Daily cleaning, installation of cabin HEPA filters on flights from Cardiff to Europe
KLM, Eastern Airways and Aeroflot have all waived their change and cancellation fees on flights from Cardiff to Europe. Confirm policies on booking site.
Etihad Airways does not allow booking a middle seat on flights from Cardiff to Europe.
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 0h 55m
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Scores according to KAYAK customer reviews
Pros: "Crew was great, on time flight, clean plane."
Cons: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."
Pros: "Nice food"
Pros: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Cons: "No suggestions."
Pros: "Yes, Very good"
Cons: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Pros: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Pros: "The seats were so comfortable"
Pros: "I liked how generous they were with food and drinks"
Cons: "Free WiFi could have made the flight a lot better"
Cons: "Allow business passenger to use front bathroom."
Pros: "Boarding was efficient and the crew were nice."
Cons: "the seating is horrible. it was the tightest seating I've ever experienced."
Cons: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Cons: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Pros: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Pros: "Very nice airplane and pleasant crew"
Pros: "Overall a nice and good flight"
Cons: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
Cons: "Bigger seats the new ones are way to narrow"
Cons: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Cons: "Still don’t have my luggage yet"
Pros: "Fast boarding"
Cons: "Slow in refuelling, got us delayed for 40-"
Pros: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Cons: "Flight was delayed, had to run to my next connection flight."
Pros: "Planes were on time and connections made."
Cons: "One bag delayed as not put on flight and food could be better."
Pros: "very nice crew"
Cons: "my baggage was lost"
Cons: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Pros: "Crew was great and helpful despite oversight in my special meal."
Cons: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Pros: "Just as I expected. And I made my last connection easily."
Pros: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Cons: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Cons: "Flight got delayed 30 minutes"
Cons: "Late departure. Rush to connect."
Cons: "Boarding was very slow."
Cons: "Delays, took my hand luggage into the hold,"
Pros: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Pros: "Nice aircraft"
Cons: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
Pros: "Just the cabin crew being nice"
Cons: "Punctuality KLM is always late"
Cons: "Flight cancelled"
Pros: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Cons: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Pros: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Cons: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
Pros: "The crew were really helpful with people who had tight connections because of the delayed flight"
Cons: "I wish they had WiFi"
Pros: "My seat at the window was great and the staff really friendly and courteous!"
Cons: "Larger meals."
Pros: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Cons: "No downsides at all"
Cons: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
Pros: "Everything OK"
Pros: "Nothing to mention"
Cons: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Cons: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Pros: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Cons: "That it didn’t happen."
Pros: ".Very much on time with pleasant service."
Cons: "Can nit find much fault fir a short run!"
Pros: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
Pros: "My bagage broke"
Cons: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
Pros: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
"Always exceptional service"
Pros: "The crew is nice"
Cons: "No respect of distancing the seats ; all the seats were occupied. No wifi"
Cons: "The food was not as usual."
Pros: "Seats ok. Crew is super. Drinks offered"
Cons: "Nothing, AF rocks"
Pros: "El entretenimiento"
Cons: "Demasiadas mascotas sin posibilidad de descanso. Un gato en ej asiento del frente que no dejó de hacer ruido y dos asientos atrás un pero en la misma situación. Debería tomar más medidas para el viaje de mascotas"
Pros: "Yeah Everything well organized"
Cons: "I believe so"
Cons: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us."
Cons: "J’ai eu à payer un bagage supplémentaire sur internet à 160 euros. Mon compte a été débité et à l’aéroport de Dakar les agents au comptoir me disent qu’ils ne retrouvaient pas le payement du troisième bagage. J’ai été obligé de repayer le bagage comptant à 190€"
Pros: "There is a nothing to mention that was memorable or comfortable."
Cons: "I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future."
Pros: "Good aircraft, good service, on time, eventless"
Cons: "There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better."
Pros: "The crew was perfect"
Cons: "No wi fi on the plane."
Pros: "Crew asked us if we’d like to move to an empty row to be more comfortable without us even requesting it."
Cons: "Bigger coffee cups? Really nothing to complain about. Everything I would expect from a flight. A++"
Cons: "Seat recline was broken- wouldn’t hold position."
Cons: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Pros: "Good selection of movies."
Cons: "Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag."
Pros: "I've never been on a flight with such narrow seat and thin cushion. There was no entertainment offered for the almost 4 hour flight. There was no means of charging any electronic gears. The airplane seems to be 30 years behind time. Crew was unfriendly and smiling faces are not part of the uniform."
Cons: "Very narrow seats and thim cushion. No entertainment offered an do means of recharging electronic devices."
Cons: "I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check"
Pros: "Spacious business class seats, excellent meals"
Cons: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."
Cons: "Our request for vegetarian meals got lost after a glight was cancelled."
Cons: "First class bathroom could have been cleaner and wider - very narrow, hard to maneuver"
Pros: "It was very comfortable and pleasant."
Cons: "Could be a little better the service, the dinner was late"
Pros: "Crew was good, seat was not, it was freezing cold and one little blanket was inadequate!"
Cons: "Provide another blanket when needed, was wearing shorts and a short sleeve shirt."
Pros: "Crew very professional"
Cons: "Boarding was a little confusing"
Cons: "Really hard to get boarding passes online"
Pros: "crew great comfortable"
Pros: "Air. France usual"
Cons: "No lights working on plane. Couldn't read or do work WiFi wasn't working either"
Pros: "Entire trip was easy and comfortable."
Pros: "Everything was great"
Cons: "It was a great flight can’t think of anything"
Pros: "The crew was friendly and always came around with water."
Cons: "The “vegetarian” option was tuna which isn’t vegetarian and there was no vegetarian snack. With the hundreds of dietary and religious food restrictions you would think having a vegetarian option would be much more attainable.. They also didn’t make an announcement about our flight being late."
Pros: "The transfer times were excellent"
Cons: "Boarding at CDG was awfully slow"
Pros: "The airplane"
Cons: "Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered."
Pros: "I was given a great seat and the food was OK- not the Air France food of 5 years ago but still good"
Cons: "I didn't really use the in flight entertainment - the usual movies, tv etc"
Pros: "Flight attendant Ms. Sophie Picard made every extra effort to try to find a meal when they had run out of Business Class meals. She made up for the uncomfortable seating in Business Class."
Cons: "Business class seating on the AirBus 318 is very cramped."
Pros: "Friendly crew, good meal and entertainment"
Cons: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
Pros: "1. Entertainment - Decent movie selection. I wished the angle of the screen in economy could be adjustable as well. Turkish Air does it better. Once the seat ahead of me reclines I dont have too much hope of saving my eyes from the awkward angles."
Cons: "1. Boarding - Learn from maybe Turkish Air who allocate people zones based on where you are seated in the plane. People seated all the way in the back should be allowed to board first and fill the plane back to front. Makes it less likely for you stand around waiting for people as well people all the way in the back making contact with every possible human already seated in the aisles. 2. Comfort - Window seats are too hot, middle aisle seats are too cold 3. Thankfully they do have halal offering. Now if they will even let me choose that I am allergic to seafood. Glad for the chicken. Nothing to boast about."
Cons: "I don’t know why they keep making boarding with stairs and bus."
Pros: "I liked the crew, they were professional and tried their best"
Cons: "The flight was a chartered flight . Air France informed us that due to cabin crew shortage they couldn't operate an air france flight and hence they hired Air Belgium. Whilst the crew were nice , the actual plane was old and creaky. It wasn't up to the standards expected of Air France. They could have done better in getting a plane up to standard. A lot of the passengers were disappointed ."
Cons: "CDG is a monster. The distances are long . The signage is poor and when I asked for directions the diirections I got were wrong."
Pros: "Plane was clean. Pilots made up some of departure delay time in the air between NCE & CDG."
Cons: "Unorganized boarding process and minimal info or announcements regarding delay. Failure to respect SkyPriority status at boarding were disappointing. (Staff allowed it to be a bit pushy and chaotic and people were able to force their way in line, ahead of those who had been waiting in line.) Seats were okay but no recline and underseat storage was small. (Backpack wouldn't fit underseat and had to be stored in overhead.) Passengers crowding from back of plane upon arrival made it hard to deplane and felt rude."
Pros: "Crew was welcoming"
Cons: "Space between the seats was too small."
Cons: "only there were del;ay at JFK"
Cons: "We were rebooked, which understandably happens for any number of reasons. However, we were not informed or asked about our preference until our luggage was checked through! The staff especially in Chicago where we began this awful experience couldn't care less about our situation. Then AIr France lost our luggage and provided no help in locating them. We had to rely on folks who had friends working in Zagreb Airport to locate them. Air France is incompetent, insensitive and unprofessional. If you have an important trip avoid Air France - they treat you like captives not customers."
Pros: "The flight was good overall. Friendly crew good attention."
Cons: "There was a delay due to technical dificulties in previous flight. This caused a delay in take off and no AC while waiting in the plane for 40 minutes."
Pros: "I enjoyed the food, the crew's friendliness in First Class and the boarding process."
Cons: "The wi-fi did not work on our flight"
Cons: "Wheel chairs for my ill and aged parents was not provided"
Pros: "Loved the lovely food and wine from Air France, they even serve fresh french bread with camembert, ice cream, champagne (in economy) and brandy with your coffee!"
Cons: "The cabin on the 777-200 was far too hot (about 25c) and with no individual air vent I found this unbearable on a 12 hour flight. And despite the flight taking place entirely during daylight hours and leaving at 10:30 am, inexplicably we were made to all pull our blinds down and the lights went off after a couple of hours - in the middle of the day and for about 8 hours! So although I had paid for a window seat there was nothing to see apart from the window shade. As it was the middle of the day I could not go to sleep, the person in front of me reclined fully so for me the flight was a hot, claustropobic, dark hell. An utterly miserable experience. I felt like I was going mad, trapped in my own little cell."
Pros: "Boarding and crew was ok. Aircraft also not bad. But five hour delay with little communication or compensation."
Cons: "5 hour delay. Communication"
Pros: "One of the crew member was really rude, she made a mistake went off on me and didn’t even apologize, she act like nothing happened, I tried reaching out to the airline and they never got back to me"
Pros: "Fast and esay"
Pros: "The crew seemed very nice."
Cons: "The flight could have been on time."
Pros: "Save you money and avoid this airline."
Cons: "Complete overhaul of the company."
Pros: "The price was cheap"
Cons: "Barcelona airport was a mess. They lost my bag with half of the plane bags and they didn’t even update the bag status online or call me when it arrived"
Cons: "The santorini airport is a mess. Our flight was delayed nearly an hour because the tiny airport wasn’t able to handle the amount of flights they had coming in and going out at the same time"
Cons: "Carry on policy is ridiculous"
Cons: "Hot boarding that was longer than the actual flight."
Pros: "They crew was okay, more polite than my previous flight."
Cons: "Having a well stocked Duty Free Items would be nice, tried to order items and was told they are out of stock."
Pros: "Nothing what so ever, not seen such a rude staff in my years of traveling. Totally no customer care"
Cons: "A bit more courtesy with passengers"
Cons: "Didn’t take the flight"
Pros: "Cheap airline, results are what we thought they would be"
Pros: "Glad I paid for the emergency aisle. A long flight with plenty of leg room."
Cons: "We had to wait for someone... Couldn't leave with out them. Departed an hour late."
Cons: "very easy checkibg, friendly at airport, snd same day reminder"
Pros: "When check-in online I was given 1st row seats, as a result I was treated as an excellence customer. Great service."
Cons: "Delayed flight that was a connection and nearly missed my next flight"
Pros: "Good for value"
Cons: "Tight seats, old plane, zero frills"
Pros: "No major problems"
Cons: "Delayed flight"
Pros: "The plane was clean and comfortable"
Cons: "My flight was approximately five hours delayed and I received no communications from the airline other than changing updates to departure time ranging from two hours to twenty minutes to five hours of delay. Airport staff offered no condolences or compensation."
Pros: "On flight home, second lost bag of trip and second time of an extremely long wait, truly long long wait to report lost bag in Barcelona. So far, I have only one message for updates online about my lost bag. It always says "searching." I don't think they are though."
Cons: "Lost luggage. If they would let me speak with someone live, I could give them an idea where they lost it. Looking online, I see many comments that the airline has not. located nor compensate for lost bags."
Pros: "On time, one carry on and personal item for free onboard, clean - no complaints"
Pros: "Great flight once I was in the air. Didn’t like the drama getting to my plane!"
Cons: "No bags"
Pros: "On Time"
Pros: "Price Allocated more leg room On time departure"
Pros: "On time"
Cons: "Fly with vueling. The sits are extra small, les than normal."
Pros: "Got off the plane quickly"
Cons: "We were late boarding and departing but were not alerted before hand. Didnt matter for me however since i was there early."
Cons: "The airline lost my luggage. I called continuously and they kept telling me that it was on its way, but it never arrived! I finally received it 2 days later."
Pros: "Quick flight"
Cons: "Everything else! Where am I supposed to put my legs?"
Pros: "Ryanair, easyjet et al are the big fish in this pond, but the two times I've flown with vueling has been better than all my experiences with the others. Nice to see an airline whose staff looks like it actualy cares about customer service. Thanks a lot!"
Cons: "Boarding was messed up. Paying for priority boarding then having the gate open the boarding area to all passengers created some heated words, plus people pushing ahead for boarding."
Cons: "It was so uncomfortably cramped on the back row that my knees were numb by the end of the flight. I am tall but not ridiculously so. I think there should be minimum standards for legroom that exceed what was available on this flight."
Cons: "The people at the check in desk were not friendly"
Pros: "The boarding and flight was at the right time."
Cons: "The confort is very bad. So small the space for the legs"
Cons: "Airport advertised the flight was leaving at 12:10, but our pass said 12:00. We took the advice of the AIRPORT and missed our flight. In addition to missing our flight we had to exit the airport to re-enter and BUY NEW TICKETS for another flight. Would never recommend Vueling or Barcelona Airport to anyone."
Pros: "All of it"
Pros: "Didn't experience anything spectacular."
Cons: "The delay of flight was unbelievable."
Cons: "Dely and they lost my bags"
Cons: "airfcraft seats were old and uncomfortable ."
Cons: "they left my lugage the delayed the flight for 2 hours, terrible services"
Pros: "On time, no charge for checked bag, easy & pleasant."
Pros: "Not really a like or dislike, we did not have food or entertainment on the flight it wasn't long enough."
Pros: "Fast boarding"
Cons: "Had to pay for the luggage."
Pros: "The crew."
Cons: "The seats."
Pros: "Plane was comfortable, flight attendants friendly and professional. Departures and arrivals on time!"
Cons: "Cattle car boarding procedures were dehumanizing. Also, don't forget a book if you expect entertainment."
Cons: "The flight was overbooked, and the alternative was to fly to barcelina and transit flight to rome. At the end i reached rome 13 hours after the original time table. Vouling service in tel aviv and barcelina was not empathic at all."
Pros: "Friendly service -- free gate check, and a free upgrade so that my partner and I could sit together :D"
Cons: "They're pushing the seats so close together that either you upgrade, or you're crushed. Particularly when you're tall, like I am, you notice every flight seems to be a bit worse, and year after year that's what's going on. It's gotten to the point I'm not against Ryanair's ridiculous standing seats prototype anymore. At least standing I won't get a trombosis."
Pros: "Really smooth, comfort and easy"
Cons: "Sanitising products free on plane, stewards using gloves"
Pros: "I wasn't allowed to fly as the Scottish government said non essential travel wasn't allowed and I wasn't allowed the opportunity to get a voucher for my flight"
Cons: "Seeing as I wasn't allowed to fly l could have been offered a voucher or someone at Ryanair help could have answered my question about my flight"
Pros: "pragmatic ryanair crew get the job done"
Cons: "seats and trays were dirty"
Cons: "Screwed again for carry on bag which I attempted to upgrade from 7kg to 10kg online, paid my €20 to learn at the gate that it changed from a "carry on" to a "to be checked in" bag. I was td I would have to pay another €25 to take it on board. I just refused and left my bag there with them. Tired of Ryanair deliberately screwing people fo add ons especially when there is no deliberate intention involved in the action. No empathy or understanding just screw the Customer at every opportunity. No longer a Ryanair Customer, its Service and Respect that I prefer,,,"
Cons: "Was late for 1.5h"
Pros: "Value for money"
Cons: "Flight was delayed and when we got to our destination there were no staff present to disembark the aircraft so we were further delayed."
Pros: "On time flight"
Cons: "More leg room"
Pros: "Plane wasn’t fully booked so allowed for swift boarding and disembarking"
Cons: "The reintroduction of ‘quiet flights’, 2 years okay Ryanair has a big campaign, no announcements other than for safety before 0800 and after 2100. So people could rest on early morning and late night flights - this stoped some time ago. With no advertising.!"
Pros: "There was nothing great about Ryan air. We flew with Flybe on the way back and it was a much better experience"
Cons: "Very disappointed with Ryanair and lack of communication from kayak regarding the checking in process. This was our first time to Europe and we booked a last minute trip to Dublin. We arrived at the airport 3 hours in advance to check in and allow time for navigation. We waited in line for an hour only to know that we were either supposed to check in online or upstairs at the airport. We had 4 minutes to check in when we got to the front desk. Staff was incredibly useless and did not assist whatsoever. We had to logon the airport WiFi and watch the video then missed the checkin by 1 minute. This is absolutely unacceptable. We were then directed to another service department for a 55 pound charge each! Which was the same as our original flight. I did not receive any notification email to check in ahead of time. This was a very stressful time for my traveling partner and I and do not feel obliged to be paying the consequences given the circumstances. I am hoping kayak will honor us as loyal customers and reimburse us for these unforseeabke fees. This would be greatly appreciated. I can provide receipt and documentation if needed. Thanks"
Cons: "The guy at the boarding did not know the procedures for a non EU passport and kept me waiting for so long because he had not sure if my visa was real. He did not even check my passport if I had a visa. I paid for priority and ended as a lat person in the queue. Then a woman came and checked my passport and saw the visa and could not see any problem with it. I want to know why did a pay for priority services if the person at the boarding does not even know anything. Is the company going to reimburse the company for the time waiting and bring the last one?"
Cons: "We paid a lot of money for priority to find out it was really cheap to purchase just before flying. It turns out most people buy priority so there really is no advantage. They lost our luggage and it took two weeks to retrieve."
Pros: "The fact that the delay was on the screens early enough to go to the lounge"
Cons: "Arriving into Dublin after 2.30 am"
Pros: "I actually received my checked bag on the other side, so that's good."
Cons: "Positively, unimaginably unenjoyable in every other way."
Cons: "I purchased Priority in order to have a carry-on, and even though the carry-on was fine for my first flight, they forced me to check it and pay 40 pounds for my second flight. Then the flight was delayed, causing me to miss my connection and completely ruining my entire travel day. DON'T BE FOOLED BY THE LOW RATES. YOU WILL END UP LOSING MONEY."
Pros: "We arrived alive"
Cons: "Checking in was torture. It was the airline version of "The Trial" with a Dutch Twist (no one in charge). Luckily (?) the plane turned out to be 45 minutes late, so the eternity it took to have the rookie who finally showed up to look blankly at her computer screen, apprently hoping it would receive Divine instructions on how to work her way through the ONE PERSON in line in front of us, in order to stamp our pre-printed boarding passes did not cause us to miss the last flight of the day from Amsterdam to Dublin. Now lets talk about the torture device that Ryanair uses as a passenger seat. . ."
Cons: "Flight was delayed"
Cons: "My husband and I flew with RyanAir 3 times in two weeks. This was the third time, and it was the worst! When we were about to board, a staff person approached us and said that out carryon bags (which RyanAir tags and checks, anyway) were too large. We'd carried the same bags with the same items in them for all of our flights with RyanAir with no issues. But this time, the staff insisted that we had to pay to check the bags. We removed items from our luggage and put them in our backpacks, which only made the staff upset because they were unable to charge us. One of the staff members began yelling at me and told me she was doing us a favor by not making us pay (though our bags were the right size and met the airline's standards). She told me to be quiet and not argue with the staff, otherwise she'd charge me. If this were in America, I would have spoken to her manage and filed a complaint. I don't know the process in Germany, so I let it be. I felt disrespected and angered. During the flight, I asked a crew member for a fork or spoon. He said he'd bring it to me in a minute. After 15 minutes, he had not returned with it, so I asked another crew member, who told me that there were no spoons or forks. I replied that the airline serves hot meals that require utensils and asked if I could have one of those. He insisted that the airline accounts for every utensil and refused to provide me with one. The woman sitting behind me leaned forward and handed me a spoon. She explained that another crew member had given her the spoon, though she had not asked for it. She was confused and now realized that the spoon was intended for me-- he'd handed it to the wrong passenger. This made it obvious that the other crew member had lied to me. Overall, this was one of the worst flight experiences I'd ever had. I would not recommend RyanAir to anyone, and would actively dissuade people from flying with this airline if asked for my opinion."
Pros: "You can load and unload from the plane on both ends."
Cons: "They do not offer a complimentary drink and small snack for any flights, short or long. Anything other than a seat comes with a price tag."
Cons: "Gate attendant was very rude and charged me for an extra checked bag even though my bag fit into the sizer and I measured it before coming. He looked at it for two seconds and did not even put the bag all the way in the sizer. I tried arguing and he would not listen to me at all and just said “I’m done talking about it, either pay me or we will leave you here”. So I guess it’s their policy to hold you at ransom if your bag is even close to not fitting. Even worse, the plane was about 40% full and there was no shortage of room on the plane. They are crooks!"
Pros: "Friendlly cabin crew. Clean environment."
Cons: "Delayed flight."
Pros: "Very quick flight"
Cons: "Slightly delayed"
Pros: "Qick boarding"
Cons: "Loud German passengers talked loudy amd ywlled to each other over three rows for the entire flight."
Pros: "The availability to go from Ireland and Scotland was very nice. The cost was cheap with an additional fee for everything else. I did purchase an extra bag at 20kg before. I also paid 5 GBP for priority seating. Your ticket is your phone or a print out. There is no entertainment, possibly with the exception of conversation. You could purchase limited food items."
Cons: "The plane numbers did not seem to correspond to the download. I had to check the screen by town and I was vaguely concerned I might have made a mistake. The gates changed twice. Or, they announced the wrong gate change the first time."
Pros: "That it was cheap, and short. Would've paid slightly higher ticket prices for less sales pitches and maybe tv shows on seats."
Cons: "That every two minutes, we had a session pitch for everything from food to scratch off tickets. Give it a rest!"
Pros: "I liked nothing about this flight."
Cons: "I didn't like the fact that I was never allowed to board this plane and I ended up having to book a hotel for a night and then fly out the next day on an Air Lingus flight. As I found out later, Ryanair did send me an email saying that I would need to print out my boarding pass early. However, I had already left the U.S. and never saw that email. Then when I arrived at the airport, I was told that I would have to go to customer service in order to obtain a boarding pass. Then the line was so long that I could never obtain a boarding pass in time. No one was willing to help me even though there were plenty of employees standing around doing nothing. So I ended up buying three Ryanair tickets that were worthless. I will never fly Ryanair again and I would recommend that no Americans ever fly on that airline."
Pros: "We had to carry our bags up and down several flights of stairs. Not very friendly to disabled or elderly folks."
Pros: "Room for my bag."
Cons: "Changed Gates at boarding time, twice. Taxied for almost an hour before take off. I was on an aisle seat and the crew kept bumping into me, somehow even when I leaned the other way."
Cons: "the waiting on the run way for people to board"
Cons: "My wife and I was split up and ended up in middle seats of different rows and neither of us had people to either side of us. This is Ryanair trying to get you to pay for guaranteed seating the next time you travel. Ridiculous!!"
Cons: "thought i checked in on line; apparently didn't submit and was charge $50 euro x 2."
Cons: "Late. No explanation. Left standing on runway also in the heat."
Pros: "There are many horror stories on the web about flying RyanAir, so I expected the worst. My wife and I flew RT from Dublin to Koln. Although we carry on on all other airlines (in the US), we paid extra to check our carry on bags because of the Ryanair website, which sounded VERY strict about bag size and threatened to charge 50E or something per bag if ours were too big. Turns out all the other passengers had the same huge carry-ons as always. I probably wares the bag fee. Ryan requires you to print boarding passes before you get to the airport or they will charge 50E per person to print(!). The boarding process is a cattle call, but most people are polite with little shoving. The seats on the plane are hard and don't recline. All in all, we saved money and the flight was OK. Just know what to expect."
Cons: "I did an online check-in the day before flight and chose to allow the airline to choose my seat so I could save a bit of money. I had a connecting flight and had 1 hour layover when arriving in Amsterdam to get to my gate for flight to Dublin. I did not have boarding passes and was told I could get them at the Gate since I checked in online. Got to the gate, they said there was no record of me checking in online, so I would have to pay €50 per person (my husband and I) in order to get on the flight. I needed to get to Dublin so I handed over the money, then was told I couldn't not get on the flight and had to be rebooked for a flight 4 hours later. I then had to go to the ticketing desk where I was told my only option was to pay a fee of €200 (€100 per person) in order to rebook my flight. All in all I am very upset with how everything happened, I am out a ton of money. The original cost for both tickets was €87, and I paid an additional €200 on top of that just to get where I needed to go, on my questionable acts on behalf of the airline."
Cons: "30 minutes late, not enough room for everyone's baggage, small seat next to large guy"
Pros: "En general fue una buena experiencia para ser un vuelo low cost. Importante saber que los asientos no se reclinan y que si el vuelo va lleno sólo caben las primeras 90 maletas en cabina, las demás se pueden despachar al momento del abordaje sin cargo."
Cons: "Cambian de Gate bastante, así que hay que estar atentos. A nosotros nos cambiaron tres veces de Gate en nuestro vuelo de Madrid a Dublín."
Pros: "The price..."
Cons: "The flight was delayed for over 2 hours with little information to passengers about why/with new expected times. Boarding was a mess with people all of a sudden rushing towards the door. On board, the crew seemed very flustered and was constantly rushing around, unsure who ordered what, etc. At a minimum, I would expect free coffee and water and was surprised to find out that was not the case on this flight. Not a positive experience and will try not to fly Ryanair in the future, will also not recommend to friends."
Pros: "the flight crew was nice and friendly when they werent trying to sell you something."
Cons: "Ryanair is a bunch of criminals that prey on the Americans traveling abroad. Yes its a discount airline but my $18 flight turned into $150 after all the hidden fees were paid for. To charge a passenger 15 pounds each to print a boarding pass is absolutely ridiculous. Everyone else around us could use their phones as a boarding pass except for the traveling Americans who did not have access to a printer while on vacation is criminal. Lesson learned, I will never fly Ryanair again and will tell every American I know not to be blinded by their discount fare."
Cons: "One guy is very rude. Even said if we have any problem with him we can stay at the airport."
Pros: "For the first time in Fuerteventura the Priority queue was boarded first and passengers barracking the Staff were rightly refused when Other queue was on their boarding card"
Cons: "Hateful the way the Staff are obliged to accept being walked on by "classified" travellers. A Party boarded the plane, not having booked seats and refused to sit down until they were all seated together. It took several "asks" before volunteers gave up their seats to do so. These volunteers had actually paid and booked for their seats but were discommoded due to the pressure put on them by Staff advising that the flight would not leave until all passengers were seated. The answer is that that the people are taken off the flight and accommodated on another later flight with seating together. They had played this card before and will do so again unless Ryanair STOP IT"
Pros: "Price and timeliness"
Cons: "No issue"
Cons: "Charged us 90 pounds extra because we didn't have access to the internet to check in the day prior. This is a very discriminating practice against those who can not afford to be on the internet. It should not be allowed and our money should be refunded. Shame on Ryan Air to have such a discriminating program. Cost for a one way trip from London Stansted to Dublin, Ireland for two, 45.72 for tickets, 58.32 for luggage, 90 pound fee for not using the internet, total 194.04 pounds. Cheap is relative?"
Cons: "We had priority and the forgot to give us seat assignments. We missss our flight despite being there 2 hours early due to security (not Ryanairs fault). But it took us 3 hours to be reticle ted because they use a subcontracted staff who was closed. We were told to get our baggage and recheck, after waiting 50 minutes were told that our bags made our original flight-even thought that is against FAA regulations. Went back to ticketing and the Sipervisor told us that our bags did not make the flight and to go back to get them. Another 45 minutes and we were again told that they made the first flight. Happily they actually were at our destination when we arrived. Never again. And we paid more in change fees Han the ticket cost"
Pros: "After purchasing seats online the day prior to the flight the airline charge me $160 to check in at the airport. This was after as I said purchasing seats and baggage the day prior. This company is a complete rip off"
Pros: "Only thing I liked was the food, and service wasn't too bad"
Cons: "Boarding was a nightmare. They warn you that you need to check yourself in online at least 2 hours before or they will charge you. We got there three hours in advance, tried to check in online but the the page always redirected you to their wifi which they want you to pay for. The only other way around this was to use the other wifi but that means we would have to do download their app. In the end, we nearly missed my flight because of all this and so we ended up checking in there and being charged £90 or $135. What a ripoff."
Pros: "The flight attendants were very friendly and always smiling."
Cons: "Flight was delayed by more than an hour and we weren't given any notice or information as to why. When we were finally given a gate number to board (barely 30 mins before our scheduled take off) we were directed to a closed gate with no staff or plane and waited there for over half an hour before Ryanair staff arrived. When staff members arrived (after the scheduled departure time) they had no idea what was going on or why there was a delay. I clearly heard one of them say, "I don't know why all these people are here." The lack of information was frustrating and it was unfortunate the staff at the gate had to try to deal with a problem they had absolutely no clue about let alone seem to even care about. I do not plan on flying with Ryanair again because of this horrible customer service experience."
Pros: "The flight was fine. The on board staff was competent."
Cons: "I was not able to use the flight to Edinburgh so this information pertains to my flight from Edinburgh to Dublin. Myself and two friends on the same flight arrived at the airport very early because we were warned we needed extra time for customs. Little did we know that the extra time we needed was to make sure we didn't miss our flight due to the incompetence of the Ryan air staff checking baggage. But actually even before that, you need to be aware that you'll pay another $15 if you are in the same situation we were in and are unable to print your boarding pass. When we arrived to check baggage their automated system was not working. This appeared related to payment however there didn't appear to be anyone in the long line able to do this. We were subsequently sent back and forth about six different places in order to Just check our one piece of luggage each. One of my friends was directed to a separate line at one point and the agent started yelling at us while we were in line. There was only one poor woman who knew what she was doing having to handle several of us who were angry (not just us), as well as a long line of passengers trying to also check their bags. As I said I would not fly Ryan Air again if you paid me! In the long run you pay more between their "extras" and the aggravation."
Cons: "I checked in online to avoid the fee yet when I arrived they claimed I didn't fully finish the check in process so they charged me 135 pounds for 3 of us. The website was horrible and kept dropping me so after I chose the extras, paid with my credit card, and received the billing confirmation I thought I was done. I even showed them the email but they played hardball and made me pay the fee. Funny thing was they had all the passport information they needed because I really did check in online so all they had to do was push a button to print out my boarding pass. Biggest ripoff ever!"
Cons: "Everything very disorganized. Ryanair had no official office or representatives in the Amsterdam airport. Flight was mildly late. Crew was curt. Not even water was available without paying for it. Then the flight attendants came through on several tours up and down the isle, with a series of things to buy. Felt like we were in an Arab bazaar. Worst, the internet would not allow us to confirm our flight, despite repeated attempts. So they charged us 45 Euros each for confirming the flight at the airport. No one to talk to in Amsterdam about it. When we got to Dublin we were sent several different places to try to get our money back. Finally had to stand in a 20 minute line to discuss it, and we were told to email them. The entire thing was a miserable experience. Will never fly Ryanair again."
Airlines flying from Cardiff to Europe have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Cardiff to Europe
Masks required on board, masks provided on flights from Cardiff to Europe
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Middle seats unavailable to book on flights from Cardiff to Europe
Testing for antibodies, testing for symptoms for flights from Cardiff to Europe
Waiving of change fees. Search flexible flights from Cardiff to Europe
Cheapest flights to Europe from Cardiff found in 2021 and 2022