Book Payless hire cars in Louisville

Louisville, KY, United States
31 Oct — 7 Nov
Louisville, KY, United States
Sun 31/10
Noon
Sun 7/11
Noon
Driver's age:

Pros

" was timely and pleasant"(in 182 reviews)
" cosmetically"(in 1903 reviews)
" at pickup."(in 630 reviews)

Cons

"The car smoke"(in 169 reviews)
"Will there again."(in 229 reviews)
"Have if booked"(in 2293 reviews)

Reviews for Payless in Louisville

Overall rating7.5 GoodBased on 37 reviews
Cleanliness
7.5
Comfort
7.7
Overall
7.5
Pick-up/Drop-off
7.1
Value for money
7.7

Recent reviews

Traveller rating
8
4
2
4
0
Find reviews that mention:
2.0
Cons:Use a different company. My flight from Afghanistan had engine problems and we did emergency landing and forced. To spend night in Bulgaria. I called in as soon as plane landed to cancel or pushback one day but agent said no help. When I finally got to Car Rental in SDF they double charged me and the rates went up to a premium of 85 dollars a day. But thank God we didn’t crash and all of us military got home to the USA safe and next time I just will not book their KayakReviewed 16 Mar 2021
review fromkayak
2.0
They didn't save a car for my reservation!Cons:I arrived from my flight (on-time) to find a gentleman sitting behind the counter with headphones on, staring at his computer screen. After putting my ID & credit card on the counter, it still took him around 30 seconds to acknowledge my existence. Removing his headphones, he took my ID, typed my information into his computer, and then (without saying anything to me) walked over to his counterpart at the next agency. After a brief discussion, he returned and said "I see you have a reservation, but we have no cars." What is the possible purpose of taking a reservation if you won't actually hold a car for it? I even asked about returning to the airport the next morning to pickup a car, but he said I would just have to make a new reservation...obviously I didn't have faith in their system at that point.Reviewed 13 Jun 2016
review fromkayak
8.0
Pros:Car was fine. And the rental agent did not press me to hard about buying extras.Cons:My car smelled like a smoker had just rented it. Did not like that. And, at drop off no one showed up for several minutes.Reviewed 3 Jun 2021
review fromkayak
6.0
Pros:the car was fine. not great sight lines but fine for a quick rental.Cons:pick up was extremely slow. the place was understaffed and having computer issues. the guy was having a bad day but it seemed like that was a regular occurrence. drop off was better. Watching the other companies in the rental area I will pay a little more to go with another brand in the future. they were clearly better staffed and more helpful.Reviewed 13 Nov 2015
review fromkayak
2.0
The WorsePros:There is nothing that I like.Cons:Everything.... bad experience. No customer service nobody caresReviewed 22 Feb 2017
review fromkayak
2.0
Two hour windowCons:I showed up after my designated pick up time only to realize that I had a two hour pick up window. Because I didn't show up within two hours of my appointment, I was stranded at the airport. I had to go with another agency which was a 50% increase in price. Not a good experience.Reviewed 6 Dec 2015
review fromkayak
8.8
Great deal!Pros:I loved driving the Ford Taurus! It was very nice and reminded me of a luxury car with the cream leather interior. The checkout process was very easy and quick! The checkin was even faster! Plus the value was amazing through Kayak.Cons:They don't do a walkthrough with the car. My rental had a damaged console in the middle, stains on the carpet, and a burn mark. I didn't want to be held responsible so I took pictures.Reviewed 3 Jul 2018
review fromkayak
7.6
Extending is difficultPros:Clean car. NiceCons:1) Back up camera mount was broken. I don't use them anyway. 2) Extending the rental was so hard I had to go to the Airport and do it in person. It shouldn't be so hard to give you more business!Reviewed 14 Jan 2017
review fromkayak
8.0
Easy&ConvenientPros:Excellent customer service.Reviewed 3 Oct 2016
review fromkayak
10.0
Pros:Extremely pleasant gentleman working at the rental counter Easy pick up/drop off Better car than I expected to getCons:Nothing to mentionReviewed 11 Sep 2018
review fromkayak
4.0
Long waits, poor servicePros:Car was satisfactoryCons:Absurdly long wait to get car due to understaffed desk. No one to accept the return.Reviewed 20 Jul 2016
review fromkayak
9.2
Value for the dollar.Pros:Liked the cost per day, compared to others.Cons:Got a Prius, used it for 6 days, used one tank of gas and the cost was just over $200.Reviewed 4 May 2017
review fromkayak

Where can I find Payless hire cars in Louisville?

600 Terminal Drive, Payless car hires

Address

600 Terminal Drive

Hours

Monday09:00 - 23:00
Tuesday09:00 - 23:00
Wednesday09:00 - 23:00
Thursday09:00 - 23:00
Friday09:00 - 23:00
Saturday09:00 - 23:00
Sunday09:00 - 23:00

Phone

+1 502 380 2266

Good to know

Most popular location

600 Terminal Drive

Most popular car type

Intermediate

FAQs about hiring a car from Payless in Louisville

  • Intermediate (Ford Escape or similar) is the most frequently booked car hire type from Payless in Louisville.

  • Payless has 1 car hire location in Louisville. Take a look at our Payless hire location map to find the best car hires near you.

  • Yes

  • Yes