|Avg. flight duration||7h 03m|
|Flights arrive in||Toronto|
|Flights depart from||Dublin|
|Airlines||Lufthansa, SWISS, WOW air, Delta, Air France, Icelandair, WestJet, British Airways, Air Canada, KLM, American Airlines, Air Transat, Aer Lingus, Finnair, Austrian Airlines|
Pros: Crew was wonderful very friendly
Cons: Room 9 hour flight and horrible seat. You guys should say before I buy how big seat are I could not even fit my underseat bag and be able to move , I would choose different way to purchase tickets next time to make sure I get any room to move hopefully sleep
Cons: Flight was canceled from Newark to Monachium then coming back plane from Krakow was late and I had to spend night in Monacoum . I arrived to Newark on Tuesday instead of Monday horrible trip all together ☹️
Cons: 40 minute delay in departure due to late arrival of incoming aircraft.
Pros: Everything. Crew was very friendly, always smiling. Helpful. Best flight.
Cons: The flight had a departure delay of three hours. That was not fun
Cons: They charged about $230 to convey my skis, compared to about $80 for the first bag. This is such ab unexpectedly big difference as to be a trap. Swiss Air are, in my opinion, con artists. Do not fly with them.
Pros: Cabin cleanliness isgood
Cons: Food is bad
Cons: When I purchased the ticket I did not know that I have to pay for my bag. It would have been nice to know about this in advance
Cons: Leg room was really bad in economy and the only upgrade option was to business for $10,000 so of course not affordable for the average person.
Pros: Food / movies
Cons: Comfort/ staff
Pros: NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.
Cons: (2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.
Pros: The staff was friendly.
Cons: This is a really basic airline, without creature comforts. No food or drinks are included, and what is for sale on board, is overpriced. The regular seats are really tight, don’t expect to stretch your legs.
Pros: Apart from over priced in flight food and drink, uncomfortable seats I was treated awfully on return flight from Newark by one attendent. I will be writing an official complaint today. I was charged a ridiculous price $100 for my carry on bag that was checked as free personal item on first trip. Lack of available information or internet at boarding gate was shocking. I explained multiple times I had the correct dimensions of bag and it was smaller then people's rucksacks who got on before me and were not charged. Besides this the whole thing was handled very badly by the boarding crew there with the lady being very rude to me, I was quite shocked and upset getting in plane. I had no money left on my visa afterward to even get food or drink in airport stop ever which was delayed.
Cons: Staff rude , uncomfortable flight /plane. Over priced service. No cash accepted in flight.
Pros: Crew was wonderful.
Cons: My check in luggage got left behind .Didn't receive it for five days. A set of cuff-links I had in my luggage as a graduation present for my nephew was missing when my luggage finally arrived.
Pros: All good.
Cons: All good.
Pros: I loved Craig on our flight he made it a hilarious and fun experience! And he needs a raise!
Cons: The seat was a bit uncomfortable, and boarding was slow. To be expected I assume for anything not first class.
Cons: My flight from Chicago was two hours late and that's why I missed the flight from Atlanta to Buenos Aires. No one helped and did not know that the flight was delayed and I had to find a place to sleep. I'm not satisfied with the experience and I have not yet arrived in Argentina because of the whole
Pros: My flight was missed due to immigration taking almost 3 hours to get through the line. Delta went out of their way to make sure that I was able to get to my destination on a later flight as comfortable as possible.
Cons: Maybe not traveling through Atlanta if there is immigration clearance involved. I was really slow.
Pros: Crew was amazing and friendly. Flight was on time.
Cons: Crazy rough, fast landing but not boring!!!
Pros: The crew was very accommodating. I couldn’t have ask for anything better...pass on my praise to the flight crew of 0083
Pros: Everything! It was a wonderful experience.
Pros: The airplane
Pros: Crew was very nice. Food was good and tasty.
Cons: Plane seemed a little worn, which surprised me since it was an A380. Not that old. I had purchased an upgrade to a seat with more legroom, only to find out there was no USB plug for charging my phone. All standard seats have them. Would have been nice to be warned about that.
Pros: 1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable.
Cons: 1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system
Cons: The pizza is terrible.
Pros: Good price point. Excellent crew. Entertainment with free movies and very nice travel info-logues on Iceland. Nice flight.
Cons: Reykjavik airport had bus to outside stairs boarding, but that's not the airline's fault.
Pros: Threat crew. Nice. Professional. Deal with passengers well when they tried to get there full luggage on board when it was not ok to do so.
Pros: Everything Nothing
Cons: Older movies; no modern ones to choose from, limited selection
Pros: Crew was great. Seats were not comfortable.
Cons: Slightly wider seats.
Cons: Sat in Plus. Horrible service. No hot towels. Had to ask for 2nd drink and was refused a coffee and Baileys with at least an hour left in flight. No snacks offered or served. The attendant spent most of her flight hiding in her seat and reading a novel. Brutal!
Pros: The flight left on time and the crew were pleasant and efficient. Best of all, we had ample legroom in our economy seats. Much appreciated!
Cons: While we were waiting to board, we heard an announcement by American Airlines, allowing currently serving military members and their families to board with the VIPs. I think that is wonderful idea!
Cons: For customers without hand held devices, there are no options for in-flight entertainment.
Cons: Lavatory was too small
Pros: crew were perfect
Cons: nothing .it was a very full flight .crew were impeccable - calm courteous and attentive.
Pros: Boeing 777 seating is comfortable, other is not so much.
Cons: Everything else
Pros: Nice plane, newer model.
Cons: The ability to control air flow was available on every other row. We were unlucky to be in an off row and it was very uncomfortable. Fortunately my wife was able to move to the window seat where it was cooler. The athletic team on board made disembarking a bigger challenge than necessary.
Pros: Great service, a lot of legroom
Cons: Not really happy about the food choices
Pros: Crew was great. Especially Reagan
Cons: Poor choice of movies
Pros: Cancelled 30 minute flight up to Vancouver which reaulted in missed flight to Australia. Air Canada the refused to put us on another flight. Went round and round for 5 hours with Air Canada until they finally put us on 3 separate flights getting to our deatination almost 48 hours late.Horrible
Cons: Notify passengers if short flight has more than 20% chance of being cancelled. We could have easily driven to Vancouver. If flight is cancelled, then own up to it and put people on next flight.
Pros: Crew was friendly
Pros: No food , no entertainment options .
Cons: Have the option to purchase food on a 5 hour flight .
Pros: Very personable staff. Food acceptable for airline fare. Ticket price was outstanding.
Cons: Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good.
Pros: Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport
Cons: No downsides at all
Cons: The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port
Pros: Amazing crew
Pros: Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none.
Cons: Transfer point needs upgrade.
Cons: Multiple delayed flights leading to short connection time. Despite meeting stated time, denied entry and surprises that my ticket was changed with no effort to correct said error at the gate despite adequate time prior to take off.
Pros: Desde PR comenzó todo mal por supuesto desperfecto y los de servicio al cliente su solución fue que no podía hacer nada, cuando llegara a Miami resolviera lo de mi próximo vuelo. Fue un pésimo servicio
Cons: Pudo haber sido resolver para no perder la conexión a mi destino final.
Pros: I received the survey for this flight before we even boarded lol. People’s online boarding passes had expired. Noted that it was “due to weather” weather is totally clear, haven’t seen a flake of snow, it’s just cold.
Pros: Crew was amazing
Pros: The crew was u professional at the gate and the flight attendant that spoke on the overhed was hard to understand
Cons: Not flying AA
Pros: Flow as smooth , attendants were good.
Cons: Boarding was delayed and then we sat about an hour on board waiting to get de-iced. Ended up over 1 1/2 hours late.
Pros: Great entertainment but preferred the selection from Montreal to Paris.
Cons: Needed more leg room for such long flight. Especially if you get the aisle seat space under seat is very small in comparison to middle seat space.
Pros: Flying to Europe departure timing and the crew service were great. The regular food was better than all the bigger airlines I have flown recently. I look forward to the trying the gourmet offerings in the future.
Cons: You have to pay extra for seats assigned when you buy your ticket or select them 24hrs before departure. Airlines still have not learned how to deal with babies on parents laps. The little children on parents laps on full flights are as uncomfortable as the neighboring passengers. Bathrooms need mid flight service. Passengers were not considerate.
Pros: Food and drinks
Cons: There were no personal TVs and the small TV in the overhead was hard to see and only played 1 movie. The seats were really small and space was tight.
Pros: The process to go through security and boarding was smooth and efficient
Pros: The welcome, hospitality and service by the crew were all excellent
Pros: All good, excellent crew.
Cons: After awhile Seats were a little uncomfortable.
Pros: I liked the variety of movies/television series shows that were available and having USB charger at every seat. Also liked that they gave headphones free of charge as well as pillows and blankets.
Cons: The seats were fairly narrow and I had the unfortunate luck of having a mechanical box at foot space taking away half of it. (on the previous flight there was no box and foot space was fine). On this journey I was sitting on the aisle being constantly bumped by the crew moving up and down the aisles. I’m not a big person and wasn’t in the aisle however, on the aisle opposite me was a bigger person. The crew were constantly moving to avoid that person and hitting me. Expect tight seating and narrow aisles.
Pros: Very clean. Seats are comfortable and food is good.
Cons: 2 hour delay on an hour flight
Pros: I got there
Cons: Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I actually think most of this is poor ground handling In Helsinki.
Pros: 1. Leg space is bigger then on other companies 2. Crew was really affable 3. Free wine
Cons: Meal was not too hearty. Breakfast in Indian style was too spicy for me. May be I should request a special meal on check-in. And one more thing, Helsinki airport is cold for me. I spent e hours in down vest. Be warned.
Pros: The crew is excellent. Very friendly, professional, and helpful. Both on board and at the desk inside the airport. They listen to your needs and respond the best they can. Seats are comfortable enough for Economy. Good selection of movies to watch. The flight was on time and arrived even a little earlier than expected.
Cons: The food was filling, but not particularly tasty. For those seated toward the back, there was no choice. Although maybe there was no choice to begin with. Normally, on international flights, for the first (bigger) meal at least, you are given two choices, such as meat or vegetarian, beef or chicken. The food itself wasn't great. The salad was below average on both flight, from and to Chicago. So was the desert. Drinks are offered once with each meal in very small glasses. Although there is a bottle of water from the start.
Pros: Simple morning flight. Not at all full. Left on time, arrived early. Plane was new. Crew was happy. What more does one need? They were beta testing a new WiFi service. Free, but not yet ready for prime time.
Pros: it was on time
Cons: it was a poor food choice again.
Pros: Clean, safe short flights
Cons: The 30 minute layover was close
Pros: On time, best connection for me, earning miles on my program. I booked based on time and cost, didn't even pay attention to what airline.
Cons: No food, plane felt pretty old and not so clean. Smaller seats than the other flights I had with Lufthansa. Otherwise, it was fine. I had a pretty bad earache on that particular flight, so I liked it less than I might have otherwise. Something didn't feel right, pressure wrong or something.
Pros: Clean and new planes. On time.
Cons: On the transatlantic flight the crew was unattractive and somewhat rude. They skipped our entire row serving morning refreshments and then complained and tried to shame us all for calling them back. Food quality was on par with Alegent Airlines. We even got charged for one piece of checked luggage 46lb on a international flight. That was a first!!!
Cons: Missed the flight from Houston to Fankfurt and the airline canceled the whole round trip. I did not know I had to call the airline to let them know not the cancel my trip. I would've appreciated a notice of that.
Pros: I like the service, the crew and the overall experience of flying Swiss.
Cons: I fly this route around 6 times a year and the planes get older and older. wish they would update the aircrafts on this route at some point
Pros: Service god
Cons: Seat was broken. Would not recline. Challenging when already very tight Entertainment did not respond to use English as language choice
Cons: Seats and leg space were uncomfortable, staff could have been friendlier and more presentable (cleaner appearance)
Pros: The service
Cons: The service and attitude
Pros: The food was great. The service is excellent. Swiss Air gets an A+.
Cons: Food could be better
Cons: On our layover in Munich, we were at our gate, then noticed about 30 minutes prior to boarding that they’d moved us to another gate quite far away, so we hurried to the new gate, only to discover the change was an error, and we had to run back to our original gate. Made it, but annoyed.
Pros: Good service for the price
Cons: More legroom
Pros: Flight crew very attentive
Cons: Better food/choice-make it on time....and its quite cold in the plane-not sure why.
Pros: (3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.
Cons: (4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.
Cons: did'nt go because of flooding and u kept my money knowing it was'nt my fault i had to cancell trip, never again
Pros: The price
Cons: The delay
Pros: All good.
Cons: All good.
Cons: Didn't take the flight. Wasn't allowed to cancel.
Dublin (DUB) Ireland
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