Pros: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Cons: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Pros: "Great atmosphere, crew was excellent!"
Cons: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Cons: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Cons: "Boarding was crazy. Could not everyone in the gate area."
Cons: "Everything was OK"
Pros: "The crew was great. The soecial meal request was hadled well despite oversight."
Cons: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
Pros: "Crew was nice and pleasant"
Cons: "Flight very late"
Pros: "Friendly crew"
Cons: "Can’t think of anything"
Pros: "No delay and nice staff"
Cons: "Boarding was very slow."
Pros: "Crew was ok."
Cons: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Pros: "Everything was smooth and effortless."
Cons: "Can’t think of anything."
Cons: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Cons: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Cons: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Cons: "We had 4 hour delay causing a stop over at 3am. So yeah"
Pros: "KLM staff is great"
Pros: "Being fed was amazing and watching free TV was great!"
Cons: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Pros: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Cons: "Transfer point needs upgrade."
Pros: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Pros: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Pros: "Flight duration"
Cons: "Very stingy with the drinks Cramped seats"
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Pros: "Very pleasant, professional crew"
Cons: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Pros: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Cons: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Pros: "Interior of the plane was clean. Smooth landing."
Cons: "Pilot did not avoid turbulence"
Pros: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
Pros: "Friendly attendants. Decent food, and frequent snacks and beverages."
Cons: "No charging ports for electronic devices."
Pros: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Cons: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Pros: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Pros: "Premium economy service was good."
Cons: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
Cons: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Cons: "Please Endeavour to put the expiration date on the food served in the flight."
Cons: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
Pros: "The staff was extremely pleasant. Food was good!"
Cons: "Have no complaints"
Pros: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
Cons: "Amesterdam airport employee was really rude"
Cons: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."
Cons: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Pros: "Thankful for coffee being served without charge. Not all airlines do that."
Pros: "The included snacks and the seats."
Pros: "The crew service is impeccable. Ground services very friendly and professional."
Cons: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
Pros: "great choice of entertainment content, friendly crew"
Cons: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
Pros: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
Cons: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
Pros: "Early departure and early arrival. Everyone was very friendly."
Cons: "We had to wait for staff to come and check in baggage."
Cons: "Seats are cramped. Also I was sitting on the aisle seat and the food trolley hit my elbow so there isnt much space for it to go down the aisle"
Cons: "- Leave on time - Working onboard Entertainment system"
Pros: "seat was not comfortable as it was economy. staff was decent."
Cons: "friendlier staff, better food options"
Cons: "Nothing different from budget airlines nowadays apart from high price of flight, which is what it is all about really. Felt like a Ryanair flight for 4 or 5 times the price. Could have been SOMETHING complimentary to justify price."
Pros: "Flight was on time. Crew were professional and courteous. Seats were fairly comfortable ( though one was broken)."
Cons: "Could have been a bit more room - was slightly squashed. Disappointed to have to pay for tea. Porridge from M&S on flight was horrible."
Cons: "Food was below average"
Cons: "When we boarded the plane it was a bot chaotic, quite a few people were sitting in the wrong seats (including someone sitting in mine). There was also a delay in departing because of weather (which isnt the airlines fault) but maybe a complimentary bottle of water would have been nice."
Cons: "Feeling like one of many cattle funnelled through an already over-capacity system."
Pros: "Typical BA efficiency."
Cons: "What’s the difference between BA and EasyJet?"
Pros: "I got up to use the toilet after we were allowed to leave our seats then the next thing I knew we were getting ready to land! Qiuck journey amazing!"
Cons: "The quickness of the journey"
Pros: "Food was decent, crew lovely but 9 hours in a seat that was ridiculously narrow and tight left me less than delighted. And I’m a very average sized woman. I felt like a t-rex trying to eat my meal."
Cons: "See above for overal review."
Pros: "Food and hospitality and staff"
Cons: "We were late 20 minutes and sat in tarmac another 15 minutes. Didn´t allow us enough time to get train, take bus, we had over 500 people lined up for bus, get through TSA, they pulled my suitcase for inspection, but didn´t look at it for 15 minutes until i called a supervisor as my connecting flight was leaving, and in fact, it had left as TSA does this purposefully and maliciously as it apparently happens all the time per ÇBritish Airways who had to reticket us. We had to return to A section another 20 minutes to be reticketed and luckily got on another flight to <madrid. Terrible experience with TSA. Very rude, angry, abusive staff."
Pros: "Flew business, so the attention was good."
Cons: "Flight kept being delayed and BA staff at BA Lounge would not help with getting updates on flights. They would only refer frequent flyer or business/first class passengers to view flight screen which was outdated. Food was removed 15 minutes prior to the time that food service is done. Most of us were not prepared for the very delayed flight and most restaurants had closed in the airport and flight crew waited too long to announce cancellation of flight. There was no organization on how the cancellation was planned and no special attention for business or emerald customers. Very disappointing and unorganized."
Pros: "The movie selection was wonderful, as the amount of time with dim lightening"
Cons: "The temperature in the plane. It was too cold for summer clothing"
Pros: "I enjoyed all of the amenities provided on this flight, the service and food was great and I got to enjoy 3 new movies I'd been meaning to see."
Cons: "No complaints here! It was a great way to start off our vacation."
Pros: "The crew was friendly."
Cons: "The flight was over two hours late. No USB ports for electronics. Leg room and seats were dismal."
Pros: "Excellent, courteous crew. Flight punctual."
Pros: "It was a very typical short hop flight"
Cons: "No drink service offered -- crew simply passed by uninterested, and no attempt whatsoever to make any announcements in Spanish -- this on a flight from MAD to LHR. Pitiful."
Cons: "Unfortunately BA have turned into a budget airline experience at higher than budget airline prices."
Pros: "Sitting in exist row with leg room"
Cons: "Seats are small, not enough elbow space. Movie selection was bad."
Pros: "Overall an outstanding experience. Staff is attentive and cheerfully accommodated people throughout the flight. No request was denied as far as I could tell."
Cons: "We had a 2 hour delay on our flight from Heathrow to LAX. That being said it was during the most severe cold front to hit North America and counterparts flying with connections in some of the hardest hit town had delays of 24 hours or more."
Pros: "Effortless flight from CDG to LHR before returning home to New York. Had the opportunity to spend a night in London to visit a couple friends and some of my favorite shops in town. BA kept my checked bag so I didn’t have to lug a suitcase around for my 19 hour layover."
Cons: "The ticket agents in CDG wasn’t the friendliest from such a well respected brand but zero complaints considering the deal I got to spend a week in Paris!"
Pros: "Nice legroom in world plus."
Cons: "Wish there was live TV for sports."
Pros: "Crew was very friendly and helpful when needed. Excellent choice of movies/entertainment (for my personal taste). Overall a pleasant, smooth 7 hour flight."
Cons: "Food was as decent as an airline meal can get. Seats were as comfortable as an economy class seat can get."
Pros: "The entertainment, food and crew were good"
Cons: "The seats on the 747-400 were less comfortable than the Airbus 300 going to London. The airbus also provided several more inches of legroom."
Pros: "We sat in the plane for 2 hours and were told they were dealing with a passenger issue."
Pros: "Went by quickly and efficiently."
Cons: "More music choices would have been nice."
Pros: "the person i sat beside.Food was not too bad."
Cons: "Old antiquated IFE system.Left over an hour late due to a sick crew member[why show to work if you are ill?].Old overhead luggage bins."
Pros: "I had an entire row to myself, the flight was on time, and the crew was great. The views of the Alps below were entertainment enough."
Cons: "Flight attended was unfrontly.. bad food..."
Cons: "Absolutely no free snacks other than tap water (!) Food supplies for purchase ran out of sandwiches and sparkling water by the time they reached my row."
Cons: "Food are discasting"
Pros: "I disliked that I couldn't check in online. I disliked that they told me I didn't have a seat when I tried to check in"
Cons: "I disliked that I couldn't check in online. I disliked that they told me I didn't have a seat when I tried to check in"
Pros: "Nothing - I arrived eventually."
Cons: "Undue stress, over booked flight, lost luggage. Zero customer service. Will never fly BA again."
Pros: "Very full flight but all went efficiently and smoothly. Staff excellent as usual."
Cons: "Nothing I can think of."
Pros: "Low price helped"
Cons: "Wasn't clear information for checked luggage or carry on"
Pros: "Crew is very nice"
Cons: "Seats are pretty small"
Pros: "Nice plane. Great movies"
Cons: "Breakfast poor quality. Disorganised boarding"
Pros: "swift boarding allowed for an earlier departure and arrival 30min ahead of scheduled time"
Cons: "I waited 30min at the priority check in queue while being first in line this whole time. There was only one counter open for normal check in and one for priority when I arrived and after 20min waiting, the priority counter closed completely and there was just one counter open remaining, with just 10-15min before the check in closed. We had to wait another 10min to be able to check in our luggage! On arrival, luggage took 45min to just start delivering, completely wiping out the 30min arrival ahead of schedule."
Pros: "The crew was great. The food was surprisingly good. The passengers were mostly British, a pleasant surprise considering (my fellow) Americans are such inconsiderate jerks."
Cons: "No place to charge cell phones. The entertainment choices were limited."
Pros: "Back facing window seat, flat bed, great service, good food, arrival ahead of time"
Pros: "Arrived early and smooth flight !!!!"
Cons: "Service was good a quick flight ."
Cons: "Flight was delayed for 2 hours!"
Pros: "Great flight. Good to have beverages served frequently. Crew efficient and very pleasant. Comfortable and safe flight."
Cons: "Could not hear boarding announcements---no microphone, so just guessed where to be."
Pros: "This is how a flight sould be lots of leg room the seat went back ,the flight was from Heathrow unlike other airlines that fly from the worst airport I have ever been to that's Luton"
Pros: "The food service was frequent and surprisingly delicious for airplane fare! The plane was well-equipped and comfortable."
The airplane seems to be in good shape. The crew member aren’t as welcoming as they’re in other European airlines. It’s hard to understand the flight attendants when they speak English.
The boarding process from Barcelona was a very long and arduous process as they have to check that everyone has a covid test. There were no explanations about what was happening. They didn't really even announce boarding. The flight itself wasn't bad. I got the cheapest ticket so there wasn't food included. So, I brought food onto the plane.
Flight was good food mediocre seats mediocre for coach extra.
Cons: "Flight arrived late, didn’t land at the specified time. Loss the connection."
Cons: "This flight was cancelled"
Pros: "I notified the crew that I would have a very short time upon arrival in Madrid to catch my connecting flight to Santiago. They transferred me to a seat close to the front so I could disembark faster. That allowed me to reach the gate as the boarding began."
Cons: "The company handling the check-in for Iberia is inept. The line reserved for baggage drop-off was used to prioritize check-in for a large group, making the benefit of online check-in meaningless! Also, the supervisor who intervened on my check-in issue lacked basic customer service skills!"
Cons: "The check in process is terrible and very inefficient."
Cons: "Politeness of the crew"
Pros: "Crew was very professional and the seats gave legroom. Only drawback was the tray. If a passenger hasza bit of a belly there is no space to move and food is difficult to eat."
Cons: "Tha space for eating is limited. Otherwise overall one of the better airlines for servece and space and entertainment"
Cons: "to be able to be on that flight, A delay from Malaga threw everything off."
Pros: "All ok"
Cons: "Free WiFi never worked !!"
Pros: "Not a lot."
Cons: "Arriving at the gate whilst the flight was still boarding, with a boarding pass in my hand, and being told that my seat had been given to someone else because the Airline unilaterally decided that my connecting flight from Bogotá would not arrive in time. Followed by two hours of Iberia staff being surly, not looking me in they eye and doing absolutely nothing about getting me home. I have now been travelling for nearly 30 hours without sleep, am stuck in Madrid with no certainty of when or how I will get home or see my luggage again, and am seriously seriously pissed off. I do accept that things can sometimes go wrong and that it is nobody’s fault. This is definitely somebody’s fault."
Pros: "Did not have A chance to fly this route."
Cons: "I was not informed about having to pay for checking my luggage and it did not even showed at the Iberia website when doing my online checking. I had to pay a total of $50, $25 each way, in Madrid. I was never informed of this in Boston or, again, while processing my checking using Iberia’s website."
Pros: "Not a goddamn thing."
Cons: "The boarding was a cattle care, atrociously organized, took forever. They were asking the better part of ten dollars for headphones. No way to get a drink, as with the trip over, the chairback screens didn't work, and they never notified me by e-mail that you had to order food in advance. Not even a glass of water available on a 7 hour flight, that's actually a health hazard, should be illegal. No coffee or tea. The window seat I paid up for was about 8 inches from the window, so I couldn't even lean my head there. No in-flight magazines, or handing out newspapers , no entertainment available, just sitting there uncomfortably for 7 hours while the attendants huddled behind drawn and velcro'ed curtains doing nothing. A true disgrace. Avoid Iberia and their LEVEL subsidiary like the plague. Unacceptable in every way....and at least Ryan Air and WOW are cheap, this flight was full price. Total rip-off, never again."
Cons: "It took a very long time to drop bags because there were only three people at the Iberia desks."
Pros: "Once I understood how it worked it was a breeze"
Cons: "Made more than four different lines before 1 understanding Iberia worker helped us out. Was told that that wasn’t the correct line and sent to another. The next place the same for more than 3 times. Then finally, Raquel, LISTENED, and away we went."
Cons: "The food was bad."
Pros: "on time"
Cons: "very uncomfortable plane/ seats"
Cons: "The line to check bags was way too long. No kiosks and only one person working the desk and way too slow."
Cons: "Crew wasn’t unfriendly , no food was provided"
Cons: "The crew was rude and Inattentive. They keep the cabin so cold, most people more miserable and had their blankets all they way up to their necks, and still cold. Seats were very thin and not very comfortable and so close together, there's was no room to stretch out at all."
Cons: "They didn’t let me check in or on the flight. Boarding was a disaster for others on my previous flight who were making this connection and British Airways, Iberia, and Kayak had TERRIBLE customer service when helping me (or refusing to help me) rebook my flight. I will never again use any of these companies. I’d rather walk to Europe."
Pros: "Good seat compared to other airlines"
Cons: "The USB connector in my seat didn’t work"
Cons: "Online check in failed, and legroom was non-existent - the worst of any alliance-based carrier I have ever flown."
Pros: "They took invalid information from my travel records which resulted in my passport from 2006 being on my ticket for 2017. Aside from not helping me getting on the plane, and or another connection, they proceeded to tell me after the fiasco that they are in no way elligble to refund anyone and are a 3rd party, therefore not liable. $700 and its not there fault. They just pushed all the paperwork"
Cons: "The fact that no one in this company is liable or helpful in tge slightest after they have your money"
Pros: "Loved the service and the plane"
Cons: "seats are uncomfortable."
Pros: "Aircraft is comfortable (A340-600)"
Cons: "One of the flight attendants was rude."
Pros: "Check-in was fast and efficient in Boston. Crew was friendly with good service."
Cons: "No legroom. If they're giving this little legroom they shouldn't allow seats to recline."
Pros: "Entertainment content was good and made the long trip more pleasant. I got a seat in the emergency exit and had lots of space for my legs. Alleys are quite narrow although and the crew was bumping into my arm quite often but overall seating experience was good."
Cons: "Boarding was very unorganized. It was difficult to understand the groups that were supposed to board. Overal check in process took too long. I arrived to the airport 3 hours in advance and finally made it to the gate when boarding started. Food can be improved as well. Had the pasta with spinach which consisted in some tortellini with very greasy cheese and way too many peppers. Second meal consisted in a sad croissant with ham and cheese."
Pros: "it got me to Madrid!"
Cons: "no legroom. the flight crew didn't look happy....they don't smile??"
Pros: "Dinner was good. Sandwiches and breakfast are just bread"
Cons: "Crew could pretend to be nicer"
Pros: "Entertainment was nice and the rise was very smooth."
Pros: "Surprisingly, Iberia provided the best experience of the overall itinerary, compared to Aer Lingus and American Airlines"
Cons: "Boarding in Barajas was chaotic, boarding group number signs are not visible and gate audio could not be heard"
Pros: "A really big and nice dinner, followed by bloody mary. An ice cream was served some hours later, followed by a nice breakfast sandwich and cake before landing. All this on an evening flight from London, ending in NYC before midnight."
Cons: "An option to cover up all the screens and lights..Blue light especially prevent sleep. I was half asleep on the subway home."
Pros: "The seat was comfortable."
Cons: "All snacks and beverages appeared to be at cost. No in-flight entertainment. My traveling companion's luggage was never delivered to our destination and really made for a less enjoyable trip (since she had to purchase everything anew, as well as having to repeatedly contact the airline to check on the bag - receiving multiple inaccurate stories as to what happened). It makes me far less likely to fly or recommend this airline again. Luggage tracking should be a very simple process."
Pros: "Good deal and good service!!"
Cons: "Not very Organized at boarding!!"
Pros: "Seats were comfortable, excellent movie selection, ample leg room, clean and new plane, staff was attentive."
Cons: "Food was average, foot rests were hard to operate, alcohol selection was scant, only beer and wine are complimentary, you must pay for spirits in premium economy"
Pros: "On my return flight to the United states, I got to fly with Iberia airlines. After flying my first segment with British airways, I wondered if the Spanish airline could keep up with BA's standards. Well, Iberia not only met the standards, but raised the bar! I am not sure if the fact that this was a day flight (unlike BA's red eye trip) or the fact that it took 2 more hours, but the crew served a full lunch, a snack AND a light meal, when with British i only received one full dinner and a morning snack."
Cons: "I'm not sure if it's the European dryness, but though helpful, the flight crew did not looked friendly."
Cons: "My ticket said operated by British Airways so after an hour of standing in line - why there were two agents baffles me-- I was told to go stand in the Iberia one. I went to a kiosk and it didn't recognize my flight, so I finally got ahold of someone. The night before I was unable to check in because their site had crashed, so there was no way for me to know where to go."
Pros: "Hat it was a quick flight."
Cons: "No entertainment, no free beverages or snacks, crushing legroom."
Pros: "Movie choices on flight, crew was also very friendly."
Cons: "Boarding process at MIA was disorganized."
Pros: "The movie selection was okay. The plane didn't crash. Our luggage arrived safely."
Cons: "The boarding process was disorganized and took very very long. Thus we left late. The crew wasn't particularly attentive. We were given seats in the last row and couldn't recline at all for the long flight. Since we booked our seats over six or seven months ago this was a disappointment. Because we were in the last row we got the food last. It wasn't particularly tasty. There was no choice in food. They just dropped some beef dish on or trays. The woman ahead was a vegetarian. The flight attendant told her her only option was to eat peanuts. Extra water was never offered. The breakfast sandwich with ham and cheese was inedible. It was cold and tasteless and difficult to chew. I've been on about 30 international flights. This was one of the three worst ever."
Cons: "First leg of flight, the most uncomfortable seats. I had literally no leg room. Will never fly them again. Second leg different aircraft, much newer. Happier crew better food. But still won't fly them again because of the first leg. It was unacceptable"
Cons: "Crew was good but they could be friendlier (i.e. smile).."
Pros: "The flight delayed for 2hours. I required the blanket but it was used with lots of hairs not really hygienic. The crew was not friendly and kind of rude."
Pros: "We didn't crash."
Cons: "No priority lane for frequent flyers at MAD, no lounge at IBZ to use if your return is on BA (thought that was the same company?) Rude employees. Flight still not credited to AA 6 months later."
Pros: "Everything was great."
Cons: "Boarding was a bit late."
Pros: "On-time with excellent service. Clean."
Cons: "No issues."
Pros: "Excellent pilot in challenging weather. His calf and reassuring demeanor was fantastic"
Cons: "No food choices on a 4 hour dinner hour flight Antiquated entertainment system $5 for earphones?"
Comfy, speedy and nice staff
It is a low cost airline so, like all is them it is more of a flying convenience store than anything else but for short flights you know what you have and it is fine
Cons: "Seat numbers, check in capacities"
Cons: "Security check protocols and stuff didn’t helped to process the access caused me my flight lose. I missed the flight and didn’t travel"
Pros: "Crew amazing, seats poor"
Cons: "Padded seats,"
Pros: "Standard seat. Crew engaging and entertaining without compromising safety or comfort"
Cons: "Everything optimal"
Cons: "Nothing to complain about"
Pros: "Boarding was fast."
Cons: "Once on board, we were told there was going to be a 30 minute delay. It was hot as balls on the plane."
Cons: "The plain didnt leave because the food didnt arrive. We waited 3 hours! Very bad!"
Cons: "They scam you on luggage. We purchased hold luggage prior, were told not to check it in, then forced to pay for it at the gate which was 60 euros per bag. Not sure if we’ll get a refund. But it was a really bad experience. One employee was kind, the others treated us very poorly."
Pros: "Seats were comfortable."
Cons: "Online layout of the plane is deceiving. The plane isn't separated into classes is just a standard set up throughout the plane. Also the more leg room seats that your party for is almost not worth it as the additional leg room wasn't even noticeable. Again the layout of the plane was standard."
Cons: "The flight was horribly delayed and vouchers were not passed out until after all the shops were closed."
Cons: "Plane delayed and overbooked"
Cons: "More legroom than expected. Large fees for checked bags in my opinion."
Pros: "Absolutely nothing."
Cons: "Our flight was 3 hours delayed, we had to throw away our backpacks because the the crew said we could not bring them on. They said throw them away or you have to stay in Portugal and can’t go to Madrid. We missed our connecting flight. Worst flying experience I’ve ever had! No one was apologetic."
Pros: "Quick boarding and disembarkation"
Cons: "Poor seat pitch. But only a half hour flight so wasn’t really a bother."
Cons: "Check-in was the worst experience I have had in 45 years of air travel. The desk attendant was rude and confrontational. He checked my bag, sent it down the jetway and THEN told me that it was overweight and want to charge me 15€ per kilo for the overweight. He was beyond rude!"
Pros: "Boarding was smooth and a far better experience than EasyJet's competitors"
Pros: "Respectful pilot and cabin crew, flight was all in all very smooth and no inconvenience"
Cons: "More than one hour delay"
Pros: "It was a short and cheap flight."
Pros: "The EasyJet staff both in LGW & PRG were excellent. I felt they went out of their way to accommodate our needs. They were all friendly and professional. EasyJet will be our go to airline for our flights to London and back."
Cons: "Though I’m not sure it is easyjet’s Fault, I didn’t like that in LGW the board said the flight was delayed an hour, but left on time. Could have gone horribly wrong had we procrastinated thinking that we had extra time."
Pros: "On time flight Efficient"
Cons: "Computer system broke down Seats do not recline at all"
Pros: "Flight crew was nice"
Cons: "Paid 47 each to check a carry on bag that we thought we could take on the plane. Almost missed the plane because security line took over an hour to get through. The man at the counter that checked our bag was rude and talking to someone else that he worked with almost the entire time he was waiting on us. Won’t be flying with this airline again."
Cons: "Easy jet exists today because we, customers have little choice. It’s a typical example of a company that has a good market positioning but is extremely poorly managed. The day a customer centric airline will enter the market, easy jet will gently disappear. The exact thing happened with frech taxis the day uber entered the french market"
Pros: "Check in was super friendly and efficient. Cabin crew also great."
Cons: "Seats and leg room v small. But overall great."
Cons: "We didn’t take it. Although it was scheduled for a 6:50 am departure it was delayed until noon and we would have missed our flight from London to the U. S. It was very hectic and frustrating trying to find another flight. We got NO help from ez-Jet. Luckily TAP Portugal was extremely helpful and we did make our Delta flight with lots of extra help from them."
Cons: "I was not allowed to board by the gate crew member, as my passport expiration date was approx 4 days short of the 3 months buffer that I apparently needed to have. I was not aware of this rule, and when my reservation was accepted by EasyJet with knowledge of my passport expiration, I should have been alerted. I was even provided the boarding pass several days before the flight so there was no indication that anything was amiss. I was able to enter France by taking a train and had no issues with French immigration. My only problem was with the EasyJet gate crew member who refused to allow me to board."
Pros: "It's easyjet so no expectations really"
Pros: "Comfortable. Large plane"
Cons: "I was not allowed my hand luggage on in the cabin on the trip down or return as was told the cabin was full. That is would go in the hold but it would be first off. So many people came on after me with much larger hand luggage! Also my bag was last into baggage reclaim both times"
Cons: "EasyJet over booked and said that there were no seats available for us. After arguing we eventually boarded. Only to find there were very disruptive and drum passengers sitting behind us."
Pros: "Staff were lovely and very attentive, and frequently passed through with bags to collect rubbish so you didn't have to sit with it for hours. Overall it was a relatively comfortable flight despite being a bit on the cramped side. A female crew member handled a disruptive group promptly and very calmly during the safety demonstration which others may have just ignored."
Cons: "Seats don't recline and padding is very thin. Food is overpriced (£2.50 for a tea, £14 for bacon roll and drink with "free" crisps) brought my own food so wasn't an issue but it was extortionately priced and put me off buying any other snacks or drinks. No entertainment. Unfortunately boarding was late and a bit chaotic, which led to a half hour wait after flight restrictions were placed."
Pros: "Waiting almost at the aircraft steps, it was frustrating to be told to go back to the lounge as there was a technical problem with the aircraft. easyJet managed to find a replacement aircraft and ended up leaving 40mins late, but arrived only 20min late. Had visions of being several hours late. For a low cost carrier the seats are fine and crew were very good, friendly and effort by Captain to be the visible face of easyJet in explaining the problems. So much better than Ryanair, clear difference in customer service, easyJet is more like scheduled carriers than low cost like Ryanair."
Cons: "Boarding is always difficult and poorly managed b6 the handling agent. The second time we boarded was a bit better, but real confusion over priority between disabled, passengers with children, speedy boarding etc. There is no entertainment on the aircraft, not even seat power."
Cons: "It was late almost lost my connection"
Pros: "Good value for money. As expected"
Cons: "Bag drop staff rude."
Pros: "Once I got to the plane, everything was fine. The crew did their best to accommodate everyone. ."
Cons: "It was getting there that was a pain. I am a handicapped passenger, traveling alone, walking on a cane. When you enter Terminal 1, you have to turn left and walk about 150 meters to an "assistance station" to get a wheelchair before you even check in for the flight. So for me it was walk 150 meters to wait for a wheelchair, be wheeled back to the airline's desk to check in, then go back the way you came to pass through security. (By the way, in the UK, you must remove all gels for a separate inspection, meaning toothpaste and shampoo, and they must be 100ml or less, or else you must check the bag.) After that rigmarole, you don't even go to the gate, because the flight doesn't have a gate assignment until about 35 minutes before departure. Then I had to climb stairs to get to the cabin. Shouldn't an airport in a market this large have jet bridges for every flight?"
Pros: "I liked the kindness and the helpfulness of the personnel, the ground and the cabin staff. Clay"
Pros: "Maybe it was the time of the year but we waited longer on the plane than the flight itself."
Pros: "Fares were very low, boarding was smooth, several seats were empty."
Cons: "We were told that we could only carry on one item, unless we upgraded to Easyjet plus, but we were not able to upgrade because no seats were available, even though the plane was only ~2/3 full. Our 'extra' items were a knitting bag and a laptop bag, but the checkin agents persuaded us that we would need to check the carry ons anyway, which slowed our departure enough that we missed our bus and had to get a taxi (for 200 pounds). Our flight had plenty of empty seats, and there was more than enough room for us to have had our carryons and personal items (which I would have been willing to pay the upgrade fee for, as the total price would still have been competitive."
Pros: "At least they are consistent"
Cons: "I take this flight every week. 1/5 are on time"
Cons: "Flight canceled on the day of. No other flights from Gatwick to Geneva that day."
Pros: "Nice and helpful crews"
Pros: "Baggage drop off was super smooth and easy. Everyone was nice and carried a smile on their faces. I liked that bit."
Cons: "Boarding was late as flight was delayed about 30 minutes. I was asked to put my tiny cross against inside my carry on and that had to happen on the floor right before boarding. I guess I misunderstood but so did tens of other passengers. Annoying and very unusual. Never asked of me ever before and I'm a very frequent traveler."
Cons: "Just fckin everything"
Pros: "Shared cab to the station. Great sandwich..swift efficient flight. Easy"
Pros: "Nothing, except for arriving alive."
Cons: "Online site would not allow us to check our bags in advance. Not able to get boarding passes as at a hotel and then unable to get them at the airport. Could not get help. Untrained incompetent people at ticket counters. Airplane that is falling apart. Flight attendants that ignore you. It will be a cold day in Hades before I would consider flying on this so called airline again."
Pros: "Lots of legroom."
Cons: "Had to stand in line for over 1 hour to get boarding passes. Need to install kiosks. Boarding process was a disaster. Boarded Speedy Jet members and then everybody else. Boarding group number was irrelevant. Nobody was at the gate until the time the plane was scheduled to depart."
Pros: "I was offered to check in my hand luggage for no extra fee"
Cons: "apparently easyjet sends wrong check-in instrucions to all passengers and so we had to shuttle between terminals, face extremely long queues etc. check-in took from arrival to arriving at the duty free lounge 1.5 hrs(!)"
Cons: "i was told by Easyjet that no flight for me on that day. I had flight from lisbon to frankfurt also. The customer suggested to buy ticket of TAP portugal which I did. Told to apply for compensation by email. Please help me in this regard. It was bad experience."
Pros: "Efficient service and arrived ahead of time"
Cons: "Cramped seating"