Everything was great, the infotainment system was glitching but this was not a big deal.
The crew were amazing. They should improve the inflight entertainment
I have my baggage left either in Jeddah or Addis and undelivered to Abuja
Were not told that carryon laggage has to be only 12 kgs but my bag was heavier asked to pay an additional $550.00. I could have upgraded to a bussiness class for that price and no one at the gate to upgrade but able to take money for the extra weight. I felt like this was a setup scam.
Forgotten Suite inside of the top compartment but went back to ask and they didn’t leave at the lost and found place. Also the checking in was so horrible. I had multi city and one of the passenger saint have visa go go go Dubai. The Ethiopian airlines never had information about requirement for US permanent resident so couldn’t go to Dubai. And when coming back to US we were told we can not use our Addis to Washington ticket and they forced us to get new ticket. Very horrible experience.
Like: Plane made it to the destination. Dislike: Food is terrible, no entertainment, very dirty airplane.
Business and economy lines were common for most of the journey including check in and security control in Addis Abbeba. Food choice was fine, however there was a hair in my rice
Again, entertainment system didn't work. 50% of aircraft don't seem to have a functional entertainment system and the crew is absolutely uninterested in fixing. They just say Addis needs to fix it. Well, Addis had better get off it's butt and fix their aircraft.
My entertainment screen wasn't working and they couldn't fix it.
Hot, uncomfortable and very rough take off and landing. Very regrettable.
Flight was on time and very comfortable. Staff were friendly and efficient. Food options were good.
They weight duty free goods at check in and count the weight as carry on luggage. Results : for 4 bottles I had to opay $150. rip off. Be careful to avoid any duty free shopping at Dubai airport
Love the dreamliner plane. It's such a smooth ride, I don't notice that it's 15 hours in the air. The staff are great and they don't overstuff you with food.
Delayed by 4 hours with inadequate advance notifications which caused us a lot of consternation and angst. I will never fly or recommend your airline again
Awful, we had a delay of 3 hrs, impacting in my transfer flight to Cape town, and Kenya airways didnt do anything. They sent me twice to transfer services in Nairobi, not been available to sleep (from 1 am to 5 am); without any update.
They fed me at the right time the flight was smooth and the captain explain everything
Flying portion was fine. Below average comfort. We had 2 canceled flights and got stuck in 2 cities which took us 3 days to get home. Kenya hasn’t done anything or even reached out to us after complaining.
On a long flight us customers need more rehydration by the crew. Some of us have water bottles but no crew is coming around to offer water. I’m not saying issue us all with plastic water bottles.
Few movies to choose from. They did not board by zone
They should improve their time management and how to reschedule flights in order to avoid long stopovers
