Cons: "Opodo messed up my booking. I reached the airport only to find out that the booking was cancelled by Opodo though I received an email from Opodo 24 hours before advising me to check in on the flight. As I was busy with some construction work at home I thought I would check in at the airport. Opodo advisors were not helpful on the phone and I ended up missing a family get together due to their incompatibility."
Pros: "Not a lot"
Cons: "The flight was delayed for 6 hours due to a mechanical problem. For 6 hours the passengers were told little or nothing & were eventually given a voucher for $10 to redeem on plane. Mechanical problems can of course occur,but how the airline,Aer Lingus,dealt with this was appalling."
Pros: "Excellent! They quickly offered to help me board the plane since I walk with a cane. This was my first time flying Aer Lingus from Chicago to Dublin with a connecting flight to Leeds and I was impressed with their service and efficiency. I noticed the flight attendants were attentive and courteous to passenger needs throughout the flight which was 6 hours exactly. I have flown on many airlines and the service on Aer Lingus rates the highest for passenger satisfaction. Look forward to flying them again. Thank you!"
Pros: "Professional staff"
Cons: "Slow boarding"
Pros: "The crew was very helpful and has provided lots of water now and then, wich was really relieving on the long distance. The seats were quite comfortable, the food quite all right."
Cons: "The flight was delayed wich caused a lot of stress bevor, while and after it, 'cause of the connection flight, that we were afraid to miss. We've got the connection at the end, but the luggage didn't come with us, so a luggage investigation was needed. A lot of paperwork and stress, hopefully I'll at least get it back soon. Entertainment wasn't available for several hours, it was an error in the system or something. Some of the seats have had it, others have had not. It took them hours to fix it."
Cons: "Very bumpy takeoff and landing"
Cons: "Boarding was hopeless as usual. Held us on stairways for ages after passports were checked by the ground crew"
Cons: "While we arrived on time there was no air bridge ready.We had to wait for 15min to connect the air bridge. This was very frustrating and seems to be a common problem as it was also the same scenario on the out bound flight to London which then caused me to miss my transatlantic flight as Aerlingus delayed the flight leaving Dublin plus air bridge problem"
Pros: "Waiting ages at another carousel from NY flight meant that I missed the booked flight and had to pay another $60.00. This was efficiently done...but notice about bags being taken off roundabout would help.I thought it was a tour groups's and did not search for my missing bag ...Young woman in the Air linguis Dublin baggage office sweet and patient ...give her a raise."
Cons: "The enormous distance between getting off one plane and trying to get on to another ...some signage confusing re Internal direction to Terminal 2"
Pros: "Staff really helpful"
Cons: "No vegan food options"
Pros: "Good food, that’s it!!"
Cons: "Entertainment system is very very poor. There was no tissue paper in the business class toilets on the return flight. The Aer Lingus reos in Orlando were rude and unhelpful. Sat in business class and the seats are very annoying. They adjust using a sensor pad and the slightest touch off it,your seat starts shifting. I’ve had better experiences in economy class with other airlines. I just think it’s laughable that Aer Lingus class themselves as a 4* airline"
Pros: "very professional crew"
Cons: "Too many people bring too much cabin baggage Delayed taking off because of late boarding"
Cons: "Dirty aircraft. Almost 1 hour delay."
Pros: "Smooth flight, wonderful crew, all ahead of schedule"
Cons: "The bussing at Faro Airport"
Pros: "Staff were very helpful and considerate."
Cons: "Breakfast was disappointing, I would prefer something savoury. As another passenger commented ... "It was not worth being woken up for a muffin and juice." The entertainment was excellent, however the screen lit up repeatedly for announcements about an offer of connectivity while we were all trying to sleep. Those who had wished to avail of it had probably done so long before. It was quite annoying and intrusive."
Pros: "Lovely crew and comfortable seats. Didn’t try food or entertainment"
Cons: "There was a terrible draught almost like an open window!!"
Cons: "I had a changeable ticket but could only do so a 1counter. Missed earlier flight as a result. Terrible service. At Dublin airport going out they let me change at the gate. Bot not in Heathrow."
Cons: "Boarding and deplaning"
Cons: "The plane interior needed maintenance. The seat pocket in front of me was falling off, and things were tattered"
Pros: "Flight delayed, we boarded by bus vey far away from the track, in he midddle of nowhere. It was pouring and we had to wait our while boarding the stairs, when there was many many fingers To board available, just nonsense. Then, furthermore, one of the flight attendants rushed us in bad manners. 40 more minutes sitting in the plane, just waiting to take off, again, ridiculous. To top it all off, we waited almost 2 hours in Dublin airport for the luggage since supposedly There was a mal function from the cargo door of the plane, where we only received little Bits of information when we all complained"
Pros: "Cold air was on for the entire flight, despite it being 4 degrees outside"
Pros: "A replacement plane did not take hours to get set."
Cons: "Flight was delayed by 1 1/2 hours as another plane (Titan) was used as the scheduled plane was not operational."
Pros: "Time of connection"
Cons: "Was a bit dirty between sits"
Cons: "Safety briefing crew member & pilot impossible to understand. Very poor diction."
Cons: "Most uncomfortable flight ever"
Pros: "Short flight so no food"
Cons: "The delay"
Pros: "Price Staff Efficient Comfortable Boarding and exit procedure excellent"
Cons: "Lost our luggage on our way home. Worst is that it has our toothbrushes and I can’t find new ones at 10:00 at night..."
Pros: "Crew were very nice"
Cons: "Chaotic mele in the cabin as people used both entrances and met in the middle."
Pros: "On time. Reached early"
Cons: "No compliments of drinks"
Pros: "Crew on board were positive and helpful"
Cons: "Flight was delayed and there was no information available in the terminal as to why, delays with announcing that we wouldn't be departing on time as per schedule, updates were slow and not forthcoming, disappointed with the service from the airport reps"
Pros: "Seats comfortable even with my disabilities."
Cons: "Assistance seats all taken by able bodies. No room for disabled. Not enuf staff for volume of disabled rendering a delay to our flight E1 273."
Pros: "Crew on board were very nice and very helpful.Apart from that I am struggling to see how this is a 4 star airline. It's a joke"
Cons: "AerLingus use a Boeing757 on this route and the seats are old, uncomfortable and many have dips in them.The entertainment system is ancient and had limited stuff on it. The food was as bad as airplane food gets. The 'beef' Shepard pie was lumpy and over salted. Also you must pay for beer and wine on this 4 star airline. They use "smart flies aer Lingus " as their advert tag line. In my opinion smart flies someone else"
Pros: "Friendly efficient Staff. On time baggage both in Zurich and in Dublin almost literally as I got through passport controls. So I could not have asked for better."
Pros: "Good company good films and service"
Cons: "Some of the food"
Cons: "Didn't like the fact when we landed in Dublin at 1.25 am. The plane did not park at terminal 2 but on the Tarmac where we had to walk in the cold to a door and then walk down a dingy corridor past terminal 1 security and luggage reclaim to terminal 2 to get out . If they are landing planes at the old terminal passport control and baggage reclaim should be in terminal 1 for these flights instead of a long trek"
Pros: "Comfortable seats, skilled pilots and polite crew."
Cons: "Our flight was delayed and therefore a late night became a very late night to get back home."
Pros: "All was ok on trip. We didn't have food or drink."
Cons: "The trip while 10mins late leaving was ok. The big problem I felt was we were going to a funeral and 2 booked Monday and 3 booked Tuesday. We are 3 retired ladies and had to pay €276 each while the 2 men paid €150."
Cons: "no entertainment or food on this short flight so can't assess."
Pros: "Staff quite friendly Nice plane. Had 3 seat to myself"
Cons: "Once again I had no choice of meal as my seat was at the last row"
Cons: "We just returned home to New York from our trip to Amsterdam and Ireland. The trip itself was amazing despite the sub par customer service we received from Aer Lingus that definitely put a damper on our vacation. Our flight on Wed July 19th from NYC to Amsterdam went off without a hitch until we claimed our luggage, my brand new suitcase was covered with stains. Very disappointing but we went on to enjoy our time in Amsterdam. The real problems began when we flew from Amsterdam to Dublin, first we were seated all over the plane and worst of all when we arrived my husband's bag was lost. We went to customer service and completed the paper work. Everything my husband had for the trip was in that bag. Aer Lingus only texted him once and after that he had to call every day to check the status of his bag. Instead of exploring Dublin, we had to spend Sunday shopping to get him clothes for the trip. No word from Aer Lingus. Monday morning July 24 he calls to find the status of his bag. It was found in Amsterdam and was to be flown to Dublin and shipped to our next stop in Kinsale. We arrived Monday evening to find that the bag had not been shipped. Again no word from Aer Lingus. My husband called to find out the status and made arrangements to pick the bag up when we were flying back to NYC. We were happy the bag was found but my husband still was without all of his belongings for our entire trip. On Thursday July 27 we arrived at the airport early to retrieve the bag before we checked in to our flight. We were dismayed to find that there was not a person to talk to but a phone on a column to call to get help retrieving the luggage. There was a queue at the phone with people ahead of us in similar situations. Finally someone came out to escort my husband to get his bag. We were traveling with our son, and again our seats were scattered about the plane. There was no one at checkin to help us, and we didn't get help at the gate. So we had to sit separately for the 6 hour and 30 minute flight. When we claimed our bags, my bag now had tears along with the stains. This was a brand new suitcase and it is now ruined. My husband says he will never fly Aer Lingus again and this was the worst customer service he has had in his life. The customer service was virtually non existent."
Pros: "nil unfortunately"
Cons: "waiting in three different lines for over two hours with one person serving! Paying for my baggage (under20kgs) with my flight then being forced into paying again at the airport because they said they did not have my details on their system. being forced to go to another line and que up to pay a second time for my baggage to be taken onto the airport. Going back to another line to put my baggage in and show the receipt for the baggage that had been paid for twice. Going to the next (another) line with one person serving - several Dublin passengers in the que and a line that as about 100mts long- yes about 100 metres long with one person serving without any Lingus staff coming to see if all was ok . No help no announcements nothing. sitting in a plane for an hour and a half with three children under the age of four crying, screaming and yelling all the way without a thing being said by any of the crew. A little is ok, but three families with young children with no support from the crew was not pleasant"
Pros: "On time"
Cons: "Delay at Dublin waiting for plane to get parked"
Cons: "My connecting flight made through a separate reservation was delayed. Before we departed, I knew I wouldn't make my Aer Lingus flight. Since the airport I was in didn't have an Aer Lingus desk, I spent an hour on hold with Aer Lingus. I never spoke to a single person. Online there existed an option to change to a later flight, which would've cost €350 per ticket (I paid €160 per ticket originally). When I arrived at an airport with an Aer Lingus desk, they said there was nothing they could do for me and I had forfeited my tickets by not showing up on time. Long story short, this a second rate company with terrible customer service and support who are willing to take your money without offering anything in return."
Cons: "4* star airline...hahahaha... yeah,because charging for a newspaper and for headphones is 4 star stuff!!!! Staff are unprofessional and rude sometimes"
Pros: "USA immigration at Dublin aerport"
Cons: "Buying drinks st ridiculous high prices on the flight. Sests with restricted legroom because of entertainment boxes."
Cons: "Boarding and disembarking was very badly controlled"
Pros: "The flights were on time."
Cons: "Since I booked with vayama, through kayak, aerlingus wouldn't give me more than basic flight info. I didn't even know if my seats were confirmed, which they weren't on the connecting flight with JetBlue airlines. The website said to contact vayama, vayam said contact the airline. Our bags were not checked through to our destination so we had to collect them in New York. They are supposedly partner airlines but told us we had no choice and had to wait till aerlingus opened customer service. We were stuck for 7 hours outside of security with our bags and 1 Duncan donuts kiosk. The 12 hr overall layover was bad enough without that. I understand that booking through discount sites comes with its own cost, but you should know if you have assigned seats and that your baggage will make it."
Cons: "Screwed again for carry on bag which I attempted to upgrade from 7kg to 10kg online, paid my €20 to learn at the gate that it changed from a "carry on" to a "to be checked in" bag. I was td I would have to pay another €25 to take it on board. I just refused and left my bag there with them. Tired of Ryanair deliberately screwing people fo add ons especially when there is no deliberate intention involved in the action. No empathy or understanding just screw the Customer at every opportunity. No longer a Ryanair Customer, its Service and Respect that I prefer,,,"
Pros: "Crew good."
Cons: "It took a long time to board."
Pros: "Quick quiet and professional"
Pros: "Quick and on time"
Cons: "Rubbish carry on policy and constant sales"
Cons: "Stood in a queue for ages. Got our bags checked and then told that flight in was delayed and once in passengers will deboard first and rhen we will board. No apologies offered. We left late and areived in Dublin late. The trays in front of our seats (all three in our row) were dirty with spilled teas etc and we were not able to use rhem. As for flight and crew and everything else it was ok and nothing special. We felt rushed and were told get a move on quickly."
Cons: "The heat, insane air con not working"
Cons: "They made is walk around barriers carrying our bags slowly shuffling forward to get into the seated area in front of the gate. It took 15 mins . They could set up the ticket check inside the seated area so we could relax."
Pros: "Staff were very friendly and very patient with difficult passengers!"
Cons: "Plane felt cramps, but it was a low price so to be expected."
Pros: "Keeps to schedule. A high performing low cost airline."
Cons: "Cost of the food and drinks but I’ll still fly with Ryanair again."
Pros: "The price is generally good"
Cons: "Ryanair broke my bag and damaged my other bag"
Cons: "Was told at boarding gate for a visa check stamp requirement. Admittedly it was mentioned in a casual way in the boarding pass,but wasn't a border control requirement. The airline could have done it there. But was denied boarding, waited for 6 hours to catch next flight and further connections."
Cons: "Boarding commenced after the given departure time with no sign of a delay on the departure boards. There was no clear guidance for queuing, so the speedy boarding we paid extra for was close to useless, staff then scanned boarding passes without a care for passports. Once on the plane the flight was delayed for 2 hours and only after 45 mins of sitting around waiting for an explanation were we given one by the captain."
Cons: "expensive ticket when you add up all the fees, plus it’s stressful and chaotic."
Pros: "It took off and landed safely."
Cons: "1.5 hours late. No air conditioning Cabin crew not attentive, and had the intercom turned up, so when she spoke it was like nails scrapping down blackboard. Minimal information coming from the cockpit."
Pros: "Price; travel light, and take own food and it’s fine."
Cons: "Wait for the drinks/food service, and we would be on the way into land before they reach the middle of the plane on London -Dublin flight"
Cons: "Flight was delayed"
Pros: "Quick efficient flught"
Cons: "Didn’t pay for priority booking as I had my seat prepaid and only one bag . Why would you pay for priority booking?? I think the system could be simpler"
Cons: "Toilets needed a good clean, they also smelled stale"
Pros: "The staff were professional"
Cons: "Bad language and rude conversations by some passages."
Pros: "Staff were good - even the cabin crew member who was still training was friendly and professional. Landing was incredibly smooth. The pilot also dealt very well with the turbulence and was able to predict it so the seatbelt sign already came on before any trouble."
Cons: "Even by budget airline standards, Ryanair is mediocre at best. The chairs are uncomfortable for a 4 1/2 hour flight - manageable, maybe, for a shorter journey but not anywhere good enough for that length of time. Boarding took an unusually long time and even priority passengers were stood around waiting to get onboard a good 15 minutes or so after already having gotten into the jetway. Not to mention after landing, we were stood over an hour waiting for baggage because, for some reason, four different flights used the same carousel (and presumably only had one team getting baggage off all four planes) despite there being a second one free which I'm sure they could have easily used. Don't have four planes landing near concurrently if you don't have the facilities to deal with it. Ryanair is cheap, yes, but by the time you have to pay ridiculous amounts for things most other airlines consider normal (for starters, you can't even take a full size hand luggage bag on board without priority boarding), it adds up to being less "budget" than it would have been to fly with a higher end airline like British Airways and you'd have to be an idiot to choose Ryanair over a cheaper, higher quality, airline. Honestly, I have no idea how people choose Ryanair more than once in their lifetime."
Pros: "Straight forward flight"
Cons: "Having to pay for my family to sit together, this could have been offered with the automatic seating allocation, there were lots of 4 seats together . It seems that you are intentionally separated so that you pay to change."
Pros: "Reasonable cabin bag allowance."
Cons: "Even with priority boarding, kept standing as long time in a freezing tunnel."
Pros: "Quick announcement of gate"
Cons: "Eased through security in Lisbon; only to be left standing for at least 40 mind; no announcement from staff. In total our flight was delayed by 90mins and now we have missed our coach for the last leg of the journey! Not happy at all!!!"
Pros: "Crew were nice"
Cons: "Seating was cramped"
Cons: "Delayed 3 hours and not updates or water available very poorly managed"
Cons: "We were told we had to go to the toilets before taking off as the Toilets were not working on the plane. Also the plane was delayed in taking off."
Pros: "It’s nice flying into Alicante where often those awful automatic passport machines give way to mails checks so much faster"
Pros: "The boarding system"
Cons: "The delay"
Pros: "Very quick flight"
Cons: "Slightly delayed"
Cons: "Birmingham airport is awful the facilities the infrastructure the waiting the queues for security 0/10"
Pros: "Not much."
Cons: "Late departure. Staff herding us like cattle before take off. Smelly cabin."
Pros: "savannah and other staff member who catered for front of airline were just fanstatic.. down to earth really helpful and clearly experienced. really well done. please can they be passed some thanks from me. wayne trueman front row"
Pros: "The crew were quick and efficient"
Cons: "The flight was delayed and we had to stand outside on the tarmac in the freezing cold for about twenty minutes before we were allowed to board."
Pros: "The height"
Cons: "The screaming baby"
Pros: "On time and friendly service"
Cons: "Hard landing was a bit worrisome"
Pros: "Flight was quick and easy."
Cons: "Boarding process was a little slow."
Cons: "Flight was delayed took forever to get us on the plane"
Pros: "Plane new and flight good. Plane landed on time. Crew pleasant"
Pros: "If you like be herded around like cattle, and having no apology even when your flight is late, then you've come to the right place."
Cons: "Late flight. Family scattered around cabin in different seats. Completely unnecessary."
Pros: "Boarded quickly and smoothly, and landed ahead of time. Offloaded very quickly and smoothly also."
Pros: "Male member of cabin crew was funny, friendly & proffessional"
Cons: "No prosecco immediately after take off!"
Pros: "Left on time,arrived early."
Cons: "All the steps to board plane."
Pros: "Everything about it was smooth and easy"
Pros: "Simple budget flight. You get what you pay for."
Cons: "Unexpected manual checking of bag into hold. I hadn't packed with that in mind and was concerned about breakage and the fact that my bag had no lock. But the bag survived intact."
Pros: "No panic"
Cons: "Bad job with customers. Sorry."
Cons: "I dont like that they offer reasonable fares but then everything costs extra money. Check in bag, any food or drink on the plane."