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Pros: Flight crew helpful

Pros: NOTHING!

Cons: A HORRIBLE EXPERIENCE WITH FLIGHT NETWORK. I WILL NEVER EVER AGAIN BOOK MY TICKETS ON KAYAK.COM DESPITE MAKING AN ONLINE BOOKING THE PREVIOUS DAY AND RECEIVING BY EMAIL A FLIGHT CONFIRMATION BOOKING REFERENCE NUMBER, 6 HOURS INTO THE DEPARTURE, FLIGHT NETWORK TELLS ME THAT THE BOOKING IS CANCELLED AS THE AIRLINE COULD NOT CONFIRM THE BOOKING ! BEWARE, AS OUTSOURCING TRAVEL AGENTS ARE PLAYING GAMES !! VERY UNRELIABLE !

Pros: Very friendly and helpful staff.

Cons: Lost my bag.

Pros: The service has improved and nice to travel with them especially when I'm star alliance gold member.

Cons: Nothing for this trip

Pros: Flight was on time, crew was very professional and worked hard to please the passengers in service and care. Food in business class was really good, and in fact, were generous portions. Surprisingly good choice of movies in entertainment.

Cons: No sweeteners fondrinks like coffee, just sugar. I would really suggest to China Southern to stock sweeterners for passengers who don’t use sugar.

Pros: seats are comfy fast boarding on time

Cons: not enough food

Cons: Nothing

Pros: short (3 hours) flight. food is okay as airplane food. seats are pretty big.

Cons: The only complaining is there isn't any Cantonese movies as it supposed to be a Guangzhou (廣東) bound.

Pros: It was an "average" flight

Cons: Food sent me and others to the bathroom---not good

Pros: Same as my first flight

Cons: Same as my first flight, but the delay this time did not cause me to miss a connection as my travel terminated in Bangkok.

Pros: Food Problem !!

Cons: Worst Food

Pros: The plane made no unscheduled landings.

Cons: The extreme delay that caused me to nearly miss my connection with Air China, the incredibly low level of English spoken on a flight originated in the US, and the complete dismissal of three cabin crew members when I asked about arrangements to be expedited to our connecting flight to Bangkok. Avoid this airline completely, and if at all possible, transiting through Beijing Capital Airport.

Pros: Economy seats are not comfortable on any airline. I wonder why seats in a car are more comfortable than in an airplane? The staff were very zealous and proficient. They were pleasant and helpful. The food was the best of any airline I have flown. I was very impressed with the biscuits!

Cons: I did not like riding the bus to my airplane on the tarmac.

Pros: Crew still managed to provide me the veg meal, even though they didn't get the request.

Cons: Type of food I chose on the website was not ordered with the airlines.

Pros: For a budget airline, it was an excellent flight, on time, reasonably good seats, with vegetarian food as ordered.

Cons: It was slightly disorganized, with not a lot of smiles from the crew, but it was fine anyway. I wish food portions were a little larger.

Pros: crews were amazing

Cons: Food

Pros: On time and luggage made it with no problems

Cons: Was great fligh, no hazzle

Pros: The price was great, the flight was comfortable, crew was very friendly.

Cons: The airport check-in was probably the most chaotic I've ever experienced anywhere, but the people - travelers and staff - were all very nice.

Pros: On time

Cons: Bad airline

Pros: Movies in the entertainment screen.

Cons: At the boading, just when we were putting our luggage we were around 5 kg more, in a bad way the turkish lady there asked us to reduce or pay. We reduced the luggage and 2 kg more were left but her and her boss isisted in a rude way to pay or to remove more luggage. We asked her boss to help us in lifting one big bag since we were all girls and couldnt lift it but he refused to help as a gentleman would do and said quick quick put the bag quickly. For sure I wi never chose turkish airline again.

Pros: Service with a smile and a more humane approach would be good

Cons: Same hygiene and quality standards across flight on all sectors

Cons: Problems with our extra legroom being allocated at the check in desk as oman employ a 3rd party called option town to handle this process. Numerous broken tv screens on the aircraft preventing passengers from watching tv. Losing our baggage for over 2 days. Creaking tv screens prevent passengers from sleeping. Leaking emergency exits that cover passengers in condensation.

Pros: The company of the 7 year old girl in the seat in front.

Cons: The late departure. Again. With no reason or meaningful excuse given. The bland and overcooked food. The lack of space for knees and shoulders even though I'm only 1m72cm.

Pros: BA business class is always a good option for long haul. I sleep well on the flat beds and the food and wine is good. The staff on this flight was really nice and friendly

Cons: The little details were not there. Funny how one appreciates that wet wipe before lunch when its not offered after running around the airport sweating. Somehow I got missed for the coffee round the next morning and not given a landing card

Pros: Honestly nothing

Cons: The whole flight was disastrous and we Are old gold card holders

Cons: Better food better seats and bad movies. Nothing good to pass the time

Pros: The crew was very helpful in adjusting my flights. The lack of information on passport policies from kayak have made me disappointed on this company and I will not be using it or recommending it in the future. I had to spent over 300$ in hotels and gas to get to Miami to obtain a new passport.

Cons: The booking services that kayak offered were not helpful at all. When I booked my flights to Spain the website should have alerted me that I needed a passport with an expiration date of over 3 months. Kayak should have information on travel policies to the countries they offered flights to.

Pros: Crew was good and helpful. Food was good. Seats were comfortable.

Cons: They could have given me an other flight so that I could attend the wedding I was going for. I gotta flight after 12 hours and 10 hours lay-off in Doha. Even if I didn’t get that long layover, I could have been able to attend the wedding.

Pros: Liked the smoothness on boarding and the organization. Keep it up!

Cons: Attitude of some of the flight attendants and more entertainment.

Pros: Crew was friendly and helpful.

Cons: the lights kept changing color above constantly which made it hard to sleep when needed. Was traveling with 2 small children and the ability to sit/eat comfortably was a challenge due to the limited space. Food was unappetizing and would have just preferred more fruits instead of the bland meals

Pros: Seat was comfortable and leg room was pretty decent in economy class when compared to other airlines

Cons: Extra leg room, little bigger seats

Pros: Everything! It was a wonderful experience.

Cons: Nothing

Pros: The staff were very helpful and professional.

Cons: The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved.

Cons: Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!

Pros: Crew was very nice and the food was excellent.

Cons: No reading light in my seat...

Pros: great crew and comfortable flight.

Cons: sceens in the plane to show map and direction of travel

Pros: Very personable staff. Food acceptable for airline fare. Ticket price was outstanding.

Cons: Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good.

Pros: Good comfortable seat with extra leg room. Pleasant crew.

Pros: Seats near me were empty

Cons: There was no vegetarian food. This is a big thing. The stewardess walked past me although I was waiting to buy from duty-free.

Pros: They opened counter till before original traveling time by 30 minutes due to bad traffic conditions and delay of plane .

Cons: Delay if 1.5 hours to take off , no food was given to me during the 16 hours of flying, part of it I was sleeping, Help bottom was used several time with no response from crew .

Cons: No sweets were served in any meals. Not even a chocolate candy.

Pros: Good quality overall from Etihad

Cons: Selection of movies/tv was pretty dire and the wifi was awful.

Pros: Nothing

Cons: Everything - no crew or pilots so delayed. Then engineers on the plane so delayed. No in flight entertainment as broken - plane appeared to be from the 90s as no way to charge devices. Over 2 hours late and the plane was so old we felt like we were going to break up on landing. Terrible experience

Pros: crew was nice. but we had massive delays and the attitude of the employees at the gate and on check in, was terrible

Cons: it was their fault that the plane was delayed (mechanical problems), when i asked to be transferred to jfk instead of newark, the employees at melbourne said it's not possible. basically it was their problem but refused to be accountable to it or to accommodate passengers

Cons: No back-of-seat screen, overhead screens lacking enough contrast to see much. No matter, I looked out the window instead!

Pros: The service was really good

Cons: My bag was broken when it came off the plane so I wasn’t happy about that.

Pros: crew was nice

Cons: food was dry

Pros: Nothing

Cons: Had to process in and out of immigration then back into airport No transit area

Cons: Why is my passport number wrong?

Pros: The flight is easy to check gave us 23kgs check in luggage 46kgs if u have intl flight. Free hotel with breakfast. Not bad at all.

Cons: They require us to get the luggage and check in again tomorrow.

Cons: Best flight ever! Plane was so empty everyone had their own row to stretch out in! Crew was excellent!!

Cons: The flight had a departure delay of three hours. That was not fun

Pros: The crew was great. Food was good for the most part.

Pros: Crew was nice. I will go again with Lufthansa.

Cons: You can't even supply the flight yet constantly send e-mails asking how the flight was. You shouldn't offer flights if you can't book them. Then sending constant e-mails making it seem like they're booked.

Pros: Flight crew helpful

Cons: Forty minute delay boarding with no announcement of reason why

Cons: We paid $37 to check in 1 Baggage and the flight from SFO to Beijing had delivered the baggage in baggage claim area. We had to take Chinese Visa to get to the baggage, even-though it is a transit. We missed the next connecting flight to Shenzhen as it ate up all our time. Now have to travel in the mercy of the airlines for next flight. PLEASE MAKE SURE YOU LIST THAT "VISA NEEDED IF CHECKING IN BAGGAGE"

Pros: Seat is more comfortable then other economy class

Cons: They really need to improve in food, quality and Choices. The cabin crew lacks warmth.

Pros: Friendly and helpful crew. Efficient heck-in.

Cons: Airplane food and overpriced extra baggage.

Pros: Crew was nice enough...

Cons: No video entertainment on board. Would have been nice to have been able to watch a movie.

Cons: Our flight was severely delayed 6 hours from Heathrow, and that is where this horror story began. No one bothered to tell us anything. When we arrived in Beijing for our connection to Bangkok, we had to search out people for help, there was absolutely no one forthcoming with explanations. We were travelling as 2 friends, I was booked on one flight and my travelling companion on another 15 hours later! This only got changed when we explained that we both only had hand luggage! To then board the flight and sit on the tarmac, engines running, simply waiting, no explanations again!! Will we ever fly China Airways again?? If we could exchange our return flight tickets to that of another Star Alliance member we would.

Cons: Dont expect for them to deliver on transportation and accomodations if you fly on Business class as adevrtised in their web page. It was imposible to get them to answer my requests by phone, email and in person.

Pros: Economy seats are not comfortable on any airline. I wonder why seats in a car are more comfortable than in an airplane? The staff were very zealous and proficient. They were pleasant and helpful. The food was the best of any airline I have flown. I was very impressed with the biscuits!

Cons: I did not like riding the bus to my airplane on the tarmac.

Pros: The ticketing and boarding process went well.

Cons: The staff was short and rude at times and the food on the return trip was the same two choices for the meals and "breakfast" was a smear of tuna on a huge bun -- basically mostly bread. The movie selection was old and outdated.

Pros: The whole flying experience was great for a great price!

Pros: Courteous and accommodating crew

Cons: Food was so so.

Pros: short (14 hours) flight. food is okay as airplane food. seats are pretty big.

Cons: The only complaining is there isn't any Cantonese movies as it supposed to be a Guangzhou (廣東)/ New York bounds.

Pros: seats are comfy fast boarding on time

Cons: not enough food

Pros: Helpful staff both on ground and in the air

Cons: - The plane supposedly has free wifi :) :) :) but this is too good to be true. After a long and complicated procedure “all free wifi passes are gone, try again next time”. Someone said there are only 70 passes for the entire plane. - Similar experience with “free wifi” Guangzhou’s Bayun airport if you don’t have a Chinese simcard in your phone. - Navigating China Southern’s website for online check-in is a nightmare.

Pros: Great service both on the ground and in the air. The staff was very nice and made sure everything for me was perfect.

Pros: The departure from Shenzhen instead a typical Hong Kong departure is good, also the cost was good

Cons: Airliner should offer something to cover the seat at busisnes class instead just the blanket as other airliner do. The policy of no eletronics during the flight is not ok

Pros: staff quite friendly and helpful

Cons: the seat can not be adjusted, worst one I've seen all these years.

Pros: Was an ok flight experience. Boarding was smooth and the cabin staff were pleasant.

Cons: Not one of my 4 flight legs were on time. The flight I was on was advertised as non stop flight but what is not made clear is the flight has to make a stop for passengers to clear immigration and customs - which is ok but they should make it clear. They also have a wierd policy of not allowing use of phones or tablets even on flight safe mode which if you aren't prepared for makes a boring flight.