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I feel the service staff do not treat American customers well. I also feel there may be discrimination against minorities.

The worst with the trip was the space in economy, my knees are still hurting. There was no way to control personal air by turning a knob above you, it was way to hot on both rides. During the night flight they allowed 2 people from across the aile which was narrow to sit and talk for 7 hours while also using tablets and the flashlight from their phones pointing into the row where I sat at times. They allowed people with way too large baggage to bring onboard. I paid way too much for the ticket ($1,364} for economy. Kayak misinformed me to get cancellation insurance that was only valid for a very short time (less than 12 hours) and was over one hundred dollars. Hotel booking was incorrect, I had the room booked myself at the hotel, only double or larger rooms available which I paid over 400 dollars for. I will never fly with SAS again unless there is no other alternative.

Excellent service throughout. Airport process is quick and easy. Very courteous staff. Great service in the plane! Just outstanding punctuality and service overall!!

The Recaro seats are stiff and have minimal padding. Quite uncomfortable for a 5.5 hour flight. The upfront seats and space are identical to the ones in the back. The upgrade was not worth it.

I paid for the seat with more leg room but on the day of my departure my seat was changed. I brought it to the airline costumer service and he was able to change it back. The person sitting next to me had the same exact issue.

Sat on runway for 1.5 hours waiting on winds to change so we could take off. The pilots did an amazing job getting up in the air when they had permission to take off.

It was a rather short flight. The meal given was a sandwich which did not look appealing at all. Unlike other European airlines, SAS did not leave the middle seat empty for the higher fare paying customers. Luckily since the flight was light, I could move to another row with no other passenger.

This is my fifth time flying with SAS and I love it

Great staff, attentive and polite. The food was okay. We had premium plus seating, which didn’t give us that much space, so that was a bit disappointing, but otherwise the flight was great. Smooth and easy flight

Check-in for SAS at Zurich Airport was absolutely horrendous. Mixed with 4 or 5 low-cost airlines at the same desk with only 2 desks open for bag drop initially with incredibly long lines. They constantly had to get people to the front of the line for flight that were departing soon. We just made it to the gate in time for boarding thanks to the efficient security check. Not up to the standard of the SAS pricing!