Aer Lingus App never showed the gate and the board did not update until very close to the time the gate was due to close. Both planes departed late but no announcement was made which would have saved a run for the gate.
delayed flight stayed whole night at washington Dallas airport at seats , uncomfortable . i am senior citizen , very tired , worst travel.
Like getting a bus. No great luxury but will get you there
Got us to destination alive, albeit a bit late. Luggage was left behind. No live tracking app available (available on some other airlines). Supposedly going to be delivered in next couple of days.
The connection time between the regional flight (from Newcastle) to an international flight (to The States) was too short. To require as second security scan and customs clearance within an hour and 20 mins is not enough time to make the actual connection. We had a final boarding call the minute we walked out of US customs and had to sprint (with two small children) through 20 gates to make it in time before the door closed. The concept is great in theory to clear customs before leaving Europe, but the timing needs to be adjusted. We travel abroad frequently and won’t be using this route again. Thanks.
I had zero issues with the flight. I did have issues with the staff at the airport. We missed out flight due to a delay with another airline. Talking to the staff and trying to get a new flight arranged was challenging. One guy was able to try to help us and got us on a new flight, but other staff was dismissive and clearly let us know it wasn’t their problem. All I kept thinking was… this is why air lingus has such a poor customer service reputation. I will be avoiding this airline in the future.
I liked that I went thru customs in Dublin instead of having to do that in LA.
Excellent as far as the flight is concerned. Faro airport passport check was a huge delay and worrisome re missing the flight. 45 minutes there through passport control
Excellent service, full flight but all went well ; slightly delayed start at Faro but arrived in Cork on time.
I was pleasantly surprised - it has been awhile since I traveled with them - other than being delayed leaving Malaga everything ran very smoothly- yes I would travel with aer Lingus again and yes I would recommended
Waiting area not big enough for all the passengers, no airport lounge.
Really appreciated the care, attention and friendliness of cabin crew. Very comfortable, prompt and efficient flight.
People were nice. Seats are so cramped my knees had to be pressed into the seat in front of me.
Dreadfully long wait for bags at Dublin coming off an already late flight.
Flight was delayed and there was boarding pass and flight information errors resulting in confusion and stress
Aer Lingus was the actual airline so they handled everything professionally.
Excellent service smooth flight f or the most part food was right now.I'm expectedly good.
The flight was delayed, and delayed some more. But there was more room on this plane than the one that flew oversees! There was no food or entertainment, but that’s ok, it’s a short flight
Was delayed for checks after evidence of bird strike, good call
The plane was delayed. That was only downside to flight. Crew was very nice
