Daily cleaning, installation of cabin HEPA filters on flights from Cuiabá
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 19h 40m
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Scores according to KAYAK customer reviews
Pros: "Everything is perfect."
Cons: "Nothing to complain, simply perfect."
Pros: "comfortable seats. Flight duration was good. Layover was little longer. Overall good experience"
Pros: "Amazing crew!"
Cons: "The seats were not the best and it would have been nice to have a meal other than just a small breakfast."
Cons: "flight left very late. couldnt make up time on the way. had to struggle to make it to the connection."
Pros: "The crew were awesome"
Cons: "The film choice was poor"
Pros: "Same again. A good flight and well fed."
Pros: "The crew were nice and boarding was smooth"
Cons: "the main meal was good, but it didn't come with much more. It didn't have water, dessert, or a side dish, it only came with the main meal, a piece of bread, and butter. The chair was not that comfortable, I've had a better sleep on other airlines for the same flight."
Pros: "The crew was really nice."
Cons: "The delay was very poorly handled. We had to go through security multiple times because delays would happen just before boarding and they’d change gates. Plus, meal vouchers were useless for us as Dubai airport is quite unfriendly to vegetarians. Never flying Emirates again."
Pros: "The ecperience"
Cons: "Food was poor"
Pros: "The service, food , amenities were all A +++"
Pros: "I had a trouble because of crazy guy who sat behind of my seat. But crews didn't try to solve that problem actively. So, I will complaint about the attitudes of crews tomorrow morning."
Cons: "Crews attitude for the problems because of crazy guy of the flight. That was very passive responce. I was very embarrassed and frustrated. Why didn't the crews control and solve that kinds of problem? I don't understand. The crazy guy hits my seat about 4 to 5 times strongly."
Cons: "Internet on board wws not working"
Pros: "Boarding was good"
Cons: "Peanuts !! Ban them please"
Pros: "Attentive and very professional flight staff. Excellent food in Economy."
Pros: "Modern spacious plane, on-board experience all fine. Flat beds in Bysiness are great."
Cons: "Boarding is shambolic - no signs, no announcements, first class passengers get herded into a large pen with the others , which leads to no reliable priority boarding. Flight was delayed 25 minutes (advised by kayak not Emirates); no acknowledgement of it - departure boards never reflected it, no announcement."
Pros: "The relaxed environment and the crew are amazing"
Cons: "Some snacks between the food service"
Pros: "A380! Overall is good. I liked a bag of accessories including eye mask and socks."
Cons: "In flight food in Arabic style, my brother didn't like much of that styled food. But I'm OK with it. They provided light meal ( "pide" lamb/veggie filled bread or choice of fruit). The veggie pide was a bit weird. But overall, the food was not so bad."
Pros: "friendly crew"
Cons: "due to 11 kg total weight I had to check in a soft carry on bag resulting in :1/2 hour extra wait time and some crushed items. Vegetarian food was pretty tasteless."
Pros: "Wasn't full so there was space to street a bit. Stewardesses were polite and attentive - checking throughout whether drinks were required (on other flights they've disappeared between food services). Good selection of films."
Cons: "Although the good was actually alright in this flight, I don't like the fact that Emirates no longer do a vegetarian meal - I have to have a vegan meal instead, which often means things are just left off (not replaced) that I could actually eat, like cheese and biscuits, or a croissant."
Cons: "Cabin crew were reluctant offering passengers liquids on board we had to go and find them to ask for either water or juice as it was a long Flight which took 15 Hours on Air"
Pros: "Crew, newer aircraft, leg room, entertainment choices"
Cons: "Absolutely hate the fact that Emirates also started nickel and diming for selecting seats after charging a premium for the air ticket. Entertainment, Food, aircraft all are mediocre to slightly better than average. Sorry, lost all respect and aura for Emirates"
Cons: "Everything is unlikely You got treated by your sc you got treated by your skin"
Pros: "Facilities excellent. Staff not quite so attentive on this leg of the trip."
Cons: "Just left to it. Not much fuss made."
Cons: "No hotel accommodation given by Emirate"
Pros: "Not much. The crew were bright and breezy. Ish."
Cons: "Emirates has applied EasyJet seat ramming techniques to its A380 business Class product. As a result even the spacious upper deck of an A380 feels cramped. The seat width in business Class is the same as economy so lying on your side to sleep is an impossibility for all but the diminutive or children. It’s hard to justify 4-5 times the economy fare to sit in such cramped ‘pile em high, sell em cheap’ seats. Breakfast served just before landing at LGW was honestly the most revolting meal I’ve ever been served onboard an aircraft, and I’ve flown Monarch. Less scrambled egg than puréed egg slops with gristly undercooked chicken sausages. Ryanair would blush at serving up such lousy fare. Emirates are paring back the ‘overheads’ in business Class and its starting to show. Cheapening the product (in every sense) might work for some but if I’m going to stump up thousands I think I’ll choose an airline that treats me less like self loading cargo in future."
Pros: "Great legroom in Economy seats on A380 DXB-LGW Good inflight entertainment"
Cons: "Inflight service perfunctory Food of adequate standard Both used to be much better on Emirates"
Pros: "Travelled economy and it was very good. Would love to try business class sometime. Staff excellent food very good."
Pros: "Good food"
Cons: "Technical issues with my in flight entertainment that was never that was never corrected"
Cons: "IAD-->DXB--?AMM; Airlines took my stroller from me before boarding the first flight to Dubai(at gate), and they gave it to me in Amman. WHen landed in DXB, There was a long walk form the plane to the gate where you can find a stroller in the airport( which is only a single stroller) and having 3 kids which does not help. Why not give strollers at gate just like all other airlines! I was prepared and had the double stroller with me! Never again on Emirates with kids!"
Cons: "Crew woke us up to ask us if we wanted food. I've only ever been woken up before for safety reasons (seat belts, etc) We were not impressed with the arrival in Dubai. We came in a large plane and had to deplane very far from the terminal onto buses, down a long set of stairs. They did not send enough buses so we waited on the hot outside stairs for about 15 minutes. It took us a full 45+ minutes from landing to get to the actual terminal. We were grateful we had a long layover or we would not have made our connecting flight!"
Cons: "Crew were rude, kept knocking customers. no vegan meal No drinks offered for majority of flight poor quality entertainment, screen didn't work properly."
Cons: "Changing the flight schedule without any concideration!"
Pros: "Entertainment & food options, onboard service, seat width & leg room (I'm just under 6 foot)"
Pros: "Crew were very nice"
Cons: "Seat cushions are horrible There is no padding. 'All the chairs dirty too. Decor was very old"
Cons: "The food looked so bad and tasted even worse. Very very poor quality of food. My daughter and I , both would open the tray and close it back. We ate only the crossiants and fruits. Emirates need to improve their meals."
Pros: "The crew member was excellent,she went all out to make my journey easy and comfortable.I have sent an email to her superior,please use her as an example.if all attendants can serve and see to passengers like her will be beneficial for emirates"
Pros: "Generally good standard, nothing to sit about but there was a selection of recent and older films and TV, OK food and fairly comfortable seats."
Cons: "While the food was ok, there were some odd omissions from the vegetarian meals that sometimes made them seem smaller or worse value compared to the non-veggie options. Still better than I've had on some other airlines though."
Cons: "crappy entertainment screens food was a bit blah (stale bread products, slimy fruit)"
Pros: "check-in process was efficient"
Cons: "food should be better quality"
Cons: "Having to go through twice as arrived in terminal C and departed terminal A What a waste of time"
Pros: "Emirates are always very good in every department, unfortunately for the third trip in succession on the outward journey they ran out of the main dish on the dinner menu."
Pros: "The flight was clean and well maintained"
Cons: "The flight was delayed by 1hr 30 so missed next flight and i had to buy a new ticket"
Pros: "Emirates has the best crew. Very professional, providing excellent service."
Cons: "I liked everything. This is a great airline!"
Cons: "They cancelled the flight I want to have my money back"
Cons: "Staff was amazing"
Pros: "Very friendly, courteous service. Boeing 777, spacious and quiet aircraft."
Pros: "I first flew with Emirates in 2007 on a flight from Dubai to Johannesburg. Since then I have used Emirates to fly to Europe, India and China. I've never had a bad experience. The comfort, entertainment and food is always outstanding. The crews are always top rated. I hope to keep flying Emirates for many years to come."
Cons: "I would rather fly the A380 opposed to the 777. They seem to have more space."
Pros: "The crew were good and attentive but I couldn't help but feel they were hopelessly understaffed."
Cons: "Despite the size of the A380 seats have been crammed in so that there is no real difference in comfort between travelling on one of them or in a low cost airline such as Jetstar. Unless of course you can afford First or Business Class."
Pros: "Not one thing about my experience."
Cons: "The alertness of the staff, the boarding process, the knowledge of the staff. Not breaking my luggage!"
Pros: "The crew and entertainment"
Pros: "The crew was very professional and helpful. If you travel Business Class it is very pleasant. But if you are traveling Economy the boarding management and economy seats suck! Many people were complaining about how narrow the economy seats are on the A320/330 aircraft."
Cons: "Swiss has finally done it! If you are a person who is large framed, around 225 lbs or higher you will not fit into their economy seats. I'm quite athletic and not obese but large framed (ex- football player), I could not sit squarely in the seat as my hips were severely pinched. Misery :("
Pros: "The crew was good, not amazing and the seats were adequate, not generous. The food was sppealing."
Cons: "The whole experience was positive."
Pros: "Crew was great. Very friendly and accommodating"
Cons: "Regional jet had hard seats but adequate for 1 he flight"
Cons: "It would have better if the flight wasn’t 5 hours late."
Pros: "Great crew who tried to address my broken in seat entertainment."
Cons: "My inseat entertainment could have worked."
Pros: "Leg room always an issue. Crew really great."
Cons: "Gluten free option"
Pros: "the CREW WAS FRIENDLY AND CELEBRATING EASTER WITH THE GUESTS"
Cons: "THE FOOD WAS ADEQUATE, GIVEN THAT WE WERE ON AN AIRPLANE"
Pros: "The transfer after the flight was very helpful."
Cons: "Entertainment was absent."
Pros: "The crew was excellent, the food was very good as well as the entertainment"
Pros: "The seats aren’t the greatest"
Cons: "Just the seats"
Pros: "Very friendly, without being intrusive. Responsive and happy."
Cons: "The plane from Milan to Zurich was wonderful, light airy and felt like a new plane."
Pros: "I thought my out flight with Lufthansa would be good but it was surpassed by the return flight with Swiss Based on my experience I believe Swiss should be a 5 star airline as well"
Cons: "A slight delay"
Pros: "I like service, plane..."
Cons: "I have anot her flight with the same airlines. I haven't took my ticket at the same time but since it's same airlines they should be able to connect my flights. I have to go borders and took my luggage and then I checked in again. This is waste of time"
Pros: "i liked the food and the crew. they were nice."
Cons: "the flight was good. nothing to not like."
Pros: "the premium economy section was very pleasant, well worth the $150 upgrade price. Though they should have included priority boarding."
Cons: "One hour delay in boarding, two hours sitting on the tarmac due to cargo loading and overweight issues. No notices, very poor communication."
Pros: "The crew was superlative, and after I was stuck for an hour at passport control I found the captain waiting with my dog(in his crate) to make sure of his well being. He said he made sure he kept the climate control at 20c the whole time on the plane. You hear all these animal horror stories but this went above and beyond."
Cons: "My special meal wasn’t available."
Pros: "All very comfortable"
Cons: "It was delayed"
Pros: "Great seat, wide enough for an adult and a 2 year old to sit in. Food was nice, but didn’t make you go wow."
Cons: "TV was a bit small"
Pros: "Good flight with Swiss friendliness. They even passed out food (sandwich) during this very short flight."
Cons: "Nothing, really!"
Pros: "Though our flight got delayed, we arrived almost on time."
Cons: "Because the flight was delayed, boarding seemed a bit chaotic. Everybody tried to board at the same time. The seat had technical issues - it would either recline or be upright. The crew had to spend quite a bit of time trying to figure out how to return from a flat bed to the upright position. Entertainment was re-booted 3-4 times during the flight to get it to work consistently."
Pros: "I was rerouted to another country so that I could still make it to Greece on the same day."
Cons: "The flight was delayed from Newark so I had to be rerouted to another country before going to Greece."
Pros: "The service and food are very good."
Cons: "Tight space for business class."
Pros: "Polite cree"
Cons: "Crowded plane, long boarding and waiting to be seated"
Cons: "- late in arrival - 2h late in departure - lost my luggage"
Pros: "The plane was very clean the seats were neat and everyone was very friendly."
Pros: "They are the best airline flying to Boston."
Pros: "the food was delicious, the movie selection was great, the seats were comfortable, the plane was chilly but they supplied us all with nice warm blankets, and I prefer it be cold over hot on the plane any day."
Pros: "Service and food were amazing! The flight crew were wonderful and gave us a tremendous amount of intention!"
Cons: "Nothing... the flight was great!"
Cons: "Couldn't change seats online after reserving them online in advance. Headsets use proprietary connector and plug had to be held in place to get both ears to function"
Pros: "Food was decent and flight crew friendly."
Cons: "Very bright light in hallway stayed on for entire red eye making it impossible to sleep."
Cons: "Very narrow seats. Seat in front reclines in your face. Terrible experience for 100% full long haul flight from LAX to ZRH"
Pros: "Comfortable and safe flight"
Cons: "Up grade to business was really expensive m,normally Good company's like Austrian airlines charge almost %50. I buy the internet service from the plane it cost more Then $40 but it was bad service connection and work Only for 10 min!!i contact with Swiss about this almost 3/4 Times..but no one contact me back..!not happy at all!"
Cons: "They charge you an extra $ 100 DOLLARS FOR THE OPTION TO PICK YOUR SEAT AND WHEN YOU CHECK IN THEY SAY THAT IT WAS JUST TO SIT IN THAT SECTION OF THE PLANE. WE PICKED OUR SEATS BY THE FRONT BULKHEAD AND WHEN WE CHECKED IN THEY REFUSED TO GIVE US THOSE SEATS BECAUSE THEY SAID OTHER PEOPLE PAID MORE THAN US TO HAVE THEM. THEY SHOULD BE INVESTIGATED FOR THIS KIND OF FRAUDULENT ACTIVITY."
Cons: "Checking bags took longer than I would have liked."
Pros: "everything, the crew, the journey, the food and the entertainment as well"
Pros: "zurich a great airport."
Cons: "cheese roll"
Pros: "Very good service on board"
Cons: "Crammed into middle seats both way. Many/Long lines in ZRH/SFO"
Pros: "Decent food, for airline food. I didn't starve for the 8 hours, and the included beer/wine/spirits helps a lot. Entertainment system was enough to help pass the time. This flight had USB chargers...had I known, I would have loaded up my mobile with watchable entertainment."
Cons: "It's still a cattle car for coach travel. Boarding was hectic. Called all passengers at once, which resulted in a crowd pushing to get through the two checkpoints all at once."
Pros: "Service, food was excellent. They went above and beyond."
Cons: "Hard to say.. Comfort of economy section."
Pros: "Polite cabin crew. Quick check- in at JFK"
Cons: "Inability to add TSA pre-check to my profile. Very slow check- in process in Geneva. Cramped seating ."
Pros: "Excellent food Attentive and smiling flight attendants"
Cons: "Cleaning after meal service was too quick. Then the galley was curtained off with no attendants in sight."
Cons: "Delayed boarding due to overheated plane, when we did board it was still warm and we had to sit longer due to other mechanical issues. Wish they would have waited for all issues to be resolved before boarding."
Pros: "Airline attendants were very polite and nice."
Cons: "Older plane, arm rests did not go up all the way, and missed landing on the initial approach to Newark, which delayed landing for another 20 minutes."
Pros: "Everything went smoothly on our flight from Naples to Zurich. The flight attendants made all the difference. We would fly Swiss Air again."
Pros: "The flight went very smoothly. This was my first international flight and it was a very successful flight. I enjoyed the meals and the flight attendants were very polite."
Cons: "I did not like that the very impolite lady sitting directly in front of me reclined her seat as far as it could recline. As my seat was unable to recline this provided little to no leg room. She refused to compromise. Luckily, I was sitting next to a couple nice gentlemen who switched seats with me."
Pros: "Almost everything was good. Crew was friendly and courteous. They treated out kids specially well, with puzzles etc. When the entertainment system stopped responding the crew member stopped by more than once to "send" our choice of movies to our screen. (Since the keypad became non functional.) In-spite of the glitch we would fly Swiss again!"
Cons: "Entertainment system was buggy and stopped working mid flight. Headphones were of extremely poor quality."
"Customer service at TAP is the worst. No one to talk to, help you or give any direction."
Pros: "I couldn't take the fly. And no body answer! No by the phone, no body on the airport, no body on Facebook, I can't by the web. I need help and no body answer."
Cons: "Pleace call 666 394 865"
Pros: "Seats are way more comfortable than other flight companies"
Cons: "Crew could have been more patient"
Pros: "Much more comfortable than I expected. Attentive flight attendants."
Cons: "After flying cheapi airlines, norhing. It was a great experience."
Pros: "The on-board entertainment"
Cons: "More food, more water"
Cons: "Use jet bridge instead of bus gate"
Pros: "Efficient check in and polite crew."
Pros: "Crew very friendly"
Cons: "The process for getting ready to board was a little chaotic"
Cons: "Boarding was a disaster that took an extra 30 min"
Pros: "Personnel dans l’avion très agréable"
Cons: "A l’enregistrement la personne qui s’occupait de l’enregistrement des bagages était très arrogante. Elle a refusé de mettre tous mes bagages dans la soute cette demande était justifié par le fait que j’avais un bébé et une escale à Lisbonne."
Pros: "On time flight, good service"
Cons: "Long wait for deposit luggage . Food could be much better."
Cons: "They are very sneaky and try to make you check carryon bags - for $120. Will never fly w them again."
Pros: "The plane was fairly new, clean, and comfortable seats."
Cons: "A better selection of the main meals in business class."
Cons: "Very courteous crew, very much attentive to the passengers needs. The entertainment has to be improved. Not very user friendly."
Pros: "Very on time, smooth take off and landing and friendly staff."
Cons: "Perhaps spirits offered other than just wine. And a vegetarian food option."
Pros: "Nothing went wrong so it is good enough for me"
Pros: "A short but very pleasant flight and food was served, excellent in every category."
Cons: "Nothing, it was the best short flight I've ever had. The staff were very attentive and did a great job of keeping everyone happy."
Pros: "I would def use this airline again."
Cons: "The only issue was they’re weren’t any outlets to charge your phone or laptop"
Pros: "Excellent landing, adequate number of attendents, food served, wide aisles"
Cons: "I would not do Nee as well ll for the twwwo plus hour flight. If the center seat was occupied as there simply was no space for my knees."
Pros: "You can charge your devices (only in one plains from London to Portugal)"
Cons: "Cabin crew were far from welcoming when dealing with the African passengers (including me though I'm Spanish) the food was a disgrace On a 5 hour flight to Accra there was no entrainment, the chairs were incredibly uncomfortable and you could not even charge your devices... The food arrive way too early. I believe the airline has put less of an effort on these planes due to the nature of the passengers... I have been traveling for 20 years and I never felt so disappointed by an airline... I will not use this airline ever again"
Cons: "Very salty food. Flight was delayed so I almost missed my connecting flight."
Pros: "Flight was only 15 minutes late"
Cons: "Food and drink (esp. non-alcoholic) is terrible. Not offering a vegetarian option - even on short haul - is ridiculous in the 21st century."
Cons: "The fact that the airline only gave us a 18Euro voucher good enough for one meal. A thievery."
Cons: "I booked this flight months and months ago on Kayak, excited by what I thought was an excellent deal to go visit an old friend. When I got to the Boston airport, I was told there is a fee to check a bag with the ticket type I purchased- of 90 DOLLARS each way!!! This is absurdly expensive. I tried to pay with cash as I had very little on my card, and was told this isn't possible. So I had to pay the fee, and arrive at my 7 hour layover with next to no cash on my card- too little to buy a meal in the airport. So I had a miserable layover experience. I do not recall seeing this baggage fee listed anywhere on Kayak when I booked my flight- it looks like this policy took effect in September 2017, but I booked my flight in July. I am very upset about this additional charge- it is dishonest and I will not be flying with TAP again. I am also considering using alternatives to Kayak, as the TAP representative said that it's Kayak's fault the baggage fee wasn't listed."
Pros: "Nice food"
Cons: "Both flights were delayed, no entertainment"
Pros: "The hotel and accommodation were prepared, as we delay the connection flight to Miami because of the bad weather. BUT NOBODY GAVE US A CALMING INFORMATION ABOUT THAT 3 HOURS LONG TIME. WE WERE FORCED REMAIN IN THE CABIN 70 MINUTES AFTER LANDING!!!"
Cons: "The charged an extra cost for normal luggages, however it was free while booking. Istvan Sas U3MNSD and Iren SasneHarazin U4812T PLEASE GIVE OUR MONEY BACK! OTHERWISE WE CLAIM FOR COMPENSATION BY LAW."
Cons: "Me and my girlfriend were seated in the middle in a 4 seat combination. I asked the crew member to move us on an aisle seat. Even though there were plenty of aisle seats open, the crew member just kinda ignored us. The old lady sitting next to me just slept the whole time and I could not get out to the bathroom. Also since I am left handed I could not really eat since with the right-handed old lady we were hitting each other's elbow and nocking each the food out of each other's hand, I finally pulled my elbow in and ate like a T-Rex. The person in front of me pushed their seat back all the way, I asked the crew member to do something but nothing really was done, since I am a little taller I could not fit my knees, they were crushed."
Pros: "Cabinstaff were friendly and professional"
Pros: "Clean plane"
Cons: "Chairs not reclinable in "green" section. What is this, a caste system?!?"
Cons: "Never made this flight"
Pros: "Employees are very nice."
Cons: "Our flight leaving Boston was delayed by 2 hours due to a mechanical issue. So, we missed our connection in Lisbon to Venice (our final destination). We were rerouted from Lisbon to Rome and then to Venice, turning our 2 leg journey into a 3 leg flight. We were offered just 16 euros worth of food vouchers for our trouble. We asked for lounge access because missing our connection meant we had to cool our heels in the Lisbon airport for 3 hours until our flight to Rome took off. We were told we'd have to pay for the lounge! Then, our flight to Rome was delayed. We stood at the gate for 40 minutes past boarding time. No staff even announced that the plane was delayed or how long we should expect to wait. When we finally got to Rome, we had 10 minutes to make our connection to Venice. We lost an entire day in Venice."
Pros: "On time, clean airplane, polite air crew and a sandwich and soft drink."
Pros: "They gave us good snacks. Comfortable flight."
Cons: "We were delayed 1.5 hours. Had to sprint and almost missed my connecting flight."
Pros: "Service wonderful"
Pros: "The food dish was pretty good and there were many options for food."
Cons: "Space - there was zero and we weren't able to upgrade our seats. Big bummer on a long flight!! Also, our flight attendent would give us half full glasses of water... I didn't realize I needed to buy a few bottles of water before getting on the flight to be stocked. She sid this with all beverages. There was zero organization in the boarding process."
Pros: "very rude empoyees at check in"
Pros: "I asked if it were possible to change my seat at the gate and was promptly given a window seat. They were very pleasant and professional. Food was very good and movie choices excellent. Good customer service."
Pros: "Complimentary beverages and snacks. Understandable English from the crew about the flight information"
Pros: "Crew very helpful and friendly"
Cons: "Slow boarding; food"
Pros: "Meal was good."
Cons: "Service was poor, the seat was not comfortable."
Pros: "Quick boarding. Crew is great."
Cons: "Schiphol delays everyone's life."
Pros: "Great planes. Very professional and helpful staff. Lots of leg room"
Pros: "great staff and great plan. Comfortable and roomier than most"
Pros: "The captain and the crew were excellent."
Cons: "Upgrade the entertainment system."
Pros: "Shitty service , terrible food , stay away"
Cons: "Horrible food , worst flight attendants , boarding was a joke . Star alliance needs to cut them !"
Pros: "Pleasant flight- crew was very friendly and helpful; they gave us extra water when we needed it- no attitude. The blankets and pillows were great and used throughout the flight! The movie selection was fantastic! The food was also very tasty!"
Cons: "The boarding process was a bit hectic because you had to go through an additional bag check at the gate and then some people still cut the lines and pushed their way to the front-- that was not managed so well."
Pros: "Everything about this airline was easy. I had a layover in Lisbon and decided to LEAVE the airport and come back and had no problem whatsoever. Good entertainment onboard and free. I was quite comfortable for a 7.5 hour flight."
Cons: "I didn't have a problem."
Pros: "Video was good, seats were good."
Cons: "Man doing the check-in in Madrid (site 909) was very rude and unhelpful."
Cons: "There was no air"
Cons: "Bathrooms not maintained, flight delayed after on plane, and only had water offered 1x on the flight even though we were on the plane for about 2 hours longer than planned."
Cons: "Better plane Leave on time.....almost missed my connection to NY Lost my bag"
Cons: "The check-in crew gave terrible service. We almost missed our flight because they wouldn’t check us in. There was no one directing people on where to line up for whatever departure time they had. Just overall a bad experience with Air Europa."
Cons: "The boarding gate was very far, and I had to walk all the way."
Cons: "boarding dont like boarding by bus"
Cons: "Airlines website was not easy. It kept deleting information"
Pros: "Cheap prices"
Cons: "Air Europa is is budget airline, and things you expect to not always work. I could not check online, because the web site did not work. When checking in at the airport, I paid extra for exit and bulkhead row seats for my family, after which the agent told me that the seas were in different parts of the airplane. The agent was not willing to refund the money I paid and give us ordinary seats. Apparently, with Air Europa, money goes only one way. Still, cheap, so may be attractive."
Pros: "I got to my destination safely."
Cons: "My plane took off 45 minutes late and no one told the passengers (in English at least) why we were leaving so late (and I still don't know). After about 20 minutes of waiting for takeoff, I pressed the button to ask a flight attendant why we were leaving so late but no one would come up to me, so I had to flag a flight attendant down when she walked by and she only stayed long enough for me to ask her when we were leaving. I also wanted to buy a snack on the plane and the same flight attendant who had answered my question before snapped at me about using a credit card when I accidentally gave her my debit card. Normally, I'm not one to complain about these types of things and this situation definitely could have been much worse, but I think it's important that any delays are communicated to passengers."
Cons: "I have to cancel my flight and the meeting I had in Madrid to the 2 hours delay."
Pros: "People and new plane"
Cons: "We have to take a bust to catch the plane. It ya to drive for ages! We left about 40mins later than schedulled."
Pros: "The staff was very friendly"
Cons: "It was a long flight and for a period of 3 hours if you wanted anything to drink you needed to go look for it. They should have come around with water every 2 hours is my suggestion"
Cons: "Boarding process was horrible and some of the staff were very rude"
Pros: "the room"
Cons: "Excessive baggage fees"
Cons: "I missed my connection because of the insane delay on the first flight."
Pros: "It is comfortable flight . The problem of air Europa they do not have special arrangements for Halal Muslim food . The sandwich was made with pork ."
Cons: "The problem of air Europa they do not have special arrangements for Halal Muslim food . The sandwich was made with pork"
Cons: "An hour to check in is unreasonable and the having to go to a separate counter to pay for a bag was a joke."
Pros: "Flight was on time"
Cons: "Boarding the plane from the runway"
Pros: "Hello Dear, I am writing this message while God only knows how deeply hurt and feels descriminated I am.. Please listen carefully to my below story that happened while my flight from Milan - Madrid ___ Madrid - Miami. I traveled on October, 16th from Miami - Madrid and while checking in to this flight, the gentleman on Air Europa check in desk , required me to pay for my luggage and my iternary already stated that my ticket allowes me to have one bag in cargo and one carry on baggage on board. After I met with the station supervisor and showing the receipt, she understood my rights and proceeded professionally checking me in and I made my flight perfectly all the way to Malpensa, Milan.. On October, 23rd, I was about to make my flight back from Malpensa, Milan - Barajas, Madrid to connect from Madrid to Miami as scheduled.. I proceeded in Malpensa ,Milan Airport to check in area number 5 on terminal 2, where Air Europa flight# UX 1066 is stationed to check in the PAX on this flight. Politely I asked the lady if it's possible to be seated by any emergency exits as I am ex - commerical 1st officer for almost 8 years and I will be able to assist in case of emergency, as I am familiar with evacation procedures.. she informed me that I have to pay for this service.. i totally understood and I didn't comment, while the lady reaction and the way she answered me, was really disrespectful.. Then she asked me to pay €150 for my luggage and I explained the same that happened in Miami airport.. but this time I was deeply disrespected by telling me YOU GO TO TICKETING OFFICE OR YOU WILL NOT TRAVEL...i asked the lady to speak to the supervisor.. the supervisor came after awhile and she was very kind, polite and helpful.. but she kept insisting that I have to pay for my luggage, even I showed her the flight iternirary staying that ONE LUGGAGE IS ALLOWED ON BOARD - 1ST BAG IS FREE - 2ND BAG COST $100... and I had only one bag... Then she saw the receipt and while reading it, another lady from the check in station needed the supervisor help, so she left and I found myself speaking to no one, except the lady who is in charge of my checking in process. Then I told her that it's not fair to pay for something that I already paid for. No one in life can imagine how rude, impolite and discriminating she was.. specially speaking to her colleague in Italian carrying a conversation that I can't understand at all.. but I was able only to understand one thing she mentioned many times while angry... ( La Arabo ).... Yes I am Arabic person from Egypt that love the world from east to west, South to north... and I am living in The United States Of America with a beautiful family that have friends from different cultures, religions and races... But I felt really discriminated at this point when she mentioned ( La Arabo ) many times.... Then she looked at me saying OK AIR SIR ARE YOU GOING TO PAY FOR YOUR BAG OR YOU ARE OK TO MISS YOUR FLIGHT ?"
Cons: "I honestly told her (( SHUU )) because yes, I was feeling very disrespected and discriminated.. so it's fair enough to tell her (( SHUUU )) as I was looking at someone who is still discriminating people in 2017..Then I told her where to pay ? She directed me to the TICKETING office.. I went there and was really very sad.. not for paying, for how come someone can treat a customer like that... or even a human..then when the gentleman asked me for the credit card, I dropped it on his table.. Yes I know that I did it not in a nice way.. but then i apologized to the gentleman.. and you can ask him that I told him that you have nothing to do with this.. and I should apologize.. he gave me the receipt that I still have it that prove paying €150 for my luggage.. I went through security and then proceeded to my gate with a huge feeling of happiness that I will see my family in the U.S soon after a long trip.. The craziest thing even happened while I was proceeding to the boarding gate, the lady took my boarding pass and informed me that I am not allowed to board the airplane for security reasons..What???? Why??? What did I do??? No one talk to me... The lady who was checking me in earlier was turning her face and smiling.... can you imagine?????? Can you imagine the abuse????? Then I told her what did I do ??? I am not a bad person to not be allowed to board the airplane... I don't carry a gun or anything that threatening the safety on the aircraft.. and you know What?? I started to cry while I feel that I am deeply discriminated.... they told me that the captain has the rights to refuse you being on board... Again, as an EX Commercial Pilot, I know very well that for security and safety reasons for the aircraft, the PIC has the authority not to accept a passenger on board, in case that this pax is threatening the airplane verbally, visually, mentally and physically by showing any extreme illness symptoms that would put the life of passengers on board in danger.... DO I AM ONE OF ALL THIS?????? I am someone who is never being in a police department for any criminal purposes and never threatened any human being life... so why I am not allowed to board the aircraft and go back home to see my family and go to my work that I gain my salary from, to pay my taxes to the country that I am resident in, The United States Of America.. And if you are planning to decline my boarding process, why would you let me pay €150 for the luggage???? Isn't it really unfair???? We all work hard to afford our living... so why to do this for me whime I am leaving my family in America to travel for business to afford living for my family.... it's not fair by any meaning or language...."
Cons: "I'm curious with Air Europa for not thoroughly detailing me at the time of booking about the extraneous and very unreasonable check-in baggage fee for €60!! For checkin in 1 bag at the counter! The website was deceptive in its wording with 1 baggag is free and the rest has a fee. Therefore, i understood that i didn't have to purchase a check in luggage fee. That right there is living expense that I depended on for my trip. Thanks Air Europa! The check-in agent and another Air Europa representative at the Madrid airport did little to anull my fee that I felt mislead about. That was terrible customer service! I tried to give my flight a chance, but the touch down landing was probably one of the worst jolted sloppy touchdowns I've experienced. I looked around to see other's surprised reaction. I don't know of how Air Europa stocks or current state of economy are; but after dropping €60 for 1 checked in luggage, I'd expect a free beverage or light snack provided. Even the hot tea was €2.50. Im not happy and warning other's not to use this airline."
Cons: "I am a skyteam member and have platinum status with delta and prior to leaving for my trip I had contacted air europa with my skymiles number and was told baggage was included. Upon arrival to airport my status was ignored and I was refused when asked to speak with a manager. I ended up having to pay 60 euros in baggage fees and then was not allowed to board as sky priority despite showing the airline my status."
Pros: "In-flight entertainment selection was good, hot meal was good, staff was knowledgeable and courteous."
Cons: "In-flight wifi pricing per MB transmitted should be reduced based on the value the service provides (slow data rates)."
Pros: "No delays"
Cons: "Boarding process they start from back rows first"
Cons: "Food very bad, long delay, reading lamp did not work, waiting time at landing, bad airline ... not recommended"
Pros: "Prompt boarding. Clean plane. Attendants worked to accommodate passengers specifically one with a young baby who wanted an extra seat."
Pros: "The prive was ok"
Cons: "Late, disorganized boarding, group pf adolesccentes traveling behind me were very rowdy and on an early morning flight they have to be asked by the flight personnel to be respectful to the other passengers"
Pros: "Comfort and quiet aircraft"
Cons: "Food and that only allow one bag for long haul flight while most of the airlines allow 2 pieces for economy travelers."
Pros: "New aircraft"
Cons: "Flight was late. Boarding attendant was lacking communication skills. Crew was fine, but I asked for a sleeping mask and although the flight attendant said he'd see to help me, he never returned. Not even to say, he didn't couldn't help me. Food (I only ate breakfast) was less than appealing. Movies were all old. Seat was so slim, every time we touched our tv or pocket, the passenger in the front seat was upset."
Pros: "I was upgraded to business class which was very spacious and comfortable. The chair fully reclined and I was given a pillow and duvet. Details like a travel bag with socks and a toothbrush were a pleasant surprise. I was thrilled that I could charge my devices all at the same time due to ample outlets."
Cons: "The food was just okay (only one option) and I had to ring the attendant to ask for water. There was no beverage service on a 7 hour flight and that seemed odd to me."
Pros: "Nice aircraft, nice crew"
Cons: "Had trouble confirming flight on their mobile app, then suddenly it worked. At airport kiosk, for printed ticket, was only in Spanish German and French. Muddled through that and got printout. Then to find out onboard they would even charge for water?"
Cons: "There wasn't any entertainment. But this was a short flight, so was expected."
Pros: "OK for a short flight"
Pros: "This time Air Europa make us field like nothing before. The check in at the airport, to get in, but specially the time in the fly, they need to improve. The food cold and very bad. We asked for an upgrade do to my health condition and ready to pay the different, nothing."
Cons: "In other words, never againg. Thank you Kayak for the opportunity to express my experience."
Pros: "flight on time"
Cons: "Any long flight should have provide wifi for its passengers."
Cons: "They are always late, they charge for everything..."
Cons: "The long delay."
Pros: "I arrived."
Cons: "The flight was 1 1/2 hours late. Large person in the seat in front of me and when she reclined I couldn't cross my legs. And I am only 5'2", I can't imagine a tall person coping. Not very clean aircraft (fork and wrappers from earlier flight lay at my feet). Cheap fair, but you get what you pay for. We did not receive the upgraded seats on any flight we booked. Poor customer service."
Pros: "I got there"
Cons: "Be prepared to take a bus to the airplane. No perks of any sort."
Cons: "Paying for my seat I didn't fet"
Cons: "Very old plain for a 13 hour trip... It was a very painfull trip. The entertainment was poor and from my seat I couldn't see a thing! The crew elas not very strick considering rules: I was forced to warn a passenger to turn off his Phone when we had already took off. He was in a call for almost 15 minuts since we turn on our seat belts!"
Pros: "new airplane"
Cons: "I checked my seats but when we returned they give us a different ones"
Cons: "The seating space was horrible. I have used this airline before and everything was good, but this experience was not comfortable. I could barely move in my seat. The rest was good but can work on the space issue."
Pros: "Boarding system! It seemed to go smoothly."
Cons: "Nothing comes to mind"
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