The food was great and the service and attitude was amazing!!
It was a great experience. The only thing I would have changed was that the bathrooms were never cleaned and they got very dirty.
Old airplanes small seats expensive tickets, not as expected overall and not comfortable according to the price
Wasted a lot of time trying to find the CDG lounge - it was not next to the connecting flight gate like the Air France staff said.
My experience was good overall, the quality of the food really decreased! There used to be a choice between meat and fish now it’s between chicken and pasta! In the choices of entertainment meditation has been added which is very good. Soft chair workout to improve blood circulation and avoid phlebitis should be added.
The only reason the overall rating wasn't "excellent" was due to problems in claiming luggage. The bags are delivered to the main area (Cinta 35) for domestic passengers, but to a DIFFERENT ROOM for international arrivees. After waiting 30 minutes, someone (who didn't appear to be from Air France or the airport) told us to go to another area. There we found our bags, which appeared to have been awaiting us for a while. We had to go through a bag check before leaving the airport. If we had been alerted to this possibility, or better yet, been to go directly to Cinta 34, we could have eliminated quite a bit of waiting.
Much better than the major US Carriers especially in Biz Class.
I wish that the meal included a vegetable or even a salad instead of couscous! Why serve chicken with rice AND couscous? Service was good overall though a bit lacking in friendliness. Usually on air france I've been offered a glass of champagne before dinner, wine with dinner, and a digestif after dinner. We were only offered wine this time!
My wife and I had a row to ourselves after moving seats. There were no TVs and you had to buy food. So we did nothing but had a quick nap. Flight was fine.
The male attended that served are section was a snob. He did not answer my call light when my wine spilled all over the floor. I did not push it again or drew his attention to it. He just ignored the call light when he came to give us our meal, serving the people behind us first. I did not push it again or drew his attention to it to see his reaction. It was so obvious that he was ignoring us. We were in premium economy!
The cabin was warm and few used the blankets. I should’ve upgraded.
Poor. Seats uncomfortable. No leg room. Hot and humid the whole trip. Food and staffs were ok.
...as stated previously, red tape should be shorted by Swiss in terms of generating refunds...
Clean, efficient and quick response time when we missed our connecting flight.
The flight was generally good but was delayed departure meant a very late arrival for a connecting flight.
Delayed 30 mins Forced to check in my carry on luggage
The cushion of the seats are old and very thin. The food can be more tasty or come with salt packages
The staff were nice people, the food was very cheap, one of the meal was a sandwich or nothing, I couldn't buy any food, mind expensive duty free WAS available right away. 🤒
-Swiss airlines online check in app crashed multiple times -Zurich airport does not have very many bathrooms accessible to people with disabilities - closest disability accessible bathroom to departure gate was 1/4 mile away.
We're talking about a short-haul in-country flight.. there is no confort, no food, just the bottle of water. The seats are squeezed like hell and I was in the back-end of the plane, with one spare row left for the crew and to store excess bags that could not fit in the overhead bin.. Speaking of carry-on, some passengers should be better screened as their bags were simply too big to fit in the overhead bins.. ! How can this happen, and it was an A310, with 2 columns of 3-seater rows.. There is a pseudo-Business class, which is simply a section in the front of the plane where the same seats are occupied only 2 out of 3, on each side, leaving more rooms for the passengers and their bags. That's it.
The plane was late (as was my flight out from Birmingham the day before)
The flight was delayed by an hour. Made the connection uncomfortably tight.
Flew on a relatively old Airbus A340. Must have been one of the tightest economy seats I've ever experienced in a 2-4-2 setup. Seat doesn't recline much, and you're basically sitting up-right for the entire 11+ hours. Meal service was curt. The hot/warm dish was half squished causing some of the contents to squeeze out and make a mess when it was tossed onto the tray. TV screen is small for this day and age, and the USB didn't work to charge anything either. However there are lots of movies and tv shows, so that was good.
When we went to the lounge they told us to go into the main lounge and not the full business class section, later they told me that Lufthansa wont pay the full fee to alloq the business class passengers entry to the nicer sectikn where all the other airlines nusiness class passengers go into. Very poor arrangement.
The boarding process was really slow. The air crew was amazing. Also the food options and the entertainment on board.
I have flown with many airlines. My first time was several years ago. Now I remember why I avoided them for so long. Lufthanza is the only airline who has ever raised a size/weight issue with my modest standard size carry on. I had to repack three times to meet their carry-on weight criteria. (Apparently the rules of physics apply differently on Lufthansa flight than on other airlines.) In the meantime their staff was quite rude, repeating meaningless phrases like "Rules are Rules." And ignoring the additional fact that weight is also weight, whether it is in found in your carry on or in your suitcase. They eventually acknowledged that customer service and satisfaction is, for them, a low priority. Never choosing Lufthansa again.
Not what I expected for the last leg of a $5100 business class experience. Boarding was a nightmare. The flight was delayed and I had to keep checking my email to ensure I was at the right gate since the airline or the terminal had no clue until 15 mins prior to boarding. Food was gross, limited drink options.
Flights scheduled with impossible connections - Lufthansa apparently believes it takes 7mins to change terminals, go through passport control, re-clear security and walk 1.8kms…..and everything will work perfectly (which it never does at Frankfurt). No staff on hand to assist with transfers on delayed flights. No transfer guidance provided by app. No compensation offered for 6hr delay to connecting flight.
Liked - efficiency of boarding with 2 jetways. Checkin was with kiosks with helpful and plentiful workers to help with the process. Munich airport security was very automated, efficient and effective. Free wine and beer! Cons - food was only okay in economy class. Plane bathrooms could have been cleaner.
Crew were friendly and very helpful Plane was clean and the legroom is standard. Overall a good flight, no complaints.
Everything about the flight check-in was smooth no line the plane is clean and bathroom
Excellent everywhere but Philly, the most rotten airport in the world.
Check in was not the greatest as had to talk to an agent to clarify things and then he transferred us to another agent who had difficulty processing my credit card as there was a system glitch and not a card error.
All good. Loo’s weren’t great and as clean as i would like.
A great flight. The crew was excellent too. Of particular note of excellence was the gluten-free meal which was one of the best offerings I’ve ever had on a plane. Outstanding work, BA chefs.
I was put into business class. Wow! My flight attendant was great! The food amazing’
The gate at London Gatwick had confusing signs for the different zones and the staff seemed harried because people didn't know when it was their turn to come to the desk. Plus, with there were too many carry-on bag travelers, myself included. The charge scheme for checking bags is frustrating. If you travel light, you want the freedom to leave as soon as you deplane. When you are forced to gate-check your bag simply because the flight is fully booked, you lose whatever time you'd hoped to save because you're still stuck waiting for your bag to come off the conveyor belt.
I got stuffed on both flights into terrible seats. Second flight the seat didn’t even recline and fit s tall person, that’s very uncomfortable.
I arrived at Bridgetown only to fins that a suitcase was missing. It was left at Manchester. I had to wait wait 2 days before deciding on going to collect from the airport personally. I am not happy about paying for baggage at the airport. This I thought was included in the price of the ticket. Who goes away for 2 weeks and does not bring luggage. This was a total rip off and I am not happy. I need someone to contact me before returning so that I don't have to pay all over again to return homde.
Boarding market okay just because of the delay we had, but not related to the crew in any way…
