|Flights arrive in||United Kingdom|
|Flights depart from||Dubai Intl|
|Airlines||Wizz Air, Pegasus Airlines, Oman Air, KLM, RwandAir, MEA, Ukraine Intl Air, Aeroflot, Turkish Airlines, Emirates, Ethiopian Air, SWISS, Lufthansa, British Airways, Azerbaijan Airlines, Royal Jordanian|
Pros: The crew was really nice
Cons: 1h30 delay for no specific reason is unacceptable
Pros: The crew was very nice. The flight was ok
Cons: Not much of a food choice..
Cons: I went up to the check in desk 4 hours prior check since this was a connecting flight.I asked the employee when can I check in,she told me 1 and a half hour prior boarding,when I walked back the same person told me I have to pay 35 euros for not checking in online.I told her that I have been flying for about 20 years but I have never been charged for checking in at the airport and I also told her she should have told me when I asked her hours before.She just ignored me and gave me a shitty attitude at the Frankfurt airport.I was expecting a professional costumer service,like that I'm being used to by other airlines,but it was a total disappointment.
Cons: Was delayed
Pros: The Check in was nice and polite
Cons: 1. There was a delay in the flight. 2. The landing was horrible 3. The boarding was delayed. 4. The plane was not comfortable .
Cons: How comes i am in transit and they stopp me and make a lot of troubles because i have no visa?? And after they made deporting paper to sign ??? It was really stupid thing ,, if i am in transit and i should have visa ??
Cons: Seats are impossibly close. Men's knees hit the back of the seat in front of them. Sardines accurately describes seating on this airline. No, and I mean No, room to move.
Pros: On-time, no hassle or problems, not a lot of fuss or commotion like the bigger airlines, I think by them not serving food, it actually is a better atmosphere, can’t explain it, but totally felt light and not too problematic during both flights, jeddah to Istanbul and then again from Istanbul to Sara
Cons: Maybe, some entertainment???? But still a good flight even without it.
Cons: The boarding Schdule
Pros: Always on time and prices
Cons: First time in my life that the airplane food was cold. There also was no in flight entertainment.
Pros: Cheap airfares, direct flights
Cons: Flight crew did not clear cabin at takeoff and landing. Tables left down, seats reclined. Did not enforce standards resulting in restricted egress in case of emergency. Allowed passengers to get up, collect thier bags from overhead compartments immediately after landing and during taxi. Clogged asiles. Poor air con during flight. Extremely cramped seating. Low budget and lax attitude. Consistently late flights On a positive note, direct nonstop flights to major destinations at good rates. You get what you pay for though.
Cons: Poor service Not adhering to time Very bad air conditioning
Pros: The entertainment kept the kids happy
Cons: The food- ran out of options- I’m not vegetarian but they had no options at all. The crew- not particularly engaged or attentive The drinks- poor selection, warm
Cons: In Oman airs home airport there was no service desk. When the flight was delayed the sent 1 agent do deal with a full glitch’s worth of guests. Even though the delay was over 6 hours they gave no compensation besides lounge access to a lounge that is not fully functional. The next morning (yes the delay was overnight and they didn’t provide a hotel room) they called us all to the gate only to tell us they still were waiting for the plane to be repaired (the night before they’d Told us the flight would be in time as they’d flown another plane in). Again there was only one Oman air agent and just normal airport staff to handle the full flight. People were yelling and there was a lot of anger but no official announcements were ever made and only rumors passed from those who actually had a chance to talk to the on me guy. Finally when i arrived in Bangkok it seemed like they had there act together as there were many agents on the gangway to assist people to find connecting flights. Being so late there was only on flight for me and several others trying to get to Phuket. An agent took us to immigration and told us all he’d meet us in the other side to take us to the check in. HE DIDN’T SHOW UP. We couldn’t go back in the airport to find him or anyone from Oman air and were left to find an airport employee who graciously helped us find the booking office and just make the flight. I fly internationally regularly and this was by far the worst airline experience I’ve ever had or even heard about.
Pros: Service is awesome. Food is great.
Cons: People with short connection are affected by the 15 to 25 minutes delay.
Cons: The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos
Cons: Dozens of high school students screaming and climbing onto seats, crew did not intervene.
Pros: My seat
Cons: My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor
Cons: Flight cancelled
Pros: The planes and shuttles are nice and clean, and the staff are pleasant. I had a long layover in Kigali and the airline gave me accommodation and a food voucher (totally unexpected). Will definitely fly RwandAir again.
Pros: Information during flight
Cons: No TV or programmes to entertain slong
Pros: Good food, friendly and professional staff, a new and sparkling clean plane, swift retrieval of luggage upon arrival in Kigali. Thank you!
Pros: The Airbus. The crew's simple commitment to excellent service
Cons: The unconventional check in closure 90mins to departure even when the plan arrived late
Pros: on schedule. staff at counters and flight crew were courteous and professional.
Cons: 2 hrs delay
Pros: Straight flight
Cons: Good was mediocre
Pros: Rapid transfer from airplane to the airport at arrival
Cons: The bread was not fresh and the coffee was cold
Pros: Food & service
Cons: Legs room Delay in departure without apology or explanation Duty free cabin crew didn’t come back to take my order
Pros: the crew were so friendly. the food was good.
Cons: Small space , food - not a great selection but we made it well to NYC
Cons: The temp on the lane was hot. And no food without charge.
Cons: The seats were very cramped and lopsided which made for a very uncomfortable flight. The flight was completely packed and upon landing we were kept on the plane for an additional 45 minutes which made people very irritable. The food quality was not good.
Cons: Non losing my baggage
Pros: I ordered a flight and a suitcase through the kayak website. I arrived at the airport saying that I had not ordered it. They take a high price at an airport on a suitcase
Pros: I love Aeroflot
Pros: Flight was smooth and on time. Food was tasty and plentiful. Amenities were clean.
Pros: Security was at a high level
Cons: Food and attention
Pros: Slippers, eye mask and toothbrush and toothpaste.
Cons: Wish there was a vegetarian option for food.
Pros: The crew was attentive and friendly!
Pros: The flight was empty-ish in the back of the plane, & I was allowed to lie down across 4 seats. I liked that they allowed boarding from the back of the plane (along w/ front). I also liked that most of the food was vegetarian (& the crew pointed out what to avoid). I always forget to special order.
Cons: The boarding announcements were not audible where I was sitting in the airport, so that should be better.
Pros: Everything was fine except the fact that our flight was rescheduled on 24 hours earlier than the original one. It was extremely inconvenient.
Cons: When the airline interrupts your trip last minute and passengers are trying hard to adjust their plans it would be nice to have a little appreciation from the airline team. And they do not have to be rude to people who are asking to explain the reason of the changes.
Pros: I had a nice exit row seat and the plane had a good selection of entertainment.
Cons: flights were delayed significantly and in Tbilisi the staff did not show up until about 10 minutes before the plane was supposed to depart. Crew had not been inside the new airport and could not answer questions about transfers.
Pros: Crew was attentive, friendly and helpful.
Cons: Flight was cancelled because the operational issues. No information or help given. Their airport procedures and practices make it extraordinarily challenging and stressful for passengers. We’ll never fly with them again.
Pros: Crew was great.
Cons: On such a long flight from Dubai to Boston, the seats in coach were criminal! Way to narrow, not enough distance to seat in front of you, seats do NOT recline enough to be able to relax & get needed rest, no footrest & way overcrowded. Although the price was good, we truly suffered on this trip.
Pros: The seat was comfortable, the crew was nice for the most part.
Cons: Some of the crew were neglecting, the food was bad and the boarding system was strange, as people in first class and economy were meshed together (Amman - Dubai)
Pros: Not really Seat cushion hard .
Cons: Boarding disorganised..little management of the process
Cons: Info system is not that easy to navigate So hard to find a movie
Pros: Great crew, good legroom and comfortable seat
Pros: The crew were ok but took ages to help you
Cons: faster service in the plane
Pros: Crew was helpful. I had 3 seats to myself, so yes. Seating was amazing.
Cons: The lunch - tooo much rice no sauce. Food was okay. The sandwich was good.
Cons: There is no phone charging or entertainment. Also couldn't bring on carry-on sized bags with wheels and were forced to check them.
Pros: Crew was very nice, very helpful
Cons: 3 hour delay in flight from Chicago to Ethiopia due to ‘mechanical issues’ made me miss my connection. I was put up in a hotel, but woke up in the middle of the night to roaches all over the place. Not the best experience
Pros: The crew was very attentive, although it did help I was the only passenger in business and the food was definitely better than expected and an improvement on last time I flew with them, around a year ago.
Cons: The cabin was looking a little tired.
Pros: On time. Check in was very easy.
Pros: The boarding process was much easier and faster. No delayed flights.
Cons: I used the laboratory before takeoff as I was one of the first people on the plane and I forgot to go before I boarded. The hand soap container was empty and I had to tell one of the crew. Shouldn’t that have been taken care of before boarding passengers?
Cons: They asked me to pay for my luggages. It is strange
Pros: Food, crew
Cons: Comfort seats
Pros: Amazing food, There were pillows, blankets and earbuds on every seat. Really a great flight overall and I would fly with them again.
Cons: The only minor complaint was that the seats are so small that when the person in front of you reclines, you literally can’t get out of your seat.
Pros: ,Crew was amazing, took extra care of passengers.Very polite and friendly.
Pros: Seat is small
Cons: On time boarding
Pros: Flight was ontime
Cons: The boarding process ar newark is terrible, and the lady that was at the boarding gate was extremely unpolite with no service attitude at all - i have never seen before such a behavior
Pros: The crew was really nice.
Cons: There were some delays, my luggage didn't arrive to final destination I might receive it only tomorrow and also a lot of gates change.
Pros: crew onboard and food/entertaiment.
Cons: could do without the delays. transit time was reduced to less than an hour in Frankfurt because flight to Frankfurt was delayed by 45 mins. it is becoming very stressful to transit in FRA every time.
Pros: The flight, food, drinks and comfort was good
Cons: When I checked in they did not have a record of us prepaying for our checked bag and wanted to see a receipt for our payment. We did not have the receipt with us, we had all the other documentation so the only way to get on the flight was to pay again for the checked bag. I found the receipt later
Pros: We had mobility assistance.They were excellent
Pros: We were downgraded from our Business class tickets to Economy Plus because the flight was overbooked. The journey and services were poor. This is for a business class passengers who paid full fair.
Cons: All problems mentioned above needs to be fixed. We are not flying BA again. We are done with you
Pros: LCY very efficient baggage drop, flight arrived ahead of schedule
Pros: Crew rude
Cons: The flight attendants were rude. Seats don’t recline. Charge for soft drinks and water
Pros: The cost and straight through flight is great
Cons: The movie selection is very limited and there are no pillows.
Pros: Everything else, exept food
Pros: Big planeqq
Cons: RJ will fail any legitimate expectation. Business is supposed to board and receive luggage according to priority. RJ is sure to disappoint u. It is a low cost carrier that pretends to be otherwise
Pros: Service and food
Cons: Old plane
Pros: Awesome flight, professional pilots indeed
Cons: More leg room please
Cons: I hd a very large person seating next to me. He should have been made to buy 2 seats. Very uncomfortable for such a long flight.
Pros: The flight was one time for departure and arrival
Pros: The crew doesn’t smile! The economy seats are narrow, with the same ticket price I can fly with a plane with infotainment
Cons: Though it was a one hour flight At least you could offer passengers water or coffee plus a smile would do make us feel relaxed.
Pros: I liked that it's first and last time
Pros: Easy check-in with great allowances for hand baggage and checked baggage.
Cons: Flight was delayed slightly but probably not the fault of the airline.
Pros: Friendly staff. Comfortable plane
Cons: Delayed but only 15 min
Cons: Pegusus auto kiosk checkin got errors so I had to wait in counter line. Fix this! Tea costs money. But cheap travel is awesome!!!
Pros: Crew was ok.
Cons: Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade.
Pros: the drinks
Cons: seat reservation. having to pay for luggage....
Pros: Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!
Cons: Pay attention to passengers.
Cons: They left my bag off the plane. Ridiculous.
Pros: The crew was really nice
Cons: 1h30 delay for no specific reason is unacceptable
Pros: The price
Cons: The borsing from terminal 1 is should be highlight The man in the check in and bording wad not nice at all. He didn't answer any question. They took our hand bag. We couldn't take it to the plan and no one explaon why.
Pros: Late over two hours due to late arrival of the plane and even so they board us for nothing cauosng us to wait withot bathroom sitta etc.
Pros: We got to our destination.
Cons: There was a problem with their website that was out of our control, that didn’t allow us to print boarding passes and we were charged at the airport even though we had proof we tried and were not able through no fault of our own
Pros: I liked that it's first and last time
Cons: 1 hour delay nearly cost me my connection no assistance provided
Cons: Check IN desk, unprofessional and rude employees. Felt discriminated. Never again will travel with this company.
Cons: One hour flight from Dalaman to Istambul. that leaves with two and a half hours of delay. We arrived late to Istanbul. We ate dinner after hours and tired of Pegasus waiting. Without any explanation from anyone in the company. Never again will I fly with Pegasus.
Cons: Very bad
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