The flight was excellent and we appreciate that they ran the flight even though only 9 of us were on board!
Excellent round trip from London Gatwick to Newquay Cornwall! Personable staff and crew, bags made it, flights on time. For me it was 5 stars.
For a small aircraft the choice of food and drinks was excellent compared to other ATR 72 operators. Checked in baggage as standard means easy boarding and disembarking for all.
I shall never book a budget airline flight ever again. Saturday morning flight to Belfast cancelled, rescheduled for following day, arriving 25 minutes before scheduled departure flight. I made the mistake of buying a non-flexible, non-refundable ticket options were so much more expensive. Alternative options offered by KAYAK did not come close in any way to my original booking; My first and last attempt to book a flight through Kayak.
Every flight on this airline is delayed, generally upto 2 hours for an internal flight. Very poor and absolute logistical disaster.
Our first flight was delayed so we missed our connecting flight. However it was easy to book a later flight on their app.
My flight was delayed by 6 hours then I missed BOTH of my connecting flights, I then had to stay in the AIRPORT at JFK because soooooo many people also suffered from missing flights and there was no hotels available. I would like to be compensated for this experience! I had to stay in the airport for over 16 hours!
Klm start boarding while somw air issue in the plan
The service was great. However the lounge only gets passing grade
Cabin crew professional, polite and friendly, boarding was seemless, but come on KLM surely you can do better than a pack of cheesy biscuits as an inflight snack
Cabin crew were excellent, very proffesional, polite and friendly, in flight snack was underwhelming, a packet of cheese biscuits, im sure KLM could run to a sandwich!
Transfer at Amsterdam airport is very convenient and the airport is easy to navigate. Boarding was also quick and easy. Cabin crew were excellent and the meals were good, although lacking in options.
I flew premium economy and this was a good option. Although the seats didn’t recline much, I was able to get some sleep with my head propped against the window. The food was good and the entertainment was wonderful The staff were very attentive and professional
Overall very poor. Flight was disorganised, staff were rude and this is my second experience with KLM that I've had baggage go missing. It feels like, if you are an economy customer, KLM staff do not show you any care. I shall never fly with KLM again. Worst airline in Europe
There was fog in Amsterdam so many flights were delayed because of the weather. Air France knew that the flight would be delayed by two hours but still boarded the plane on time. Instead of letting the passengers wait at the gate we were crammed into the plane. It was uncomfortable. No refreshments were given. I couldn’t charge my devices onboard.
