Middle seats SUCK!!!! I paid more money than I should have because of your terrible site Kayak.com. I'll try to use your competitors going forward. I am so disappointed you would play off business class.com as business class seats
They lost my bag and I still haven’t received it yet
The plane was old Only 3 bathrooms available for economy The entertainment was old and the selection was poor
Boarding was a disaster being moved by Air France by bus to the plane. The plane should have been at the right gate.
Flight was late over a hour just like the first one. WiFi was down.
The check in was horrible. I stood in line for 1 hour to check in with an Air France ticket. Then I was told I had to go to Delta counter onstead to check in instead. It made no sense.
They wanted to close counter although they did not provide the wheelchair requested which ended by going alone to transit security and lost long time and they did not want to wait .
They charge me for luggage which is was included on the ticket
Lost luggage, 2 bags were badly damaged and one of the bags came open.
Please serve no god if you must serve dog food
1/2 full flight, nice and comfy flight. On time, good service
Both ways the people in the rear section of the plane were forced to check their carry on bags. I would understand this if the size and number of bags were not limited, but I do not understand why there is not room for one small overhead bag per person, even if the flight is full. I could watch the baggage handlers loading the extra luggage from my window and I’m pretty sure mine wouldn’t have survived undamaged, even though it is new and sturdy.
Entertainment, clean plane and funny pilot over the intercom was excellent… however, gate agent was rude and was probably a Spirit employee before they went bankrupt… there were 3 flight attendants - 2 of them didn’t want to be there the other one was kind and nice… I want you to recognize how you have to compete with Delta or South West airlines or even American Airlines which would choose over you at any given day from here on out. Please treat people respectfully. If you hate working in this industry - go and work somewhere else. The flight was very empty and it shouldn’t be hard to crack a smile once in a while. Very disappointing… I remember flying Jet Blue back in the day from Dulles IAD to LAX and you guys were super cool and fancy and made flying fun again - truly elevated the experience. Don’t become the next most hated airline… you can do better . I want you to succeed…
Free wifi was almost impossible to get, kept dropping the connection
Not good - we boarded and taxied for an hour before they told us there were technical issues with the plane. They told us we were going to need to deplane, parked back at the gate but then didn’t tell us we didn’t have to anymore. There was just a lot of uncertainties with poor communication.
3.5 hour delay because of “mundane” mx issue. Aircraft had to be towed 3 times.
Overall great experience, though my screen for entertainment was not working and I could see that others were.
I want much more comfortable seats on these aircraft thank you.
For whatever reason, I could not check in online. Kept getting the "It's not you it's us" message. Even when we tried the kiosk at the airport - same results. The check-in person had a very difficult time getting our boarding passes together despite the fact that we could show confirmation on the jetblue website. After a very long time we finally got boarding passes. The only other issue is, my vegetarian meal featured chicken.
We were very impressed by the crew. They were professional and friendly, making for a very pleasant experience. Because the aircraft was relatively small, everyone interacted with the same small number of crew members.
Three aircraft in succession experienced maintenance issues, resulting in a six-hour delay. The original aircraft required replacement, and the substitute aircraft arrived more than two hours late. Passengers boarded that aircraft, only to be told later to deplane due to maintenance concerns. We then boarded a different aircraft that had arrived at the gate, only to be instructed to deplane once again because it, too, experienced maintenance issues. After hours of delays and two separate boarding and deplaning events, passengers were directed to a third aircraft departing from a different terminal and had to rush across the airport to make that flight. That was the only aircraft that ultimately departed without incident. Of course, passenger safety must come first, and I am grateful these issues were identified before takeoff. However, when three aircraft in succession require maintenance attention and passengers are repeatedly boarded before those issues are discovered, it raises legitimate concerns about American Airlines' preventive maintenance procedures and aircraft readiness checks. One aircraft with an unexpected issue can happen. Three aircraft in a row, combined with multiple boarding and deplaning events, suggests a pattern that warrants review. American Airlines needs to take a hard look at both its maintenance practices and its decision-making process for boarding passengers before determining that an aircraft is ready for service.
These was no gate agent until the last minute when the flight was ready to board, an hour late. The status board at the gate was not updated, had the wrong times on it, and nobody knew what was going on or if the flight would even actually take place since there was no gate agent to provide any information. When the agent finally arrived, there was no explanation why we were an hour late.
The bathrooms for most part were staying clean. The food on the flight was terrible used to be better and the crew was not always friendly, barking orders for no reason. On the short flight, the food/snack was not even offered, and if you want to have a water, you have to come and ask.
International baggage recheck process in Philadelphia was a disaster. Waited 1 hour and 45 minutes to receive our bags. Waited 15 minutes to recheck bags, flight notification boards were blank so we asked an AA representative for our connecting gate and we were directed to the wrong terminal and gate. Our connection window was over 3 hours and we made our flight by 5 minutes. We pulled away from the gate and sat on the runway for 1 1/2 hours. 1 of our 4 bags didn’t make it to Phoenix. The mobile app for lost baggage didn’t work, the AA rep had to manually fix.
The flight was two hours late to take off. The captain kept making announcements in English, but the volume on the speakers was low and we could not hear him. The flight attendant’s French translation was loud and clear, but we couldn’t understand French. The crew was nowhere to be found to relay what the captain was announcing. Very frustrating experience. American has to do better.
The crew were a bit short and not as warm although they did take care of small details that I requested.
Worst business class flight crew I have seen in a long time. Inattentive, chaotic and confused.
Left on time. Arrived early. Turbulence coming in and gate not open due to early arrival but expected.
Longer wait time at check in at Paris. No bridge to board flight , had to take bus and climb up stairs again to flight. Difficult for ones with back pain like me.
Impossible d'ajouter des bagages avant l'arrivée à l'aéroport. Obligé de le faire au dernier moment.
My inflight entertainment unit was not working. The chair compartments were broken. The suite door would not latch. Given the cost of the total ticket, I was extremely disappointed in the service. The flight crew was not very helpful.
7 hours is a very long flight - the crew was ever present and helpful. The cabin was comfortable - WiFi was a disaster as was the entire entertainment and flight info system. They could have helped passengers by explaining that the information available on our screens and our continued attempts to entertain ourselves with our phones would be in vain. Other than that - all was well! Very comfortable seats, amenities galore and lots of crew attention. They might have benefitted from more crew as very few served the premium and basic economy,
The boarding area was crowded with inadequate seating. Flight delayed which made it uncomfortable.
Terrible we had to wait out in the cold for transfer bus to take us to the plane. Once we finally got on the plane seat had no cushioning not comfortable at all. Food was overcooked and dried out. I was skipped over when they served drinks I had to call them back to give me a drink with my food. Overall terrible experience this time. I have used BA before and never experienced service like this before. If this keeps up I will look for other options
My experience on this flight was good. The seat I had had a lot of leg room, but it was so close to the aisle that the flight attendants kept bumping into my visual monitor connected to my seat to watch tv.
Everything was excellent except I could not check in online. The app kept denying me. So I checked in at the airport and the person was super polite and helpful. Very nice all around.
Friendly crew members. Food was so-so, below average. However, ice cream add a little touch and made a difference.
The flight attendants serving the food is really bad on this party flight. He is a bald guy and was very rude.
Boarding was relatively smooth considering we were in Group 7. This was not a full flight so it went a little quicker than expected. We were on a 787 which is a wonderful plane, it felt like we had a little more legroom flying economy. The auto-dimming windows were a pretty cool feature. The flight crew were amazing, very attentive and they served a ton of food, snacks and drinks. I was surprised at how much we got. The flight went smoothly and we had no issues. I would fly overseas on AA/British Airways again.
Appreciate free wine and entertainment plus good meals. Also leg room
There was no meal or drink (except a glass of water) included for an 11 hour direct flight. .
Didn’t like having to pay fir food and bring extremely delayed in departure. We waited at the gate and on the plane for about 2 hours which made the 8 hour flight even longer. The meal service wasn’t for 4 hours and we were so hungry that we ate everything even though id was not great. They were polite but we were not happy with the clientele, who were coughing a lot and seemed entitled with many crying children. I am not anti children, I have a lot of my own but I don’t think it is good to subject them snd others to such a ling flight when they are ill.
The French bee web site kept telling me my luggage was free when trying to attempt to buy it 48 hours in advance. When i check in the price is now double and the site said because I didn’t pay for the luggage. Very disappointing when explaining that to their customer service and showing screen shots where there site said it was free therefore not allowing me to pre purchase. Seems scammy and I was surprised after showing them the screen shots they did not reimburse me for the double charge. I would have gladly paid $70 but 140 was insane seeing how I did everything I was supposed to and their site was at fault.
The seating on my French Bee flight was exceedingly uncomfortable, resulting in significant discomfort. I experienced considerable pain in both my back and feet throughout the journey. food I would rate it below 0. Crew are professional. And most importantly we arrived safe.
I know this is a stripped down airline but I didn’t expect it to be so difficult to avoid the “up charges.” I was naive when planning and checking in for my flight to Paris from Newark and they got me on the outrageous $90 in cabin carry on bag charge at the gate. But on my return flight I did everything possible to pay in advance (you have a short window to do this 48 hours before the flight departure) for that same in cabin bag so the charge would be $45 instead. It was not to be. In spite of a confirmation email that they had “added a service “ and the $45 carry on bag was accounted for, my boarding pass did not reflect that and I was charged the full amount at the gate. It adds insult to injury that the French Bee staff is gleeful when they are successfully working this nefarious up charging scam. They couldn’t care less about their customers. Very disappointed with this airline and will not be flying French Bee anytime in the future. Do NOT recommend.
Overall impression - very bad. There is not even free water on the plane and the seats are so uncomfortable that after 7.5 hours of flight my back was just falling apart. Never pay extra for "Private" seats. It's just that part of the regular cabin is separated by curtains. This does not give any effect. Money for nothing.
Many families including ours we seated separately. For kids entertainment only 2 cartoons for 11 hour flight. Checked bag $100 each. Everything else was fine
The boarding process was completely disorganized, adding avoidable stress, and the airline's business model is tight spaces, but seats that recline more to make sleep easier in economy. The passenger behind us did not understand that and shook our chair saying we're reclining too much. We immediately brought the flight attendants in to mediate and deescalate the situation, and they didn't. The passenger behind us kept harassing my wife throughout the 8 hour flight. They should be better trained in this regard if this is the airline's business model and promise to passengers like us who review leg space and reclining angles before purchasing a fare on the airline.
The orthopedic sits, no room to move, no reclining, was horrible and because that I'm still in pain and aches in my whole body
Seats were uncomfortable. Lower back support would be nice. It was the usual for an airplane. Other than that, everything was wonderful. Even my kids said the food was good! Nice to get a blanket and set of earbuds.
