Three meals on a single flight is disgusting. Even if I reject them all, sleeping is impossible and all that food (especially wasted food) is just antithetical to a pleasant flight experience. People were chucking multiple abandoned trays on the floor in front of my seat.
Hospitality is good. Should improve on buggage handling because l lost a suitcase. Layover in Dubai was too long , 6 hours
Can’t complain Only downside was the Kiosk passport check and customs clearance at Melbourne. When will they improve that service🤔
Similar to Hyd->Dubai this too was worst airlines. Bad seats, bad seating arrangement which created lot of confusion since family member were not given seat together. However most of them changed the seat and got with the family. Cheap tactics by Emirates.
Emirates need to improve the boarding process. There is no point calling for all First and Business Class passengers plus Platinum, Gold and Silver Skywards members at one time. Further to this, try channeling all these people into one entry point with no defined lines. It was chaos. The is a common issue on the Dubai to Riyadh flight. Poor effort Emirates.
The staff on board were excellent. Kind, thoughtful, helpful - not just with me but with others around that I observed. Wonderful service.
Emirates First Class is always a treat with Caviar and service is always personalised.
Very pleasant.The crews are very nice.Food were excellent.
They should resume the fast track for business / first class passengers
Over - amazing. The aircraft is somewhat old on this route.
Over 1 Hr delay. No APU so no AC on ground. Plane was hot during boarding and then they closed the doors over 20 minutes before engine start so interior of plane was steamy hot and stuffy. Could have been helped by opening doors until ready to depart.
First of all we couldn’t check in online, then we learn at the airport we were on stand by for KLM’s mistake of overbooking. The seats were not comfy at all. Our luggage got lost.
Ad experience - been flying many years with them but they are losing out to other carriers with their service and bagage / seating policy. My 2 12-yo kids were not placed with the parent. Absurdity.
Short flight so it was okay. Nice crew, all very pleasant and professional. We were near the back in row 27 so just as we got our drinks, we started our descent so had to drink very quickly!
KLM remains a quality flag carrier airline which maintains its standards whilst all their competitors are lowering theirs.
The baggage drop-off in Stuttgart is bad: after online check-in you cannot use the automated baggage drop off as indicated on the website. You can use the terminals but have to cue to 1 of three open and slowly working counters to drop the bags. took about 45 minutes wait time.
Our first flight was delayed so we missed our connecting flight. However it was easy to book a later flight on their app.
My flight was delayed by 6 hours then I missed BOTH of my connecting flights, I then had to stay in the AIRPORT at JFK because soooooo many people also suffered from missing flights and there was no hotels available. I would like to be compensated for this experience! I had to stay in the airport for over 16 hours!
The service was great. However the lounge only gets passing grade
Cabin crew were excellent, very proffesional, polite and friendly, in flight snack was underwhelming, a packet of cheese biscuits, im sure KLM could run to a sandwich!
Even though I paid extra for more room, we were very cramped and the seats were hard. Also, when we checked in they did not post the gate we were to arrive at even though we were half an hour away from boarding. The agent did not know either. Actually, the flight from Porto to Zurich did to have the gate posted, and there were very few agents in the boarding areas who could help us. I would never fly Swiss Air again.
Well it was a 2h delay flight so that said it all. With very little if any information. Boarding took for ever with long waits at the terminal and then in the finger. To top it off and increase the delay we had to take a bus in Zurich. A trip to forget
Swiss is the. Only airline I use when I go to Europe. They are on time and they are fantastic!
Zürich to Boston was great. Nice to Zurich was not bad
The return was painful because of the flight that was canceled. Nobody was able to help us out. It took hours and a lot of walking on two different airports to get a new flight
The seats were so close together, when the man in front of me put his seat back, the screen in front of me was 9 inches from my face. There is no way to lean forward if I needed to pick something up. It was pretty uncomfortable for a ten hour flight. I was very surprised.
Absolutely amazing! Best airline i have flown with, huge difference to United!
All the flight to USA were arranged to E terminal whereas from Dubrovnik arriving on Zurich is on A80, have to walk all the way from A to E, even need transfer bus , for short transfer time like in an hour, we have to work fast, as soon as arrived at E, it is about time to boarding, pretty tight schedule, I hope Zurich airport can make some rearrangement so that transfer people do not have to walk long way. For short transfer time people, such as 50 min, this is even impossible if still like this.
The flight was generally good but was delayed departure meant a very late arrival for a connecting flight.
They didn't give us Nothing to eat, come on..... 1 package of chips and a glass of soda won't do anything to the company
