Our first flight was delayed so we missed our connecting flight. However it was easy to book a later flight on their app.
My flight was delayed by 6 hours then I missed BOTH of my connecting flights, I then had to stay in the AIRPORT at JFK because soooooo many people also suffered from missing flights and there was no hotels available. I would like to be compensated for this experience! I had to stay in the airport for over 16 hours!
Klm start boarding while somw air issue in the plan
The service was great. However the lounge only gets passing grade
Cabin crew professional, polite and friendly, boarding was seemless, but come on KLM surely you can do better than a pack of cheesy biscuits as an inflight snack
Cabin crew were excellent, very proffesional, polite and friendly, in flight snack was underwhelming, a packet of cheese biscuits, im sure KLM could run to a sandwich!
Legroom not all it could be, especially when the seat in front is reclined. Otherwise it was good, food and beverage were nice.
This portion of the flight was through Indigo. A local carrier. So all economy seating. No real service some refreshments for purchase standard economy stuff.
You should not have to pay for WiFi in business class
Transfer at Amsterdam airport is very convenient and the airport is easy to navigate. Boarding was also quick and easy. Cabin crew were excellent and the meals were good, although lacking in options.
Wish that everyone would board the back of the plane first. Also let kids on first. The gate wasn’t open at arrival and we waited 45 minutes to takeoff. They made up for time in the air.
This was an absolutely exceptional flight. The flight attendants were extremely attentive and very friendly. They seemed to go out of their way to make us comfortable and to make sure that we had everything we needed., We were in business and were very happy with the size and the details for our pods. We would definitely recommend Finnair and will definitely be flying with them again.
We had an excellent trip with Finnair. This was our first time and we’re very pleased. The only issue was with the boarding - it was a little bit confusing and needs a little bit of streamlining.
Crew very lovely. Arrived an hour late due to bad weather. We were given new tickets to an other flight but it could have been organised better, so we did not have to run through the whole airport to.
Flight delayed over an hour. They said they would hold our connection but then did not.
Major problems checking in at Alaska counter. They could not find our booking code because it came from Finnair.
Do not use KAYAK or Finair for future travel. Unless you purchase the tickets directly from the airline, you were going to have a difficult time checking in. Kayak canceled my flights twice and ended up causing great difficulty in me getting back from Europe because they double sold my tickets between American Airlines and Finair. The event caused significant delays and led to me having to rebook my flights.
The staff were all particularly great. The plane was clean and fresh. The bassinet worked great. It was all very nice.
Boarding uncomfortable. Stewardess said I would have to check my carry on as there was no room in the overhead bins. Another passenger helped me find a spot.
Any flight that lands safely is a good flight. However our leg from Helsinki was delayed 1 hour with no explanation. The delay would not allow us to make our connection to Cincinnati. I was informed by American Airlines that our Cincinnati flight was rescheduled for the following day. I immediately made a non refundable hotel reservation in Dallas. Upon exiting the plane at Dallas I was given a hotel voucher. Nice, but I can't get a refund on the hotel I booked. A little communication would have been helpful. Food on Finnair is below quality of Korean Air.
It was excellent! The plane left Chicago early. Arrived in Dublin early. The crew was excellent! It was a great experience.
Dublin to Boston was decent. Food and entertainment was included and that was expected for the rate paid.
No entertained. food and beverages were not complimentary. they lost my checked luggage which made my 10 day vacation unpleasant.
Flight was on time. Boarding was quick and efficient. Seats were comfortable. Food was fine.
The ease of boarding was good. I wish they had something to eat on the plane.
Seats were less comfortable and tight from Newark to Dublin, than my second flight ( small segment from Dublin to Lyon). Movie audio was with frying sound overall. Yet the worst was as follows: one male, (dark hair , glasses on) from the crew member was so cold and rough, while I remained with constancy polite and kind. Per exple with the noise level I could not hear him at first for beverages, he rolled his eyes at the third times I finally heard him. From the start, loading my small hand bags , he directly spoke to me and said “ I had to keep my shopping bad by my seat, under , while there was sufficient room and I was among the last to sit. I show him the space , his face was always dull, stoic, not welcoming as the usual crew members from any airline companies are. When I think of my experience I liard w Aer Lingus, this is the image that gets back to me. Needless to say that as a passenger and client, I felt belittled since all this happened in front of the surrendering passengers. It s an affront and not a pleasant feeling especially when being traveling which oftentimes involves stress with carrying, and making it on time. I m not happy with the experience I had to be honest and I fly four times a year. Thank you for allowing me to share this statement with your company.
I like Aer Lingus so that is why I’m writing this critique so they can become better. The boarding gate was too small to board properly. Our seats were toward the back of the plane knowing we would be boarding after business class, we moved to that area after business class boarded. An Aer Lingus employee told us we couldn’t stand there. We explained we were the next group to board and wouldn’t even be able to hear when our boarding was called. She didn’t care and was not very professional. The cabin was freezing. I wouldn’t feed my dog the food. We were over an hour late coming into chicago because of weather which can’t be avoided. I asked the crew if they could make an annoucement for before whose final destination is chicago to wait and allow the people with connecting to deplane first. He said there are a lot of people with connecting flights. He said, it doesn’t matter. Well, yes it does. He could have been more considerate of his passengers.
Really helpful staff at the airport and the flight was comfortable with good entertainment options and food service
The seat spacing was good. The food, not so good... typical airline food. 😕
I would face like to have more selections for entertainments overall it was very good. .
The plane was very small and the aisle was so narrow that every time someone walked by they rubbed against me, so it was very uncomfortable.
Overall good for an economy fare. IMO the movie selection could be improved. Great that you can now connect bluetooth headphones to the entertainment system.
For a four hour flight, I was disappointed that everything was for purchase except for coffee, tea, or water. The disembarking in Iceland was so inefficient and time-consuming. We landed and stopped in the middle of the tarmac, had to disembark in the rain, and then squeeze into a bus which took us to the airport. Crazy! How does that work in winter?
Comfort of seats is not good. Like sitting on a rock for 6 hours. Also no in flight food and limited beverages unless you pay is not nice. Need flight to be dark during the “night” but attendants don’t ask for shades to be lowered..
Iceland airlines doesn't provide any meal on flight to and from New York, except water and soda. Airline over charge for checking in luggage. I'm really upset.
The seats on this airline are sooo small, even for a petite person. I felt like the seat tilted forward and I was fighting to stay in it. The lavatory is horribly small, with a wet floor because the sink is so small you can't help but splash the water all over when washing up.
For an economy lite experience, it's by far the best I've had. New planes, clean, great destinations. Very happy to have discovered Iceland Air.
Smooth efficient airline. Think they should have their own bag drop as the queue took 30mins to bmscan and drop
Good. Lacking overhead bin space. No food offered but you can order online or in flight and pay for snacks.
No food was served for 7.5 hrs flight. When our flight changed to other airlines due to wether issue, our seats booked with no checked in luggage when I already payed for. We end up to pay 90 euro per suitcase.
3/4 bags delayed and 1/4 damaged at the other end. Flight was freezing
On time. Clean. Efficient. Just what is required for the short hop.
The crew were good. The flight was on time. The entertainment choice was ok. But the food was bad, tasted and texture were awful.
After boarding we were waiting in the plane for more than one hour to take off without AC with very high temperature inside
The flight was an hour late leaving Heathrow. The food was mediocre. When we got to Austin, my husband’s luggage was missing. He filled out information at baggage claim. We are waiting to hear something. His name is Henry Jacob Braunig.
The food was very good and it came multiple times
Flight from LGW to JFK delayed by 4 hrs No explanation given until the pilot said the delay due to planned maintenance on the aircraft
We arrived late to London, and consequently were 5 min. late to be allowed through security for our next flight. Even though dozens of people missed the same flight, BA did not radio ahead to hold open security for an extra 5-10 min. to allow people to get on the flight. This caused an additional 6 hour delay in London after waiting over an hour in Customer Service to get rebooked. They did not have enough staff on hand to help people in a timely manner. Not at all happy with the BA's customer care or customer service.
All service prior to the flight was terrible: online check-in not working, no customer service tel,, multiple airport scanners not working, A huge mess.
CONSTANT ERROR MESSAGE THAT THE WIFI COULD NOT BE PURCHASED DUE TO INABILITY TO CONNECT PAYMENT SYSTEM VIA SATELLITE. THIS HAPPENED IN BOTH DIRECTIONS. THE MAIN REASON I TRAVEL IN PRIORITY IS TO BE ABLE TO WORK FOR WHICH I NEED ACCESS TO INTERNET. .
