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Airports
Origin
Bristol
£501
only
£501
London
£295
only
£295
£390
only
£390
Manchester
£409
only
£409
Birmingham
£412
only
£412
Destination
Bangkok
£295
only
£295
Tue, 23 Jan
LHR
BKK
17h 25m
Sun, 18 Mar
BKK
LHR
27h 40m
£295
Trip: 54 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 3468 reviews
Overall
6.5
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
6.0
SFO
PEK
Excellent 9.0

Service was absolutely great, seats were spacey and comfy, entertainment system for every seat had a wide selection. Overall a great flight!

The food was aweful, but it's airplain food, usually it's aweful...

PEK
EWR
OK 5.6

No hotel provided for 24 hour stop over. Also the bags were not checked in for the whole travel so we had to collect the bags and carry them for whole time. It was really pathetic experience. The officers at the Beijing Air China counter don't understand English which made the simple conversation more difficult. We had to pay for the hotel, taxi and food.

LAX
PEK
Excellent 8.0

Experience during the flight was ok.

PEK
LAX
Excellent 10.0

flying in a B787-9

PEK
SFO
Good 6.0

Can’t beat the price

Pushy flight attendants don’t want you on your phone even if it is in airplane mode. Movie selection was slim.

Tue, 16 Jan
LHR
BKK
34h 15m
Mon, 5 Mar
BKK
LHR
34h 15m
£356
Trip: 49 days
Overall 5.9 OK
Based on 845 reviews
Boarding
5.8
Comfort
6.0
Crew
6.2
Entertainment
5.5
Food
6.0
KWI
DMM
Mediocre 2.0

Flight delay I cancell my trip Both kyak and kuwait airlines refuse to refund me

KWI
CAI
Mediocre 3.6

The crew try to be friendly

The craft was uncomfortable the food was wacky the bording delayed too much the grownd crew was hesitant

BEY
KWI
Excellent 9.3

Vey comfortable seats, great entertainment system, great in flight crew.

KWI
DOH
Excellent 8.6

Vey comfortable seats, great entertainment system, great in flight crew.

While boarding the plane, the lack of knowledge of the person checking the boarding passes and pulling us aside to wait while he checks on our ability to fly into the country after its been checked from the primary departure location. Expecting the crew to be knowledgeable of who can and can't travel to a place and visa requirements would be expected to be a minimum.

JFK
KWI
Excellent 10.0

Good service

Mon, 9 Apr
LGW
BKK
15h 10m
Thu, 19 Apr
BKK
LGW
16h 15m
£390
Trip: 11 days
8.3ExcellentShow reviews
Overall 8.3 Excellent
Based on 9804 reviews
Overall
8.3
Boarding
8.3
Comfort
8.3
Crew
8.5
Entertainment
8.6
Food
8.1
JFK
DXB
Excellent 8.0

Crew is always helpful and friendly. Riding in economy is never very comfortable. Love the little chocolates handed out toward end of flight.

Food is boring and repetitive. Current movie selections and TV shows were mostly uninteresting.

DXB
JFK
Excellent 9.6

I could not pick my seat in advance. It wasn’t clear while booking that this was the case with emirates. They had fees to book a seat in advance. I could only pick my seat when online check in was allowed. It was important for me to have a good seating option on 14hr flight.

DXB
MCO
OK 5.6

Cramped seating ; touch screen misaligned makes it near impossible to select entertainment;

DXB
DFW
Good 6.0

Flight change

MAA
DXB
Good 7.0

friendly crew

due to 11 kg total weight I had to check in a soft carry on bag resulting in :1/2 hour extra wait time and some crushed items. Vegetarian food was pretty tasteless.

Sat, 5 May
LGW
BKK
34h 25m
Thu, 17 May
BKK
LGW
18h 05m
£390
Trip: 13 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 16991 reviews
Overall
8.0
Boarding
7.9
Comfort
7.8
Crew
8.3
Entertainment
8.1
Food
8.0
IST
LOS
Mediocre 2.0

To be honest nothing really.

Quality of service and quality of plane. Seems most of the flight attendants could care less about the flight passengers.

IST
KTM
Good 6.0

Crew in both flights were friendly. The service boarding etc was great. Flight was very turbulent.

Passenger next to me wanted water constantly. The passenger on left of me constantly wanted wine. One got very little attention while the other treated like royalty. Unfortunately the African passenger who wanted water went thirsty a lot.

IST
DUB
Excellent 10.0

Turkish is always consistently excellent

I liked everything. They are very accomodating towards passengers with special needs.

IST
IAD
OK 5.3

Wheelchair passengers should like any other flight have gate to gate service.

Wheelchair service. Very poor

IST
TLV
Mediocre 2.0

All of it with the worst service in the world

Sat, 17 Mar
LGW
BKK
14h 35m
Sun, 1 Apr
BKK
LGW
30h 00m
£392
Trip: 16 days
6.1GoodShow reviews
Overall 6.1 Good
Based on 2329 reviews
Overall
6.4
Boarding
6.6
Comfort
6.1
Crew
7.1
Entertainment
5.1
Food
5.5
KBP
JFK
OK 5.3

Used UIA 3 times. Never got to destination on time. It is a mess!

JFK
KBP
Good 6.3

The staff on the ground at JFK and the flight attendants were nice. Food was good.

Flight was cancelled until the next morning. Had to sleep in JFK. Caused me to miss my connection in Kiev and the staff on the ground at Kiev for not helpful telling me that they had no more flights to my final destination for 2 days even though it was there cancellation that caused me to miss my connection. the airline only had one Customer Service person for the entire plane which cause the line of 50 plus people. You were unable to get a voucher for an overnight hotel unless you are willing to stand in that line at 2 a.m. Ultimately, I had a cab got my own hotel and paid for another flight on another airline to get to my Final Destination the next day. I would consider Ukraine air in middle of the road airline with a customer service if things go wrong to be quite poor.

MSQ
KBP
Excellent 10.0

Everything was ok.

TLV
KBP
Mediocre 3.0

The price

KBP
LGW
Excellent 10.0

Everything was ok.

Wed, 18 Apr
LHR
BKK
29h 25m
Wed, 25 Apr
BKK
LHR
24h 35m
£400
Trip: 8 days
7.5GoodShow reviews
Overall 7.5 Good
Based on 487 reviews
Boarding
7.7
Comfort
7.6
Crew
7.8
Entertainment
7.4
Food
7.2
DXB
BAH
Excellent 8.6

Seats

Cupboard in toilet was broken and hanging open. The food was not good

BAH
LCA
Excellent 8.0

Service and comfort

Paying for the weight of each bag instead of the free 2 bag international allowance was absurd.

DMM
BAH
Excellent 9.0

food it could be better

BAH
DXB
Good 6.6

Bording was ok.

Too much security checks

BAH
RUH
Excellent 8.3

All but planes were good

Nothing

Sun, 3 Jun
LHR
BKK
17h 25m
Mon, 18 Jun
BKK
LHR
17h 55m
£408
Trip: 16 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 2803 reviews
Overall
8.1
Boarding
8.2
Comfort
7.8
Crew
8.5
Entertainment
7.9
Food
7.6
LAX
SYD
Good 6.0

The food is excellent. The flying attendant is friendly

The plane was very late

JFK
LAX
OK 5.3

The crew were very polite and helpful given the stressful circumstances.

Boarding was a mess. One staff member trying to deal with a full flight of delayed and tired passengers. Given the delay out of NY (due to weather) connecting flight to melbourne was missed. Not happy that I was put on a flight to Sydney instead. Entertainment system is dated. Personal headphones don’t plug in and the interface was unresponsive. Expected better from qantas.

SYD
SFO
Good 6.0

The crew on both legs of our flight were great and did their very best to take care of the customers even in poor circumstances.

Our original flight from Sydney to SFO was cancelled due to mechanical issues after boarding over an hour late and then sitting in our seats on the tarmac for over 3 hours. The flight was rebooked for the next day, but on a much older and far less comfortable plane. The plane had no room of any kind, especially for a taller person, and there was no choice but to put your seat back if the person in front of you had. The inflight entertainment was also far less advanced. After having such an excellent flight to Australia I was highly disappointed by the flight home. Other than putting us in a free hotel for the night and paying for taxi fares there was no compensation which cost me a full day of work.

LAX
MEL
OK 4.3

Again the staff were great but that’s it for this flight. The rest was a pretty poor experience.

I paid extra for a window seat NOT over a wing but given the flight switch was given a window seat with no view (over wing) and no recline (against a bulk head wall). So I paid extra for worse seat to the wrong destination!

WLG
SYD
Mediocre 3.3

Cabin crew is friendly. No reschedules or gate changes. Pretty straight forward to catch a plane.

First off the planes I flew on were noticeably old.

Sun, 22 Apr
MAN
BKK
32h 15m
Tue, 22 May
BKK
MAN
15h 30m
£409
Trip: 31 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 1546 reviews
Overall
8.0
Boarding
8.0
Comfort
7.7
Crew
8.5
Entertainment
7.2
Food
7.5
MAN
AMS
Excellent 8.0

was very quick

SOU
AMS
Excellent 10.0

From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great.

The ability to state a seat or meal preference within the app would be good but otherwise all was good.

AMS
IAH
Excellent 8.6

Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen.

GLA
AMS
Excellent 8.4

Short-hop flight, fit for purpose.

KRK
AMS
Mediocre 3.0

Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again.

Mon, 8 Jan
MAN
BKK
27h 50m
Mon, 5 Feb
BKK
MAN
34h 10m
£409
Trip: 29 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 407 reviews
Boarding
7.3
Comfort
7.2
Crew
7.5
Entertainment
7.0
Food
6.9
DXB
MCT
OK 5.6

The stopover was short .

The food and the lack of entertainment. The plane was almost full and two children never stopped arguing loudly.

BOM
MCT
Excellent 10.0

Service, food, Cabin cleanliness, friendly service

SLL
MCT
Mediocre 3.3

Nothing

Always delay Food is below standard ( taking in consideration the ticket price) Crew depend on your luck some times a very helpful crew and some times it's almost like they have a personal grudge on you

MCT
BLR
Excellent 10.0

Excelleng servive

Nil

BAH
MCT
Excellent 8.6

Every thing was good

Thu, 22 Feb
BHX
BKK
21h 35m
Sun, 11 Mar
BKK
BHX
26h 25m
£412
Trip: 18 days
Overall 0.0 Poor
Based on 0 reviews
Mon, 8 Jan
LHR
BKK
16h 40m
Thu, 8 Feb
BKK
LHR
16h 10m
£425
Trip: 32 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 4629 reviews
Overall
7.4
Boarding
7.5
Comfort
7.3
Crew
7.7
Entertainment
7.5
Food
7.0
ORD
AUH
Excellent 8.6

Crew exceptionally great .

Abu Dhabhi airport.

JFK
AUH
OK 5.3

Crew was helpful mostly. They at least tried to be helpful but we always had to ask for water even though it was a 12hour flight

Bad food, no proper boarding process at Abu Dhabi and rarely bring water.

AUH
NBO
Mediocre 2.0

This airline is the worst airline ever

My complain is more for the ticketing and not the entire flight. Never got a chance to fly with as I missed my flight. The ticketing guys did not help or seem to be interested in helping me find anoyher flight. All as I was concerned my missing of the flight was taken as a gain for the to make more profit with this situation. The people I called to talk to were so rude and sometime even hang up the phone on me.. They ended up cancel my return flight too even though it’s suppose to be 1 month from now. They did not care if anything went okay with me, they kicked me out of their space. I ended up spending $2000 to book another flight. For this reason I hate this airline and I would never ever recommend it to anybody which I know they wouldn’t care because they will still make money but im gonna warn everybody I know to stay away from this airline

MUC
AUH
OK 4.6

The seats on the flight were TREMENDOUSLY uncomfortable. As a 6’1” tall, male, I truly felt like a sardine in a can on the flight. And, for a 7-hrs flight, the food made available, I did not find to be sufficient.

AUH
AMD
Excellent 9.0

Food service needs to be faster due to length of flight.

Sun, 31 Dec
LHR
BKK
16h 20m
Mon, 29 Jan
BKK
LHR
21h 25m
£471
Trip: 30 days
7.6GoodShow reviews
Overall 7.6 Good
Based on 881 reviews
Overall
7.7
Boarding
7.7
Comfort
7.7
Crew
7.9
Entertainment
7.4
Food
7.3
AMM
ORD
Mediocre 3.3

Food is really bad ..

AUH
AMM
Mediocre 2.0

Nothing to like on this trip

The trip was scheduled to depart at 18:30. Arrived Airport around 16:30 to be shocked that the flight was delayed to 01:50 next day (i.e. seven and half hours). The ground staff advised that the flight was rescheduled to the new timing two days before. RJ ground staff claims that they informed all travel agents of the new timing. I verified with my company and the travel agent and they advised that RJ did not contact them at all. The irony is that I am an RJ Royal Plus Gold Frequent flyer member and RJ has all my contacts details and send me emails and messages all the time, but they fail to alert me at such critical and urgent situation. Most annoying that the ground staff did not even apologize for me and the other passengers specially the European old man in a wheelchair. Instead of arriving Amman at a civilized 19:30 we arrived the nest day at 04:00 next morning. Big blunder Royal Jordanian.

ORD
AMM
Good 7.6

The flight was overall great. I very much liked the price, the fact that I was allowed to take two big suitcases, and the sitting was overall ok space wise. The crew was kind and the food was OK. I am very likely to make reservations with this airline in the future!

I did not like the fact that there was no WiFi on the flight. I also did not like the fact that the selection of movies was quite limited and not very recent. Finally, I did not like the fact that there was very little service on the flight. I would have liked to see more beverages (hot and cold) offered throughout the flight, and the clearing of meals done more rapidly.

TLV
AMM
Good 7.6

We left early and arrived early. Seats were more spacious than I expected for economy class. It was a short flight so there was no food service, just orange juice.

CAI
AMM
Mediocre 2.0

Non stop service.

Poor service. Rude and unprofessional staff. Not enough food or beverage service.

Wed, 4 Apr
LHR
BKK
17h 25m
Tue, 17 Apr
BKK
LHR
18h 50m
£483
Trip: 14 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 3807 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
KTM
CAN
Excellent 8.6

good service for price charged

the food

BKK
CAN
Excellent 10.0

The entire experience was amazing!

PVG
CTU
Excellent 10.0

Very good

CAN
JFK
Excellent 8.0

Service was good

Food wasn’t great but not bad

MNL
CAN
Mediocre 3.3

Had to spend about 9 hours in the air-port before they took us to an hotel to spent a night in china Delay can happen but the lack of communication was horrible Didn’t feel like there was anyone to talk to that will explain to you what is going on

Horrible treatment by the company Didn’t know how great the customer who were stock in the airport ................ Horrible experience Will never fly again even if it’s for free No option to choose vegetarian food before the flight if you didn’t book on their website

Sat, 31 Mar
LHR
BKK
36h 25m
Tue, 17 Apr
BKK
LHR
16h 40m
£486
Trip: 18 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 2811 reviews
Overall
7.9
Boarding
8.0
Comfort
7.5
Crew
8.3
Entertainment
7.3
Food
7.2
JFK
HEL
Good 7.0

Late takeoff caused me to miss connecting flight from helsinki to Tallinn

JFK
HEL
Excellent 10.0

modern aircraft, excellent service , nice crew

HKG
HEL
Excellent 10.0

Most Improved Player - Finnair has done the best experience in overall long haul flights out of the 40plus airlines I have flown in the last 3 years; brand new planes, nice and diverse cabin crew, beautiful lightings videos details chocolates etc, best entertainment system in the industry, and things always go smooth in Helsinki airport. Awesome imrpovement over recent years.

Big struggle for airlines still remains varying quality customer service. Finnair still seems to struggle with this occasionally. Finnair can work harder to keep customer service quality high. Hate to say it, but perhaps letting the bitter, last generation flight attendants who seem to have a grudge about the decline of the glamour and benefits of the job as flying has become commonplace with more competition (seen this on Finnair & N America’s older airlines line United)

HEL
JFK
OK 4.0

UNCOMFORTABLE BED AND SERVICE

BED, DRINKS

HEL
JFK
Good 7.3

It was a pleasant enough trip. Friendly crew, surprisingly decent food for a flight, and some decent entertainment available, though admittedly my headphones broke within a couple of hours for some reason, but by then I was nearly asleep anyway.

It wasn't very comfortable and I had basically no leg room, but then, I sat in economy, so I can't be too surprised by that. Otherwise it was a good flight.

Mon, 8 Jan
BHX
BKK
15h 50m
Thu, 8 Feb
BKK
BHX
15h 25m
£495
Trip: 32 days
6.5GoodShow reviews
Overall 6.5 Good
Based on 3815 reviews
Boarding
6.7
Comfort
6.5
Crew
6.9
Entertainment
5.9
Food
6.5
DEL
BHO
OK 4.3

food

crew, seats

BOM
DEL
Excellent 10.0

all food & hospitality of staff

SFO
DEL
Mediocre 2.0

Nothing

Everything. The cabin crew were rude to the max and never came to serve whenever required. It was the shittiest 17 hours ever

BOM
EWR
Excellent 9.3

Food was really good!

Seats not comfortable and again a broken tray table!

DEL
BBI
Good 6.0

It was better than the international flight.

Thu, 3 May
BRS
BKK
20h 20m
Thu, 24 May
BKK
BRS
17h 30m
£501
Trip: 22 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 17374 reviews
Overall
8.2
Boarding
8.2
Comfort
7.9
Crew
8.5
Entertainment
7.8
Food
7.7
CAI
MUC
Excellent 10.0

Staff was consistently professional, courteous, and good-natured. The seats were fairly comfortable for economy. The food was perfectly fine. Movie selection was very good. Overall very comfortable flight that left and arrived on time!

BOS
MUC
Excellent 9.6

Nice plane. On time, excellent service, great entertainment options. I almost always fly Lufthansa as it’s the best value for the price.

FRA
DEN
OK 5.6

Service was excellent. Boarding fast and efficient, but would be better if the grouped.

I am only 6 ft but knees hit the seat in front. Tray table hits my stomach even without the recline on front seat. Woman across aisle from me couldn't get out of her seat when the person in front reclined. This should just be illegal, period! Food was not very good. Entertainment options was limited.

TLS
FRA
OK 5.6

Missed flight due to customs they gave vouture then took it back because i booked threw kayak it made it more difficult to change i even obtaijned insurance

BUD
MUC
Excellent 8.4

Food, drinks, crew hel;pful

Boarding was not orderly, stupid system of delayed displaying of gate assignment

Tue, 17 Apr
LHR
BKK
19h 00m
Mon, 23 Apr
BKK
LHR
25h 40m
£298
Trip: 7 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 3468 reviews
Overall
6.5
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
6.0
PEK
ICN
Good 6.6

Luggage did not get on the same plane as me from Beijin to Seoul so I was without my luggage for a day. Received no apology from the airline.

PEK
BKK
OK 4.6

Average

Flight Crew member was very rude and un professional When we ask for his name he refuses so we can mankecformal complain And we ask other members for his name they said its in chineese and difficult for us to understand

PEK
EWR
OK 5.6

No hotel provided for 24 hour stop over. Also the bags were not checked in for the whole travel so we had to collect the bags and carry them for whole time. It was really pathetic experience. The officers at the Beijing Air China counter don't understand English which made the simple conversation more difficult. We had to pay for the hotel, taxi and food.

PEK
SFO
Good 6.0

Can’t beat the price

Pushy flight attendants don’t want you on your phone even if it is in airplane mode. Movie selection was slim.

PEK
BKK
Good 7.0

Great service, comfortable seats.

The food was aweful, but it's airplain food, usually it's aweful. There wasn't an entertainment system for each seat. Instead there was a bigger screen for every I don't know how many rows.

Thu, 3 May
LHR
BKK
19h 00m
Sun, 27 May
BKK
LHR
25h 40m
£298
Trip: 25 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 3468 reviews
Overall
6.5
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
6.0
PEK
SHA
Excellent 9.6

Entertainment screen is fault.

PEK
BKK
OK 4.6

Average

Flight Crew member was very rude and un professional When we ask for his name he refuses so we can mankecformal complain And we ask other members for his name they said its in chineese and difficult for us to understand

LAX
PEK
Excellent 8.0

Experience during the flight was ok.

PEK
BKK
Good 7.0

Great service, comfortable seats.

The food was aweful, but it's airplain food, usually it's aweful. There wasn't an entertainment system for each seat. Instead there was a bigger screen for every I don't know how many rows.

PEK
LAX
Excellent 10.0

flying in a B787-9

Wed, 17 Jan
LHR
BKK
15h 05m
Mon, 12 Feb
BKK
LHR
21h 45m
£356
Trip: 27 days
Overall 5.9 OK
Based on 845 reviews
Boarding
5.8
Comfort
6.0
Crew
6.2
Entertainment
5.5
Food
6.0
BEY
KWI
Excellent 9.3

Vey comfortable seats, great entertainment system, great in flight crew.

KWI
CAI
Good 6.6

Three planes were boarding within 20 minutes of each other out of the same gate. This was highly inconvenient as people had to wait until the last minute to board, and caused the flight to depart at a later time than scheduled.

KWI
CAI
Mediocre 3.6

The crew try to be friendly

The craft was uncomfortable the food was wacky the bording delayed too much the grownd crew was hesitant

KWI
DEL
OK 4.6

Movies

Food.bording take Long lines. Sale airline tickes with 9 hours transfer and make you buy hotel inside airport for ,125 dollars.this practice is so negative and make kuwait look very bad.

DEL
KWI
OK 5.6

Entertainment better than some other airlines. The airline behaved well to accommodate Hotel need in Kuwait because of the flight arriving late.

Need to improve the communication setup if the flight is late for whatever reason. The hostess staff should be more courteous.

Sat, 5 May
LHR
BKK
19h 00m
Sun, 27 May
BKK
LHR
25h 40m
£298
Trip: 23 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 3468 reviews
Overall
6.5
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
6.0
PEK
SFO
Good 6.0

Can’t beat the price

Pushy flight attendants don’t want you on your phone even if it is in airplane mode. Movie selection was slim.

LAX
PEK
OK 5.0

Delayed flights, missed connections, lost luggage

PEK
LAX
Excellent 10.0

flying in a B787-9

CAN
PEK
Good 6.0

staff are overall friendly.

flights are delayed constantly, with connecting flights in short time span is impossible, luggage would miss and causes another delay

PEK
ICN
Good 6.6

Luggage did not get on the same plane as me from Beijin to Seoul so I was without my luggage for a day. Received no apology from the airline.

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