I liked my seats on the return trip. Didn't like having to pay for luggage on an international flight. Also didn't like that it was on American airlines and not British Airways. I specifically selected a BA flight to experience that airline.
The space in the seat was okay, the staff were friendly, the entertainment system, my touch screen was not working and some of the films listed on the website for the flight were not available.
Checking in prior on line and wait time at Gatwick was terrible. I would rate a big fat ZERO.
I have nothing but amazing things to say about every staff member I encounter on my transport from Brussels (Bru) to New York (jfk) via London (lhr) after many flight delays and changes every colleague I asked for help gave me the utmost respect and did everything in their power to make sure I arrived in Washington DC to make it in time for my brothers wedding. The flight attendants on the flight from Bru to lhr move me to the front of the plane so I could get off quickly and try to make it to my connection to dc, when I missed that wagans at the support desk did everything in his power to get me to dc via two transfers. Especially during the busy holiday season I am so so grateful for the amazing customer service that I encountered today.
Once again I purchase a business class ticket and the seat is exactly the same as cattle class, the only difference being is that BA install a janky table over the middle seat so there is somewhere to place your complimentary drink, the tray table is just big enough for the small tray, so if you are not concerned about getting fed and watered on the plane or getting access to the BA lounge I would save your money and fly cattle, PS the cabin crew were exceptional in every way, shame about the equipment
Flight delayed and we were forced to check our carryon bags which was huge inconvenience.
Firing with British airways leaves me feeling stressed and disappointed. They are substandard in so many aspects of airline travel.
Worst trans-Atlantic flight in years! The seats were incredibly tight, both in width and depth. The back selection was so cold, it was like traveling in a refrigerator. Although I had an entire row, the seat arms would not go up, so I could not take advantage of it to sleep. However, the crew was smiling and helpful and really seemed to enjoy their jobs. The food was the worst I have ever experienced on any flight. The PA system blasts announcements to the point of hurting my ears when using the audiovisual equipment. Not safe or sat. Also, I did not like the bait and switch tactic. I put in a search with one bag and the other flights had put that into their price, but BA did not and made me pay extra for it which would have made the price comparable to others. Also, even at check in there was no “choice” of seat, unless you paid extra for it even in the same row. No other airline I have been on does this. Once check in begins, normally, you can choose any unoccupied seat in your category. These tactics and the lack of comfort means I will never fly BA again.
My luggage di dnot arrive till two days later and after several phone calls and unpleasant conversations
An early flight and a bit confusing where to check in with British Airways; good we asked at the information counter the night before as we stayed overnight at the Sheraton on the departure level.
