First of all we couldn’t check in online, then we learn at the airport we were on stand by for KLM’s mistake of overbooking. The seats were not comfy at all. Our luggage got lost.
Ad experience - been flying many years with them but they are losing out to other carriers with their service and bagage / seating policy. My 2 12-yo kids were not placed with the parent. Absurdity.
Klm start boarding while somw air issue in the plan
Good flight with KLM, friendly staff. Food was good, had much worse on other airlines. Selection of drinks also good enough for us. Entertainment was also good. The economy seats are ok and that’s it. For a 12 hour flight I think a little more comfort in the economy seats in pitch and softness would be highly appreciated by the customers and can makte the difference.
Flight left a few minutes late, but that's it. I wish the seats could be wider and recline more.
Pretty bad. Food was awful. drinks were scarce, as if drinking an extra drink would ruin the airline. attendants were not very helpful. likely Dutch "directedness" (I cannot be bothered). Crammed flight. Entertainment in very minimal dosage. Almost all old movies and series with 1-3 episodes only. Very limited number of options available. Jesus!! it seems you need to bring your own entertainment these days even of flights that are 13 hrs long!! I would and I will avoid in the future!
We left one hour late because of technical difficulties. The economy comfort seats are great for the price. The crew was mediocre, they do not provide a pleasant experience, they just deliver food and drinks and give orders, not very amicable, no service and hospitality focus.
no issues at all... Kudos to the food. This time was really really good
The seats are too cramped in that plane. If you’re above 1,80m consider alternatives or first class I guess… There were no emergency exits to seat somewhere with more legroom
one of my bags was drenched with fish smelling water and all my new clothes bought at dublin and the 23kg checked in bag were all gone waste with very pungent fish smell and also having stains
Seats! The eternal problem in economy. They are like stones!!
They lost my bag and I still have not received it
Not a good one this time. The absence of internet without any information/notification ahead was really the unacceptable part. Also this new A350-900 has a serious legroom challenge for economy seats. It’s more like a medium-haul flight legroom configuration.
They lost my baggage and I still have not got it back. Disgrace
They again did not offer any functioning WiFi in the transatlantic crossing.
My only issue was my meal was inedible except for the sides.
We transited through Chad and what was supposed to be a 1hr 20 minutes transit time lasted over 4hrs. We didn't get regular updates until we complained. After a 10hr flight from Paris no form of refreshment given and finally arrived Abuja over 6hrs later and none of my bags came
their gluten free lactose meal is the best, I have never been satisfied with my flight meals. I definitely enjoyed my flight and the chair is very spacious for economy. I'm so glad Delta is my flight way back to NY.
The crew was great and handled our unexpected detour with proactive communication.
Even though my seat is a paid seat, I was told to give up my seat to a passenger. I tried to ask the CA to negotiate, and when I spoke in Japanese, the CA fled. I had to find a Japanese CA and ask them to deal with it. . After takeoff, I spilled my coffee, and when I asked the flight attendant for a towel, she told me to wipe it off with a wet tissue. My clothes got wet, so I asked CA for an extra blanket, but I had to wait for an hour.
I had 2 flights on the same day ( beautiful sunny non windy day)both had a touch and go -around on the runway. My husband said they were training a co pilot. The bathrooms were stinky dirty and the the floor was sticky. On one flight I had the worst food option I have ever had on an overseas flight.
Staff are friendly and the pilot when we landed very smooth.
On time. Great service, friendly crew. Great food. Everything went without a hitch. We will not hesitate to fly Turkish Airlines again.
No control at all at the gate , passengers were not cuing up, , some were very loud , no action taken by the attendants . It looked more like a heard of animals then humans boarding a plane .
Great staff/service on board. Check-in/boarding staff are very good, but overall supervision of their passenger intake processes needs attention.
Both of our Business Class seats were broken. I'm sure they didn't just break before we boarded but were broken prior. They would not recline. We could sit up straight or lie down, nothing that would allow us to sit back and relax on a 12 hour flight. Totally unacceptable. Very expensive and a waste or money.
The boarding was not as organized as what I experienced in Houston. We were able to depart on time and landed in Lagos as scheduled.
Turkish Airlines is a solid airline. They use the less trustworthy Boeing airplanes on this route (VCE-IST) so the flights more bumpy then when I have flown on Airbus planes, but it was okay. The service good. They seem to offer a reasonable selection if movies, although no way to listen to them as they didn't provide me earpieces. The food was surprisingly good. The day was uncomfortable. The flight was on time.
Excellent food and service on my international flight. Most notable is the food provided by Turkish even for coach passengers is very good.
I am writing to express my extreme dissatisfaction with the recent flight experience I had with your airline. This has been one of the worst travel experiences I have ever encountered, and I feel compelled to bring it to your attention. Firstly, I missed my flight due to what I perceive to be a lack of clear communication and coordination on the part of your staff. There was no remorse or apology from the airline's representatives, which further exacerbated the situation. As a result of missing my flight, I was subjected to a 24-hour delay at the airport, where I had to spend a significant amount of money to rent a hotel room and cover other incidental expenses. Additionally, since my baggage was already checked in from Tanzania to Turkey, I had to purchase essential items for the 24-hour period. What truly dismayed me, however, was the discourteous and unprofessional attitude of your staff. Their lack of empathy and understanding only added to the stress and inconvenience of the situation. I have been traveling abroad for over 20 years, and I can confidently say that this experience has been the worst I have ever encountered. As a result, I am compelled to reconsider ever using your airline again for future travel. I strongly urge you to address the issues I have raised and take immediate steps to rectify the situation. Additionally, I expect a formal apology and a refund for the expenses I incurred due to the airline's negligence. Thank you for your attention to this matter, and I look forward to your prompt response.
The flight was 6 hours delayed, making me late to connecting flight. To make things worse, the hotel provided for 1 night stay due to losing a flight was unsanitary for human stay. Food was: old bread with pasta that seemed to have had canned tuna added to it and some kind of soup. Absolutely horrible experience.
I never made it to Rome, therefore I never made it to the Lufthansa flight. Air Canada cancelled its flight out of Raleigh Durham, I missed the connecting flight out of Toronto and after other airline mishaps took place and I had to give up getting to Rome and dissappointing the friends and family waiting for e in Rome. I am currently trying to get reimbursed.
The already delayed flight took an hour to find no-show passenger bags, which seemed long. Flight attendants only provided flight transfer information to a few passengers not all.
Crew could have been more helpful in helping to find location to store luggage in overhead bins in order to expedite seating. Seating was cramped and uncomfortable.. Other than that it was a standard flight.
Everything was perfect. That is the most beautiful flight over thenDolomites.
The entertainment screens need to be updated. Very difficult to navigate through with old equipment.
The plane was clean and the staff professional and courteous, as usual. The seat back was very hard and uncomfortable.
Flight delayed and missed connecting flight - still dtivk in Germany
The distance between terminals was not clear to me and on my return flight i almost missed y flight in Frankfurt.
I had a good experience but it can be better.
ldid not like the late departure did not like the late food service. Food should have been serve earlier ro allow more sleeping time. Did not like beeing interrupted just to show announcement about their duty free onboard Finally baggage did not make it to final destination and are still in casablanca.
Had problems with online site and app when trying to book flight and manage reservations. My in-flight console did not work and seat did not recline. Staff could not provide details with respect to short connection. Fortunately a fellow passenger was helpful. Otherwise good flights, on-time departures/arrivals, etc.
Cancellation was really bad no organizations at all and I want to choose a direct flight for the 18 January counter agent does not allowed me no even to speak was rude I was forced to got a third world country flight
Improve food quality and clean the seat . Bathrooms not clean
Extremely Disappointing Experience Boarding was chaotic and poorly managed—we were left standing in the heat for 30–45 minutes with no explanation or apology. As a business class passenger, I was shocked when a staff member rudely refused to let me board after I questioned why I had to check in my carry-on, which contained valuables. Despite explaining my concerns, he remained unreasonably inflexible. Thankfully, the captain intervened and retrieved my bag personally. This same staff member was also loud and disrespectful to several other passengers. Completely unacceptable service.
Awful. Seats on this Dreamliner really uncomfortable with broken tables. No food selection availability in business class. Poor service. No engagement senior flight attendant spent more time applying make up then speaking to her guests. It appeared that the right side received a different level of service to the left when there were only 8 people. Worst flight I have ever had. A great way to ruin an outstanding two week with this return flight
Long delayed that cause missing my connection. Accommodation and food at the Casablanca airport was horrible
On line check was unavailable even tho I was receiving emails to check in and select my seat. At the gate was told all seats were taken ahead of time and was pre assigned a bad seat. When could you check in the choose a seat ???? The ran out of all food choices in business class !!! I had nothing to eat. They told me to pre order a special meal. I don’t want a special meal I was a regular meal. Seats very uncomfortable for business class prices.
Old planes that are not being maintained with at least basic cleaning. Plane smells awful, bathrooms not cleaned either. Customer service probably one of the worst I have experienced.
I thought it was great because the seats were really comfortable for the long flight. The food was just ok, and could have been a bit better.
