facility fee, why don't they just add it into the room rate. I guess because it makes their rates look higher (which they are).
Good
7.7
Pros: Rooms were nice.
Cons: Didn't like paying an extra $17.50 + taxes per night for parking.
Okay
5.1
Pros: Overall it was okay
Cons: Not very responsive to normal services
Excellent
10.0
Pros: ENOUGH PARKING AND LOCATION
Good
6.5
Pros: Close proximity to falls/restaurants/shops and friendly staff.
Cons: Lamps had a good amount of rust on them. Appliances appeared old
Okay
5.4
Pros: Walkable to falls.
Cons: It would've been great that your website didn't mislead me about where i was staying. It's false advertising to show pictures of the Wyndham Garden, but then be put in the 2star 5 storey low rise building next door to the actual hotel. If you're going to have guests pay $560.00 for that so called Tower B hotel and tell them their room has a balcony, you need to have it as a separate location in your search. Very disappointing.
Good
7.4
Pros: Friendly staff
Cons: Room was not cleaned and coffee not refilled
Okay
5.7
Cons: The room was not as expected. I thought I had reserved a room with a hot tub larger with a king bed. Most disappointing as my husband and I were riding into Niagara Falls on the motorcycle and we're really looking forward to the evening.
Excellent
10.0
Pros: Have stayed here many times. Always clean and a good value. Has a small coffee shop for morning bites which doubles as a bar in the afternoon & evening. There is also a pool and hot tub and there is also an excursion desk In the lobby. Really nice beds and linens very comfortable and ample pillows. I left the best for last The Staff is Excelent and Friendly.
Mediocre
3.4
Cons: Charged $20 per day parking. No mini fridge or microwave. No chair in room. Key didn’t work in door 90% of the time.
Located in the heart of Niagara Falls, this hotel is within a 5-minute walk of Niagara River Gorge, Fallsview Indoor Waterpark and Clifton Hill. Casino Niagara and Ripley's Believe it or Not are also within 10 minutes. Niagara Falls Station is 24 minutes by foot.
Overall 7.3 Good
Based on 1,564 reviews
All
- All
- Families with older children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.5
Okay
5.7
Good
6.2
Excellent
8.0
Excellent
8.2
Excellent
9.4
Pros: I booked room in Nov. 2014. The hotel was close to many attractions in Niagara Falls, and at a reasonable walking distance from the Falls. It is clean, modern, offers a decent breakfast and the room we had was very good. The beds were quite comfortable. Its indoor facilities include a pool, Jaccuzzi and sauna. One of its main advantage is the free parking, which in NF is a big deal! Overall, definitely a recommendable hotel. On week-ends, expect families with kids that will monopolize the pool and Jacuzzi at certain times.
Cons: Can't think of anything!
Excellent
8.2
Pros: Overall, the room seemed mostly clean, but very dated. The bed was huge and very clean. Amenities were minimal, but the staff was friendly and very helpful to this first time traveler to Niagara Falls. There was a convention of cheerleaders the weekend I was there and they kindly put me in a honeymoon suite away frim the noise. The location can't be beat. It's right across the street from the Clifton Hill entertainment district and about a 10 minute walk to the Falls. Lots of places to eat, even if you are like me with lots of dietary restrictions. The in house free breakfast is standard hotel issue, but nice to have on busy days.
Cons: Some of the towels were slightly dirty and there was mold on the shower curtain. The swimming pool and the whirlpool are inside the front entrance (same place as the breakfast and check-in), so it's very hot and humid in that space. It also smells of chlorine everywhere in the hotel. For this reason, I think, the air conditioner was on the whole time (even though I had turned the room unit to heat, because it was snowing outside)! The room never smelled of chlorine though. The TV reception was also spotty at best, but ultimately not an issue, as I was out most of the time. The elevators are a little slow, but very cool, one being glass and facing the inside of the lobby.
Excellent
8.5
Pros: The staff was awesome, the location was the best in town and free parking
Cons: Pool opens at 10 am, too late, and closes at 10 pm way too early
Excellent
8.5
Pros: Overall very good, location, Very good breakfast & clean.
Cons: The TV was not working. It had been unplugged. I had to move the large dresser to find out that it was unplugged & then plug it back in.
Located in the heart of Niagara Falls, this hotel is within a 5-minute walk of Fallsview Indoor Waterpark and Casino Niagara. Clifton Hill and Oakes Garden Theatre are also within 15 minutes. Niagara Falls Station is 23 minutes by foot.
Overall 6.8 Good
Based on 1,102 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Okay
4.8
Pros: The location
Cons: Everything was extra money. We got there and we had a prebooked room but my dauggter brought a friend so now instead a 5 ppl we were 5 And a baby so they made us upgrade. That was an extra $80 per niģht even though the room was $ 75 per night. The 2 cars were $44 a night. The whole adventure ended up costing us $450 for two nights. The room's thermostat was not the greatest so we froze. We usually stay at the Victoria inn and we will deffinetly stick with it in the future. Parking is included and they are always happy to give you a crib instead of making you upgrade your room.
Excellent
9.7
Excellent
8.0
Good
7.4
Excellent
8.5
Good
7.1
Okay
4.2
Excellent
8.8
Excellent
10.0
Excellent
8.2
Pros: location was good and value for money is really good
Cons: it was a little loud at times,lots of young children running around
Excellent
8.0
Pros: Courtyards, family movie night
Cons: Pools too far, inconvienent. Same with workout rooms.
Okay
5.1
Pros: Nothing blew my mind about the place.
Cons: Pool was VERY far from skyline inn. Spilled coffee grains on the carpet and it was never cleaned up when room service passed, during our three night stay. Also cups where CLEARLY wiped clean instead of being replaced by clean ones.
Excellent
9.7
Pros: Loved the renovated hotel, it improved a lot since I last came here many years ago. Great family hotel even we came as a couple. Be prepared to wake up to screaming children running around the courtyard in the morning before they go to the Waterpark we didn't mind it, it was kind of funny! Didn't bother us at all but if you're looking for a quiet sleep in hotel don't go here. If you have a family definitely go here. Nice courtyards to host your birthday outside of your room or to chill in
Cons: The bathroom soap dispensers all seemed a little empty. They didn't have little bottles just wall units so it was a little irritating to have an almost empty thing.
This family-friendly Niagara Falls hotel is located in the entertainment district, steps away from Oakes Garden Theatre, Casino Niagara and Fallsview Indoor Waterpark. Queen Victoria Park and Fallsview Casino are also within 1 mi (2 km). Niagara Falls Station is 28 minutes by foot.
Overall 6.8 Good
Based on 1,886 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Okay
5.1
Pros: The room was a close walk to the falls our room could see the falls and fireworks It was close to anything you might need They gave us Bus Passes to visit other great sites the dinner in the restaurant was Excellent. The Gnochi dish was off the charts good. it is connected to anything you need, food, Gambling, water parks, parking etc.
Cons: The room was very small There wasn't enough room between the wall and bed to stand and get in bed, you had to enter from the bottom. Mold in the Bathroom and Bathroom was outdated. It was functionally difficult to use. The drain in the sink was busted and the shelf covered 1/2 the sink so brushing your teeth was difficult. . A room with 2 queens should accommodate the people and luggage associated, and it was very tight -The staff try to upsell everything. If your hotel includes breakfast for 2, the try to upsell you on the delux package. It's not service for service sake or to be a great hotel, but just another way to extract more money from you. -Dinner and breakfast was expensive and includes a "tourist tax" -We stayed in 6 hotels as we toured through Canada and although the view of the falls as great, it was our least favorite hotel of our trip.
Excellent
9.7
Pros: Loved the friendly and knowledgeable staff, loved the view, loved the elegance of the hotel. Loved the location and the easy access to so many attractions.
Cons: The bathroom door did not fit exactly right so it had to be "pushed" shut, and it also did not have a lock on it. The toilet paper holder was right beside you, into your shoulder. There was also a small round mirror hanging on the side wall of the bathroom that was not in a good position to use it. I think that hotels.com and the Crown Plaza need to be in better sync with what is charged originally and what will be charged at the hotel. Small issue there but was resolved quickly. Just to be sure the guests have NO surprises on the final bill.
Excellent
10.0
Excellent
8.0
Excellent
10.0
Good
6.0
Excellent
10.0
Good
7.4
Pros: Helpful staff, great location and view.
Cons: I am reluctant to ever again stay at an IHG property. I really took offense at what I felt were dishonest pricing tactics. When you are on the website and select a room, you are quoted a price. In my case, it was around $90. But as you progress through the booking process, you soon discover there is in fact no room available for any such rate as the $90. To that is added taxes, which I concede is out of the hotel's hands, but also a very bogus "resort fee." Here is the hotel's description: Service charge includes Resort Fee and Local Fee & Taxes. Resort Fee includes Wi Fi access with endless devices, unlimited long distance calls from your room to anywhere in USA and Canada, unlimited local calls, 2 bottles of water per day, printing of boarding passes, 2 Wego tickets (this state-of-the-art bus system connects accommodations and tourism attractions throughout the city at Niagara Falls and Niagara Parks-24 hours retail value $14), a e-Family portrait at Hershey Chocolate World, and sampling for 2 at Niagara Brewing Company. For my three-day stay I was charged $54 in "resort fees." This was outrageous because I neither used nor wanted any of the services except wi-fi, which I was told was free anyway, and one bottle of water. Yes -- a $54 bottle of water. Advertising on the webpage a $90 room when none exists is offensive and should be illegal. Crowne Plaza charged me about $106 a night for my $90 room. Thanks to Crowne Plaza I am a wiser traveler now, and will decline to patronize hotels that are not honest about their room rates.
Good
7.7
Excellent
8.0
Pros: Nice clean place
Cons: Didnt have microwave and fridge, which I really needed. And it is a far walk to the big falls, still a nice view tho.
Okay
5.1
Pros: Nice old hotel Great restaurant.
Cons: Room smelled like smoke, very high price for a low quality room looking into a gravel roof. Yes I could see the falls behind the exhaust fan. Overpriced felt ripped off.
Excellent
8.0
Pros: Closeness to falls, and the View was awesome. Building is older, has a wealth of history but this could be a bad/good thing depending on opinion.
Excellent
8.0
Pros: They were very accommodating and helpful. The rooms had a nice view of the falls. The restaurant is very good on the 10th floor.
Cons: Make sure you understand what all is included with your bill. Make sure that there is no hidden fees. No mini fridge Parking is $25 American a night.
Excellent
8.0
Pros: Staff was very nice.
Cons: King size room was way too small.
Mediocre
2.2
Pros: Location
Cons: Over priced. I payed more then most other guests. The rate I got was terrible. There was a hidden 30 dollar parking fee. The rooms were small and dirty. The tv's were small.
Good
6.0
Pros: Location. Connection to other facilities like the casino and Hard Rock Cafe.
Cons: The room was very tiny. Barely fit 2 people. There was no room for luggage. The sink backed up and the phone didn't work to call the front desk.
Excellent
8.5
Pros: Location was amazing. Close to everything. Clean. Nice room. Great view.
Cons: The breakfasts was not very good.
Okay
4.8
Cons: Shower was gross, it had someone else's long black hairs all over it. Toilet hardly flushed.
Mediocre
2.5
Pros: Nothing
Cons: No mechanical staff to solve the problem and in the morning the just say sorry and detected 134$ only. We did not sleep the hale night. The A/C was not working
Excellent
9.4
Pros: Great location!
Cons: Carpet throughout hotel is getting old.
Good
6.8
Pros: The view from restaurant
Cons: Breakfast was very poor quality for the money you pay We paid extra to stay three adults in our room. But coffee for two and toiletries for one. We ordered room with falls view but looked out at the Rainbow bridge. Only standing at the window and looking to the right could we see the falls. The guy at P garage took forever to find proof that we had payed for parking although frontdesk had told us that their camera would read our license plate.
Good
6.0
Pros: Room was upgraded and clean.
Cons: Room was smaller than we expected, for the price we paid.
Excellent
10.0
Pros: I traveled to Crowne Plaza Niagara Falls with my friend. Such a nice hotel, with amazing staff. The front desk was so helpful. If you had a question, they had an answer. Totally would recommend this hotel to anyone visiting Niagara!
Good
7.4
Pros: 20 minute walk to the falls. Great view from the restaurant at the top.
Cons: Name is misleading; our room overlooked the indoor swimming pool. Pricey, even breakfast.
Located in Fallsview, this hotel is within a 15-minute walk of Skylon Tower and Clifton Hill. Horseshoe Falls and Niagara Falls State Park are also within 2 mi (3 km).
Overall 6.8 Good
Based on 3,252 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Excellent
10.0
Good
6.0
Good
6.0
Good
6.0
Excellent
8.0
Good
7.4
Pros: Once we got to the right room, it was awesome. We had been biking through the wineries all day on a hot-hot day so were super glad to have the jacuzzi. Not going to lie, I jumped straight in when we got there, and then had another in the morning before we had to go for breakfast it was so glorious to have a jet tub six feet from the foot of our bed! The bed was very comfortable, and the room was spacious and there had been recent updates and improvements. The AC did its job very well. The TV's a little weird to figure out, but once you do you'll be fine.
Cons: Overall it was a decent stay, for the money. There were a few little things (in-room coffeemaker didnt work, towels were scratchy hotel towels) but my two big flags are as follows: Upon our initial check-in, we were assigned the wrong room (one without a jacuzzi!!!). I called front desk and they mercifully had the right room available, but the other couple we were travelling with had the same thing happen... Check your reservation. When we got in, it was too early for dinner so I called to inquire about a snack and a glass of wine (there was nothing in the minibar) from room service. The front desk clerk said she'd have to call me back, and then never did... BYO in-room snacks.
Good
7.1
Excellent
8.8
Excellent
10.0
Excellent
8.5
Excellent
10.0
Okay
5.1
Okay
4.5
Excellent
10.0
Okay
5.4
Pros: The WEGO bus was right in front of the hotel.
Cons: The parki g fee of $16.00 per night is a perfect example of false advertising . A recycling fee was also Not mentioned when I paid for the reservation. The food discount coupons weren't actually discounts because the food was twice as expensive at the IHOP rather than the pancake houses across the street.
Okay
5.1
Pros: Mainly clean. I would look for another hotel first.
Cons: The front desk staff was extremely rude through our entire stay. The hotel was certainly showing its' age. The noise level during the night was very annoying - on all 3 floors. Our complaints went unanswered. We took one look at the pool and turned around.
Good
7.7
Pros: We arrived very early on our day of check in (10:30 am) and thought it was great that the front desk changed our room from 2 queens to a King and allowed us to check in that early!!!! Location for walking to the falls is good.
Excellent
10.0
Pros: Everything about the hotel we enjoyed. The staff is great, and the hotel is nice.
Cons: It could use some fresheners in the rooms an the bathrooms could use some bleach or lysol.
Mediocre
3.1
Pros: The location was decent and the rooms were okay.
Cons: Employees were rude and they had an additional fee for parking
Good
7.1
Pros: We had a King bed with jacuzzi room. The room was large and clean and better than expected. Bed was comfortable. Staff were friendly. Location was great!
Cons: When we checked in, our reservation said King room with hot tub, but they put us in a small king room with only a stand up shower. They switched us to the appropriate room after going back down to reception, but it would have been nice to skip the hassle. The jacuzzi jets weren't very strong. The shower is in need up updating.
Excellent
8.2
Pros: Great location
Good
7.4
Pros: The hotel
Cons: Paying money
Good
7.4
Pros: The room was clean and bed was nice
Cons: Found the room to be damp and humid even with the air conditioning on.... It was uncomfortable at times
Good
7.4
Pros: The staff were friendly and helpful.room was clean
Cons: The tub was to small and had no seats
Okay
4.8
Cons: noisy couple with small child noooooo sleeeep!!!!!!
Good
6.0
Cons: Good for 1 or 2 nights. Convenient next to the bus stop
Excellent
9.1
Pros: I liked the view from our window. It was always clean and organized. Close to theattractions and easy access to everything.
Cons: Don't really have any complaints
Good
7.1
Pros: The staff was accommodating and helpful. The location is near the falls and has a WeGo stop right out front.
Cons: The IHOP is insanely overpriced. Like whatever your hometown IHOP is, double the price. The pool is a bit small to truly enjoy.
Good
7.0
Pros: The Hotel and room facilities are comfortable and quiet near of Niagara falls by walk
Cons: Kind of tricky extra fees and you need to pay 15 cads for the parking (that's ok), but I feel no so friendly but correct the staff, and they change my reservation by Kayak to an Hotel reservation that add some dollars to my bill for that reason I feel like little tricky the Hotel politic or staff.
Excellent
8.0
Pros: Staff was very friendly and helpful, even printed directions for our day trip to Toronto. We were on the 7th floor so we had a good view with a balcony, but no view of the Falls. Within a mile walking distance to almost all major attractions which was great, if you plan on walking. This isn't a fancy hotel, but it was clean and the staff was friendly, if you don't mind walking or paying for parking then you'll be fine. We also got the WeGo buss pass and it drops off right outside the hotel.
Cons: $14 a day plus tax for parking was a little crazy for being a mile away from everything. The arcade room wasn't very big and their was no hot tub. Their was a jetted bath tub in the middle of the room, no curtain or anything, being with a group of friends we couldn't really use it. Tiny coffee pot and no refrigerator but apprantly you could rent one. the elevator is a little sketchy, needs updated, but it didn't stop us from using it.
Good
6.0
Pros: It is in Niagara Falls (Ontario), within long-walking distance of the Falls ... which is important, because parking is extremely scarce and expensive anywhere closer. Staff was friendly.
Cons: $38 (US) of extra, unadvertised charges were added to my bill. The TV in the room was non-functional, the bathroom door would not close ... the entire city of Niagara Falls is a tourist trap, so this hotel fits right in.
Excellent
8.0
Pros: I liked the location and the room itself.
Cons: Pool is way to small. Dirty comforter on bed and no fridge.
Good
7.1
Pros: Location was convenient.
Cons: We stayed during the Niagara International Marathon. You would think hotels that are participating in offering rates for this run would also offer late checkouts. This courtesy would allow guest could come back and shower before they had to check out. We had to be out before noon so no accommodation made there. The rooms were dated but fairly clean. Good enough for a quick nights stay.
Good
6.8
Pros: The hotel was nice. When the staff had problems finding my reservation they fixed it right away. Rooms were clean and orderly.
Cons: IHOP was super expensive, and the wait staff were unprofessional and rude. I did not enjoy paying 26.00 a night for parking, as we could have parked next door for 10.00.
Excellent
8.0
Pros: Hotel was clean and the rates aren't bad. Quick walk to the falls was a big plus. Took maybe 10 minutes.
Cons: The ihop in that hotel. Service was great but the prices are outrageous. We walked into downtown and got cheaper breakfast that was better.
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Popular in Niagara Falls
Accommodations in Niagara Falls
Landmarks in Niagara Falls
- Casino Niagara
- Niagara Falls Tower
- Niagara Falls Ontario Amtrak Station
- Niagara SkyWheel
- Horseshoe Falls
- Niagara Fallsview Casino Resort
- Fallsview Indoor Waterpark
- Ripley's Believe it or Not
- Shaw Theater
- Maid of the Mist
- Rainbow Tower
- Journey Behind The Falls
- Crystal Caves
- Canada One Factory Outlets
- Bird Kingdom
- Greg Frewin Theatre
- Scotiabank Convention Centre
- Rainbow Bridge
- Oakes Garden Theatre
- Queen Victoria Park