It took 50 minutes to get through the bag drop queue. Only 1 staff member checking boarding passes and ID. No point having 14 bag drop machines when the bottleneck is the ID Check.
Cheap cheerful and efficient.
Pros: "The seat was comfortable."
Cons: "We were delayed for nearly an hour."
Cons: "Last flight of the night always running late"
Pros: "I landed alive"
Cons: "No information about the gate until you have tk run across the airport to board"
Cons: "Nothing, the price is great and I would take a cheaper price for the flight over free drinks and food anyday"
Cons: "They forced us to check our carry on baggage and then they lost a sandal which was attached to our backpack. The seats didn’t recline at all. The flight was late."
Cons: "Facilities at gate 12 at Luton were non existent, plenty of money spent on departure lounge to get money out of people but gates were atrocious with no guidance, space or seats"
Pros: "Crew was nice"
Cons: "Less line to check in"
Pros: "Good price, friendly stuff, no hiccups at all"
Cons: "If they can give us a glass of water"
Cons: "On time would have been good and longer than 2 minutes to get to the gate after it came up on the board"
Pros: "The ground staff who helped my mother were just amazing. So kind and considerate"
Cons: "The landing was a little rough"
Cons: "3 hours late and very little information. No refreshments provided."
Pros: "Quick boarding and disembarkation"
Cons: "Poor seat pitch. But only a half hour flight so wasn’t really a bother."
Cons: "Flight delay but that was of no issue. Apart from that there was nothing to complain about. Boarding was speedy. Plane was comfortable. Flight was smooth"
Cons: "Both flights there and back we're delayed in total about 4hours and when you're away for a wkend that's a long time!! I've flown with other companies over the last few years and times have been spot on!"
Pros: "Flight on time and arrived ahead of time"
Cons: "Not having to put our hand luggage in the hold and delaying our journey home"
Cons: "More than one hour delay"
Pros: "Food and crew were excellent"
Cons: "8 hours in the air."
Pros: "Prompt boarding"
Cons: "Was delayed by one hour due to fog (not airlines fault, but a nuisance nonetheless)"
Pros: "Flight was ok once we finally got on the plane. Very basic but ok for a short flight"
Cons: "Customs clearance que was ridiculous, a massive line that was slow moving. Took well over an hour and got out of control as many people on the flight tried to fight there way to the front. I’ve traveled to many many countries over 30 years and it’s one of the worst travel experiences I’ve had. The one easyjet person that we could find had no clue and all he could do was try and hurry everyone up which added to the panic and made it worse. I won’t be rushing back to france."
Pros: "On time. Price."
Cons: "No vegan food just crisps or alcohol"
Pros: "Fast easy hoarding. Friendly staff"
Pros: "Not much. I think anything we liked was about the airport staff, not the easy jet staff. The customer service lady was efficient, but not helpful and kind of rude and all she kept saying was “well everyone else made it”. The plane was also not full (I believe she said 60 people, maybe 58 not including us)."
Cons: "The plane was departing at 8:25 and boarding at 7:55 according to the ticket. At 7:57 there was no gate announced for the flight yet, so we went to the bathroom, came out and saw our gate and headed there. We got the gate wrong, but were only about 5 mins out of the way, so me and my 70 year old grandmother ran through the terminals and we got to the correct gate at 8:16 (less than 20 minutes from the time the gate was announced) and they would not let us on. Easy Jet’s policy (which we have a picture of) is that the gate closes 30 minutes before departure, but we did not even have a gate until less than 20 minutes from the departure. We did not hear them announce our names or last call (until the minute before we got there, and it did not seem like if they would have let us on if we were one minute earlier either). After this whole ordeal and being at the airport on time and through security in time, we went to talk to the check-in person to see what we should do. We stood in line and did not get called up (3 people did not have customers but were not calling me up), so I asked and one girl reluctantly said I could see her. As I was telling her what happened, she got a phone call, answered it in the middle of my explanation, and then chatted for a few minutes with another coworker about who was working and who was going on lunch when. After she hung up, she looked annoyed at me, and I told her again what happened, and she said she could help and to go to customer service. At customer service, we asked to see if we could get on the next flight which wasn’t leaving for over 7.5 hours, which they said we could but would have to purchase our tickets and luggage all over again. The person working was mostly professional, fairly efficient, but pretty callous overall. On top of all this, when they pulled our luggage off the flight (somehow they can board a flight of 60 ish people and still have time to remove our luggage), they pulled one of the wrong suitcases off so we had to go collect our luggage at or destination, and someone else went luggage-less. Ultimately, my grandmother’s first European trip and this was the worst experience we’ve had so far, but after $200, 6 hours, and tears from both of us, we made it to our destination and will never fly Easy Jet again."
Pros: "Smooth landing, good communication during flight. Lots of food choices to purchase"
Cons: "Thought I had booked an isle seat - maybe my mistake; entertainment was a few magazines"
Pros: "We left about 30 minuets late but flight was great and landed about 25 minutes late"
Pros: "Very efficient. Staff helpful."
Pros: "Good price"
Cons: "Minimal leg rooml"
Pros: "The only positive aspect of last night's flight was the helpful, friendly crew."
Cons: "When eventually called to the departure gate we were around an hour and a half delayed so 8.30pm rather than 7pm. We queued along a corridor down a stair case and into the gate itself. It was hot, stuffy and families with small children and pram/, pushchairs were left balanced on the steps. 2 ground crew eventually arrived. No announcements were made. Children cried and got restive as we waited and waited. Eventually we heard our plane arrive at the gate. No announcement from ground crew. We waited. People felt ill. we were called through and herded towards to exit door. We waited, we complained, some decided the train might be a better option."
Cons: "Extra cost for hold luggage"
Pros: "the crew were great. the flight was smooth. the plane was clean"
Cons: "The flight was delayed, because the plane was on a remote stand and there were no busses to take us to the plane. The gate we were at did have an air-bridge, but for some reason the plane was not able to be brought to the air-bridge. i have never heard such a stupid reason for a delay in my life!"
Pros: "Efficient, fast, decent legroom as we were on the exit row."
Cons: "No frills. No drinks or snacks. Everything is an extra charge however the flight was super short, so no big deal."
Pros: "Had a great seat, 2f and middle seat was empty so had plenty of room to lounge about"
Cons: "All was good"
Pros: "Flight was packed, boarding was easy, plane was crowded, in flight service felt rushed."
Pros: "Quick and easy boarding"
Cons: "Delayed nearly two hours."
Pros: "Quick boarding, quick departure, quick landing. Polite flight crew and efficient service."
Cons: "no complimentary drinks, or small snacks. everything has a price. I'm used to airlines in the US where that kind of service comes with your ticket and the airline does not put a price on every little thing."
Pros: "Friendly crew"
Cons: "Delayed. No in flight service."
Pros: "Crew and plane were good"
Cons: "Why do they call us to the gate and then stop us from walking to the plane for ages."
Pros: "Very helpful friendly staff would definitely be using them again"
Cons: "I liked the ease of use on the website,once I arrived there friendly staff from start to finish which helped the flight go by so much better"
Pros: "Staff were especially helpful at the check-in desk, ushering us straight through as we had three small children."
Cons: "Had to stand even whilst the plane pushed back waiting for staff to deal with fitting a child seat for the row in front that ultimately they were unable to achieve. At no point, even after they had failed to fit the seat, did they say it was ok for me or two of my children to sit back down. All attention was on the passengers they were dealing with directly."
Pros: "speed of flight and friendliness of the cabin crew"
Cons: "Too busy selling food and drink to get me a water"
Pros: "Was inexpensive. Very friendly staff. Easy trip"
Pros: "Flight crew was kind and helpful"
Pros: "Long Queue at Stanstead but got through quickly. Boarding easy. Had a wine, chicken baguette and crisps - good. Good conversation with next passenger"
Cons: "the ground crew took way too long in loading the bags and thus we were delayed 40 minutes."
Pros: "Fares were very low, boarding was smooth, several seats were empty."
Cons: "We were told that we could only carry on one item, unless we upgraded to Easyjet plus, but we were not able to upgrade because no seats were available, even though the plane was only ~2/3 full. Our 'extra' items were a knitting bag and a laptop bag, but the checkin agents persuaded us that we would need to check the carry ons anyway, which slowed our departure enough that we missed our bus and had to get a taxi (for 200 pounds). Our flight had plenty of empty seats, and there was more than enough room for us to have had our carryons and personal items (which I would have been willing to pay the upgrade fee for, as the total price would still have been competitive."