|Flights arrive in||Thailand|
|Flights depart from||England|
|Airlines||China Eastern, Air China, Shenzhen Airlines, Gulf Air, Philippine Airlines, Turkish Airlines, Ukraine Intl Air, Royal Brunei Airlines, China Southern, Emirates, SWISS, Oman Air, Lufthansa, KLM, Qatar Airways, Etihad Airways, Austrian Airlines, Finnair, British Airways, Eurowings|
Pros: Ease of boarding.
Cons: Delayed an hour without a notification of how long.
Pros: Crew was helpful and friendly in every way.
Cons: Seats are definitely made for smaller sized Asians.
Pros: Crew was friendly and helpful.
Cons: Seats are definitely too small in both directions.
Pros: the crew
Cons: Wifi didn't work
Pros: The seating was very comfortable
Cons: The food wasn’t that great, normally in premium economy you get the same food business class. But even compared to economy the foods was not good enough.
Cons: Food at AirChina is alway consistently terrible I Asked for the red wine, they only fill 1/3 of a glass, I asked for it again, then it was filled only to 1/2 glass No personal entertainment, no USB charging
Pros: Cheap price.
Cons: The food was not great. No USB charger. The other passengers were noisy.
Pros: Food was good! Crew spoke great English.
Cons: 6 hour plane ride with no TVs/entertainment options were unclear, and no meal from PEK-HKT. Outdated entertainment system on 11hr flight from YVR-PEK. Beijing airport was an absolute maze, we got sent in 8 different directions from the moment we got off our plane!
Cons: Worst airline in the world ! Rude staff terrible customer service, flights were late, connecting gates were a mile away. I will never fly air China again. Food was disgusting
Pros: Very friendly and helpful staff.
Cons: Lost my bag.
Cons: You can't even supply the flight yet constantly send e-mails asking how the flight was. You shouldn't offer flights if you can't book them. Then sending constant e-mails making it seem like they're booked.
Pros: We asked at the China air lounge if we could change seats to sit together, which they did.
Cons: Food quality (we did not eat a bite), space
Pros: Was an ok flight experience. Boarding was smooth and the cabin staff were pleasant.
Cons: Not one of my 4 flight legs were on time. The flight I was on was advertised as non stop flight but what is not made clear is the flight has to make a stop for passengers to clear immigration and customs - which is ok but they should make it clear. They also have a wierd policy of not allowing use of phones or tablets even on flight safe mode which if you aren't prepared for makes a boring flight.
Cons: We paid $37 to check in 1 Baggage and the flight from SFO to Beijing had delivered the baggage in baggage claim area. We had to take Chinese Visa to get to the baggage, even-though it is a transit. We missed the next connecting flight to Shenzhen as it ate up all our time. Now have to travel in the mercy of the airlines for next flight. PLEASE MAKE SURE YOU LIST THAT "VISA NEEDED IF CHECKING IN BAGGAGE"
Pros: The plane was super new and the flight was smooth and really great. The food was yummie.
Cons: My luggage did not arrive at the airport in Istnabul and I hope I will get it back.
Pros: Friendly and helpful flight crew Good food Free movies to warch
Pros: The airplane was clean an good and the crew was nice
Cons: The food could be better.
Cons: Delay of 4 hours as connection was gone , costumer care not answering, transfer desk very un professional, very bad management of delay . Zero infos
Cons: The men from the crew was not friendly at all
Pros: Crew were courteous and efficient.
Cons: No IFE and wifi inflight. Snacks served was very poor quality.
Cons: I do hope the cabin crews would smile more to let the passengers know they are happy to serve.
Pros: Flight was on time. No stop over, because it is a direct flight.
Cons: The choice on the menu is not available, the bread was not given to us, because they run out, no apple juice because it run out too. Drinking water served, it is warm.They should offer some ice cubes or ask the passengers if they want ice... Other airlines, serves different juices through out the flight. Crew not communicating at all. Doesn't say anything or serve you with a smile.
Pros: Flight was on time.
Cons: Crew must smile and speak to passengers...poor body language. Waiting for our luggage in the conveyor and give to the guys for them to put a tag for transfer flight to London. If it is connecting flight, passenger should get their luggage in their final airport of destination. Causing delay, because we still have to queve in the immigration. Don't see the point in that.
Cons: The extra bag fee is insanely high, $175.
Pros: I did not like anything from this trip. I just learned my lesson not to travel with turkish airlines ever again.
Cons: flight was canceled from previous flight so we had to overnight in istambul and the whole situation was handled very poorly nobody took the time to explain to me what to do and mind this I was traveling with three year old and I found myself crying at midnight at the airport not knowing what to do.
Pros: Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights
Cons: It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!
Pros: The food
Cons: My seat wasn't working properly and wasn't comfortable.
Cons: Ticketing staffs should and can be more co considerate. Average rating at best, and sometimes very rude.
Pros: Very uncomfortable
Cons: More cushion
Pros: I like the the plane ride. Even though it was economy class the place was clean and good customer service
Cons: The food wasn’t great and I was assigned to a emergency exist seat without any consent
Pros: I was late for the check-in but still was able to get on board in the nick of time
Cons: The food, most definitely!
Cons: Staff on the ground seem to still display old socialist customer “service”. UIA fees are outrageous, charging for 2 nd cabin bag almost $40 and for airport check in iso web-site. If it was low cost carrier , which is not, annoying. Previous flight KBP to HRK on 5-21 offloaded despite confirmed sea
Pros: The crew was great and the flight was on time.
Cons: Seats were a little tough.
Pros: No customer service skills at all
Cons: Ukraine is great when it comes to taking your money, but when you have an issue or can't find your bag, they will not compensate you
Pros: No problem
Cons: Service can b warmer
Pros: seats and airplane are in superior state
Cons: the food and boarding
Pros: Everything but mostly the leg room. Not sure if it's due to the airline type (Dream-liner) or just the seating arrangement but makes for a very comfortable long haul flight. Excellent wide screen entertainment system, not like the majority of aircraft with undersized and poor screen quality.
Pros: New Boeing 787, crew very tidy and efficient.
Cons: The change over in Dubai for crew change. Shame we have to leave the aircraft and re-board. The entertainment kept playing up and the choice of films was not brilliant.
Cons: They ran out of 1of the choices of the meal and I was forced to take the remaining meal which was fish cakes, which I don’t eat. There should be enough food to cater for passengers and regular snacks on board.
Cons: Wine ran out at the first meal - they only had 5 red and 5 white for the whole plane for a 13 hour flight. No hard alcohol at all so I couldn’t have my G&T to help with sleep. The food was definitely not anything special - the chicken and potatoes was potatoes with sauce and one nibble of chicken.
Pros: Easy boarding and flight was 3 and 3 across. Short flight but nice surprise that they still served a full meal and came by twice serving drinks. Would fly again.
Cons: They keep the air temp. somewhat warmer than we are used to in the US in the cabin but we just kept our vents above our head open with a breeze on us so it was ok.
Pros: Seats were comfortable
Cons: 1. Rude/unkind flight attendants, clearly judgmental of English speaking passengers 2. Worst airplane food ever 3. Bathrooms were dirty and not maintained
Pros: I thought the seat were better and were very uncomfortable!
Pros: Seats have enough legroom, everything is clean
Cons: Food worse quality than before. No snacks as well
Pros: They were very supportive. Thanks.
Pros: Live sport TV, on board wifi
Cons: More livesport TVs and browsing data.
Pros: Was punctual. Crew little neurotic
Pros: Everything else
Cons: The crew didn’t have me the right food
Cons: Screens need update, mis functions on equipment
Cons: Only two options for dinner is very few options.
Pros: Crew was very friendly. Seat a pretty comfortable.
Pros: I liked that it was a straight flight from SFO -ZRH. On board entertainment was great.
Cons: Seating is way to tight. Service from crew is nothing at all like it used to with Swiss. Nearly a smile from crew ( both legs of flight) mostly just hand motion when serving food. Food was a big disappointment too. It feels like all the good service is reserved only for business and first class !
Pros: Crew was great. Seats were uncomfortable. No air. It was extremely hot.
Pros: Flight arrived when it should
Cons: the seating space is incredibly small, which made the flight uncomfortable
Cons: the QTY of food not enough. Chiken and fish dise was left too fast.
Pros: Got 3 seats so I could sleep
Cons: everything ok
Pros: On time departure. Nice lounge
Cons: In Oman airs home airport there was no service desk. When the flight was delayed the sent 1 agent do deal with a full glitch’s worth of guests. Even though the delay was over 6 hours they gave no compensation besides lounge access to a lounge that is not fully functional. The next morning (yes the delay was overnight and they didn’t provide a hotel room) they called us all to the gate only to tell us they still were waiting for the plane to be repaired (the night before they’d Told us the flight would be in time as they’d flown another plane in). Again there was only one Oman air agent and just normal airport staff to handle the full flight. People were yelling and there was a lot of anger but no official announcements were ever made and only rumors passed from those who actually had a chance to talk to the on me guy. Finally when i arrived in Bangkok it seemed like they had there act together as there were many agents on the gangway to assist people to find connecting flights. Being so late there was only on flight for me and several others trying to get to Phuket. An agent took us to immigration and told us all he’d meet us in the other side to take us to the check in. HE DIDN’T SHOW UP. We couldn’t go back in the airport to find him or anyone from Oman air and were left to find an airport employee who graciously helped us find the booking office and just make the flight. I fly internationally regularly and this was by far the worst airline experience I’ve ever had or even heard about.
Pros: Free wine!
Cons: Food was poor. Movie options limited and the software frequently froze and needed rebooting.
Pros: Amazing crew!
Cons: The onboard entertainment were quite outdated selections. The seats are very small for such a long flight.
Pros: Crew was great, plane was nice
Cons: delayed again, almost missed connection
Pros: Crew helpful. Food good.
Cons: Better range of movies please
Pros: Crew was friendly
Cons: Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs
Pros: Entertainment was amazing
Cons: Seats a bit hard
Pros: Friendly crew, upgraded seat was worthwhile
Cons: More snacks in between meals,
Cons: The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning.
Pros: Q Suite business seats are the best with excellent service & delicious variety of meals.
Cons: Nothing. Every thing was great!
Pros: Everything was good and nice. Had a good time and felt welcomed. Had a really good experience.
Pros: The crew was very cheerful and helpful even though I was puking my guts out on a long flight with a lot of turbulence
Cons: It was an insanely long and pukey flight. The airsick bags have this seal that you have to tear off before you can open it which my son discovered a little too late.
Pros: The crew was amazing. Made traveling with infant little less harder.
Cons: The crew from Doha to Kolkata segment could have been little more helpful, especially when they see someone travelling with small kids
Pros: Qatar Airways could not be described except a FIVE STARS airline. Great hospitality and respectful crew
Pros: Some of the crew members were unfriendly, the economy seats were not very comfortable, there were no snacks on a 14 hour flight only water was freely available
Cons: As above
Cons: Next time give money back to people for cancelling or changing flights. Never flying with Kayak again
Pros: Quick boarding, minimum queues.
Cons: Everything. What an absolute joke of an airline. 1) Flight attendant spilt a half a bottle of water on me and didn’t even apologise 2) Same tv shows and movies as 5 months ago. 3) no eye shades 4) entertainment turned off around 20-25 mins before landing and all headseats collected 5) staff
Pros: That flight was sublime.The 787 business layout excellent,the crew excellent as well as the food and drinks.Again very surprised after previously read bad reviews....
Cons: Again pyjama on business class will have equalised Qatar business class.Well done,otherwise,Etihad.
Pros: The cabin crew were excellent
Cons: Smaller que in Abu Dhabi at security
Pros: The crew was great!
Cons: I don't like the movie options. Some are quite sexual and can be seen around the plane.
Pros: Great to be able to check in bags at the CAT railway station in the morning. Cabin crew were excellent- very friendly and helpful and did two drinks services. Austrian’s cabin crew sets them apart on European routes.
Pros: That we landed in the end
Cons: More communication to passengers when there are so big delays (almost 2 hours)
Pros: Crew was good and entertainment was great.
Cons: They charged me 200 euros for my bag and I wasn’t told that I couldn’t bring 1 luggage with me.
Pros: thebflight wqs smooth and on time
Cons: snack they gave something sweet at 07:00 AM
Cons: Clean up the planes better
Pros: everything was good
Cons: Needed a bit more food :)
Pros: I was i business class and the crew were very good
Cons: nothing as it was not a long flight, only 3 hours
Cons: Boarding began 25 min after the indicated time. Huge crowd of people (big Airbus 330) was standing in the corridor in some kind of disorganized manner. Priority entrance was open, but then another 20-25 min in the closed waiting area, some kind of hoarder. Only then the mixture of all passengers was let through the sleeve to the plane. Why bother about Priority? Plane arrive in NYC 35 min late. Many transit passengers worried about their connecting flights.
Cons: Better choice of food such as prepacked salads etc not just sandwiches
Cons: price and reliability
Pros: Friendly competent staff
Cons: Nothing in particular
Pros: The overall experience was great! I was extremely satisfied. I thought the crew was very kind and the extra touch of bringing ice cream to everyone as a treat was perfect for our family that had to restless little boys.
Cons: I did find it strange that the only brought the drink cart around once during the 9 & 1/2 hour flight. It was a cost savings approach more than anything. For the crew, I am sure it was also a time savings approach. When going to find another drink, it was clear supplies were also thinning out.
Pros: I had to swap seat to be able to access the loo easily from an Isle seat
Pros: On time flight and friendly staff
Cons: Timing Food Service Entertainment
Pros: Friendly and attentive crew.
Cons: There wasn't enough seating at the gate, people (the elderly included) had to sit on the floor or stand for quite some time as boarding started well after the gate closing time printed on the boarding pass.
Pros: Seats were comfortable
Cons: Change in gate was not anounce
Cons: 12 hour flight with no in flight movies unless you paid an extra EUR 10. Food tastes bad, plus I was skipped from the second meal despite having prepaid for it (flight attendant overlooked that my seat was on a list, part of the problems that come with nickeling and diming for every single thing including even meals on an international flight). Despite flying to the US, attendants consistently only spoke German to me and my wife, did not speak on both German and English.
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