There were no charge points for phones on the economy seats. The seats were comfortable overall. Food was okay.. flight was on time
The flight was delayed. The aircraft was unclean. Promised seat was not given due to change in Aircraft. Not one crew on ground was in a position to give any response. Amsterdam Airport is AVIODABLE Over crowded. Over Expensive. Poor Services.
It was really nice experience by flying this klm flight.I personally recommend everyone to please try this klm flight
It was really nice journey i personally recommend klm flight
The crew were unprofessional with a racist element. I was physically abused as well from one of the crew members
Crew is not the cheerful type. very slow meal service (this is their style as have flown this many times)
Empty seats next to me - wish it had been for a longer flight!!
Delay on my previous leg, had to run to catch my flight. But that happens. Overall ok.
Delay and had to run between flight to get my connection due to this delay but besides that the overall experience was ok. I arrived with just an hour of delay.
At the airport, terrible, I do not want to even remember it. It was too humiliating for a business class passenger.
Overall, we were satisfied with the Lufthansa flights to and from Rome/Zurich. Issue was the Frankfurt airport connection. It is HORRIBLE, but has nothing to do with the flight. Flight was very comfortable. Food was just OK. Staff was great and able to relax during the flight. Would definitely fly again!
Boarding was very good, crew attentive and friendly, seat size comfy, screen size nice. However, the seatbelt segment with the buckle is extremely short, which made fastening the seatbelt very complicated. Moreover, the bluetooth pairing of the audio system didn't work. It was not possible to have proper audio. The flight info software didn't work, too.
We sat in our seats on the tarmac for almost 3 hours due to storms. They would not give us water or a snack. We were to depart at 7.30 pm and it was about 10.30 when we took off. No dinner until much after that. Beef type noodle dish was terrible with about a teaspoon of beef in it. The breakfast sweet waffle with egg and sausage inside was horrible. An English muffin sandwich would have been much better. Food was the worst in all of our years of traveling the world.
They messed up my seat so I didn’t get the one I paid for
Put me on standby; flight was late; missed my connecting flight; disaster
My flight was delayed on my way to Germany. Luckily I was able to contact the airline and rebook my connecting flight. Some other passengers, who didn’t rebook, missed their connection.
Flight attendants were fine, seats a bit hard but I use a cushion for extra support. The only issue was it was a bit too cool and I needed to ask for and received and extra blanket. I survived!!!
Very few things and/or people are excellent. It was very good.
I never made it to Rome, therefore I never made it to the Lufthansa flight. Air Canada cancelled its flight out of Raleigh Durham, I missed the connecting flight out of Toronto and after other airline mishaps took place and I had to give up getting to Rome and dissappointing the friends and family waiting for e in Rome. I am currently trying to get reimbursed.
Crew was professional, attentive, and delightful. However, the plane was delayed more than an hour. I recognize this was not Lufthansa’s fault, but was inexcusable was that there were no Lufthansa reps meeting the plane to give quick info about gates for connecting flights and how to navigate getting to those gates, especially when it required going to another terminal, going through security, and then returning to the original terminal. This was egregious - other airlines routinely do this when an arrival is significantly delayed.
Seats not as comfortable as I had hoped. Food was very nice, service was fine. Entertainment options very nice. Had thought the premium economy was a more plus 2-3-2 layout but it was a 2-4-2 with seats not as wide as I had expected.
I flew four flights on British Airways within two weeks. I was unable to download the boarding pass to my phone for any of the four flights. I could check-in for my flight but the system would not give me boarding pass. I tried multiple ways and multiple times. I discovered many other passengers also had the same issue with their boarding passes. No explanation or acknowledgement by BA.
The crew and flight was fine and enjoyable…unfortunately, when I arrived to Bari and received my checked luggage(that I bought for this first trip to Europe), one of bags had a huge dent in it and the other had a completely damaged/broken wheel that made it very difficult to travel the rest of my time in Italy. Very disappointing and frustrating!
The plane was a long way from departure lounge. The plane looked tired but got us there.
Lovely big plane. Excellent take off and landing. Cabin crew were so nice. Flight in time no delays
Because our ABZ-LHR flight was cancelled by BA for reasons they refuse to tell us--not weather--we did not make this flight and were booked on the following day. BA offered no assistance to us on the phone or in the airport, and we had to find a hotel at Heathrow on our own.
BA Canceled this flight and put us on a flight leaving Aberdeen at 8:00 PM, delaying our return to the states by a full day. The cancellation caused us expenses in both Aberdeen and London and BA was completely unhelpful on the phone and at the airport.
Horrible - flight was delayed by 6 hours - we boarded, were made to de-board due some technical fault; aircraft changed; special meals request on new flight - all went awry. Landed in Dulles airport; breezed thru immigration; as Business Class passengers or baggage was delivered almost 90 minutes after landing; air tags indicated the bags were just near the carousel but the unhelpful BA staff - Maria and Ghina refused to give any update - palming it off on some imaginary invisible “manager” despite air tags evidence showing it right there. So about 50-60 passengers waiting and getting infuriatingly impatient for their bags coz one container was not delivered. Finally after much argument by some other passengers Maria condescended to go to the “ramp” and within 5 minutes the baggage was delivered miraculously. Question is why couldn’t she have done it one hour earlier ? Poor poor experience once again on Business Class BA.
All the above categories was great. Seats entirely too cramped.
The crew on the flight were not particularly pleasant and fluid restriction was an issue. I was not allowed to fill my water bottle. Crew didn't check on passengers other than meal service.
