Lounge was top notch h with great variety of food and drinks. Cabin crew were great. Smooth flight.
My seat 3G did not go down fully and the buttons were not working properly
Food was the worst I’ve had on a VA flight. Normally it’s a lot better
These are one of the older seat arrangements facing away from the windows! Not particularly convenient sets. No storage spaces. NO COAT HANGING HOOKS. Inconvenient business class seat compared to any other airlines of similar class. Staff are excellent! Extremely professional, friendly. Food is good too.
The staff was not very polite but the flight was very very nice and comfortable and the entertainment was great
Premium economy more comfortable than economy, but not by much. Did was awful, do not try the omelette. Flight crew were helpful. Flight was delayed by over an hour. Overall but bad, arrived safely and thank God.
Food was excellent. Service was very good. Staff was very helpful to all passengers.
Your flight delayed at Heathrow n I almost missed my mother funeral.you idiots. I had to waste 10 hours in different airports. Thank your stars I'm not suing you.
Seats were old and dirty, for a long haul flight you expect to be able to recline and for the av to work properly. Choice for vegans was fruit….
The Virgin Atlantic crew was very good. However, the equipment was OK, the seats were OK, but her bags did not arrive with me. Two bags showed up a day later and I’m still waiting for my third back.
The plane was so old, it needs to be retired! The windows were rattling we paid for premier economy and there was no footrest. Video console was so old, barely had any games for kids. Video console is very slow to react. The gaming console was broken. The foldable food table was sticky and the air hostess had a rough time opening it and closing it for us!!
Generally okay. Disappointing compared to some of their competitors. My seat hadn’t been cleaned properly which was upsetting
The map feature on the display at the seat had challenges. The biggest issue was the flight had no WIFI. Most of the smaller planes now have free WIFI. American Airlines on the flight over had WIFI you could purchase. With 8-10 hours on a single flight, the ability to do work via WIFI is essential!!
Overall, the food and entertainment were great. The staff were amazing, polite and professional. They did not have WiFi on board on this leg but that was okay. There was a delay in boarding from London and landing at Mumbai airport but the pilot communicate DC the reason for the delayed landing. They even sent us an apology afterwards for the delayed landing.
Nice experience. Baggage arrival in Mumbai wasn't that quick and needs improvement.
Need a do not disturb sign if you wish not to have any meals so that they can wake you or have the meals served . Left very sad and hungry .
Luggage handling an response received on lost Luggage, was pathetic
No food as per my diet restrictions even after advance request and delayed baggage without any notifications
It was a good experience. Flight was good, service was good, staff was good. But no charging ports in the first flight and in second flight there was a charging port but it was not working, so couldn’t use it. Need to improve in that field. Now a days it is very important. My TV was not working and then I couldn’t use my phone because of no charging.
For the amount of money charged, it was ludicrous (actually quite insulting) that they used such an old plane for a prime long haul route. Food was terrible. Entertainment was a joke. Time travelled back to the 90s with a 7 once screen and 3 ridiculous options for a hindi movie. The staff was the only saving grace. They were extremely helpful. I will give this route one more shot with BA - if it stays this way, I reckon we'll fly with some other airline. Lots of others saying the same thing as we were all chatting after getting off the flight.
I don't think there were entertainment options (short flight) - which is why I gave the 'ok' sign. Didn't make a diff in my flight experience either way, however
tray table was inclined by 30 degress so could not use it
Flight was cancelled by air India. There was no explanation provided why the flight was cancelled. Found out that the flight was cancelled because the Iran air space was closed. Meanwhile, all other flights passing through that region were operating without issues. When asked to refund money for the tickets, being told that “ As checked, we wish to share that Flight AI 116 on 15 January 2026 from New York to Mumbai was cancelled due to Iran airspace closure, which were beyond the airline’s control. While such events can disrupt travel plans, we appreciate your understanding and patience. Our team remains committed to ensuring the safety and comfort of all passengers and takes all necessary measures to minimize any issues. However, we must inform you that compensation is not applicable under these extraordinary circumstances, in accordance with the relevant regulations.” Completed unacceptable and unprofessional behavior!
Aircraft condition poor, no inflight entertainment, broken seats, seats worn, split armrests, flat seat cushions and seat would recline. Aircraft needs refitting completely!
Overall it was good. But air planes should be upgraded.
The crew on the flight was great and the food was good. The flight was on time and in fact arrived earlier than scheduled. The boarding process however was not great. I had a business class ticket but I had to stand in line for about 20 minutes at the gate before I could board. The bottleneck is that at the gate they check the boarding pass and passport all over again and there is no separate lane for business class and there were only 1 agent. The aircraft is very old . The entertainment system is antiquated and the programming is sub par.
I did not expect from Tata group like this worst experience food is too worst
Things have improved still cleanliness of aircraft and maintenance of flights, still needs attention. Crew members have become more welcoming, which is indeed a welcomed change.
Chaotic/Crowded check in. Delayed departure from LHR, resulting in a very delayed Dinner service. Since takeover by the TATAs, Air-India has become Uber commercial and not in a good way, but more like Ryanair. Most seats are now sold and at too high prices (£24 add on for a single windows seat). The promised transformation into a better (clean), efficient and professional airline is nowhere in sight ☹️ Thanks
Horrible flight conditions. Entertainment system not working. Charging points not working.
