Everything was better but france airlines more better than them
Bad baggage and people management at boarding forcing me to dispatch my bad despite being the perfect size and respecting everything perfectly, whereas many did not and many free empty spots on the plane as usual… making me loose time and my planned bus at arrival to go to Geneva. Costing me 100 euros extra! So Brussels airlines needs to refund me
It was really good because the employees were very nice and fun to talk to. The entertainment was nice because they had plenty of movies to watch.
That was a short flight by the only time I could actually sleep
How can a national carrier and part of Lufthansa group not even provide complimentary water and a snack in such a long flight ?
The boarding process would have been better. When people are flying internationally and the airline is a member of Star Alliance they cannot have different rules for carryon baggage. Brussels Airlines made us adjust the weight of our carryons based on their rules even though we were flying international and our next flight was with United which does not have weight restrictions for carryons. That was just ridiculous.
Terrible seats. Whoever designed the seats should try taking a long flight in it themselves.
Food quality is deteriorating each time, last year was very good. I avoid the plane food lately.
Been flying on various airlines, all over the world, for 50+ years. The food on Brussels Air was easily the worst I ever endured.
my husband's monitor did not work. there was a visibly ill family in my husband's row.
We missed our connection and they put us in a hotel our luggage didn't get rerouted with us so we arrived with no luggage
On time, kind staff but the aircraft was not clean
There is nothing Royal about Royal Air Maroc. Old planes, poor service, no entertainment and everyone of my 4 flights was late.
Intersting crew: only men with a bit of roughness. The food was not bad, but there´s no alcohol option
Flights were okay. Not bad, not good. On time and efficient. Planes are a bit old and run down, even the 787... Casablanca airport, HORRIBLE. no air conditioning, no power outlets, no clear signs to anywhere, old, unfriendly, no restaurants to speak of. Casablanca lounge, HORRIFIC No seats available most of the time, no power outlets working, no food, only water is offered, 1 shower available, unfriendly and inneficient people, no air conditioning, flies and bugs everywhere, extremely old seats and unconfortable. Although with some cleaning crew present, toilettes are .... not too clean.
3 hour delay, very rude flight attendant the food was horrible.
Plane is dirty Food quality poor Service was not good Lounge extremely bad
Long delayed that cause missing my connection. Accommodation and food at the Casablanca airport was horrible
Old planes that are not being maintained with at least basic cleaning. Plane smells awful, bathrooms not cleaned either. Customer service probably one of the worst I have experienced.
Everything could have been better. Check-in was the worst. Staff was extremely slow for checking in. They were easily spending 10-15 minutes for every passenger. I almost missed my flight because there was huge line at Immigration also.
I dont know tui fly because I dont fly, GOTO GATE the service aganecy are very bad and cannot change my schedule and I lose the fly and money. Forgot GOTO GATE forever
the flight was delayed + 15 hours . I missed my connecting flight and had to buy a new ticket from my pocket
aucune collation ni boisson....tout est payant !! Lorsqu'on a un problème, Tuyfligh n'a aucun état d'âme ni empathie envers les personnes impactées....dommage.
Le pilote était super il nous a bien expliqué par où nous allions passer. C’est très rare!
The flight was canceled and we lose our train to Paris, we had to pay $225 for new tickets Brussel-Paris and we lose our hotel night in Paris for $221 !! It is not fair that’s the airline didn’t assume his responsibility! I hope TUI refund all these expenses.
The checkin was not allowed until 2 hours before the flight, which is fine, except that I wanted to check my suitcase sooner. Then the gate was not announced until 15 minutes before the flight, which seemed late, particularly since the gate was the very last one on the terminal (D-68). It would be difficult for people with mobility issues to get there in time. The flight was fine. I wish the seats reclined, but this is a budget airline, so no expectations. Overall, I would do it again if I needed to fly Tui Airlines.
