Food has been disappointing in both legs of flight to india
Great staff great experience, made a 2 hour delay very bearable
I was my pleasure to fly virgin on my birthday for my first solo trip ever 🫶🏼
Overall, flight was excellent but check in was very slow for Premium Economy. Economy queue was shorter but we weren't allowed to use it.
Great crew - old style upper class seats on the older fleet now feels dated
The crew was excellent as ever on Virgin. The special meal was poor unfortunately. More significantly when we arrived at Manchester Airport there was no air bridge provided and we had to exit the plane down a rickety stair case. This is unacceptable for a transatlantic flight. Whilst I understand that this is the airport’s fault at the end of the day the airline is responsible for our transportation and needs to do something.
Super friendly and helpful staff, from check-in desk to cabin crew.
Following a paid seat upgrade for enhanced comfort, I encountered an unacceptable odor in my assigned area. It took three hours for the crew to relocate me, and the replacement seat was unacceptably close to the lavatory, offering no improvement.
Good overall. Cannot fault the airlines. I have had better entertainment systems before ie ice in Emirates but it was not too bad. Food was decent and staff were friendly.
Miami airport needs more thorough signage. It was a long walk from my transport point to the check in desk,
Everyone was extremely friendly and nice, from the front desk to the cabin crew!
The crew was excellent. The turbulence was very bad and they were unable to serve our dinner. The captain informed the passengers that we were going to get water and snack instead. They provided us ample snacks instead. Otherwise the trip was good.
I loved the fact it was on time and it was a smooth flight to my destination.
I like that we landed safely and that my dog was safe underneath as well. Outside of that, we were 45 mins late for a direct flight that is 1.5 hours long. And 2 of my 3 bags did not make the flight. Only my dog was onboard.
Service was okay except attendant over served alcohol to passenger and passenger got tipsy and made me uncomfortable
Could not make the flight. No one would help us at all
Flight was delayed for 5hours. Food vouchers just aren’t good enough
It was disappointing to see the huge number of people who were allowed to board who were claiming to either be disabled or needed extra time to board who practically ran to the gate as soon as boarding opened. One of the female flight attendants in the premium economy section refused to let a lady with an infant use the toilet next to row 9 to change her baby even though the path back to the rear toilets was blocked by staff and trolleys and said she would have to carry the baby to the toilet during the descent phase when turbulence was present. The passenger refused and the baby had to wait until landing. It would have been no problem to allow this infringement of weathers petty rules. The flight was also very cold due to a cold draft throughout the flight from the bulkhead ceiling which was not controllable.
Business class lie down seats on WestJet aren't very comfortable. Crew were excellent and overall flight was ok.
A group of a family sat behind me. I think up to 8 people? Constantly talking and making noises. Stewardess did nothing at all to make them stop. Told the Stewardess and they said they'll handle it but they didn't 🙄. Food sucked too.
It was very good. The flight was delayed and people that were boarded needed to get off again but overall it was very good.
I will NEVER fly into our out of Charlotte NC again!! My arriving flight there was delayed over 25 minutes sitting on the ground waiting for a plan to leave our gate. This caused me to miss my connecting flight to Chattanooga. When I did get on my connecting flight there was yes another ground crew issue resulting in a 30 minute delay in leaving the airport. Not to mention just 3 people checking passports for incoming flights.. That airport is not worthy of being an international airport and show the US in a VERY poor way.
Flying since the 1970's and this flight had the most enjoyable food not the take it of leave it chicken or pasta selection. A380 superb
One checkin and gate attendant was very nice. Another was just making everyone check their bags and slowing down the boarding too. This was an A310 so good over bin space. Seats kind of weird, cushion sticking up in the back pushing forward
The food on my AA flights was horrible, it wasn't filling either. Additionally, my bag was delayed and was damaged when delivered. However, the airline made it impossible for me to file a complaint. Had a stressful travel as multiple flights were delayed, causing unnecessary stress due to fear of missing connecting flights. Awful experience. Experience with British Airways was better than American.
I wouldn’t like to have been told what gate I would connect at ahead of time. It was rather stressful, considering the fact that I only had an hour turnaround time between flights
Luggage did not make it onto my plane. Business seats were economy with empty row seat. Just horrible experience. Why would the company allow for transfers that don’t give employees enough time to transfer luggages??
Not very good , the stewardess were unfriendly and they don't like to be bothered. Cos was a night flight and they need to sleep.
The crew was very helpful and the aircraft was clean. More attentiveness to us in business class.
less delays; there was an hour+ delay on both flights. self serve check in kiosks weren't available for British Airways flights
It was great to have a vegetarian meal option, but departure was delayed because they had oversold the flight. Air Canada, you’re in charge of how many tickets are sold: don’t oversell!
I liked the quiet airport and no queue. I don't like that when booking it is not clear that there is teared economy, that you have to pay extra for choosing a seat and for your luggage both ways. We didn't find this out until checking in. It turned out not very economical.
Great flight ✈️ I requested a vegan meal and don’t think offering frozen fruit cup for breakfast is a good idea people want something warm or neutral like the muffin but it was cold from being in the paper bag with the frozen fruit 🧐 and unfortunately I didn’t have either and I don’t like wasting food so that was a disappointment. Flight was on time departure and arrival flight crew were good.
on time quick service but food so so and seats very small. no leg room. I think passengers should not be bringing so large carry on suitcases and should have free check in. Then boarding and unloading would be faster
Ordered the vegetarian meal. Perhaps the worst in flight meal i ever had. Soggy and sad broccoli, overcooked rice and a FROZEN cheap fruit salad.
The flight attendant bumped into me repeatedly time and time again, throughout the entire flight, preventing me from getting any rest. He seemed unaware of his actions and I was very close to saying something, but I didn't because I don't believe he would have understood or altered his behaviour. It was very irritating
Greetings to all the employees, they were very kind and welcoming. Excellent pilot, thank you for your efforts
Be honest with your passengers about the delays .. we had a delay of over 6 hrs and found out later the carrier knew that but still checked us in with an impossible boarding time as the plane was still delayed in the air and on route.
Plane was 2 hours late. Luggage never got transferred in time. Now in Kuwait for full day with no clothes etc. ugh.
They charge for everything. The checked luggage you pay extra for but they dont even allow a ton of weight so you have to buy even more. Many overseas flights allows up to two bags. The food was horrible! For breakfast we got a cold croissant and yogurt. The last flight I took we got a hot breakfast sandwich, which would have been much better.
All good, professional service, and arrived close to on time.
This was a special trip so we booked first class. It was obviously an old plane as the seats weren't that comfortable or spacious. We were delayed 45mins taking off as the "little engine that starts the big engines doesn't work". The powered divider between myself and the next seat in first class didn't work and my electrically powdered seat didn't work so I had to move seats to try and get some sleep. Food and drink were good, crew were great. But I'll never fly with BA again.
The A350 is a great plane but BA's seating was incredibly tight (eg compared to the same plane as flown by BA's partner Finnair) and with a middle seat it was very claustrophobic
Staff and crew where very nice and friendly. Just need to improve the timming om the meal and beverages.
Lost bag - again. No help from staff at Nice - they have a handling agent who does nothing No emergency kit Try calling BA - they eventually found the bag - now on later flight. Trying to get someone to help in the short term is impossible. If I am unhappy - then I have to log it on a website. The agent said he was only able to help with future bookings - not assist in the chaos BA had caused. IF YOU WANT SERVICE WHEN THINGS GO WRONG - PICK ANYONE BUT BA. Personally - I'm joining ABBA (Anyone But BA) again.
I asked for assistance for my mobility issues. It took over 45 min to find someone to take me to the security. then I was deposited at the lounge and I was supposed to be picked up. No one came. I almost missed the flight. There was no offer of extra water, snacks or anything on the flight. Food was OK given that I am gluten and diary free. Seats were uncomfortable and very little stow away space.
The crew were friendly and helpful, really appreciated. The food was pretty nice. a smidge more leg room would always be welcome but when you buy cheap you get what you get :)
Was downgraded from Premium Economy to Economy and no indication of any compensation.
The seat pod in business class was dirty and had some white liquid in the food tray. The steward was perfunctory and the hot food was dry. There were lots of children crying as well and the parents could have used a little more help from the crew.
They didn’t serve my special order meal. And the “free internet” didn’t work
