The flight and crew were good. Departure and arrival were timely. Check-in was professional and helpful in Malaga on return trip (same on outbound trip from Toronto). The ad before ach program was punishing - specifically for the internet/data service with the content creator that was showed twice in each ad pod. It was so annoying I made an effort to forget the name and would not use the service. Provide an opportunity to fast forward or skip the darn ads once they have been initially viewed.
Extra attention to kids, thank you, we appreciate! Perfect landing
Over the wing seat at emergency exit only downside people using lavatory have no respect and wait in the space
Flight delayed any hour and couple of big gate changes
The pilot came out and chatted with the passengers. He explained why there was a slight delay. The crew was excellent. Very helpful. I had to buy meals for my whole family and they were in different seats, so the crew had to deal with that. They were very pleasant and accommodating and did a great job!
We were unable to land in Liberia. It was not the airline’s fault, but we had to be diverted to SJO.
We had things stolen from our luggage, we also were refused an upgrade on a flight that was not full.
When we left, it wasn't Great . People were drinking heavily, very disrespectful Extremely loud, the entire trip. I think the crew members, should have get their attention. Coming back was great.
I sat in the club. The seeds were fantastic. The meal was great and Entertainment was good. The crew was fantastic. I recommend it to everybody.
The food was small portions and not fresh. I was seated at the back of the plane so by the time the cart approached me most of the food options were sold out. The cabin crew was fantastic however.
I was very frustrated that our first flight from Grand Rapids to Detroit at 6.20AM was cancelled because the captain wasn’t legal to fly. Especially after the fact that we all had already boarded, then had to deplane. I was excited to fly to Korea for the first time with Korean Air for a connecting flight, but had to give that up because of Delta’s mistake. Not only that, but I wasn’t even able to sit with my dad on the longer flight. Our first flight after being changed was also delayed because the captain had to take an uber. The only compensation we got from this giant mess was a $12 airport expense voucher that I didn’t even get to use since we didn’t have enough time between connecting flights.
There was a medical emergency that the crew handled very well. There was no “entertainment” of any sort-no movie/music/whatever. Food was typical of airlines: mediocre.
Was on a Swoop plane. No wifi and no Westjet connect
It was good, flight was on time, boarding was smooth and done in zones, food was good too but there was no form of entertainment. Luggage’s were intact. So an overall good flight
It took 30 minutes to check in with the Westjet rep. They didn’t have enough seats and she needed to make a call… I am always “randomly” selected to be checked at security. Their “randomly “ selection system may need some updating. They treat people like criminals. It is not appropriate behavior.
Good. Would be better if the carry on baggage was free.
Westjet is the worst airline. If you fly with them, you can expect 100% delays or flight cancellations. I support all Canadian, but not Westjet. They are terrible at what they do and will avoid them as much as possible.
Limited water service in a 6 hour flight offered at the very beginning and end of the flight.
no staff available to help, no systems available to coordinate
Flight was delayed. Arrived in Vancouver at 3 am. Not a great experience.
I would definitely use a Linus again, the price was right, the service is excellent. No delays. Wish I had a direct flight from my hometown Detroit.
At check-in the unmanned machines said QR code was invalid so had to queue for over an hour to check in bags
There was no room in the seats, smallest room we've ever had and the food was awful.
Nicest staff I’ve experienced on a plane! Good food, great entertainment, and they gave out little blankets that my kids loved. All in all, great experience.
Seats weren't very comfortable for a long haul flight but the service made up for it.
The Glasgow to Dublin route was very efficiently boarded, flight and landing and disembarkation were all super smooth. Dublin to JFK flight I was very pleasantly surprised overall. This was my first time on Aer Lingus and having already come off the short regional flight I was curious to know how the international flight would go. Aircraft was solid, entertainment options were better than expected, flight crew were experienced and operated like clockwork. Main entree left a little something to be desired but the snack was very tasty. Boarding and disembarkation again very smooth and pilots got us in earlier than expected. Would definitely fly again
Unfortunately the flight was delayed for 50 min. Just as we were about to board so that was a drag. The boarding was average. The bag check in process was new to us and efficient. And the flight itself was smooth- basically no turbulence.
I liked how they looked after couples by providing a row of 4 seats if available.
Food was very bad. Boarding was disorganized and messy. Crew was friendly
I believe it was short flight in plane I understand not that much compared to other airlines but weighting for checkin was too long need extra person for checkin or Atleast someone to let the customer knows don’t worry someone will be here shortly.
Seats in premier saga class were narrow and hard. Very uncomfortable for a 5-hour flight.
Iceland airlines doesn't provide any meal on flight to and from New York, except water and soda. Airline over charge for checking in luggage. I'm really upset.
I had an exit row and so was Comfortable on the long flight.
The seats on this airline are sooo small, even for a petite person. I felt like the seat tilted forward and I was fighting to stay in it. The lavatory is horribly small, with a wet floor because the sink is so small you can't help but splash the water all over when washing up.
For an economy lite experience, it's by far the best I've had. New planes, clean, great destinations. Very happy to have discovered Iceland Air.
No food was served for 7.5 hrs flight. When our flight changed to other airlines due to wether issue, our seats booked with no checked in luggage when I already payed for. We end up to pay 90 euro per suitcase.
The flights were in time and the bags arrived. well done
Only serving 2 small coffee in 7.5 hrs flight with very limited choice to order food.
Booked with Kayak… Economy Class it said. I had filtered for 1 checked bag. Get to boarding and it says I have Economy Light w/ no checked bags. $136 each way for baggage now. Do not use smartfares.com. Very misleading and a terrible start to this trip.
Overall good. I was surprised how easy it was to get from plain to plain in such a short time. Food choices were not so great and quite expensive. Entertainment was ok. Flights were smooth.
The payment system was not working so was unable to connect wifi the entire flight
I didn’t have food and they don’t include entertainment. Not much leg room at all. Staff were great.
The boarding call announcements versus the Staff announcements versus the digital signage board on the out-going and returning flights WERE NOT IN SYNC. I was sent through check and re-checks 3 times. WHY?
Absolutely the worst airline. Can’t find anything positive to say. We were in business which is the same as most airlines coach
everything to do with KAYAK was terrible. Your customer facing departments are utterly useless, timewasting and unhelpful.
I ordered short ribs for main course. It tasted sweet, really sweet. Horrible.
When checking our bags we were told our bags would go through our final destination. This did not happen. When boarding, after group 3 it was a free for all, everyone boards. When served lunch, I asked for anything without dairy, I was given popcorn and gummy snacks. She said she would come back with more options, she never did. Also, when traveling through London, they don’t tell you your gate number until 1 hour before flight leaves, causing everyone to run to their gate.
When Stephen arrived with our wheel chairs - we were in excellent hands! He was such great help with getting our rental car and then reporting our missing luggage. When you are exhausted from traveling for too many hours, he was just what we needed to navigate everything! Give that guy a raise!
Full flight, but crew was great. No wifi and no seatback entertainment, so had to read...argh!
The screen didn’t work and I didn’t get the seat upgrade I paid $300 for. They were no help with that,
