KLM is never consistent with services. Sometimes you get lucky with great comfort and other times you are forced to squeeze in a box for a seat. The food is always subpar and they have become so unfriendly when you need help. But hey, they are always on time and they have good connections.
Pros: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Pros: "Professional crew. Good simple check in."
Pros: "Flight and the crew!"
Cons: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Pros: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Cons: "Not being 1 hour late"
Cons: "Too hot inside the aircraft"
Pros: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Cons: "Everything was very good."
Cons: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Pros: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Cons: "Pay attention to passengers."
Pros: "Crew was nice and friendly"
Cons: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Pros: "Everything was good except for the entertainment consul for one of our seats."
Cons: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Cons: "Lost all our bags so couldn’t ski"
Pros: "Friendly staff"
Cons: "Security check at gate; No priority"
Pros: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Cons: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Pros: "Good food, friendly service"
Cons: "More trash pickup; only one round of beverage service"
Cons: "No reading light in my seat..."
Cons: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Cons: "Not enough leg room"
Pros: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Cons: "I would have to dream something up."
Pros: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Pros: "The crew was efficient. Flight left on time. Food and wine served."
Cons: "No entertainment."
Pros: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Cons: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Pros: "The crew were hardworking, responsive, conscientious and friendly"
Cons: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Pros: "Short flight with good communication."
Cons: "Nil to complain."
Cons: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Cons: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Cons: "They stole my money"
Pros: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Cons: "Flight was delayed due to weather in Amsterdam area"
Pros: "The flight attendants could not do enough for you."
Cons: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
Cons: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
Cons: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Pros: "Ground staff at Manchester very helpful"
Cons: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Pros: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Cons: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."
Cons: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Pros: "Very little if any."
Cons: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
Cons: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Cons: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
Cons: "The bags where damaged from the staff"
Pros: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Cons: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
Pros: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
Pros: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Cons: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
Pros: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Cons: "Nothing to improve"
Pros: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Cons: "No complaints at all."
Pros: "Crew was friendly, and the food was better than the usual KLM fare."
Cons: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Cons: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Waited 45 minutes for the pale to get cleaned up. Almost missed my next flight. My bags didn’t make it to my final destination.
Not the best crew. Extremely annoying with mask wearing. Even when I was eating and drinking they would come up to you to tell you to wear your mask. Extremely annoying.
Pros: "The crew is nice"
Cons: "No respect of distancing the seats ; all the seats were occupied. No wifi"
Pros: "El entretenimiento"
Cons: "Demasiadas mascotas sin posibilidad de descanso. Un gato en ej asiento del frente que no dejó de hacer ruido y dos asientos atrás un pero en la misma situación. Debería tomar más medidas para el viaje de mascotas"
Pros: "Upgrade was easy! Crew was beyond exceptionable! Can’t wait to fly again, guys!"
Pros: "Crew were very good."
Cons: "No vegan food available."
Pros: "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
Cons: "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."
Cons: "2 hours delays from LAX to CDG then additional two hours delay from CDG to CAI, this is disappointing"
Pros: "The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc."
Cons: "Advertised October Pink products but did not have them for breast cancer support"
Cons: "New variety of food"
Pros: "The crew was terrific."
Pros: "The seat was very comfortable."
Cons: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."
Pros: "Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him."
Cons: "TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!"
Pros: "The entertainment options were great."
Cons: "Seats are so cramped. I'm 5'3" and could use either arm rest because both people on either side spilled into my seat."
Pros: "Air. France usual"
Cons: "No lights working on plane. Couldn't read or do work WiFi wasn't working either"
Pros: "Crew was wonderful and welcoming!"
Pros: "Left on time. No turbulence."
Pros: "The new movies selection, food was very good, staff more friendly than previous flights"
Cons: "Boarding always a problem on MEA we have to wait too long in the queue"
Cons: "boarding wasn't good."
Cons: "Not much legroom."
Pros: "En deux mots, tout était médiocre, avion, « nourriture » (si on appeler ça comme ça) même les hôtesses travaillaient avec une sale gueule.. Très déçu d’Air France"
Cons: "Le capitain et l’aterrisage"
Pros: "Flight attendant Ms. Sophie Picard made every extra effort to try to find a meal when they had run out of Business Class meals. She made up for the uncomfortable seating in Business Class."
Cons: "Business class seating on the AirBus 318 is very cramped."
Pros: "Flight on time"
Cons: "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."
Cons: "No offer of snack with no egg in it."
Pros: "Ground crew at CDG was helpful to file a claim for the lost luggage."
Cons: "Ground crew at MXP Was inexperienced. She called every one in my flight to form a new line and it was immediately total chaos. And then they lost one of our luggages!"
Cons: "Crew not only lacked sensibility to understand the purpose of an emotional support dog but kept harassing me about the dog being tied to my seat. At some point a flight attendant even tried to touch my dog, invading my personal space. When the dog rightfully acted defensive trying to protect me, the crew member started threatening me that he would have the dog sent to cargo, the last thing a person with an emotional support pet wants to hear. Extreme lack of professionalism."
Cons: "at no point when buying my ticket did the site say zero bags were included. In fact, when purchasing it said that information about baggage was not available.Shocked to have to pay 50 dollars for one bag. I am member of Flying Blue. One bag has always been included in the price of a ticket flying transatlantic."
Cons: "Couldn't make the connection....Overall....an aweful experience!"
Cons: "Booked assistance and got dumped at the gate 3hrs before departure, no English spoken and didn't even ask if my mum needed the bathroom or if we wanted to do some shopping. Just in a rush to get rid of us. Flying only KLM from now."
Cons: "I was asked to change my seat repeatedly"
Pros: "Staff was nice"
Cons: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies."
Pros: "Crew was nice and responsive"
Cons: "The overall experience is regular at best"
Pros: "Good boarding procedure."
Cons: "Nothing much to add for a short journey."
Cons: "The food: asked for vegetarian but got incipit vegan... Mostly rice with coconut milk"
Cons: "Disappointed to get delayed due to control tower issues at CdG. Landed more than 30 mins late in London"
Cons: "I think I caught a stomach bug on one of the 3 legs of this route. More likely on last 2, i.e. Mumbai to RDU, as I fell sick almost 10-12 hrs after my last flight meal."
Pros: "Not much"
Cons: "Plane late departing allegedly because of cleaning the plane, but why was the cleaning done that late? Also, ground crew remarkably uninformed about what was going on in the plane. Poor communication between plane and ground crew. No explanation from pilot as to continuing reason for delay even after we boarded. Departure time, 1.00 pm, boarded at 1.10, actual departure time 1.45, causing me to almost miss my connection and definitely causing my bags to miss the connection."
Pros: "The crew was very nice and helpful."
Cons: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. Plus I didn't get my baggage at the end."
Cons: "I was forced to rebook my 3rd leg after taking trains in the middle."
Pros: "tool me safe from one airport to another"
Cons: "wait time, food"
Pros: "Other crew members were very polite to us, in particular a younger tall woman."
Cons: "2 crew members, one named Terri were quite rude and short with us. I even heard her say she was ready to get off the flight. She also asked everyone around me if they liked their flight but did not ask me. She basically threw my coffee condiments at me and dismissed my concerns about the food. I was unsure if the fruit was expired and she quickly dismissed my question without any real explanation."
Pros: "The service provided by Jet and Air France was excellent. The wheelchair service did help very much"
Pros: "This plane was the nicest plane I had ever been on. Very comfortable and the entertainment was amazing!"
Cons: "Airplane food is airplane food I guess."
Cons: "Left a little late for no apparent reason."
Pros: "I do appreciate the update via email . Great experience . Thank you"
Cons: "All good"
Pros: "renovated cabin"
Cons: "delay, boarding somehow inefficient"
Pros: "Crew was truly excellent. Very attentive and friendly. Food and drink was also very good indeed by today's standards for economy travel."
Cons: "Space in the seats is tight, as it is on all airlines and all flights, for a grown man. This is notably difficult on a transAtlantic flight because of the duration."
The flight was just ok. We had a terrible delay at the gate. They said it was a technical issue. There was no wi fi and no service of water or snacks. We understand that we could buy water or other snacks but nothing was provided complimentary.
I liked the plane seating and leg room, but I didn't like the 1 hour delay in take off.
It was one of the best experience ever
First time with Aer lingus, excellent job. Recommended ;)
Pros: "crew was super nice"
Cons: "major delay, no info, boarding process felt like a cluster"
Pros: "All good"
Cons: "The Dublin airport is in desperate need of air-conditioning!! Pretty amazing and international airport doesn’t have this handled."
Cons: "Not getting bumped from a flight set up 2 months ago"
Cons: "They lost all my luggage"
Cons: "The plane is very old and dirty. They need to overhaul their planes to make them worth flying. Some seats recline way to far, some don’t recline at all, entire plane smells like stale cigarettes."
Pros: "Don’t know how to just give a “n/a” response for food and entertainment. It wasn’t applicable because of such a short flight."
Cons: "The gal who checked me in for my flight didn’t check my baggage all the way through even though I have a connecting flight with Aer Lingus to LA. However, fortunately, the baggage team caught the error and retagged my luggage properly. By the time I realized her error, they had already emailed me with the solution! Yay baggage team!! Thank you!"
Pros: "This was my first flight on Aer Lingus and it was excellent. Prompt take off and Dublin Airport is modern and extremely comfortable. I plan on using this airline again. Flight attendants were polite and helpful, as well as check-in personel."
Cons: "Food alright"
Pros: "Everyone at Aer Lingus from the people at the gate to the flight crew were very courteous to my mother who had to use a wheelchair."
Cons: "The meals were very good to both the choices had mushrooms in them which I don’t care for. It would’ve been nice to of had a choice they didn’t have any mushrooms in them."
Pros: "The crew kept serving for ages when some ladies urgently needed to go to the toilet! The staff told them to wait and wait 5/6 minutes they did!&"
Pros: "The first plane left without us, so I didnt like anything about it"
Cons: "We arrived at the airport late because our first plane arrived at the airport late, then we were held up because of poor weather. When we arrived at the Dublin airport, we had to run the gauntlet, only to be told our plane had already left- a few minutes early - thanks a lot. I wanted a drink on the plane and had to pay for it- I’ve always had free drinks before."
Cons: "Haven’t flown it yet"
Pros: "Basic flight to Dublin"
Cons: "Not enough water"
Cons: "Having to leave the terminal and going through security again was insanely stressful and I barely made my flight."
Cons: "Never happened. Bumped. No notice. 4 hours of no information. British airways /aer. Lingus refused to do anything."
Pros: "On time"
Cons: "We had to spend $1000 on tickets because Kayak DID NOT book us on the flight we had a confirmation for"
Pros: "Flight was good, food excellent and great service"
Cons: "We don't fly only every 5 years, so out of the loop on how to get around, booked with BA, but flew with Aer Lingus, please give us that info on our tickets! Dublin airport was horrible for us 68 yr. Olds to get around in."
Cons: "Trains were not running Directions to connecting flight gate were poorly labeled and confusing, no signage to catch buses to International terminal - no signage to say trains were down Had to recheck at international gate and the process was SLOW took 1:20 minutes to get from landing gate to connecting gate including having to go through security again probably won't fly Air Lingus or United again due to having to deal with O'Hare"
Pros: "everything was fine"
Pros: "The crew was cheerful and the food was decent. It's a nice option for going from Europe to the US. Going through US customs in Dublin is much more convenient than waiting in line for 2+ hours in America after a 10+ hour flight."
Cons: "Boarding seemed a bit chaotic. Everyone had already lined up before they even started boarding business class. The seats and the on-demand IFE are a bit dated."
Pros: "Flight was on time."
Cons: "Hamburg airport security more intrusive and aggravating than most."
Pros: "Flight delayed 2 hrs - missed connection, small seats/aisles."
Cons: "Crew was nice."
Pros: "Food aervice"
Cons: "It took 3 requests and about an hour for staff to reset it. Then both of our screens turned off and reset themselves multiple times during the flight. Seat cushion would not stay on the seat."
Cons: "Flight delayed by a day. No reasonable efforts to get us there through another airline."
Pros: "Nothing extraordinary about the flight (not necessarily a bad thing). Complimentary refreshments."
Cons: "The entertainment console wasn't working properly, very poor sound, could not access maps or games at all"
Pros: "Not much paid for prority boarding but we were bussed to the flight in Faro and this made prority boarding nul and voidboarding"
Cons: "this wasn't a BA flight.. it was air lingus and it was a disaster. shouldn't have been charged BA rates for this"
Pros: "Friendly staff with excellent humour, and an efficiently short flight time."
Pros: "The crew was very friendly and helpful"
Cons: "The food was really bad, The breakfast sandwich they handed out would not have been fit for animals. Horrible!!!! The entertainment equipment on the aircraft was not working and my wife and I were not able to see a movie or anything. Not a good way to take a long flight. My seat was not working properly and was either all the way back or all the way up."
Pros: "Luggage was couriered and arrived 9 hours later."
Cons: "That our luggage wasn't on the flight and we only realised after waiting/looking for over half an hour. Then had to do the missing report, all after a long flight. Couldn't someone in Dublin have rung and warned us?"
Pros: "The crew was really nice"
Cons: "I was put on probably the oldest plane they have. No outlets to charge phones, none of the headrest TVs worked, apparently you have to request vegetarian meal options in advance (news to me, these are standard on most other airlines). Would not fly again."
Pros: "Great experience"
Cons: "Flight was delayed and we didn't have an update"
Pros: "Seats on flights between London and Dublin."
Cons: "Unfriendly staff, poor meal offerings, delays and long check in process"
Cons: "The flight was cancelled"
Pros: "Online pre boarding would not allow me to print boarding pass but once at airline, everything went smoothly."
Pros: "crew was nice"
Cons: "it was too cold, no blankets"
Pros: "Their hospitality was far beyond any other airlines."
Pros: "The crew was nice and attentive. The food was much better on this flight then the flight out."
Cons: "Movie and tv show selection sucked. Why have random episodes of tvshows have a full season. Movie choice was poor. Inflight mobile network did not work."
Cons: "They doesn't let me land and they doesn't give money back"
Cons: "We froze the entire trip each way as we had the exit seats"
Cons: "Aer Lingus lost my husband's baggage and 3 weeks later it has not been found. We had to buy all new clothes, inc a new suit for our wedding which is what we were traveling for."
My flight out from SFO was cancelled. No one contacted me with the result I had to spend 3h extra waiting for the next flight. On the return I had booked for a 10:45 am departure. My itinerary said BOTH 10:45 and 07:20. I finally got an agent who said the flight was for 07:20. The movies did not work in my seat. I changed to another seat where the sound only came out from the right speaker. Pretty poor when you spend the money to fly business.
Pros: "Crew great"
Cons: "No social distancing enforced, I was sat next to another person (no spaces between booked seats)"
Pros: "Captain was trying to uplift passengers spirits"
Cons: "Flight should have full service instead of snacks and the wasn't any entertainment on a flight for 4.5hrs to 5hr"
Cons: "Not force checking luggage. Not loosing tsa pre details between different parts of ticket. Allowing checking to both legs online, not just the first."
Pros: "Crew had filled overhead lockers with their bags leaving no room for ours"
Cons: "Missed our connection because of problem w jetway"
Pros: "Nothing British airways was fine"
Cons: "Your website messed up and booked my flight for the wrong month. I booked sept 20 2019 and your site errored out. Eventually it booked the flight but apparently it was for oct 20, 2019 and I couldn’t get a refund because it was through kayak not British airways. I’m never using kayak ever again"
Pros: "Crew members were all very nice"
Cons: "Long delays"
Pros: "The crew was fantastic"
Cons: "It took 3 people to check my bag something was wrong with the system ... the airplane was super hot for first half hour or so because there was a problem with air conditioner."
Cons: "Missing one suitcase and it will be delivered a day late supposedly"
Pros: "Crew was amazing. Food was amazing too!"
Cons: "Delay time."
Pros: "Comfortable seats"
Cons: "On a 4 hour flight Offer snacks and water without charge. Children were screaming the entire flight. The crew stood in the back reading magazines instead of checking if people needed more drinks."
Cons: "It was a delta flight"
Pros: "All of it we left and landed ahead of time"
Cons: "Old aircraft, which wasn’t clean"
Cons: "Flight delayed an hour from NICE and connection at Manchester was badly handled by BA and missed connection. With no refund or hotel or alternate flight offered. Total failure. Am now stuck. And very upset"
Pros: "Clean aircraft, pleasant cabin crew."
Cons: "Flight was delayed. They were aware that many of us had a connecting flight with not much time to get through passport control and to the gate. The crew should have let us off the plane first... we were sitting near the rear and only just made our flight"
Pros: "On time"
Cons: "Couldnt pick seat after checkin. They put me in the middle in the back row even though there were better seats left empty right next to me. baggage would have cost 100 pounds to check. Flight was not exactly cheap at 200 pounds. Will just fly the budget airline next time over british air since. I expect better accomodation for these prices."
Pros: "I always fly AA but this time was a nightmare"
Cons: "The gate agents put me on a wild goose chase as they made an error on the time of my flight departing. My wife and I were sent to three gates and finally was apologized to by the manager on duty. Our flights were changed for free put we lost 5 hours of travel. My wife started IVF treatment today... and she was uanbale to sleep before her 7am appt ( got home at 3am) Very stressful!!!"
Pros: "Quick flight, drinks available."
Cons: "I recall a snack being served on my first BA London-Belfast flight. Apparently that’s no longer done?"
Cons: "Mixed up boarding arrangements, length of time to disembark, being coached to the terminal. ok these add up as stress for business travelers on a deadline for meetings"
Pros: "All good"
Cons: "Nothing wrong"
Pros: "On time and easy."
Cons: "BA have stopped giving free snacks and drinks which was always refreshing and different to other airlines! It set them apart but it's just back to another airline now!"
Pros: "Flight was on time and boarded well"
Cons: "This was a codeshare with Iberia and the seats were incredibly close with barely room to fit a small person, much less the 6’+ person who was next to me and had to put his legs over onto my side. Had a hard time getting my bag down between the seats to put under the seat in front of me. And everything was a cost, even water. Note to self, carry water or a drink on the plane if you think you will want one."
Pros: "Were very nice and accomodating"
Cons: "Entertainment only worked sporadiaclly, crew tried toreaet it numerous times"
Pros: "Good food"
Cons: "My bag was not delivered. What bothered me the most was that the representative told me the bag would be delivered to my house the next day. Then they say they want to know what is in the luggage. Why? Does it matter? The two reps were clueless."
Pros: "Very smooth security and boarding process at Gatwick. It was worth the extra $11 to have pre-selected my seat, 9C, in the second row of Coach on the aisle. The seating was a bit cramped, and the flight was full, but being up front made everything more pleasant. The landing process in Valencia went very well, and the metro to the town center was very efficient."
Cons: "The flight attendants had some problems initially with the electronic card reader for taking payments for food and beverage. It's always a bit jarring to me to be onboard an airplane where there's not a single complimentary beverage option, but I know it's common on many non-US carriers."
Pros: "see above"
Cons: "see above"
Pros: "Could not watch any movie on business class again thanks to BA falling apart old aircraft and entertainment system with defect -- this time on both video and sound."
Pros: "The crew on the plane were nice."
Cons: "British Airways misplaced our luggage for three days, and would give us no further information than "it will arrive soon." So, we were stuck near the local address we had provided in case they called for 2 full days. They refused to give us a more precise time as to when they would be delivered. Well, at one point they did say that they would be delivered at noon, but they weren't. Throughout the entire time waiting for the luggage to be delivered, there was no sense of urgency or concern on the part of British Airways. It seems missing luggage is just Business as Usual at British Airways."
Pros: "meal was excellent, blankets were appreciated"
Cons: "Seats were way to cramped in economy. Center seating armrests did not elevate -- even tho there were no other passengers in my row, I could not spread out. I ended up with difficulty walking for 2 days afterwards due to T-band cramps. Please advise your passengers that they need to get up and walk every couple of hours. Common sense, but none that I apparently had."
Pros: "The crew was fantastic and professional, accommodating and very attentive. The seats were comfortable and the flight itself was smooth."
Cons: "The food was not particularly good, I imagine a better class of ticket would improve the food experience. Then again, one does not fly for the food!"
Pros: "Seats to close. To small. When reclined they impact the seat behind more then they should. I carried my wifes carry on and they tried to place a yellow sticker on the second one saying it could not go in the overhead and would have to be placed under the seat or checkedm. Never believed it was my wifes Very aggraviting"
Cons: "Offer larger seats like United Airlines. For a few dollars you can upgrade economy to economy plus which offere 6 inches more leg room."
Pros: "The flight left relatively on time and arrived only ten minutes late. The crew were as friendly as they were totally unaccommodating."
Cons: "In coach, every refreshment costs money, even non-alcoholic beverages, yet all four of my (valid and working before and after) cards were declined, and like all airlines nowadays, they refuse cash. The flight attendant was totally unsurprised, and mentioned they'd been "working on fixing that for a while." Every other airline I've flown, when they can't process your card, they accept it as their issue and just give you the beverage. BA were quite happy to leave me sitting thirsty without even a water for the two hour flight, with nary a apology for their technical issue. A rather basic plane, without entertainment, nor internet."
Cons: "No food, even water, without charge"
Pros: "It was a short flight but the plane and staff were amazing."
Pros: "Everything about my flight was brilliant.. Kind, polite and attentive."
Pros: "It was a short leg."
Cons: "You had to pay for your drinks! How cheap! Also, they spent a significant amount of time trying to get your to shop after they tried to sell you the drinks. I used to love the quality of British Air. I'll use other options in the future."
Pros: "Getting off the plane"
Cons: "Late departure and inefficient gate service. Seats very uncomfortable. Food was inedible. Otherwise, had a great time."
Pros: "Food was very pleasant Choice of entertainment was good"
Cons: "Compared to the JAL flight crew we had on our connecting flight, the staff were disinterested, not particularly polite and gave the overwhelming sense we were somehow inconveniencing them... Seats and leg room not big enough and giant metal box under the seat did not help. Yes, we could have paid extra for more leg room (I am quite tall) but that doesn't seem right (almost akin to discriminating against tall people). Booked the whole flight with BA including a connecting flight with JAL. Couldn't check-in online for the JAL flight and there was no clear information as to whether our baggage would be automatically transferred or whether we would have to collect (as was the case)."
Pros: "Safe flight arrived early!!!"
Cons: "Crew seemed non friendly. Did only what was required. Seats were tight And very cramped."
Pros: "Friendly crew! Comfortable seats...great food"
Pros: "The audio did work for movies"
Cons: "I felt very warm and uncomfortable"
Pros: "Messed up the boarding, all were confuses"
Cons: "Crew seemed frenetic--running around first half of flight than chilling for the rest...nice enough however."
Cons: "The flight got delayed and I couldn't make it for the connection flight. I waited for 6 hours to rebook the flight and BA booked a hotel 2hours far from the airport by bus... I got to LA a day after but my baggage didn't arrive. I got it back 4DAYS after. All of my experience was just horrible."
Cons: "Video froze on volume screen and the food was bAd as usual on aa bread is particularly bad"
Cons: "Flights over 10 hours should be on a more comfortable plane with electrical or USB ports. I had an 8 hr flight from jfk to Rome (Finnair/American) was on a very comfortable plane with better entertainment and charging capabilities. however, the 11 hr flight from London to SAN was more cramped, no charging, fewer entertainment selections and all around uncomfortable. I expect more from BA on such long flights."