Aer Lingus App never showed the gate and the board did not update until very close to the time the gate was due to close. Both planes departed late but no announcement was made which would have saved a run for the gate.
Caring & friendly crew. Most important: got us SAFELY to our destination!
delayed flight stayed whole night at washington Dallas airport at seats , uncomfortable . i am senior citizen , very tired , worst travel.
There was a 6h delay with limited updates . When we got to Manchester the bus took ages to get to arrivals and we missed our train, dinner reservation. Basically lost a whole day due to arrivals Lingus!!
One of the best flight experience I have had in along time. Would fly with them again.
Like getting a bus. No great luxury but will get you there
Got us to destination alive, albeit a bit late. Luggage was left behind. No live tracking app available (available on some other airlines). Supposedly going to be delivered in next couple of days.
The connection time between the regional flight (from Newcastle) to an international flight (to The States) was too short. To require as second security scan and customs clearance within an hour and 20 mins is not enough time to make the actual connection. We had a final boarding call the minute we walked out of US customs and had to sprint (with two small children) through 20 gates to make it in time before the door closed. The concept is great in theory to clear customs before leaving Europe, but the timing needs to be adjusted. We travel abroad frequently and won’t be using this route again. Thanks.
The biking process was confusing and I was called for a seat assignment from I number I repeatedly though was spam, but the flight itself was great
I think the extra charges for seating with no added advantage and the added charges for baggage are excessive compared to other airlines.
Enough seat availability for us to move a little and so sit together - but the flight was half an hour late
On time departure; arrived early into Faro. Air Malta operating flight, crew friendly and efficient.
I didn't eat any food so can't comment on that. The prices on the plane are extortionate (as are all prices on planes). Everything else was seemless and a great experience
I need assistance and I could not fault it at all. I suffer anxiety and I was always put at ease by assistance staff, and the banter was good. On board the staff was so very nice and kind and showed empathy. Thank you to them. It was my first time travelling since I lost my husband and was so grateful to them.
Great flight just took some time to board even when lining up early for the flight, even taking off took longer then expected.
Take off was great but landing is always with a bump.
Flight was delayed by 1 hour 45 minutes. Aircraft was cramped, dirty and uncomfortable. Boarding staff more interested in charging you for oversize baggage than getting you on board. Overall not a pleasant experience.
A delay of almost 3 hours. It was evident that the staff wanted us to board urgently, to the point of rudeness, to avoid paying compensation
It's not the staff's fault. The cabin crew do their best but the setup in Stansted Airport by Ryanair is poor. The herding of people like cattle is unacceptable before boarding and is something that's in every airport but only in Stansted have I seen the queueing of passengers outside the plane on the tarmac and the crew only turning up with maybe 5 minutes to depart. This is a resource issue . Yes prices are good but seemingly comes with a price of poor treatment of customers. I'll pay more next time
On time arrival but the aircraft had seen better days and needed a deep clean.
There was no useful information given regarding the flight back to the UK from Tenerife. This despite the week publicised problems around the EES system and the delays caused to boarding. This aspect of the customer experience could have been much better.
Fast boarding, smooth takeoff and landing. plenty of space in seats. Excellent air-conditioning on a hot day. Perfect experience
Whole way through - far more professional and slick than I expected
Sitting on the last row in between the aisle and a massive person, all people going to the bathroom bumped into me including the flight attendants.
The best budget airline in Europe. Flight was on time, crew friendly and worked hard during flight and were able to meet our needs. Only downside (not the airline's fault), there were no rear steps.
It was transportation nothing more. I will give a positive rating over Ryanair. We missed our Ryanair flight the night before and received rude and unconcerned treatment from the Ryanair customer service. It was late. We were very tired and stressed after doing our best to get to the airport. The so called customer service ladies were completely unconcerned from the start. Aside from that, the flight to London seemed to be their opportunity for advertising. No time to relax as attendants were constantly in the aisle selling. I will never fly Ryanair again!!
Boarding could be better. To get through your gate but to be stood in a corridor for 20 minutes is not great.
Would not advise EasyJet for a 5 hour flight…small plane and hence a lot of turbulence. No inflight entertainment so struggle to pass time in cramped seats. We also fell victim to extra charge for our cabin bags, although bag dimensions were ok, but the handle was rigid and slightly fell outside their testing cage!!….never again will we fly with this airline and be party to their scams for making money!
The food and so are to expensive and old . Crew whas not very friendly . Apparently some other passenger can just Push through the waiting people to board while almost punching me and a father with a child down the stairs. Its always something with easy jet . The seats of row 26 where lose . And for a guy of my size there is absolutely no leg room at all .
Seats, WC,sizes for today's generation adults, and if technical problems arise a complimentary coffee, water nice for waiting one hours, the rest is perfect (pilot and cabin crew)
Crew members were thorough in checking seatbelts and whatnot which makes me feel cared for because passenger safety is a main concern.
I was sent an email that said my card payment was not verified. When I spoke to an agent , he said my card was not verified and the flight I thought I had to booked was no longer available so I booked another flight on another airline(United). Later I got flight updates , etc., concerning my supposed first flight. So if I was charged for this flight on British Airways/American airlines, I need a refund.
The crew made it a great flight. They were friendly and attentive. They made me want to fly British Airways again.
BA has not been handling priority luggage with any special priority. This time our luggage was distinctly very slow to arrive, well after the first half of items to arrive. Business class flights cost a lot and it would be nice to have that reflected in the speed of baggage handling! (I note that this has worsened in our long experience of BA.) On a different note, we spent 2.5 hours on the plane after landing because of an airport mishap at Boston Logan. The pilot provided reasonably frequent update but more could have been done to ensure passenger comfort, such as more beverage and maybe snack services.
I purchased premier economy seats but I was seated one row off and was sitting in economy my bottle of water and cookie did not compare to the menus handed OP it in premier.
I understand and don't want food on a short trip, but tea and coffe (at least 1 cup) should be free. Nevertheless there was water available and the crew was nice.
Flight was excellent, staff was great. My first time in first class and it was very relaxing and comfortable.
They are disorganized….show your flight info half an hour before take off, so you are running all over the place. Customer personnel are not helpful, and act like you are bothering them when you asked for assistance - very rude!!! My very first and last time flying with British airways… good thing we have other options.
There was no entertainment offered or expected, so please disregard my readings of that component. The flight was fantastic. Efficient boarding, takeoff, and even early arrival!
2 hour delay with very little information given. Horrible service by BA employees at Heathrow after we missed our connecting flight. Extremely disappointing experience!
Flight delayed but lack on information at the airport - only knew from looking at flight radar Other people queuing ages before a plane was there as staff not informing them of delays Usual issues with boarding people haphazard What is the point of priority when they don’t stick to it and all held like cattle just before getting on plane
The flight was on time, great value and very helpful crew. This direct flight was the most convenient I ever had coming to Sarajevo over the years. Will definitely use this flight again in the future without hesitation.
Very late to leave, poor communication on expected departure time and when boarding actually started.
Cheap flight but I didn't like the almost one hour delay because of paperwork!!!!
Gate is far at Leeds Bradford Airport. However, as the flight was less than half full, it was calm and not stressful. Great take off and landing. Friendly staff
Boarding was started early and we were lined up in. A glass tunnel on the tarmac we were left standing there for an hour with no information the flight left and arrived 30 mins late
It was great. We arrived a few minutes late but the crew were concert and kind about it. It was a nice smooth fly thanks be to Jesus. I prayed for smooth flight and Yahuwah answered my prayer.
We bought tickets for £30 from kayak but we paid £55 for check in to rayan , they slaught us
Flight was delayed so long we missed our second flight. Entire trip had to be cancelled. Ryanair refused to help us.
Boarding was like being hoarded like cattle, all penned in in an area way to small