Cons: "The flight was cancelled and we were asked to leave the departures lounge. There were no Logan Air ground staff actually working so we relied in the customer services desk at the airport to give us direction on what to do, and we were told that we would be eligible for compensation. I have now been told ( almost 2 months later) that the flight was only delayed and not cancelled so we are not getting a compensation payout to cover the huge additional cost I had to spend to fly another airline to get me to Aberdeen. Awful customer service, unreliable flights"
Pros: "They are great at service and care of their passengers. Their staff always go out of their way to make sure of comfort. Loganair seems one of the few to still give a beverage and a snack with purchase of ticket (wonderful). I am super thankful of well trained staff and their knowledge on luggage and sizing on the smaller planes especially when traveling to and from larger planes. I never had any issues with being able to take my backpack on or being asked to check it as it carried my laptop & wallet...unlike other airlines of similar size running to & from SYY."
Cons: "That I could not find any Tunnocks Cream Wafers in a retail store to purchase after only the caramel wafers."
Pros: "Great service. Good food and drinks."
Pros: "great airport with great efficiency (Glasgow) wonderfully polite and friendly ticket agent"
Cons: "We were delayed by over four hours due to weather but still the flight that was supposed to leave after us got out before because they were more concerned about getting that flight out on time than the 20 people who had been waiting for hours. We ultimately got out about six hours late."
Pros: "The light attended to help me with problems from prior flight"
Cons: "The propeller plane is noisy and uncomfortable. But it made it to Stornoway. Strong crosswinds made it a tough landing. The pilots did a good job."
Pros: "The staff was reasonably pleasant"
Cons: "The flight was four hours late. There were no announcements so passengers waited in a cold, damp terminal area where there was active construction. The peopeller plane was noisy and there was no storage. They had to check my small bag and then left it on the wet tarmac where my clothes were stained. FLybe is notoriously bad. They certainly lived up to their reputation"
Pros: "I can't give 5 stars for food or entertainment, but on a hop like this no one should expect them. Coffee was fine. 5 overall"
Pros: "Very quick flight :)"
Problems with the in-flight wi-fi (none) and the flight info (none). However, movies worked fine and the selection is exceptional.
Cons: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Pros: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Cons: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Pros: "Klm's consistantly high standards in everything they do."
Pros: "Confort and kindness"
Cons: "It was too cold"
Pros: "Crew was great and helpful despite oversight in my special meal."
Cons: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Pros: "Just as I expected. And I made my last connection easily."
Pros: "Seat was comfy and spacious for economy class"
Cons: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Cons: "Head support for 6 feet plus people on seats would be good"
Pros: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Cons: "the headrest is hard. Apart from that- all was fine"
Cons: "There was no wifi on flight"
Pros: "Crew was ok."
Cons: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Cons: "The plane was very hot"
Pros: "quick/efficient boarding - good staff - good food - easy flight !"
Cons: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Pros: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Cons: "Turn the lights on early making it hard to sleep"
Pros: "Crew was in a festive mood, the meal was unexpectedly delicious"
Cons: "Seats ok, but could be more comfy"
Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Pros: "Flight crew very nice"
Cons: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Pros: "punctuality of boarding and flight time"
Cons: "attitude of crew in business class: no sense of true hospitality"
Pros: "The seats seemed to have more space on this plane which was nice."
Cons: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Cons: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Pros: "Professional crew. Good boarding."
Cons: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Pros: "Food and staff behaviour"
Pros: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Pros: "Delayed flight but staff apologized as for safety reasons."
Cons: "Very late arrival"
Pros: "Consistently high standards"
Cons: "Tiny old cramped plane."
Pros: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Cons: "Flight was delayed due to weather in Amsterdam area"
Pros: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Cons: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Pros: "Easy boarding, plenty of room"
Cons: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Pros: "That we didn’t crash"
Cons: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Pros: "Eveything is well arranged"
Cons: "magazines very dog eared and some badly torn"
Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
Pros: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Cons: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."
Pros: "Spacious cabins, friendly service"
Pros: "Seat space was good for a short flight, inclusive of free snack and drink."
Cons: "Too much overoverhead luggage."
Pros: "Was able to check in online, very convenient and easy to access site."
Cons: "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern."
Cons: "Luggage (being handled by Air France in Basel) was first marked as delayed... nothing of the flight was in the end put on the belt and instead dropped off at Lost and Found. Ridiculous service since this was in no way announced to the people waiting for their suitcase."
Pros: "Boarding was smooth and hassle free, crew were friendly and helpful, food and drinks were very good, entertainment system is awesome and up to date with latest contents, good flight overall"
Cons: "Cabin noise and air conditioning too cold, didn't sleep well"
Cons: "I slept didn't have snack offered and no entertainment"
Pros: "The flight crew were kind, polite, and attentive."
Cons: "Bussing to the plane was a bit odd, but the crew remained organized in doing so. When we arrived to the plane, they had both entrances open so that those sitting near the rear of the plane would enter from the back. Plane was a little chilly, but I have come to expect that one most flights."
Pros: "Much more civilised for the same cost (or less) as the budget carriers. Proper food and drinks included as is the norm with international flights even though it's a very short haul."
Cons: "The stinky guy behind me, but that's not the airline's fault."
Pros: "Captain was updating us with the delay status."
Cons: "You have to be gold to get the priority boarding. In other countries I can do it with my silver status."
Cons: "Screwed again for carry on bag which I attempted to upgrade from 7kg to 10kg online, paid my €20 to learn at the gate that it changed from a "carry on" to a "to be checked in" bag. I was td I would have to pay another €25 to take it on board. I just refused and left my bag there with them. Tired of Ryanair deliberately screwing people fo add ons especially when there is no deliberate intention involved in the action. No empathy or understanding just screw the Customer at every opportunity. No longer a Ryanair Customer, its Service and Respect that I prefer,,,"
Pros: "I like a few other people on the same flight were informed on checking in at Rome airport that we had no luggage drop. We were sure that we had paid for luggage for the return voyage. This meant that I was charged 80euros extra. Now obviously the site for booking did not. Make this clear or so many wouldn’t make the same mistake. I think the least that could have been done would be to charge 25 euros per bag. I my husband, brother and his wife will not travel Ryanair again."
Pros: "'ve Ry quick"
Cons: "40 mins late"
Cons: "The heat, insane air con not working"
Cons: "They made is walk around barriers carrying our bags slowly shuffling forward to get into the seated area in front of the gate. It took 15 mins . They could set up the ticket check inside the seated area so we could relax."
Pros: "The price is generally good"
Cons: "Ryanair broke my bag and damaged my other bag"
Cons: "Was told at boarding gate for a visa check stamp requirement. Admittedly it was mentioned in a casual way in the boarding pass,but wasn't a border control requirement. The airline could have done it there. But was denied boarding, waited for 6 hours to catch next flight and further connections."
Cons: "expensive ticket when you add up all the fees, plus it’s stressful and chaotic."
Cons: "Flight bit cramped in seats"
Pros: "It took off and landed safely."
Cons: "1.5 hours late. No air conditioning Cabin crew not attentive, and had the intercom turned up, so when she spoke it was like nails scrapping down blackboard. Minimal information coming from the cockpit."
Pros: "Price; travel light, and take own food and it’s fine."
Cons: "Wait for the drinks/food service, and we would be on the way into land before they reach the middle of the plane on London -Dublin flight"
Pros: "Just a pleasant flight with pleasant crew. Couldn't ask for more!!"
Pros: "Quick efficient flught"
Cons: "Didn’t pay for priority booking as I had my seat prepaid and only one bag . Why would you pay for priority booking?? I think the system could be simpler"
Cons: "Toilets needed a good clean, they also smelled stale"
Pros: "The staff were professional"
Cons: "Bad language and rude conversations by some passages."
Pros: "Straight forward flight"
Cons: "Having to pay for my family to sit together, this could have been offered with the automatic seating allocation, there were lots of 4 seats together . It seems that you are intentionally separated so that you pay to change."
Pros: "Quick announcement of gate"
Cons: "Eased through security in Lisbon; only to be left standing for at least 40 mind; no announcement from staff. In total our flight was delayed by 90mins and now we have missed our coach for the last leg of the journey! Not happy at all!!!"
Pros: "Crew were nice"
Cons: "Seating was cramped"
Cons: "Delayed 3 hours and not updates or water available very poorly managed"
Cons: "We were told we had to go to the toilets before taking off as the Toilets were not working on the plane. Also the plane was delayed in taking off."
Cons: "Last minute rearranging if passengers so that those who had picked their seats ended up somewhere else... Not impressed"
Pros: "Cheap fares"
Cons: "Front boarding stairs out of use - conjestion at rear boarding Extras for check-in return journey"
Pros: "The boarding system"
Cons: "The delay"
Pros: "Crew were nice and pleasant need one of the newer planes on lanzorote route the seatbelts were too short and it was an older plane ✈️"
Pros: "The crew were quick and efficient"
Cons: "The flight was delayed and we had to stand outside on the tarmac in the freezing cold for about twenty minutes before we were allowed to board."
Pros: "The height"
Cons: "The screaming baby"
Pros: "Flight was quick and easy."
Cons: "Boarding process was a little slow."
Cons: "Flight was delayed took forever to get us on the plane"
Pros: "Plane new and flight good. Plane landed on time. Crew pleasant"
Pros: "Boarded quickly and smoothly, and landed ahead of time. Offloaded very quickly and smoothly also."
Pros: "Male member of cabin crew was funny, friendly & proffessional"
Cons: "No prosecco immediately after take off!"
Pros: "Left on time,arrived early."
Cons: "All the steps to board plane."
Pros: "Everything about it was smooth and easy"
Pros: "No panic"
Cons: "Bad job with customers. Sorry."
Pros: "It landed on Dublin"
Cons: "It was late"
Pros: "Delayed take off , arrived a head of time"
Cons: "Lack of information for delay"
Pros: "The cabin crew were very friendly"
Cons: "The queuing for boarding and the speed for boarding was bad"
Pros: "Getting off the plane at the other end, eventually."
Cons: "The massive delay, the move of gates to the other end of the airport only to get onto a bus and then wait 15-20 minutes to get off the bus and onto the plane. Even an offer of free coffee on board would've been nice but nope, just a few apologies over the PA."
Pros: "But quick boarding glad I had priority"
Pros: "Crew jokes eased the tension after the flight was delayed"
Cons: "Flight delayes"
Cons: "I don't like the fact that you have to pay to sit with your companions. As a protest for this I refuse to buy any food or drink on the flight."
Pros: "Good coffee (for £3)"
Cons: "Flight was delayed for an hour. Looked like the crew were a bit overworked."
Cons: "Ryanair's new random allocation for the seats is a joke. They are trying to make the most money off their passengers. I've flown with them for the past 5+ years and this is the first time I've encountered this nonsense."
Pros: "Crew seemed nice"
Cons: "An hour late to arrive. Paid for priority boarding and was taxied to plane to priority boarding was waist of money"
Pros: "The price"
Cons: "It appears that all the flights are late. We ended up over 2 hours late. This has been occurring more frequently."
Pros: "Price Ok flight Boarding was fine"
Cons: "Crumbs on seats and wrappers on floor 1:10 minutes late to depart"