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Pros: The crew tried to be helpful but were equally frustrated with the ground crew.

Cons: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Pros: Professional crew. Good simple check in.

Cons: Nothing.

Cons: Klm is the best, even on a 40min they served small breakfast.

Cons: Bigger seats the new ones are way to narrow

Cons: Bigger seats the new ones are way to narrow

Pros: Overall a nice and good flight

Cons: Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting...

Pros: Flight was on time.

Cons: Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt.

Cons: I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,

Pros: Yes

Cons: Nothing. Flight was amazing

Pros: Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness.

Cons: Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili.

Pros: Terrific hot breakfast in bus. class

Cons: Window did not darken like the others.

Cons: Still don’t have my luggage yet

Pros: Flight was on time.

Cons: Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt.

Pros: Nice crew, good food.

Cons: Both bathroom were not working in business class area.

Pros: KLM are our airline of choice. A great full-service carrier with impecable standards.

Cons: Nothing

Pros: Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness.

Cons: Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili.

Pros: KLM are our airline of choice. A great full-service carrier with impecable standards.

Cons: Nothing

Cons: A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great

Pros: The crew was professional & friendly

Cons: Food was terrible honestly, entertainment system didn't work on 1st flight.

Pros: The plane size & comfort was excellent. The staff were very friendly

Cons: N/A

Cons: Bigger seats the new ones are way to narrow

Cons: When its rain we shouldn’t walk to the air plain

Pros: Usual faultless KLM experience

Cons: Nothing.

Cons: Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew.

Pros: The crews were pretty great!

Cons: The regulating of the temperature.

Cons: When its rain we shouldn’t walk to the air plain

Cons: Boarding was crazy. Could not everyone in the gate area.

Pros: Decent price for economy comfort seat, 4A.

Cons: The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate..

Cons: When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry.

Pros: Yes

Cons: Nothing. Flight was amazing

Pros: Decent price for economy comfort seat, 4A.

Cons: The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate..

Cons: All of the less than good, obvious!

Pros: Impressive service... amazing crew, very friendly and professional

Pros: The plane size & comfort was excellent. The staff were very friendly

Cons: N/A

Pros: Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!

Cons: Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM

Pros: Comfort

Cons: Internet

Cons: Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew.

Pros: Nice crew, good food.

Cons: Both bathroom were not working in business class area.

Pros: Impressive service... amazing crew, very friendly and professional

Pros: The crew.

Cons: The time between flights.

Pros: it good but the food should be better

Cons: don’t know

Cons: Due to mishandling of the situation, we were not allowed to board the plane, despite the fact there was no restriction for us not to do so.

Pros: The crew was great and friendly

Cons: How can you ran out of wine on a flight

Pros: Worst customer service ever no one ever answer the call also no one ever answer call from vayama DO NOT BUY FROM VAYAMA

Cons: Honestly never buy a ticket from a vayama or kayak worst companies to buy ticket from I wanted to extended my ticket and they were charging me $1200 for extending my ticket from Lahore to New York ... instead I just missed my flight and got new ticket for $500

Pros: The crew was attentive

Pros: Fortunately I was in an exit row, so I had legroom. Other seats were not very spacious.

Cons: Arrived SF almost an hour late, then took an hour for luggage to arrive so we missed our next flight.

Pros: The boarding, comfort and crew were excellent. Everything is very organized and professional.

Cons: I had a 12 hour layover in Istanbul. The hotel was great and I appreciated the good food and rest. However, it took nearly an hour each way to the hotel. I think it would be great if Istanbul airways cooperated with the Yotel so transit passengers could stay in the airport. They helped me to get a visa and they say it will be reimbursed, but all of those things took time when I was so exhausted after a long flight. Overall, it was wonderful to have that opportunity to rest and shower on a long wait, but it would be even better if it was closer and it was clear ahead of time that a visa would be needed.

Pros: Yes

Cons: Them good

Pros: Smooth boarding

Cons: If they could serve a light snack would be good

Pros: Crew was excellent

Cons: Better seat cushions

Cons: The aircraft was very cold and chilly.

Pros: New aircraft

Cons: The willingness to provide a better quality service by the entire cabin crew and improved food quality.

Cons: Attitude of some of the cabin crew very bad. Service was poor and with short comings. With Emirates either the service is very good or very bad. They need to get rid of the dead wood!

Cons: The crew never answer the calls when we call

Pros: Food, crew , entertainment are excellent.

Cons: The boarding is a little longer than normal

Pros: The Cabin crew was amazing, the ICE entertainment has many options of movies and programs, the flight was smooth to Singapore.

Cons: Keep the good work.

Cons: Better choice of movies

Pros: Crew was very helpful

Cons: More entertainment

Pros: Crew

Pros: The crew was amazing and helpful. The food was really good and the flight was timely if not early to my destination.

Cons: Very cramped seating, the 5 hour layover in Frankfort was rough, When we landed after 9 hours I wanted to use the restroom and the stewardess said we had to exit the plane immediately

Pros: We were the only customers in business class, which was nice. Lots of attention from the crew, and food was good.

Cons: Ummm, THAT was "business class"? Same seats as economy, with middle seat blocked off. Limited recline, no entertainment, no comfort seats. Nice meal, nice drinks, nice service...but I'm a little stunned that a European airline would call this kind of seating "business class". Only thing that separated it from economy class was a curtain, and middle seats blocked off.

Pros: Wide choice of movies and entertainment

Cons: Better menu options and in-flight service

Pros: This is how my trip started that day. Missed my checkin window by 10 mins do to waiting in traffic for 45 mins, because of wreck. Got to the ticket counter at 8:35 and my flight my was set to take of at 9:30. There wear others in the same boat as me, we where all flying with American. I will Never ever fly with American again! The Lady was so rude then she said we were disgrutle when we ask to speak to a manger about trying to board even though or flight didnt leave until 9:30. Not Military Friendly at all. So I ran down to Lufthansa and talk with a guy at the ticket counter that was understanding of the sistuation, he told me what to do once a Book my trip through Kayak he checked me in and got me right to the front and on the plane for the next flight that left 2 hours after my missed flight. I book my trip and got through Tsa all before my flight with american even took off. When I boared the plane the cabin crew was very helpful and laughing and joking with the passagners their smiles brighten my day and made me feel at easy. I was stressed out about missing my flight with American Airlines and that lady at the ticket counter that when on got my flight with Lufthanse I felt like they were my friends and that I have been flying with them before. I will always use Lufthansa when fliying back home back to the states! Thank you to flight crew and men and women at the ticket counters!!

Cons: If I could change one thing it would be better food, or the drink protion size or just give out canned drinks. But over all the best flight I have taken in a long time!!