Daily cleaning, installation of cabin HEPA filters on flights from Europe to Belfast City Airport
British Airways, Qatar Airways and Aer Lingus have all waived their change and cancellation fees on flights from Europe to Belfast City. Confirm policies on booking site.
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Scores according to KAYAK customer reviews
Pros: "nice crew"
Cons: "missed the connecting flight due to delay"
Cons: "Delay of a half hour."
Pros: "The plane was clean, the pilot took off and landed very well and I got completely drink and food. I will fly again. Thanks"
Cons: "It’s a bit cheeky because I know all airlines do it. But to bring a case included in the price and less hand luggage would be great. Having said that the hand luggage is very generous and I managed a full week in Ibiza with hand luggage. Thanks"
Pros: "The Flight attendant was nice."
Cons: "The gate could have actually showed our flight which it did not. Someone could have communicated that the flight was delayed instead of saying final call on the boards. Overall it was very confusing and no staff was present to assist. In the end we were 2 hours late."
Cons: "Be on time so we dont miss our connection"
Pros: "Flight and on board service was fine"
Cons: "It is not acceptable when arriving at the recommended time, at a major airport, with a major airline, to find no desks open. We checked in online but our passes “could not be issued”. There were no self service terminals so we stood waiting an hour. Staff were sitting idly but not serving customers."
Pros: "Nice, remember usb charger cord & earbuds."
Pros: "More legroom comes as standard, compared to competitor airlines on the same route with the same aircraft"
Cons: "The interior of the plane is a little bit tatty"
Pros: "I like every single thing staff was kindly, smiley and helpful. Check in easy, I liked very much our pop corn and Fanta complimentary offer as also our quick trip. Landing smoothly and nicely"
Cons: "there was nothing I didnt like"
Cons: "All ok"
Pros: "Staff very attentive and friendly"
Cons: "Because some of the passengers had not booked in online they were selected to be admitted from fight if takeoff problems occurred. Apparently there was a problem due to high wind gusts in taking off from Florence but information was very minimal and not displayed to passengers. People should not be discriminated because they are unable to go online!"
Pros: "The crew is always incredible"
Cons: "When you buy business you expect the quick boarding etc. Boarding group 1 and 2 together created a mess"
Cons: "Better not be hungry while boarding"
Pros: "I think I may have had more room in the seat on this little plane than when I crossed the ocean. Also the window seemed bigger. Very comfortable flight."
Cons: "2 hours late"
Pros: "The crew were lovely and the seats comfy for the 2hr flight"
Cons: "Having to board the plane in the pouring rain by running across the tarmac."
Pros: "Stuff happens outside of the company's control and the inbound flight was an hour late due to crew absence. We were kept informed along the way and we boarded 55 minutes later than expected. However I couldn't have wanted for a better inflight service. Charming helpful and effective."
Cons: "Having to wait for the delayed flight."
Pros: "The seats were spacious"
Cons: "There were no gluten-free food options, not even an apple, so no food for us."
Pros: "What a superb service! Impeccable staff, free meal and alcoholic drink, larger seats, excellent flight! Couldn't ask for more"
Pros: "Better than Ryanair/easyjet but then again. That’s nothing to write home about"
Cons: "My flight was delayed for 2 hours. The plane was old dirty and stinky. I paid last minute for my flight so it was a lot more than usual so I feel ripped off because of the poor quality"
Pros: "Leg room service and food all included and excellent"
Cons: "Unable to get e tickets,so need to find somewhere local to print ticket within 24 hours of return"
Cons: "I missed the flight not because of me, but the confusion information that a staff gave it to me."
Cons: "BA has a problem with one of the doors. Chaos."
Cons: "No WiFi"
Pros: "Free wine or beer"
Pros: "Flight was comfortable and boarding was completely stress free. Myself and my partner checked in online with ease and were at our gates efficiently upon departure and return"
Cons: "Our flights were delayed 3 hours and 20 and although we were compensated for lunch at the airport, when handing out refreshments onboard we were completely missed out. Also pretty annoyed to find that we could only use the lunch vouchers in a hand full of the bars and restaurants."
Pros: "Timing and low cost for some flights"
Cons: "High cost some flights makes planning challenging."
Pros: "Crew was nice. Small planes have better nicer seats and more leg room"
Cons: "Massive delay due to snow, no vouchers given until flight was cancelled (and it was all closed). Only updates were via BA app or email. Next day flight also delayed, and again delays communicated only via app or email (not at signs at airport)"
Pros: "The flight itself was fine. On time, clean aircraft and professional."
Cons: "But the food policy is a joke. They wouldn’t give us anything, including water without buying it. I had no local currency and was waiting until I landed to use the ATM. When flying, people need water."
Pros: "The Service, with smile, awesome service. Very British!"
Cons: "THE BACK FIRST TOOK MY MONEY, THEN MY FULL PASSPORT DETAILS AND THEN DENIED ME FLYING BECAUSE THEY PUT MY SURNAME TWICE ON THE BOARDING PASS. THEY ARE ALWAYS WIN. I AM OUT OF POCKET FOR £170 AND DELAYED BY 2.5 HOURS. THIS IS THE WAY THEY MAKE THEIR MONEY - BY CHEATING ON PASSENGERS."
Pros: "How do you be a full service airline and charge for check in bag. I had no way provided to prepay for a bag resulting in getting charged £60 at the airport. This notwithstanding trying to explain how your website failed me."
Pros: "Ease of checking in and getting to departure gate at London City Airport."
Cons: "No food or drink on flight for normal travellers."
Cons: "Bad service, messed up booking, change me to the last row at boarding, I can keep going"
Pros: "Service good on board"
Cons: "Delayed boarding"
Cons: "Flight was delayed by seeming incompetence by ground crew in dealing with removal of bag from airplane"
Cons: "The boarding process was like a Third World country. The flight was fine, the flight attendants were lovely, but the boarding process was ridiculous. Nobody in the gate area knew which gate it was leaving from or what time it was leaving, it was quite delayed, finally it was posted to start boarding at five minutes after the departure time and instead, when everyone looked up, people were boarding 10 minutes before that. Ridiculous."
Pros: "All was OK"
Pros: "I thought the crew were extremely helpful and friendly and made for a pleasant flight."
Cons: "The coffee was just "okay"."
Pros: "The flight attendants were excellent. They could not have been MORE pleasant. Really great staff, loved them. Even the captain or pilot was great, made announcements to keep us up to date on the arrival and explained everything clearly."
Cons: "There was no entertainment and the food was okay. It wasn't bad or anything, just okay."
Pros: "Lucky enough that the flight was half empty so there was space for the passengers, the seats are comfortable"
Cons: "The flight was from Faro in July excesseding temperatures over 30 degrees Celsius outside, while inside was a an absolute freezer, not more than 15/16 degrees inside. I had to change cloathing mid flight cus I couldn't deal with the cold air anymore. On previous flight from London stansted to fato was exactly the same, and there wasn't any difference, we asked if we could turn off the aircon, no answer was given, neither warm covers were provided since the air was so cold. The flight attendant was female, by the name tag was "Praya" was somewhat a bit insensitive, but I realised after that she was as unfortunate as we were cus she was wearing a short sleeve shirt part of uniform, and experiencing the same as the rest of the passengers. The temperature issue caused the flight to be extremely unpleasant."
Pros: "Friendly flight crew. Loved arriving in the city instead of Gatwick."
Cons: "No complaints."
Pros: "Flight attendants were awesome!"
Cons: "They were 25 min late landing. Even though we were taking the same plan from London City to Glasgow, we had to get off and go through customs and reboard, all in 5 min. They knew we had to do that and they almost took off without us and a few others in the same position. Then the stewardesses acted like we caused them to take off late to Glasgow....really rude."
Cons: "They refused to hang my wedding dress, because I was not flying business class, so I had to shove it in the overhead. The were half hour late boarding. my "hot" meal was cold. They did not load my luggage on to the plane. I checked my bags two and a half hours before the flight time to go from Santorini Greece to Glasgow Scotland. Apparently it in three hours, since the plane was a half hour late boarding, they could not manage to load my luggage before take off."
Cons: "Deylayed Took us out on the bus and then back in and then back out"
Pros: "Friendly and helpful crew"
Cons: "Disembarkation at Belfast"
Pros: "The crew was amazing."
Cons: "My flight from ORD-DUB arrived late causing us to miss our connecting flight to Madrid. I talked to an agent and they told us we would have to pick up our bags at a different carousel and then go to the ticketing agent for a new flight. 1 ticketing agent+3 hours of waiting = 1 pissed off traveler."
Pros: "Ordinary flight, no food (though International it operates like Domestic Travel)."
Cons: "Boarding is extremely weird for Air Lingus. Causes problems when there is no proper order."
Pros: "Generally a smooth experience."
Cons: "The seats are too close together. Charging for drinks is out of character for a good airline. Go back to free non-alcoholic drinks."
Cons: "Aer lingus uses double prong headphones which dates the whole experience earphones are uncomfortable and volume is bad. You have to pay for booze in economy for international flight, seats aren’t that comfortable but the selection of movies and tv is good. I will probably look elsewhere next time"
Pros: "Don’t know how to just give a “n/a” response for food and entertainment. It wasn’t applicable because of such a short flight."
Cons: "The gal who checked me in for my flight didn’t check my baggage all the way through even though I have a connecting flight with Aer Lingus to LA. However, fortunately, the baggage team caught the error and retagged my luggage properly. By the time I realized her error, they had already emailed me with the solution! Yay baggage team!! Thank you!"
Pros: "Nothing since I’m still in dublin"
Cons: "There was minimum help. Wait actually, in Manchester there was none. No one at the gate until 2:15pm when the flight was already 20mins late! No one updated an incoming flight with passengers needed to make connections."
Pros: "We were at front"
Cons: "Tight seats, boarding line held in confined area on stairs before boarding"
Pros: "fantastic customer service"
Cons: "wouldve loved to have been left breakfast while i slept"
Cons: "My flights were cancelled by Aer lingus and I was rebooked improperly, resulting in my being removed from a plane and having to be rebooked at least three times because of how long it took."
Cons: "Delayed for 8 hrs. Had to go through passport control twice. Horrible service"
Pros: "The flights themselves were nice. Food was fine. Flight attendants were helpful"
Cons: "Only two check in desks. On the line for over an hour. Good thing we got there over two hours early. Computer and belt broke down. Finally got passed security with minutes to spare. Had to run to our gate. We should not have to do this if we arrive very early. If you have an early morning flight make sure you have enough people working to check them in on time."
Cons: "Having to leave the terminal and going through security again was insanely stressful and I barely made my flight."
Pros: "Nothing. It took longer to get from the gate to the runway than the flight itself."
Cons: "When I was about to board the flight after a 23 hour delay, I saw my bag sitting AT THE BOTTOM OF THE STEPS leading to the flight. I asked the flight attendant about it and she assured me the bag would arrive with me. Guess what? A dat later and I STILL don't have my bag! Absolutely ridiculous and will NEVER fly Aer Lingus again!"
Cons: "Our previous flight arrived late. We were issued boarding passes 40 minutes before take off, they closed the gate 2 minutes before we got there."
Pros: "On time"
Cons: "We had to spend $1000 on tickets because Kayak DID NOT book us on the flight we had a confirmation for"
Pros: "Free checked baggage. Calm atmosphere.. low marks for food and entertainment because there was no option to say not applicable. The options in the magazine were reasonable."
Pros: "Crew pleasant"
Pros: "We felt like we were flying in a cheap local airlines."
Cons: "The seats, the food."
Pros: "Boarding at rear as well as front"
Cons: "Boarding outside in drizzle. Charging for soft drinks"
Pros: "Never got on as we were 5 minutes late at the bag drop. Attendant telephoned her line manager 40 minutes before take off and refused to take our luggage. She did manage to book us on flights for the following day at a cost of £290. Not a good experience!"
Cons: "Never made the plane."
Pros: "Quick efficient"
Pros: "Seats comfy, staff friendly."
Cons: "Because I booked through a third party, I wasn't able to log on to confirm seats or prepay my luggage or give my phone number for flight changes. When I got to airport they wanted 50 Euro for my extra luggage. They couldn't accept credit cards in Munich! So then I had to do another bank withdrawal. Minimum withdrawal 100, so now I have an extra 50 Euro left and another bank charge. Probably won't do this again through a third party to a foreign country."
Pros: "Boarding made sense. They boarded the back of the plane first. Kudos for that."
Cons: "The seat cushions were nonexistent. Less legroom than a mini backseat and no way to upgrade since I purchased on kayak...unless I was willing to pay $4000 more to get premium coach seats. Will not use kayak again."
Cons: "Boarding was not done by groups, I end up storing my bag in the bin by the end of the plane while my seat was at the beginning and this was delaying my exit upon arrival. Not good experience having connected flight."
Cons: "Overall good experience"
Cons: "Only 1 checked luggage was included. I’ve never heard of that for an international flight."
Cons: "BA used to feel like luxury travel. Now they just feel like any run-of-the-mill budget airline. Felt nickeled & dimed from start to finish. Staring with being asked to pay $39 if I wanted to preselect my seat. My friend and I chose the free option of selecting our seats 24 hours before the flight--her luggage didnt even make in on the plane! It was finally delivered at 2:00 AM the next morning; well past the 8:00 PM promised delivery, which caused us to lose an entire eveing in Paris. On the return flight, home, she was told there wasn't even a seat for her on the plane. I failed to add that after booking and paying for her flight, they cancelled and deleted the SFO to London leg of the flight without so much as notifying her via email, phone, or text. Mind you, the London to Paris leg was not cancelled. Had we not tried to pre-book our seats, she would never have known they had cancelled her flight. What impacted her, impacted me, so needless to say, neither of us will ever fly BA again! BTW, their online customer service representatives were very nasty to deal with."
Cons: "the food was really expensive"
Pros: "On time, newish plane. A very short flight so"
Cons: ". Couldn’t change seat at checkin so couldn’t sit next to husband who was on a separate reservation Boarding is not by seat number, you have to queue up in a long line ."
Pros: "no delays, comfortable seats"
Cons: "The flight attendants went right past us never asking if we wanted anything. They served the people to our right and in front of us. Mystifying."
Cons: "The delay"
Pros: "Flight attendants were excellent."
Cons: "Food was so so. Entertainment selection was so so. Entertainment technology was substandard."
Cons: "I had to go to Berlin last minute because my husband had a serious accident. I booked the flight and went right to airport. They denied my boarding because it was 50 min from take off. They could have done something. I had to book another last minute on delta and they took cate if it because that flight was also less than an hour to takeoff too. I will NEVER fly aer lingus again"
Pros: "Plane was clean."
Cons: "Crowded and assigned to the back. Charge for a coffee and long bus wait."
Cons: "Same as above. I am not sure which leg of the flight caused the damage to the checked bag."
Cons: "Flight was late departing and late arriving."
Pros: "courteous crew, reasonable food and snacks"
Pros: "Not much to say about Air Lingus averall bed experience. Will not book with airline again"
Pros: "I appreciated that Aer Lingus kept track of our vegan food choices for all 4 flights and and every flight flew on schedule. Watching movies without an extra cost was appreciated. Attendants were all very nice."
Pros: "The fact I got hone"
Cons: "Didvto security breach and also an issue with ground staff not bringing a wheel chair for a passenger we were herded round for 3 hours . We were told we could keep our water but then going through security wevwetevtoldcwe couldn't and there was no offer of water. The captain did apologize. I have no issue with aer Lingus staff they did their job. It is Mabchester airport which is bad as they are the ones that were responsible for these two incidents happening"
Pros: "Entertainment was great. We could watch films as soon as we got on and play the quiz game while we waited 30 minutes on the ground to find a gate."
Cons: "Crew did not smile. They did their job, but did not seem to enjoy it."
Pros: "You lost the suitcase I needed for the next 2 weeks of my last family vacation in Europe. When I called for an update after 2 days (the promised notification from you was not made) I was told it was found and would be brought by courier to my Airbnb. When I called again, I found out it had arrived in Frankfurt but I'd have to come back to the airport to retrieve it. I had to cancel some plans and inconvenience my family because of your inept handling of my personal property. Other people were in line at the service desk to report their luggage lost. I'm VERY upset. I will avoid Are Lingus and BA in the future. NO LEG ROOM! (Crying, wailing infants the whole 7 hour flight--not your fault, but no sleep for any of us unfortunate passengers)"
Pros: "We had an adequate amount of room and were treated as valued customers. Enough said!"
Cons: "We were delayed on the plane for almost 3 hours and it was uncomfortable at times because it was warm and stuffy on board. Pilot did his best to get the air going again. Crew was great."
Pros: "The crew was very helpful at each stop even though they weren't responsible for the disasters."
Cons: "Initially we thought we were flying with British Airways. We then had to do some digging to realize it was all out of American Airlines. Then we couldn't get proper boarding passes and luggage tags until one of the crew members spent a significant amount of time untangling each leg of our trip so they were in the proper order. We got delayed by 4 hours in Chicago and missed our connection in Manchester. We had another 5 hour wait there. By the time we got to Dublin, our bags didn't also arrive. After almost 24 hours of travel, we arrived but without all of our stuff."
Pros: "I was comfortable enough to fall asleep before takeoff. No long lines or waiting"
Pros: "cordial staff shortest flight to our destination(counting hours of flying to Malaga from Chicago)"
Cons: "Tight seating"
Pros: "My flight was cancelled, after that I had to find out what I would have to do next! Horrible! Nobody knew what would come next! In Heathrow, the staff in the morning has the worst attitude ever when I was getting my Voucher for breakfast."
Pros: "Got in early"
Cons: "Lost luggage for 25% of the flight. They say this happens often. spent 3 hours at the airport filing a claim. I hope I see my suit case again"
Pros: "With COVID restrictions stopping buy-on-board, all passengers in Euro Traveller recieve a complimentary packet of crisps or breakfast bar and bottle of water."
Cons: "Rude check in lady who said I needed to check bag (but didn’t. Loads of space)"
Pros: "We were early"
Cons: "The food"
Cons: "Some of the crew members were rude,"
Pros: "Seats were small."
Cons: "The boarding process was inefficient and long. The seats don’t recline and very little leg room."
Pros: "yes seats were more comfortable and more leg room than the other airlines I have used"
Cons: "It was all pretty good and despite leaving a little late we got there on time"
Cons: "This airline flew me from Manchester to London. At the worst time."
Pros: "As always no issues at all, I reserved my seats early to get extra leg room which is always great. Fast boarding and a quick flight, having been on a long haul flight a few hours before I needed this to get home."
Pros: "The fact that it got me there"
Cons: "No complimentary drinks, even coffee"
Cons: "Flight was diverted for 4 hours due to thunderstorm in Toronto"
Pros: "Price was reasonable"
Cons: "Seats not good for 5'10" and taller. Leg room cut short by box fixed under seat in front of me"
Pros: "This was the right size airplane for the long trip very comfortable."
Pros: "The cabin crew were excellent. The food service was very good. Entertainment choices were abundant and generally good."
Cons: "Reaching our connecting flight. The Bataan death march comes to mind—concourse 3 to 5, oh my! Having got through all the hurdles including incomprehensible up, down, up again down again escalator rides and security pat down for my wife we got to Concourse 5 where we learned our plane was leaving from C gates, but not which C gate. So we looked for directions to C gates. The only signage was for C gates 52 to 57. Common sense would lead one to believe that C gates 1 to 51 existed somewhere in the terminal; but no they do not and not many people are aware that they don’t. There has to be a better way. Perhaps before Brexit becomes a reality you could lean on Germany’s vaunted efficiency to help clean up this nightmare scenario."
Pros: "Wonderful flight! Excellent, extremely friendly service! Could not have been better!"
Pros: "Seat was comfortable"
Cons: "Crew. Crew was very rude. I understand their day was difficult due to the delay, but it made it worse for passengers, many of whom missed or were about to miss connections"
Pros: "Good crew and efficient service."
Cons: "Not the most comfortable business class seats. Had a hard time getting any sleep."
Cons: "Nothing. The flight was quick and boarding was easy"
Cons: "Very old entertainment system."
Cons: "Flew into 1 concourse a few minutes late had to go through security checks and run to make boarding in another concourse. No place to use the restroom along the way, I will avoid Heathrow at all costs when traveling in the future."
Pros: "Crew were helpful, polite"
Cons: "Flight was late boarding and departing Not particularly comfortable seats No free drink"
Cons: "Sitting on the tarmac for to long...."
Cons: "Unfortunately, I couldn't travel as I was told to bring the credit card used in the booking of my flight. This was not explained in the booking option. Thus I would need a refund on my flight ticket."
Pros: "Funny safety video."
Cons: "Lost baggage. Still waiting on update and location for property. Clerk at lost baggage desk was rude and unhelpful."
Cons: "Nothing wrong"
Pros: "It was a short flight. Nothing to report"
Cons: "No snacks or refreshments offered"
Pros: "Great time with the cabin crew member, Sally. She made us feel welcome and entertained during the flight."
Pros: "LHR is ok for transit"
Cons: "BA ground staff threatening to take hand luggage off passengers as the flight was full. Very uncomfortable seats"
Pros: "Excellent flight."
Cons: "Cramped and no free tea/coffee"
Pros: "smooth flight"
Cons: "no dairy free food options"
Pros: "Nonstop flight to London from Orlando"
Cons: "My special meal request was ignored on both my outbound and return flight. The plane was dirty and my seat was worn. The technology on both flights was anequated and in much need of updating."
Pros: "On time. Plenty of space on seats"
Cons: "I asked as soon as boarded what were your gluten free food options were? Told there would be hot food options. But this one meal was sold Hence I got nothing to eat as there was no other option"
Pros: "the person i sat beside.Food was not too bad."
Cons: "Old antiquated IFE system.Left over an hour late due to a sick crew member[why show to work if you are ill?].Old overhead luggage bins."
Cons: "cold bread"
Cons: "It was late and I almost missed my connecting flight"
Pros: "The crew were very nice and helpful"
Cons: "The inflight entertainment system was at least 15 years old and it did not work in my seat despite numerous attempts to reset. As someone who cannot sleep on flights I was very uncomfortable and annoyed that I had to sit through 12 hours of flying with nothing to watch or listen to."
Pros: "Reasonably efficient and comfortable."
Pros: "Great staff, and very helpful."
Cons: "Small seats, and the website wouldn't let me choose an exit row. The seatbelt signs in the back section DID NOT WORK, and got me scolded when I went up for a bathroom trip (no announcement and you couldn't see any other signs from the seat). When we boarded the plane, the rear half or so of the plane was a ridiculous temperature"
Pros: "The video selection was terrific."
Cons: "I was right in front of a cabinet that the stuardess used and my seat was hit at least three times. The seat bottoms were much too painful for a 10 hour flight, I even sat on my pillow the last five hours just to be somewhat comfortable. Next time I will request a second pillow."
Pros: "Crew was awesome"
Cons: "My seat covering was too short and plastic part exposed. Luckily empty seat was used to replace actual seat"
Pros: "same as newark-london sector."
Cons: "same experience as in newark- london sector"
Cons: "I was a sardine in a tiny tin for 10 hours."
Cons: "Flight delayed 1 hr resulting in my missing the connecting flight and an extra 12 hr wait at the airport, not a happy situation!"
Pros: "Good overall. Such a quick flight there's not a lot to experience."
Cons: "Nothing negative, we didn't have entertainment or food service, so can't comment."
Pros: "The service"
Cons: "Small sits for three people"
Pros: "Not absolutely full so space overhead was available, allowing some foot room."
Pros: "Nothing stood out good or bad. Average plane. Average service."
Cons: "I require wheelchair assistance .. There was only one person servicing the entire group of people on the prior flight as a result it took us way longer to get to our connecting flight and we all ended up missing it. I had to spend over 12 hours in London .. Which was very uncomfortable and tiring for me considering my poor health, the previous 8 HR flight from Boston-London and the upcoming 9 hour london-Mumbai."
Pros: "On time good service Barry Pope"
Pros: "Everything went well, got on plane quickly and had room for case above."
Pros: "Short flight"
Pros: "Delay in boarding for no explained reason"
Pros: "Daniel the long stay car park bus driver a real gem. he told us where he would drop us off, to ask anything we did not know ( that is if we knew we did not know) and best of all he told us were to find the pick up point when we returned."
Cons: "I did not like going to the long stay carpark north terminal it adds quite a few additional minutes on my journey, I usually use the LtP in south terminal . Also very few spaces left in zone Z even at 6 am!!! I only had hand luggage and I could not see any escalators so I had to wait for lift which was daft. Then as I had already checked in had to ask where to go next...."
Cons: "1.5 delay caused by bad management of technical and crew issues. Poor close to inexistent communication/updates. Rude staff (one in particular)."
Pros: "Ok flight"
Cons: "Speedy boarding was shambles"
Pros: "It's easyjet so no expectations really"
Pros: "Crew where kind enough to explain the problem and professional throughout the flight."
Cons: "Delayed for an hour due to a technical issue. Long journey to the airplane from the departure gate on a bus"
Pros: "The staff was very kind and helpful. The aircraft was very clean."
Cons: "We were late but it wasn't easyjet''s fault."
Pros: "The captain was nice and kept us up to date."
Cons: "The guy at boarding was rude. The plane was delayed by 80mins, where we just sat on the tarmac."
Pros: "Staff were good"
Cons: "Flight was delayed because of rubbish on a stairway that no one removed. Totally ridiculous."
Cons: "It's bad enough getting up at 3am to get to the airport for the early flight but when it's the first one out and it's 40 minutes late your really not happy.i can't remember the last time I booked easyJet and left on time"
Pros: "It was fairly efficient and landed on time, and the onboard crew seemed fine, if slightly disinterested."
Cons: "I used to think Easyjet were the most comfortable and relaxed budget airline but after a shouty girl at the boarding queue I then had to squeeze into a seat smaller than I remembered."
Pros: "Flight was 30 minutes late, not sure who's fault. Smooth landing"
Cons: "Overbooked flight"
Pros: "Crew was ok"
Cons: "We waited 1.5 hour in the plane. They didn't even offer a glass of water. Also, they didn't let us take our luggage with us and when we went in there was a lot of space available in the cupboards above the seats."
Pros: "The stewards did a great job"
Cons: "That we had to wait on the plane for an hour on the Tarmac before taking off ."
Pros: "Quick simple process"
Cons: "Not very comfortable."
Cons: "Slow buses and delays getting on and off. Flight delayed by 30minutes. Luggage took an age to arrive"
Cons: "That we now have to pay for snacks, which were previously inclusive with the flight."
Pros: "the ticket fare is very reasonable."
Cons: "flight departure not on time."
Pros: "Liked? Price. Most staff helpful."
Cons: "Hectic 'security' check of cabin stuff. Lots of stairs at Marseille between aircraft & terminals"
Pros: "Not much it was cheap"
Cons: "Seems poor maitainane on the planes Delay on return resulted in arrival time after public transport had closed down and the chance of recovering additional costs seems remote Won't be travelling Easyjet for a long time"
Pros: "Not a whole lot to be honest. Was an okay flight, attendants were good though"
Cons: "The useless bus at ZRH to take us to the terminal because easyJet couldn't be bothered to pay to go direct to the terminal. #speedyboarding"
Pros: "It's nice to have some snacks and food available"
Cons: "There was no fresh food available that didn't have milk or meat. That is, nothing for those who don't eat animal products. Only peanuts, pot noodles, etc."
Pros: "the crew was nice"
Cons: "Flight was canceled the information about the new flight was poor"
Pros: "Absolutely no information given by airline staff or airport staff."
Pros: "We had 2 hours and 45 mins delay due to technical issues as they had to change 3 aircrafts before we start boarding..."
Pros: "Good all round."
Pros: "Everyone can has to put liquids and cream into a small bag, which is so unreasonable. All my liquids are less than 100ml, they forced me to throw many things away! I never had any flight experience like this before!"
Pros: "Price, route, ease of check in. The self luggage check in at gatwick really a must in the upcoming modern airports"
Pros: "Price was very good"
Cons: "Flying to London and back both flights were delayed by over an hour, which was quite annoying."
Cons: "very long delay with no real reason given"
Pros: "on time, flight comfortable, super fast to exit airport after landing."
Cons: "Flight left super early. It didn't really seem that Gatwick processes passengers this early: - not many baggage drops open, long wait. - boarding of plain very disorderly. Stuck standing on air gate for sometime. Hadn't loaded disabled passengers first. It was hard for them to get through as other passengers allowed onto air gate."
Pros: "Staff was fine."
Cons: "Flight was more than 2 hours late no one informed on Boarding counter only was saying it is 10 min late, then end up sitting in plane for 2 hours in hot humid condition no air con put on. For courtesy didn't offer any refreshment. Disappointing."
Cons: "Our return flight on Sunday evening from London Gatwick to Edinburgh was cancelled without any clear explanation. Customer service thereafter was poor."
Cons: "Two flights to Palma de Mallorca this week for two of us. Wednesday and Friday at the same time from Gatwick. Both late by exactly the same time but for different "reasons". Odd and annoying."
Pros: "Al went well - no props - arrival in time."
Pros: "Actual flight good and crew very friendly"
Cons: "Auto baggage check in appalling g and staff there to help - one was very rude but all did not have any solutions to practically anyone that had a problem and that was mist who we wotnessed"
Cons: "Easy jest sold me ticket when wasn't sure they will have enough seats.after spending 3 hours to get to the airport and pass check in and security i have been told right on the front of the plane that there is no seat for me. They offered me next day flight from Luton when my original one was from Gatwick! They even didn't want to make refund and wanted to give me flight voucher.pleased after they have been told i will make a post in social media they made the refund. Never ever with Easyjet.no mayer how much will cost me!!!! Shame on you Easyjet!!!!!"
Cons: "Flight cancelled and rescheduled the next day Poor communication while waiting (17:35 flight, announced cancelled at 21:00, kept waiting at the gate for further instruction till 23:00) Awful experience with my 3 young kids"
Pros: "It was convenient"
Pros: "Crew were nice"
Cons: "2 hour delay, massive queues, long wait for expensive service on plane, cramped seats"
Pros: "The Price"
Cons: "Once again a 2 hour delay. my last 4 flights have been delayed. Love the price but on time is also important. Time i looked elsewhere. I fly to and from Malaga every three weeks."
Pros: "Not a lot."
Cons: "In my opinion there was a total lack of information from staff to staff and from staff to customers."
Pros: "Learning that I shall NEVER fly EasyJet again Cabin crew lent me a pen and were helpful with food, which wasn't bad. But see (3) to the right"
Cons: "DifficultJet 1) At the gate, a surly man insisted overhead lockers were full when they turned out NOT to be when I arrived as almost the last person on the plane. As a result of this misinformation, my bag was put in the hold, delaying me a great deal on arrival in Lisbon. No apology was offered. When I asked for an explanation, he refused to give one and looked pleased that he had not done so. 2) Use of the rudest, clearly untrained and subcontracted ground staff I have ever met. Incredible performance by Menzies Aviation. When I tried to take my correctly sized bag to the cabin, a man about 40 years my junior accosted me. I tried to explain what had happened, and he interrupted me. When I said I would write to Caroline McCall (EasyJet CEO), he immediately told me to do so and arrogantly offered to give me his name. Yet he does not even work for EasyJet, but for Menzies. When I asked him not to tell me what to do, he replied that I was very rude. Yet at no time had I swore or raised my voice. He later repeated, gratuitously, this accusation, in a threatening manner. QUITE EXTRAORDINARY attitude to customer service, the idea that the customer is always right, etc. It appears that passengers are there to do Menzies a favour 3) Mangled English announcements over the intercom. Bored voice, running through information like a racing commentator, so one could not make any of it out. DISGRACEFUL CONDESCENSION TO PASSENGERS"
Pros: "Staff were nice"
Cons: "The plane was 2Hrs late but this happens sometimes. Got there eventually all safe and sound"
Cons: "Having fully boarded the plane, and with no prior indication at all, it was then announced that we wouldn't be leaving for another 2 1/2 hours because of an air traffic control strike in Italy. Instead of allowing us to stay in the terminal, we sat in tiny seats for longer than the flight itself was scheduled to be, with no offer of any refreshments. The pilot who made the announcement made it seem like a minor inconvenience and got the times wrong twice. Of course the strike isn't their fault but their handling of it couldn't have been worse."
Cons: "The space between the seats are to small"
Airlines flying from Europe to Belfast City Airport have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Europe to Belfast City Airport
Masks required on board, masks provided on flights from Europe to Belfast City Airport
Social distancing seating
Middle seats unavailable to book on flights from Europe to Belfast City Airport
Testing for antibodies, testing for symptoms for flights from Europe to Belfast City Airport
Waiving of change fees. Search flexible flights from Europe to Belfast City Airport