Terrible because it was cancelled due to volcanic ash clouds in Guatemala while all other airlines kept flying. Had to pay for a hotel to stay overnight in Houston and try to fly next day.
The Crew and the food was the worst I ever had in Business Class. First they told us there were no space for carry on. It was plenty of space over our 2 row seats, we had to ask to let us travel with it which was accepted. They were aware that we had to run for the connection due to the previous flight delay. Have us one hour waiting for more customers and not even offer a glass of water. Then started the service and they started to serve other passengers drinks in business and did not offer any drinks until they serve our pre ordered meal and I ask for something to drink. I had to wait until they finished to serve all passengers until Inget something. The crew was the worts I ever had for Business Class in my life.
Overall it was good. I missed my connection but I was put on another flight.
The flight was canceled the day of the flight. United says it was FAA issue, with some 35 flights canceled and more delayed.
My suitcase was completed destroyed. The top part is broken and unusable now.
Flight delayed over 2 hours . I was flying bussiness never got food cause they ran out of what i wanted
Slight delay but not bad. UA app worked well! Got regular updates of gate changes, etc. Don't have any complaints.
The flight was bumpy. No Breakfast or coffee was served, not even a bottle of water. The food was okay but odd. Rice with peas instead of couscous with some unknown green thing. United Airlines did not tell me that there was VERY LIMITED HANDICAP SERVICE IN NAPLES. De-plane via 20 aluminum steps. Taken to Van. You must walk into the terminal, find luggage, and then walk out to the rental car pickup spot that is 1 block from the terminal.
The departure was delayed by 1 hour. The seat was comfortable and selection of entertainment is very good.
If other people in flight, followed instructions and were much cleaner.
Terrible boarding procedures in Madrid. The airplane barely has any legroom and I am 68 inches.
People point to America as the model of late stage capitalism. My friends, airlines in america at least give you WiFi, and they haven’t quite smashed people into cardboard tv dinner trays yet. Iberia has mastered the tv dinner seat and WiFi is 20 euros. Be serious yall.
Provided a good service and I will use it again. Thanks,
Boarding was messy, without adequate priority assignments. Information at boarding was poor. One of the agents to whom I asked why group 2 was boarding after groups 3, 4 and 1 (in that order) replied: Orders of the captain. If you want to know the reason, ask him”. That was a ridiculous response.
I had an 11.5 layover and the flight was delayed to 12 hours. I visited Turkish Air to see if it was possible to receive a voucher for a hotel or even shower, nothing. I cried. My son and I are traveling alone and I felt the airline should have shown some sympathy, at least to shower. I cannot sleep during flights and felt like I would pass out anytime. It was a very real problem. Next time I will fly with an airline that shows more sympathy towards their passengers.
It was excellent and we will use in the future
I never took the flight. I bought the ticket in Kayak by mistake, right away, within the first 10 minutes I realized it and check to cancel. Kayak did not let me and sent me to Iberia saying, in order to cancel or change, you have to call the airline, which I did. Iberia ditched me off saying, you have to talk to whoever you bought it from, Kayak. so you 2 were passing the ball to each other. So I called my credit company, cancelled the transaction, and I swore never ever to use either Kayak or Iberia and I did, I flew with Air France and Delta to all over Europe, thank you and take me out of your subscription.
I forgot to check-in the day in advance that is required for British Airlines so I was very scared that I would not be able to make my flight. However, I was pleasantly surprised to find out that this did not prove to be an issues as the person checking me in at the desk was the sweetest person ever. She helped me get to my flight on time and the crew on the flight were the nicest people I have ever met. Great customer service.
Flight was delayed by well over an hour. Communication was terrible.
How to get an aisle seat without paying extra? The young lady next to me was assigned the seat.
