Communication on the delay, rebooking and how to get a hotel was poor. Mails, airport check-in and transfer desk said different things.
Not consistent with the food quality (I mean taste not freshness)
Safe and stable made me sleepy and I slept and dreamt 😂😂😂😂
Food was really mediocre for premium economy in comparison to other airlines… the crew was nowhere to be found… 14 hour flight…
I don’t like that an equipment change caused my seat to change from 23A to 44A. The boarding was also delayed. The crew were excellent, however and very attentive. The food was not bad.
Our flight crew were terrific. And they handle a difficult passenger with finesse.
Excellent, Lima to Paris. But Paris to Amsterdam, delayed, missed my flight and KLM treated its missed flights passengers very badly, terribly bad. No hotel accommodation given. Passengers were told to find their own hotel accommodation and claim at reasonable rate and left the booth and literally with armed Police Officers listening to passengers complains. For three hours, after moving by Uber from hotel to hotel and calling and booking online, no hotel was available. I had to return to the airport and seat/sleep on the benches, suffering the cold, and rats running around until my new allocated flight the next day. It was the most terrible KLM treatment even seen and being a Business Class passenger. Still mentally suffering to date as a result.
3 hour delay but out of their control. App said I get vouchers but when I applied for them, they were nowhere to be found in my account
I don't understand the concept of paying to get your personal luggage onboard and then asked to check it in.... either sell the space or don't, its a hassle to carry those all through the airport just to make a check in at the last minute.
The food was great and the service and attitude was amazing!!
All very smooth airside. Check-in counters were understaffed. The wait is too long. Only two, then three counters were open. Waiting time of 35 minutes is too long. Pls review your rota.
To complex. So many types of fare. This made the boarding a caos.
Needs faster boarding procedure. Not their fault but should still take into account indifferent flyers.
Very fast boarding. Crew members were super nice. I loved it!
My luggage got lost and until today there is no solution to the problem. It's still missing
I am writing to demand an immediate refund and compensation for the absolutely unacceptable experience I endured with VUELING this week. On Monday, my flight was canceled, and despite this, I have yet to receive any refund. I was then taken to a hotel in a terrible location, where no food or even water was provided. The next day, I was rebooked on another flight, for which I had to personally cover an additional €50 in transportation costs—only to have that flight canceled as well. After waiting 10 hours, only 10 of us were offered alternative accommodations, while the rest were left stranded. We were forced to remain in this situation until Thursday without a single explanation or proper assistance. During this entire ordeal, we were only provided with breakfast and dinner, while being charged extra for drinks. This level of treatment is completely unacceptable. I expect an immediate refund for the cancelled flights and full compensation for the inconvenience, additional expenses, and the significant distress caused.
Only food for sale. Did not even offer water. No entertainment
Checking was efficient and quick. Adequate luggage space. Food for purchase only at high prices
Nothing. There was no flight. They cancelled the flight with no replacement about 9 hours before takeoff.
The flight was canceled at the last minute. Alternative flight was booked after 6 hours wait in Malaga airport.
At the Check-in desk in Constantine, I put my luggage on the belt. It wasn’t very full. The Air Algerie agent said that my luggage was too heavy, and so I had to pay money. I asked how heavy it was, and he said 20 kg. I doubt just clothes would be that heavy. So I asked how much money I had to pay. He said 12000 Dinars, which is about $150 dollars (i.e., about 150 Euros). I started objecting, saying I don’t have that much Dinars, mostly because one can’t exchange dollars or Euros for Dinars. No one would get on a flight to Paris with 150 Euros worth of Dinars. Worthless. Also, I told him the flight itself didn’t cost as much as $150, so this charge was way too high. But, the Check-in person insisted that they would no take my luggage weighing that much (20 kg). So I asked what weight it must be. He hesitated, looked upward for a few seconds, and said 10 kg. So I stepped a few feet away and transferred clothes from my luggage to my backpack, leaving my luggage feeling 1/2 the original weight - - - hopefully now only 10 kg. I went up to the Check-in desk again. The Check-in guy put my bag on the scale, and said, “You still must pay 12000 Dinars.”. I asked why, and he said my ticket did not include any luggage at all. I objected immediately, saying that I had a round-trip ticket and that Air Algerie carried my luggage from Paris to here in Constantine. Therefore my ticket must actually have included luggage going both ways, round trip. But he continued to say that, no, my ticket didn’t include luggage, and that I must pay 12000 Dinars. At that point another Air Algerie agent walked up behind me, asking what was going on. When I told him, he said, “Come with me.” He took me 30 feet away, behind a pillar. He asked how much money I had. I said $40 US dollars and 20 Euros. He looked one way and then the other way. He said, “Give me the $40 and I’ll see what I can do.” A couple minutes later he said it was all fine, and they would take my luggage. So I went back to the Check-in counter, and they took my luggage, saying, “Don’t worry, it’s all fine. Everything is fine.”
Always late , never on time people rushing to catch their connection flight , the only punctuality of air algerie is for sure they delay the flight
Air algerie flights always the same Late or canceled with poor service So , not a surprise The flight yesterday full and late with poor service as usual
3hours deleyed, absolutely horrible day.,horrible company.,bad service.,they should check the flight if it safe before letting the passengers in .. it was a technical problem ( very hot temperatures inside the flight) we had to come back and change the flight.never again with this company
Overbooked. They left a lot of passengers on the ground
my flight from Rome to Boston was on a very old plane. My video and audio did not work.
The toilets are very small for a long trip like this. There is no space whatsoever. Totally unusable,
This airplane is much better. Not worn out like the one we flew with fr NY to Rome. Flight attendants were ok.
There was so little leg space in middle seat that the blanket/pillow accessories and my feet could not fit. Knees were 1 inch from seat in front and when person in front reclined, it was uncomfortably invasive in my space. I am not large, 5’5” and 130 pounds
Flight was on time, there were no issues. It was also direct to SFO. For an international flight, I call that a win.
We upgraded to premium economy and it made a difference in a 12 hr flight. I didn’t like that we had to deplane in the tarmac with our carryon luggage. Other than that, it was ok.
A lady with a smelly dog sat next to me
Staff were nice, we left on time and arrived early, food was good. Unfortunately, they lost one of our bags and have been unable to find it. So we are in Italy for a week for my husband‘s birthday and he does not have any of his clothing.
It was bad experience . I was about to lose my flight . The airline announced the gate very late , an hour before the flight , and you need to rush to find the gate in a big airport . The flight is a long flight and the food is poor . I difintelely not taking this airplane again
It’s the old style plane with the old Ying Yang seats doesn’t compare to other airlines with newer planes.
I was unable to board this flight because of visa changes that I was not alerted about and I’ve been unable to contact Kayak to obtain a refund / credit anything.
My touch screen at my seat wasn't working, the films BA advertised on the website for this flight were not available, and the plane was a little dated, food was good and the staff were good, just let down by the aircraft facilities.
The space in the seat was okay, the staff were friendly, the entertainment system, my touch screen was not working and some of the films listed on the website for the flight were not available.
Did not like the seating configuration at all with 2+3+2 in business class. Lacking total privacy and comfort
Check-in experience, for business call please provide a premium experience
Lost my luggage, ran out of food choices in business class, ground crew was completely unapologetic.
Excellent. The crew and flight were great. Checking in was easy and everyone was very helpful.
Late. And service was very slow - passengers sat for well over an hour with dirty trays etc surrounding them
Entertainment devices on A380 need to be fixed, the seats might do with updates.
