We were delayed three hours from Montenegro to Vienna on our outbound flight and then rebooked an extra leg on our trip to the US. Our bags, which Austrian made us check in in Montenegro even though the flight was barely half full, didn't find us for ten days. Then, when we asked for compensation for the delay we were given the runaround that the flight originated outside of the EU. Next time we fly Turkish Air.
Most of the crew members were rude, flight arrived late and we missed our connecting flight, they damaged my friends suitcase so badly that two wheels had been destroyed.
Excellent flight. The crew was exceptionally attentive and organized. Attention to details is unmatched.
Loved the courtesy and punctuality. Very professional and most importantly on time.
Great! They got my vegetarian meal right, flight was comfortable, they helped store my heavy luggage. Pleasant crew and flight staff.
My layover in Vienna was supposed to be 35 minutes but because my flight was canceled I had to wait in the airport for an additional 8 hours.
They had me unpack a handbag 2 lbs overweight into another handbag 8 lbs underweight for a Bible.
One thing I really liked about Austrian Airlines was that the flight attendants were very kind, and the in-flight entertainment offered many choices. One thing that could be improved is the meal service, since only a vegetarian option was offered — it would be better to have at least two choices
Despite the booked seats in front of the land we were moved to the back of the plane even first like 8 lines were totally without pasangers. When I tried to sit on empty seat flight attendant asked me to go to my dedicated seat in the fully crowded back of the plane. She was not able to explain why. Food was very poor on flight LAX - VIE.
We had a wonderful experience overall. The only issue was check-in our luggage at the Split Airport counter. It was very confusing because we needed to pay for baggage.
Service was slow and checked bag was off last evening when flying business
Requested food options were always finished. Supplied food items were good but of course not the desired choices.
Bad chairs in business class like economy ( not turning into bed )
The crew was not professional enough for that time. Multimedia connection had a problem frequently
My seat number was changed unilaterally after confirmed online checkin from widow to aisle. This applies to the Istanbul-Port louis flight. Seat was also changed for the Antalya-Istanbul flight but this was because of aircraft change, I was informed. That flight was delayed because of a technical problem with the original aircraft.
I had ordered gluten free vegetarian but I got chicken instead. I wasn’t able to eat the meal. It’s hard not having food to eat when it’s an international flight. I don’t want to complain but when it’s a 14 hours flight. It would be nice to have something to eat.
nice and clean plane but the seats and the comfort was not what i expected. i expected more based on all the ads and reviews that i've read. I guess you get what you pay for in economy.
So boarding is a little slow when you fly 787 but on the 777 the business class had its own entrance. The entertainment can be a little bit more up to date Other than that it was a great experience food and service was great
I had a bad experience with the Airline company. I still did not get one of my baggages. I went several times at the Airport looking for the missing luggage.
During mid flight, try to get a flight attendant to help I couldn’t find one Otherwise, everything was perfect
Had a few open seats and could use it for a great rest ful journey
I liked everything BUT the temperature. It was freezing and now I am sick.
Late departing Budapest, very stressful change in Munich though we made it since connecting flight was delayed.
The plane was late (as was my flight out from Birmingham the day before)
The crew was very professional, no food was served. The flight was delayed which impacted my connection at Frankfurt to Chicago… It was very stressful because it was out of my control. Had I missed my connection, it would have been extremely disruptive and inconvenient as I would have had to make other arrangements to fly to the United States.
Flight was great only departure was delayed to saome ground crew issues
Expect Business Class seating to be 2 passengers per 3 coach seats, with center blocked. This is typical for flights within Europe on most airlines. Service was excellent!
The flight was delayed. No information was provided as to the reason for the delay. There was only water offered during the flight.
Nice people, efficient and professional, high quality, and well-run. Everything you want in a flight!
The crew was caring and attentive in making my flight comfortable as I was travelling with an injury.
