Impressive as always. It is the airline of my choice, The dessert on the 2nd flight DOH-IAH was somewhat dry (the cake with cream etc) Check-in and boarding experience was fantastic, with the exception of CCU airport where chk-in staff refused to help with aisle seats stating the flight was full and accommodations were beyond him. Once I boarded there were plenty of available aisles. I was disappointed that this could not be done by self during online chk-in nor at the airport. Nothing more to add. Overall a good experience, TY QTR
excellent! movie selection just ok, but everything else was wonderful.
This flight was a very good trip for us. The crew were very friendly and helpful. They made arrangements for my husband to have assistance in boarding. We were not expecting a meal, so it was a pleasant surprise on this short flight to have a meal and beverage from a very courteous crew.
Our experience on the Doha to Hyderabad segment was extremely stressful due to prolonged delays and a lack of clear communication from the airline. We were traveling as a family, including children, and the uncertainty around timing and next steps caused significant distress. There was very little proactive information provided during the delay, and we were not given clear written explanations about what was happening or how long it might take. This made it difficult to manage the situation, especially while caring for children in a transit environment. In addition, one member of our party was ultimately unable to continue travel, which added to the emotional strain and disruption of the trip. Overall, the experience highlighted gaps in communication, customer care, and handling of unexpected situations. We are sharing this feedback so that future passengers, especially families, are supported with clearer communication and better assistance during irregular operations.
Qatar maybe considered one of the best ailines in the world but nowadays it is much of a muchness with the rest
The flight overall was good. The attendants did a good job except that 1 female had too much fragrance on. The other things that made the flight unpleasant were out of the airlines control.
Economy travel is really hard with no room to move especially when the person sitting beside you is an XL or XXL size person who if moving could hit your face
It was excellent in all respects. I don’t think it needs any improvement
I felt that when I was rerouted it should have been to business class.
It was ok, not much more can be said, as long as airlines/aircraft manufacturers insist on cramming in as many seats as possible....best of a bad situations, seats are simply too uncomfortable to sit in for more than a few hours. Lack of flexible headrests not a help on long overnight flights either.
Good flight. There were a few issues with the flat bed. It was some technical issues. Otherwise everything was good
The crew could have been more friendly and could have offered to make the beds. Also, Ethiad should have more vegetarian food options.
From the start of my vacation at Logan Airport, Boston it was chaotic. I'm praying my flight home is better .I'm grateful that we landed safe
On this flight...fine. The one from India to Abu Dahbi, awful.
We have paid premium price for a business class Cabinet and we have received the old 777 with the following apart business class that is not to standard. It was very disappointing and it’s a very bad reputation for a premium airline company. This aeroplane should be the commission from being as a business class. We will pass this knowledge to our colleagues because the quality of business class in Etihad is not consistent and it is a lucky dip that sometimes you’re getting a good aeroplane and sometimes you’re getting their 30 years old aeroplane. The crew of the aeroplane have apologise and said that they hate this aeroplane and they have complained about it multiple times as well. Obviously Etihad is putting the economy in front of the Customer Experience. For the future we will not take this risk anymore and will fly with established company like emirates.
Etihad Check In counter/Station manager in Heathrow was bothering and not helpful at all. They are rude and not customer oriented
It was an old plane with seats not comfortable and with little space for the legs. I must say that the previous flight I had was amazing on a very comfortable new plane
Seat space was tight and uncomfortable. There was hardly any cushioning giving me a terrible tail bone ache. Getting and out was extremely cramped. We paid for seat choices and felt totally ripped off. Food was mediocre. By the time the servers served 2 or 3 rows they ran out of this or that option as we saw on the inbound trip also. This is infuriating. Entertainment choices were extremely limited for such a long haul. The screen froze on occasion and did not switch off when the on off button was pressed. When it did it came back on its own in 5 seconds. The airlines has gone downhill since last year.
Crew was amazing as usual. Very comfortable for a 13hour flight. Check in at ATL was terrible. Ticket counter charged me $200 for a small bag. Apparently Kayak sold me a zero luggage ticket. No carry on no checked. So the check in desk charged me a bullshit $200 dollar fee for a small gym bag weighing less than 20lbs. In true 3rd party ticket buying. This will turn into a finger pointing process between Kayak and Etihad. Now I'm going to have to ship my bag back in the mail a day ahead of my return flight.
excellent, staff and boarding were all seamless and no issues, thank you!
