Daily cleaning, installation of cabin HEPA filters on flights from Hawaii to Scotland
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Scores according to KAYAK customer reviews
Pros: "comfortable seats. Crew was friendly. Food was good."
Cons: "cannot think of any. I am Qatar airways fan"
Pros: "Great crew, excellent staff at the airport. Planes were nice and comfortable. Food was ok. They have an excellent price to quality ratio; you can often get great prices on some of the more popular destinations and the service is 5 stars."
Cons: "Some alcoholic drinks"
Pros: "The portion for LAX to Doha was fairly comfortable and crew was helpful.. they kept running out of meal options by the time they reached us mid flight .. Doha to Bengaluru portion was less classy— the TV/ remotes etc didn’t work well and overall service not as good .."
Cons: "Food from New York to doha was average. Doha to Karachi excellent. Over all it was excellent experience. People on the ground at doha airport was exceptional. Very courteous and ready to go serve. This is what I call real service."
Pros: "The crew provide good service but personally i did not like the food that could be lot better."
Pros: "Crew were amazing, superb."
Cons: "Food verity, seat comfort ability, wider range of entertainment."
Pros: "Everything normal as expected on an economy class nothing special."
Cons: "Firstly If the meals we pre booked were actually given to us. Secondly what’s the point of giving menus to coustomer to choose their meal when food availability is limited. Don’t set false expectations to your customer when you can’t deliver on them."
Pros: "Service & information"
Cons: "I didn’t get a hotel despite having more than 12 hours transit. I was told I don’t qualify for hotel stay but didn’t get the reason why"
Pros: "Very friendly crew, good space in my seat, kept the plane dark and quiet for the overnight flight"
Pros: "Amazing crew. Great service in economy."
Cons: "Food was terrible. It’s worse among the airlines."
Pros: "much better than average food"
Cons: "shorter length flight but maybe little can be done,"
Pros: "Regular A330 was substituted for a 787 dreamliner."
Pros: "Great crew, aircraft etc"
Cons: "General - King Hamad airport is brand new and yet there still aren't enough gates to comfortably service all QA aircraft."
Pros: "The crew was very helpful and fast, at the gate of flight from Doha to Tbilisi they greeted and thanked me in Georgian, which was very nice of them. The seats were comfortable and the entertainement was good during almost ten hour flight from Manila to Doha."
Cons: "The food during the flight from Manila to Doha was poor. Last year I flew from Doha to Singapore in January and the year before that from Doha to Colombo, the food on both of the latter flights was very good. The food during flight from ManilaManila to Doha was poor."
Pros: "My comments are as above . On the Auckland to Quatar leg of my journey Excellent airline and crew."
Pros: "Attention to detail. Very professional."
Pros: "empty seat next to me!"
Cons: "more cramped than akld to doha"
Pros: "Nice,clean, efficient"
Cons: "The movie selection was not the best. There were a lot of choices but not that many newer popular ones"
Pros: "Polite crew, food was pretty good."
Cons: "Did not have the duty free item I pre-ordered. I asked the crew 4 times about it, four times because they said that they would check but they never got back to me to tell me that it was out of stock; until I pressed the issue."
Pros: "Great service"
Cons: "Food was average"
Pros: "Never spending too long waiting for anything."
Cons: "More realistic options to upgrade. Example I can board a train in London and upgrade to first class for £20 to Edinburgh. If you have a coach class or business class empty. Have capacity to feed extra or not. Last minute upgrades can be both a revenue stream and another option to further satisfy some customers. Particularly older generations that can afford and would fund such a win win appealing."
Pros: "Crew were supportive because pain in my heel and they ran out of food selection even though front of plane. Thanks especially to supervisor Jane."
Cons: "Need to provide further quantity of non veg selection even though front of plane. Plus the taste of all food were Unsatisfactory and could not finish that was starving at end of flight. Recommend hire international famous gourmet chief. Removing casing of my tablet for Qatar security airlines into usa was painful that broke 6 finger nails. Need to warn on the website or ticket security requires remove casing at Doha to usa. Had no issue from USA TO Doha which requires no removal of hard cover casing."
Pros: "Access to entertainments"
Cons: "CRYING BABY BUT I UNDERSTAND THOUGH"
Pros: "Staff worked fast to feed and water everyone."
Pros: "the crew as more customer friendly, and it appeared they really take care of customer, not just put some words on paper."
Cons: "i have requested the child meal on the web site and also requested the seat preferences, however when i boarded the flight, i came to know that they have only honored the seat preferences but not the food. on the serving menu, the veg option was available but we informed that the veg is available only if we have requested it on the web site, i had to survive with add-on food but not the real meal. crew were struggling to serve food for us."
Pros: "Fantastic. Crew was the best part! Very accommodating and nice. Looking forward to my next flight with them."
Pros: "Not much except the on board crew are nice."
Cons: "The first flight from KTM the TV didn't work and I didn't fit into the seat. The most uncomfortable seat in a long time. The second flight from Doh to JFK was not good. I was put through 3 security checks when I already went through security in KTM. On the 3rd check my Dutyfree whiskey was taken from me because they would not let me take it in my carry on. They said I could take it if I checked my carry on bag (one backpack). My carry on has everything I need for a 16 hour flight. Plus, I had my very expensive camera gear in there too so I could not do this. This was unfair and Qatar needs to step up and return my Dutyfree whiskey and reimburse for the flight without TV. I will never suggest Qatar to anyone."
Pros: "I am taking Qatar on all international travels when possible."
Pros: "Liked the in flight movie great distraction for the time."
Pros: "Check-in was a breeze; considering this being an internationaly travel, baggage check-in process was fast and easy. Was in and out in about 5 minutes. Goodie bag was a good idea; the goodie bag contains an eye mask, mini tooth brush, paste, hand cream, etc. These all were great idea and definitely helpful. However this is ruined by the tooth paste. It was a tiny tooth paste, fair enough but the opening is sealed tight w/o a way to easily pry open. This was a total bad idea of packaging. Flight tips were also good idea and informational."
Cons: "Atlanta to Doha was about 14 hours flight. The seats were cramped and narrow (no side support) Seat cushion has been stripped down to bare minimum, so effectively you may not feel much of a cushion. Cramped legroom Seats felt like junk and I had started having leg cramps after few hours. This so disappointing for a premier airline like Qatar. Overall a very uncomfortable ride."
Pros: "Good, attentive service by the crew."
Pros: "Crew was nice. Food was excellent."
Cons: "The Qatar stuff at Nairobi airport was very rude when I tried to ask for their help. She was extremely inpatient and showed us angry face. Totally disappointed and not expected from an airline claimed to be one of the best."
Pros: "Pleasant crew"
Cons: "Crowded flight, late departure."
Pros: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Cons: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Pros: "Clean plane, esp. the bathrooms. Sufficient bathroom amenities. Attendants always checking bathrooms for cleanliness. Very friendly attendants yet not overpowering. This flight, the films are a bit better but still not the most recently films are on offer. Nobu's seafood soup noodles was the best!"
Cons: "Not interested in the menu's main courses. Fruits were not sweet at all. Must improve on your cappuccino. Nobu's seafood soup noodle did not come with chopsticks."
Pros: "Flight was on time. Crew was friendly and attentive to passengers (I give them 4.5 stars). The seats are comfortable. The plane was clean."
Cons: "My 18 year old daughter (turned 18 on December 20, 2016) was singled out, searched extensively bodily and her bag, for no reason what-so-ever. It was a traumatizing experience for her... needless to say, nothing was found and no explanation was given. The seats recline too far back so that the person behind cannot enjoy what they are watching. The crew has to keep asking the passengers in front to pull their chairs up slightly."
Pros: "Everyone on board was pleasantly and helpful and that goes a long way."
Pros: "Qatar Airlines - overall was excellent, having flown many times over the Atlantic and Pacific"
Pros: "Excellent customer service"
Pros: "Cabin cleanliness including restrooms, excellent food selections comfortable seats including head support and friendly professional attendants."
Pros: "The friendliness of the crew."
Pros: "The entertainment was great."
Pros: "The staff was friendly throughout and boarding was quick. There were no delays in taking off. They had also helped organize a hotel for the long layover including meal vouchers, visa, and return transfers."
Cons: "During meal times they didn't ask the person ahead of me to put their seat up which made it difficult to eat. They also ran out of quite a few meal options on the various flights I took."
Pros: "I was upgraded to business class for the first time in my life. The food was good, and plentiful, in both classes. The stewards were accessible and friendly, the seats were comfortable. The movie selection was good"
Cons: "I was trapped in the window seat, because my neighbors were sleeping. Not Qatar's fault"
Pros: "First of all I have taken Qatar airways to Europe and US HOVER when it comes to Third world like Asia and Africa the send thier most dirty broken airline!!in thialand the pressure was not right according to pilot we stayed on the run way 4 HOURS offered water wrf.? No one communicated with US I think your airline is typical Arab mentality unless you are white I. E American you don't give a shot about your costumers this is the second arb line I droped I will never take ur plane ever!! When I got to Doha all they did was through stupid voucher for food missed my flight no apology rude as staff disgusted y their behaviour and lack of care missed imprtant meetings NEVER AGAIN RACIST AIRLINE TREAT WHITES WITH RESPECT IT NOT BLACK'?? REALLY WELL I I'LL TAKE MY MONEY AWAY THEN I will make Co viols decision to never fly with u"
Cons: "Everything racist disgustinget and never will take this airline nasty dirty broke down twice stayed in the plane for 4 hrs no one apologised"
Pros: "People were friendly. Flight was comfortable."
Cons: "Staff incorrectly assessed documents needed for visas, and told us we were incomplete and needed to return home. Instead of looking up policy, we were denied boarding mid-flight, missed a wedding, and had to spend three days in London instead of our destination. Also, we got bug bites during the flight that turned out to be from bed bugs, which followed us home and caused much frustration for months."
Pros: "I travelled on economy delight, flight was fully packed, yet it felt spacious and comfortable. Lightning was great. Food was yummy! And pilots gave us updates on air travel, and if there were any delays etc."
Cons: "Nothing. Had a great trip!"
Pros: "Nothing really, seems everyone is underwhelming in this market"
Cons: "Quality of food and service"
Cons: "Information on when we can check in on upcoming flights. Other airlines we have booked for flights will email us 24 hours prior to departure. Virgin Atlantic did not. I had to call and I was directed to their web site and was able to check in on line. Thanks"
Pros: "The crew looked after us well"
Cons: "It was all good"
Pros: "such a big difference in size of aircraft, very comfortable and great crew."
Pros: "Crew was very attentive...food selection was excellent"
Pros: "Virgin Atlantic is the best airline I’ve ever flown on internationally. The service is wonderful, from check in to inflight service. Everything went as planned. The food and drinks on board are free and they are an abundance of snacks, much more than we dreamed. The flight attendants are excellent"
Cons: "No. Keep up the good work!"
Pros: "Karl was amazing! So helpful and sweet!"
Cons: "Having the crew tell the guy behind me to plug in his ear phones to watch the video in his phone, rather than me after 20 minutes of noise."
Pros: "Crew were great! Neck cushions on chair aren’t adjustable and not comfortable."
Pros: "The crew where awesome and catered to every need and requirement."
Cons: "need to have a slightly deeper seat pitch in premium economy to allow people out without having to wake each other up. Especially on night flights."
Pros: "It was empty so we were told we could move around in the empty seats"
Cons: "Food was basically carbs, carbs and more carbs (especially if vegetarian). Some diversity, please. Staff forgot requests on a couple of occasions (Economy Delight cabin)."
Pros: "Crew were wonderful when I was nauseous from turbulence"
Cons: "Bad entertainment system"
Pros: "Food was very good"
Cons: "Economy passengers kept coming onto business class as our crew member was absent to often and didn’t police it"
Pros: "modern comfortable plane, in flight entertainment was good, service was outstanding."
Cons: "food was meh at best, seats in economy are tight and there is no legroom"
Cons: "The flight change the gate number immediately so I missed my flight"
Cons: "Incredibly uncomfortable, not enough minimum space to fit my knees behind seat in front when front passenger reclined. 6 hours is too long to have a metal rod sticking straight into your knee caps. Shoulders were squished between other passengers and had to sit twisted the whole way and Im not a large person, but am 6ft. Cabin crew impolite and unhelpful. Food was awful and made my friend sick."
Cons: "10 hour delay in Brisbane was terrible"
Cons: "I had to be rebooked on a later flight due to weather in London; this was obviously not the airline's fault. Because I took a later flight I missed my connection in London."
Pros: "Overall comfortable journey"
Cons: "No option to book food option 24 hours before as could check in could not been done earlier than 24 hours before flight. I logged exactly 24 hrs before filled in details which took a few minutes by that time said too late to book special meal."
Pros: "I loved the movie choice!"
Cons: "The head rest comfortability, could be softer as well as the pillows, they could also be softer."
Pros: "I like flying Virgin whether Australia or Atlantic!"
Cons: "Just a little bit more leg room."
Cons: "The crew was rude."
Pros: "food was good, and tvs in the seats."
Cons: "wifi didnt work, was the whole reason i took this airline. most international flights are cold it was very hot"
Pros: "I was selected for additional screening at the gate. I have no problem with this at all. From the start I told them I am traveling with my fiancee. They tried to hold me back in a separate area after the screening and I once again told them my fiancee was waiting for me. One staff memeber walked with me half way back to get her and then disappeared. By the time I found her and came back, the staff memeber was no where to be found. Now we had lost are spot in the line and had to go to the back of the line. We spoke to 3 different staff people about what was going on and everyone said, oh the guy over there will help you. But no one did. The staff had No idea how to run a security check or handle paople. There was No working wifi! There was no tvs in the seats, only the old style in the aisle. The staff told me the plan was going to retire at the end of the month. The food was more for animals then for humans! We got updates by txt 10 mins before the staff updated the gate on our flight out from SFO. I have traveled all over the world with a lot of airlines and Never had such a poor service, but what is it to expect. It was United after all!"
Cons: "Refund of the whole flight."
Cons: "the child got the same food as us due i did not make clear i need a child food, now i am asking : is not clear that in that seat is a child of 4 years old ?"
Pros: "This is my new favorite airline. I loved the staff and all the amenities. I was so comfortable and the food choices were great. I felt like I was cared for and my comfort mattered."
Pros: "The flight was on time."
Cons: "The floor at our feet had been spilled on during a previous flight and not cleaned. Bag was lost and not returned for 5 days. Crew during flight was flippant and disinterested in service...unless you were Economy+."
Pros: "Not having to pay for a checked bag. The check-in process was very easy The bag drop-off line was pretty speedy."
Cons: "The airline stewardesses moved very noisy passengers next to me and talked to them the whole flight."
Pros: "Legroom was much better than on U.S. carriers doing same long trip."
Pros: "Entertainment system worked well. Good choices."
Cons: "Food decent, but not enough fluids offered during flight . Was very dehydrated by end."
Pros: "first time I flew VirginAtlantic. Heard so many good things about it. It fact even our Uber driver was praising the airline on our way to the airport. But once onboard: - poor food (I mean 'survival kit' style) - entertainment station was not working - games feel like 20 years old - design (heavy red) now looks dated and suffocating - hostesses are more focused on their hairstyle than their customers"
Cons: "Back to Air France next time!"
Pros: "The crew were excellent."
Cons: "Seats were ridiculously uncomfortable. The seat cushions were worn and had no padding. Very few movie, Show, music and game choices to choose from. The audio input didn't work in my seat. Major fail for a 13+ hour flight."
Pros: "Safe flight, good crew"
Cons: "Food quality was poor."
Pros: "Having a not full flight and room to spread out. The Dreamliner is awesome. On time departure."
Cons: "The wifi did not work at all, and I think I was charged 3 times Landed 30 mins early and then waited an hour for the gate, I get that things happen but we have been on the plane for 11.5 hrs. Figure it out!"
Pros: "The crew where very attentive and helpful."
Cons: "The ticket agent was anal about 1-2 kgs for our checked luggage and even weighed our carry on luggage...which no agent had done on our entire trip from atlanta to melb. Seemed pointless and a hassle for 1-2 kgs."
Pros: "Crew was awesome and their service was great. I liked that they put snacks like fruit out to eat during the flight."
Cons: "The meals were terrible. I flew on VA a couple of years ago and the food was very good but it has really gone down since then."
Pros: "Plenty of leg room Open area for self-serve snacks and non-alcoholic drinks Food was very good Super friendly attendants"
Cons: "BYOjet cancelled my flight"
Pros: "Everything except the plane itself"
Cons: "Plane cramped"
Pros: "Al comprar el ticket no se aclaraba que a pesar de ser un vuelo internacional se debia pagar por las valijas. Venia de hacer 5 vuelos internos por Australia y en todos los casos tanto Jet como Quantas aclaraban que se debia pagar por el adicional!!!"
Pros: "I loved wine and whiskey. Blanket and blindfolds, headphones helped me sleep. Care packet with toothbrush came in handy."
Cons: "The Sears were tight and thin. I felt pushes from behind. I could not recline the seat enough. I didn't get a window seat, which is my favorite."
Pros: "Very happy with everything"
Cons: "Air conditioning"
Pros: "Entertainment was okay, flight crew was nice"
Cons: "After checking in my wife and I were in separate seats. I was then unable to change my seat after check in. After calling the helpline I was informed that it is impossible to change the seat after checking in until I am at the airport. No other airline has such an obscure, in efficient rule. Virgin takes pride in being a step above their competition - I didn't see it. I have flown international on Delta, American Airlines, British Airlines, United, and others and any difference in the experience was negligible."
Pros: "Overall, great flight. The gentleman in LAX waiting for us late arrivals from the connecting flight from MSP was very capable and helpful, going into action for us so we could make our tight connection, in which the others should have already boarded."
Cons: "Knowing where my bags were, and if they'd made it with me."
Pros: "Professionalism value of service"
Cons: "let me think...."
Pros: "Very good service, plenty of food, food was pretty good, entertainment system was great and the seats in economy with very comfortable."
Pros: "At JFK the lounge and service was the best I have encountered."
Pros: "Top notch for a long economy class flight. Great new plane!"
"The staff was the highlight. Only thing that could have been better was the temperature on the flight from Hawaii to Seattle. The plane was too cold to get comfortable"
"I loved the hospitality of the crew, they were a great crew. What I didn’t like was how the airport I was going to be in for a layover closed down due to it raining in the area. I missed my connecting flight, and got put on a flight that departed 8 hours from the time I arrived to the airport. I also have no news on where my luggage is."
Cons: "The social distancing, the cdc is recommending 6 ft but there are passengers directly behind and in grinning us and only one passenger seat empty between 2 people. With covid on the rise, how are you actually doing your party to take care of your customers."
Cons: "everything, never flying with delta again"
Pros: "When I asked for a seat change the crew was very accommodating"
Cons: "With covid in Seattle I was placed next to a restroom. I did not see any bathroom sanitation occurring during the flight, and no sanitizer available anywhere."
Cons: "Space on airplanes"
Pros: "Wonderful hospitality, excellent service!! Clean, well thought meal service."
Cons: "Hoping that this will continue!!"
Pros: "Good crew, my seat did NOT recline."
Cons: "Plane was somewhat crowded."
Pros: "I was surprised that we received two meals and constant drinks in economy. Delta definitely has better hospitality than American."
Cons: "The seats were really tight between the rows. The space between the seats on the same row were typical."
Pros: "Crew was great."
Cons: "Couldn’t hear/understand the pilot"
Cons: "Ran out of hot water on flight"
Pros: "Check in process & text updates were awesome!"
Cons: "My flight to PDX was quite bumpy so food and beverage service were impacted, which I totally understand. However, the fact that I was not served at all, does not sit well with me! They had to stop service with only a few rows left to go due to turbulence but rather it just being a delay in service, the flight attendants never came back to check on the customers they hadn’t served even when the seat belt lights turned off. I really enjoy flying Delta but not this time!"
Pros: "i likes that drinks were free"
Cons: "i shouldn’t have to pay for headphones"
Pros: "The crew was fine, flight was completely full and they were very prompt in their service. The power outlets didn’t work. The lights were on, but when I plugged in they didn’t charge."
Cons: "Very uncomfortable. Seats very close together for a flight that lasts over 5 hours."
Pros: "There were actual meals served on the flight. They were pretty good. Free movies available."
Cons: "There was one cranky flight attendant. The seats don’t recline quite enough to be able to sleep."
Pros: "Comfortable seat."
Pros: "Boarded quickly and we made up plenty of time when we were only 15 mins late for take off."
Cons: "Baggage broke our baby stroller. Banged up, heavy deep scratches, and won’t lock properly nor will it release the brake phone portly where one wheel won’t unlock without much luck. Waiting to see how they correct this very expensive issue. And the vegan tapas option for food was not good at all. Ended up staying hungry for the duration of the flight. But my wife enjoyed her turkey sandwich."
Pros: "I earned miles for it."
Cons: "It was an old 767 that either needs to be gutted and redone, or sold to FedEx for cargo. The entertainment systems were relics from 2002, and barely worked. USB port, nope. Then they ran out of food and booze (wine mostly), so they made the nonrev employees go without, which was awkward gif the rest. But the kicker was that they lost my luggage. I told them that it hadn’t been boarded ten minutes prior to pushback. The Venice folks were very excited to be able to show me exactly where they list it (because of the RFID bag tags)... doesn’t do me much good... 10 miles away or 10,000 miles away, I still don’t have my “stuff”"
Pros: "The crew are very nice on both flights and they were very courteous the seats.T"
Cons: "The seats were not that comfortable."
Pros: "Boarding and luggage check in were great. The flight crew and the flight itself were uneventful which is perfect."
Cons: "Snacks are the bare minimum and the restrooms could have been attended to more often, paper was piling up in the trash."
Cons: "Wouldn't let us check in til right before so our family was split all over the plane"
Pros: "Great comfortable flight"
Pros: "The crew are very friendly, positive and have good sense of humor."
Cons: "The flight got delayed badly"
Pros: "Zones are more delineated."
Cons: "People were obviously cutting in line and edging up before their zones were called."
Pros: "Not much"
Cons: "Late bumby ride"
Cons: "My registered luggage was sent LAX->MDE and i had a short change in MEX. Running out of the LAX->MEX plane, the crew the said: "don't forget to pick up your luggage".. and then all went pairshaped. One member of MEX staff claimed the baggage is going directly to destination, another said that it won't and i need to pick it up myself and do god knows what with it. LAX->MEX flight delayed by 30mins, 1hr change time. Everybody relaxed just me loosing all my boozy contraband as i had no choice but to put my registered luggage thru security."
Pros: "Crew was friendly"
Cons: "We were delayed an hour and a half"
Cons: "Seats diddn't recline - often ignored by flight crew."
Pros: "Everything was fine other then seating assignment"
Cons: "I was traveling with wife but was not able to seat with her. I was stuck in the middle of 2 of the worlds biggest plus sized people. Armrest was a constant struggle. Willing to pay more next time to avoid hassle."
Cons: "no bed"
Cons: "Long wait for de-Icing. Got on and off the plane 3 times. First wait was 1 hour, but plane aborted takeoff. Second plane waited at gate with all aboard for 2-1/2 hours and never got slot and de-planed. Third plane waited 1-1/2 hours for de-Icing and finally we were headed home. Arrived 8.5 hours after schedule."
Pros: "Great ground staff and flight crew, except they should as warn and apologize regarding the limited gate as access so far from the check-in."
Cons: "Signage is terrible. Delta sign out side is obscured as and too small. Construction is no excuse for the confusion. Delta is not readable on the overhead signs and airport is too dark at night. Everything is hard to find."
Pros: "1000s of movies and shows to watch. Plenty of overhead bin storage. Alcohol beverage service included. Crew was great."
Cons: "Baked chicken dinner was gross."
Pros: "We had terrible turbulence for probably 4 of the nearly 5 hour flight. The turbulence were the Pitts, but the plane, amenities, staff and amenities were top nothcj! Highly recommende Delta."
Cons: "Bad turbulence"
Pros: "The boarding process was smooth, friendly staff."
Pros: "From friendly staff on the ground to check us in, to helpful flight attendants, Delta has once again convinced us it is one of the better airlines . Will fly delta again."
Pros: "The crew were super friendly and helpful."
Cons: "The entertainment system was completely down for the entire flight."
Cons: "Delayed for an hour and fifteen minutes"
Cons: "The flight got delayed by 3 hours or more. I missed my flight from LA to FL"
Pros: "Delta is the best airline to use because they care about you as a customer. They will do everything they can to make your flight as enjoyable as possible. I would not recommend any other airline to use but DELTA !!"
Cons: "Nothing to input. All was great."
Pros: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Cons: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Pros: "I liked everything."
Pros: "Staff as always was very attentive and courteous. The board process proceeded smoothly and we were able to depart a few minutes early."
Cons: "One attendant did display a slight level of un-professionalism after spilling a drink on my mom and not apologizing. I chalk it up to her embarrassment and she probably just forgot."
Pros: "Wide-bodied aircraft; free on-board entertainment with a good selection; complimentary snacks, helpful staff"
Cons: "Waiting 45 mins for baggage to arrive on the carousel at LAX, but probably due to the terminal move currently happening and not the airline's fault."
Pros: "Unlimited snacks and drinks..."
Cons: "The mediocre upgrade."
Pros: "There was a blanket and pillow available on the seat and the arm rests (all of them) went up... I appreciated that when I had to move mid flight. The attendants were nice as always... they weren't stingy with the small free snack that is included with the flight. (Small bag of peanuts or pretzels) that I liked. Usually feel like it is an inconvenience to ask for more than one.... but they offered 2! I was very happy to hear that!!"
Cons: "The entertainment was a bonus! Made the flight go by faster."
Pros: "I had paid for the Sky level as we were a party of long legged people. Out of the 4 flights we had taken, the best flight was the one from Hi to Atl. The seats, and leg space, was roomy. The food was good. The crew was just okay. They weren't particularly nice but rather abrupt. There were two mates that seems a bit confused. However, the plane was worth it."
Pros: "entertainment system included lots of good choices and free. Crew attentive and friendly. Fairly comfortable seating. Boarding was quick (with Delta Amex card). Several snack choices instead of just the old standby of pretzels."
Cons: "Captain not at door to greet passengers as they left - usually a given."
Pros: "The pilot came through all of the aisles in first class to personally thank us for flying with them. He took time to chat with us and answer our questions, which made me feel more comfortable about the long flight. The stewards/stewardesses were very nice and had us laughing on their welcome messages. The lay-flat seats in first class were the best. Very comfortable, and easy to fall asleep in, without disruption from other passengers who insist on keeping their reading lights on while everyone is trying to sleep."
Pros: "1st class service was excellent."
Cons: "The food in 1st class does not compare to some competitor airlines. the leather seats do not breath and can sometimes get hot."
Pros: "It was an uneventful flight. The entertainment system worked well and food was good."
Cons: "The lights kept coming on every few minutes making sleep nearly impossible."
Pros: "Full bottle of water and continuous refreshments in flight."
Cons: "Connections booked together need more time for larger airports. I had over an hour connection on paper and had to run through the entire airport to even catch my flight. My mother on a separate flight arrived ten minutes before her flight took off even though booking stated a full hour. Also the quality and cleanliness of the plane needs improvement. Lufthansa is normally amazing quality but both flights today were subpar. Bathroom smelled of urine, old and dirty seats with no support. Dirty hand rests and outdated screens which skipped with movies"
Pros: "Quick, comfortable and easy"
Cons: "Boarding was a bit clunky"
Cons: "Petiole are treated spending $1000 on a trip as poor with very uncomfortable seats and mediocre food"
Pros: "Flight landed on time"
Cons: "Gate was constantly changed with no audible notification at the gate and boarding process was mayhem"
Pros: "The crew were really friendly and made sure we were looked after."
Pros: "The flight was on time, perfectly organized, excellent flight attendants and efficient service"
Cons: "There were no negatives (and rarely are with Lufthansa)"
Pros: "Lufthansa take great care of their passengers, always"
Cons: "Poor gliding in and rough landing"
Pros: "Flight crew very attentive"
Pros: "Everything. Crew was very friendly, always smiling. Helpful. Best flight."
Cons: "The plane was too warm. It was a full flight and you need more air circulation. The movies were old and you need more current ones. For a snack we were offered a cookie or some sort of sandwich, there were chocolates and fruit on the tray but they weren’t offered."
Cons: "1hr 20 minutes late"
Pros: "Everything was on time and efficient."
Cons: "My seat was assigned to someone else and I paid for an upgrade but got a center seat with less legroom than what I paid for"
Cons: "United connection in San Francisco was over 2 hours late, didn't arrive home until 2:30AM."
Pros: "Plenty of room in both the cabin and the bathroom- more than we have ever experienced. Food was very good. Crew was outstanding"
Cons: "Boarding is chaotic for economy, with everyone mobbing around the entrance. Having people board in subsets, beyond just 1st class and people needing assistance would be helpful. It makes the entire airport gate areas hard to maneuver around for other people as each plane loads, and it stresses out the group waiting to get on the plane."
Pros: "Was a very smooth trip."
Cons: "The seat rows were so crammed together, you could hardly get out of your row."
Pros: "Crew friendly"
Cons: "Waiting in the line long then expect"
Pros: "Smooth flight"
Cons: "Entertainment was not functioning properly..... only one side of the head phones worked."
Pros: "No food or entertainment"
Cons: "Delayed run to the gate."
Cons: "Miss the flight due to too short of transfer time. As a professional you guys should know better to have such tight transfer time. I want credit for my major inconvenience"
Cons: "The food was not good at all. The economy seats are uncomfortable and you should be able to walk around the plane, especially on a 9 plus hour flight."
Pros: "Excellent service and friendly staff!"
Cons: "It was very cold"
Pros: "Food, service pretty much everything"
Cons: "Frankfurt connecting flights are the worst"
Pros: "Everything was great. The crew couldn’t have been more friendly or accommodating. It was a very enjoyable experience."
Pros: "Efficient boarding"
Cons: "Flight map tracking did not work"
Pros: "Wasn’t Lufthansa, was Singapore Airline from Ny to Frankfurt.Was excellent definitely."
Cons: "I tried to reschedule due to a death in the family and due to the "small print" this was not possible. Then when I did travel, it turned out I didn't have the right for a piece luggage (again "small print"). I paid for the extra piece and I was double-charged (same amount withdrawn twice). Now I have opened a complained with Austrian and they haven't responded so far."
Pros: "High quality service, attentive flight attendances, as always on Lufthansa."
Pros: "Comfortable seating, very good and pleasant crew."
Cons: "Online seat reservation didn't work. Limited food choices and no vegetarian/vegan options. Big selection of movies and music, but quality not so great."
Pros: "Individual screens for all seats with a varied selection of entertainment options. Plenty of room under the seat for my carry-on. (It helped that no one was in the seat next to me.) Beverages were offered frequently. Smooth flight, smooth landing."
Cons: "food seats were not equipped with personal TV screens"
Pros: "The crew was friendly. The seats were comfortable. The pilot was fantastic and explained things we were passing as we flew over them"
Cons: "Boarding was very disorganized in the gate area. Two lines just kind of smooshed together. Boarding at the plane was also a hot mess because you could enter from the front or back of the plane and people in the very back that entered at the front had to shove past people entering from the back moving toward the center of the plane."
Pros: "The flight was delayed due to air traffic control issues. It didn't make a difference for me but many people missed their connection. However, the crew were all friendly and the Captain was very outgoing and communicative."
Cons: "Late flights are never good."
Pros: "Nothing special. Very early flight. Just wanted coffee.... Then sleep"
Pros: "The polite stewards The food and drinks given for free!"
Cons: "Not enough room. Aisle seat was too narrow and short."
Pros: "Stressed out crew. No pillows."
Cons: "24 hr delay. I was supposed to fly Lufthansa and had to deal with idiots from United from Jacksonville to IAD."
Cons: "Not so friendly crew"
Pros: "The plane itself. The pilot, the flight attendants and the wonderful food."
Cons: "Was not poker game :("
Cons: "Flight delay for over an hour with United"
Pros: "Crew were nice, helpful, and professional. Seat was comfortable."
Cons: "There was a lot of noise during all the flight; people were talking loudly and kids were crying all the time. The online entertainment system was not practical at all and it does not replace a 10" physical screen in the seat."
Pros: "Great service, good food, plenty of (and good selection) beverages. This is the way flying used to be and it is awesome on Lufthansa and I was only flying regular coach. Also really good music/movie system with plenty of great choices, I watched some very good movies and the system works very well."
Cons: "Only downside is that despite being pretty techie I could not get the wifi to work and I tried three browsers and every bit of advice in the Magazine on board."
Cons: "Aircraft not comfortable at all Crew was late (due to storm?), flight landed 30 min late"
Pros: "The crew was very kind."
Cons: "There was a lack of communication with boarding and there was no one to check us in at the airport. We are paying you thousands of dollars, perhaps you could have someone check people in."
Pros: "I liked that the plain is big with many bathrooms,,I like wifi, staff very friendly"
Cons: "The seats could be more comfortable it felt like sitting on a wood chair,,, wifi worked only over USA land,, usb charger dose not work so you can charge your phone,,"
Pros: "The basics were fine."
Cons: "The crew on the flight was really loud and talked about unprofessional things. Every time I was woken up it was by a flight attendant talk to another attendant really loud across the plane. Also, this was advertised as Lufthansa but was actually United. Kayak seems to do this frequently, and as a customer it is confusing and disappointing."
Cons: "Surprised to find out that there was no rock/metal playlist available within music menu, considering that Finnish artists/bands are famous worldwide and very proficient in this genre."
Pros: "All is great."
Cons: "Nothing is not good."
Pros: "Departed and arrived on time"
Cons: "Stop the sardine can treatment of passangers"
Pros: "I was i business class and the crew were very good"
Cons: "nothing as it was not a long flight, only 3 hours"
Pros: "Hi enjoy the trip"
Cons: "No complaints"
Pros: "I enjoy my flight"
Cons: "Again no complains"
Pros: "The crew was very helpful and kind. The plane extremely comfortable"
Cons: "Layover and delay we're extremely wrong and they booked me on a separate flight from my party."
Pros: "Actually had an empty seat next to me on the flight... That never happens anymore..."
Cons: "Nothing it was an enjoyable flight all the way around..."
Pros: "Selection of many movie choices"
Cons: "Late. Late. Always late !! Because there is always delay , missed connecting flight obviously never wait."
Pros: "We were kept informed about the delay"
Cons: "Has to wait 14 hours in Helsinki for a 25 minute connecting flight"
Cons: "They can't even tell me where the bag is supposed to be."
Pros: "many choices of films to watch was great too! Like that you served Finnish food!"
Pros: "рейсы точно по расписанию, без задержек, персонал внимателный"
Cons: "заказала и оплатила билеты за 4 месяца до перелета, а получила место в самолпте на самом последнем ряду у туалета"
Pros: "Boarding and de-boarding was quick"
Cons: "We had a very rude male flight attendant that argued with us when they didn't have a vegetarian meal for my wife even though we checked that box when buying our tickets. My wife ate two bread rolls for dinner before the next meal 7 hours later. Later, when the second meal was served, he muttered a smart assed reply to my wife after he handed her food to her. After that meal service he offered everyone coffee except us."
Cons: "The entertainment kept shutting off, and the crew had to reset it about 5 times. They were very apologetic, and kept trying until finally getting it fixed."
Cons: "Wifi spotty"
Cons: "Toilets were gross."
Pros: "Service was exquisite"
Cons: "No wifi"
Pros: "I liked service very much."
Cons: "They left my baggage behind!!"
Cons: "Plane too old for such a long flight"
Cons: "Usually, in the morning, a light breakfast is served. This time, there was none."
Pros: "crew, food"
Cons: "Sat in row 53 of 55 rows, should have boarded in sections instead of everyone all at once. Could not sleep due to passenger behind kept jostling my backrest."
Pros: "Comfortable smooth flight, quiet in the large modern BA A380 aircraft"
Cons: "Usual boarding with people in rear having to get past people in lower row numbers having been boarded first."
Pros: "I liked most of service except seats space with economy . it was impressive to see Scandinavians and Korean flight attendants cooperate each other . Both of them were gentle ,kind and nice !"
Cons: "The e ticket info didn't accord with the real ticket info such as gates so if you don't check out the bulletin board properly , you may wait in wrong gates but not that crucial. It's always about the airport problem with crowded passengers or in size not aeroplane. Everything is about time control . ICN is quite large in scale so I couldn't use duty free shop due to so many passengers and the spacious hallways even though I had 2hours . perhaps you gotta presume it as 3hours for enough time . so I had to throw out my lotion or moisturizer at ICN .pfff I wasted my money :p"
Pros: "AA fly to/from Charlotte and if you are lucky you'll get a local NC crew, southern drawl included. The A330's are nice, even without Prem Economy the seating space is decent on the former USAir metal."
Cons: "The USB charge points do not work. Plus, the touch screens for the IFE require a lot of hard tapping on the screen, annoying for the people in the seat on which back the screen is placed."
Pros: "We ended up being on a BA flight which was fine. Ok service, check in from London much better than USA. In flight entertainment good."
Cons: "Nonchalant crew on the way back, I asked if they had any snacks half way into the flight as I didn't eat dinner, I went to the galley and the head of customer service heard my request, looked at me and just carried on reading his paper leaving a flight attendant to offer me a small bag of pretzels , which she had to search for. Very poor"
Cons: "I wanted to go home early..... They wanted to charge me 400 dollars to change my booking"
Cons: "American Airlines charged me 100.00 dollars for 1 extra luggage, ridiculous! !!!! Also we took off 1 hour late without any notice..... Flight to Europe with AA sucks..."
Pros: "I flew with American to London and with British in the way back... British air is such a nicer experience from the food, to the crew, to the entertainment."
Pros: "It was cancelled"
Cons: "It was cancelled"
Cons: "Don't understand why they do not open to get the seat until 36 hours ago. Our family of 4 got scattered all over; the agent was not at all helpful -- they seemed bitter about their working condition and the fact that they had to deal with dissatisfied customers. I talked to the supervisor and we were finally able to sit together just because a party of 4 did not show up. I am not at all happy with the AA for their stupid rule."
Pros: "I booked the seats with extra room - really glad I did. The food wasn't bad, the entertainment system worked. I definitely prefer the Virgin Atlantic entertainment system, but I fly AA fairly often and will continue to."
Cons: "The airport check-in was absolutely terrible. We were in line so long that an employee came up to us and said "I can't believe you're still here." Neither could I. We get to the airport at least three hours early because of stuff like this, but the incredibly slow line and unorganized way of handling it ate any of the time I'd looked so forward spending at Heathrow (I love hitting Boots etc)."
Pros: "Seemed to be a little more leg room than usual. Crew was courteous and efficient. It was an American Airlines trans-Atlantic flight that arrived early. Overall a good flight."
Cons: "The response of the American Airlines entertainment system is as slow as pond water, although the choice of entertainment was very good."
Pros: "Power in every seat. Great headphones. Solid in-flight entertainment."
Pros: "Great plane Flight attendant Caroline fantastic"
Pros: "Service was great"
Cons: "Terribly uncomfortable seats, very dated entertainment options, bland food."
Pros: "geting off"
Cons: "To cramped so I will go back to Delta"
Cons: "Small uncomfortable airplane."
Pros: "It was Iberia airline"
Cons: "Put in call light three times without response. They just shut it off!!"
Pros: "British Airways did a very good job with everything. Pleasant crew,helpful attendants and great enterntainment. I loved the flight :)"
Pros: "The entertainment"
Cons: "The crew was not as helpful as we hoped for. Did not help in finding a place for the luggage so, did not provide the secrurity paper to fill out. And was not necessarily friendly."
Pros: "I have a BA - Gold card- BA lounge was good."
Cons: "Comfort- Plans are Old, Entertainments is Worst. BAD BAD BAD."
Pros: "Great flight, crew was very nice. I would rebook with British airways."
Pros: "The food and Cava were excellent. So were the friendly staff."
Cons: "Seats slightly too small, but thankfully not as bad as American Airlines on the way over: that was horrible!"
Pros: "Short good flight, with no issues. Friendly crew that were very professional."
Cons: "No complaints."
Airlines flying from Hawaii to Scotland have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Hawaii to Scotland
Masks required on board, masks provided on flights from Hawaii to Scotland
Social distancing seating
Middle seats unavailable to book on flights from Hawaii to Scotland
Testing for antibodies, testing for symptoms for flights from Hawaii to Scotland
Waiving of change fees. Search flexible flights from Hawaii to Scotland