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Pros: "It was great."

Pros: "Seat confort"
Cons: "2 hours delayed, even tea has to be paid"

Pros: "It was overall officient, basically on time and comfortable"
Cons: "Getting off the ground took quite a while even though we arrived basically on time"

Pros: "My last answer should have mentioned that the airline I referred to was Loganair not British Airways. Coffee and a Tunnocks biscuit at no charge"

Pros: "quick boardling, good flight, enough personal space in business class"
Cons: "I do wish passengers would sit until the seatbelt signs are off and not all jump up and open the over heard bins and drop things"

Pros: "Crew cheerful"
Cons: "Beyond their control. Flight delayed 50 mins"

Cons: "there was a mechanical error which kept us on board the plane for 20 minute increments for nearly 3 hours until they had us switch planes"

Pros: "Boarding and on time departure."
Cons: "Nothing to dislike"

Pros: "Typical BA efficiency."
Cons: "What’s the difference between BA and EasyJet?"

Cons: "We where delayed for just over an hour"

Cons: "Too hot, meant to arrive 5 mins early but ended up 15 mins late as we sat on the runway for about half an hour without air conditioning."

Cons: "Never took the fly"

Pros: "Ease of boarding"
Cons: "Nothing"

Pros: "No entertainment on the flight"

Cons: "When I reserved in Kayak it said it included luggage!! I was charged 65 pounds!!! I need a regund for this!!!! Please let me know what to do!!"

Pros: "Efficiency"

Pros: "Good flight. Friendly crew members. We checked our carry on because the flight was full and the attendants said that they wouldn’t have room for all the bags. Checking the bags was very easy and we got to board the plane first."

Pros: "Professional crew, comfortable seats with adequate legroom"
Cons: "No beverage without paying, extra bag fee, no jetway at Heathrow (bus to plane)"

Pros: "Very good aircraft!"

Cons: "You had to pay for your drinks and snacks on the plan."

Cons: "same as above"

Pros: "It was short and fine"
Cons: "None"

Cons: "not much room. cant explain the boarding. too complicated and required going down stairs."

Pros: "All BA staff were professional, pleasant and helpful. My seat had more leg room than I was expecting (after a flight Seattle to Heathrow where my knees were jammed against the seat ahead of me."
Cons: "I was frustrated that I had to pay for either a cup of coffee or water. Since all healthcare providers recommend that one must drink water on a flight to stay hydrated and healthy, a complimentary bottle of water would have supported healthy travel. Due to a short layover in Heathrow, I had no time to fill my own water bottle."

Pros: "Helpful and courteous crew"
Cons: "N/a"

Cons: "12 hour delay. Very disappointed with British airways"

Pros: "Easy trip, well managed, efficient"
Cons: "No drink or snack unless you pay for it"

Cons: "Freezing cold cabin"

Cons: "You charged me for coffe after flying all night"

Cons: "Please include a complimentary tea and/or snack."

Pros: "Same as above"
Cons: "Same as above"

Pros: "Did not like that I had to buy a coke. Like common really?"

Cons: "Price & food not so good."

Cons: "It would be nice to have a free juice or soft drink on this flight. They only offer free water, and then you have to ask for it."

Cons: "Bag didn't make it, and then the system to get it returned doesn't work as it should."

Cons: "I made the mistake of buying a no checked baggage ticket- they charged me more to check my bag than it cost me for the ticket (65 British pounds). How do they get away with this? Many passengers had carry-ons that probably weighed as much as my luggage, yet I have to pay a huge fee. Plus, extra charge to choose a seat, and not even a glass of water on the flight. Last time I choose to fly British Airlines."

Pros: "The BA agent after immigration did a wonderful job getting us on the next flight, which saved us from losing our entire vacation."
Cons: "The luggage took 45 minutes to arrive at which point we only managed to still get our rental car due to an extremely helpful Europcar agent. Otherwise, we would have been stranded at Glasgow airport overnight and would have lost our hotel reservation."

Pros: "Very attentive, kind caring"

Pros: "I did get to Glasgow"
Cons: "Boarding by bus, late, expensive, bag fee, no drink."

Pros: "I like the comfort of the BA planes even for such a short hop, efficient service and fast."
Cons: "Shame the service no longer includes a complimentary snack/drink, especially as the prices have not changed. Doesn't encourage brand loyalty, although on that route BA sadly have the monopoly."

Pros: "After a slight delay, the crew got everyone on board quickly, and we got off, making up some of the time we had lost. A real "greased landing" by the pilot, (I didn't know we were down till he hit the brakes)."

Pros: "Clean and comfortable"
Cons: "Nothing complimentary, no screens on exit row seats"

Pros: "Very good"
Cons: "Everything was excellent"

Pros: "on time.."
Cons: "very busy no free tea coffee."

Pros: "Very little. BA customer service is brusque and focussed on getting rid of you as quickly as possible."
Cons: "Trolley service - aside from poor range, high prices & getting missed as they weren't interested in service...."

Cons: "Flight delayed 1 hour. No drinks included"

Pros: "Poor customer support"
Cons: "Handling of booking"

Pros: "NOTHING."
Cons: "The people in Chicago told us that when we land in London, they would have all our new flights ready for us and ready to assist us. Not a frequent flyer and very naive I believed them. So we get to London and there was no assistance (at least to tell us where to go). We didn't know what or where to go for our new flights. After a lot of people trying to find out where to go, we get to the line and they were very long. With all this families in line trying to book flights, it took me 3/4 hours to try to book a flight to Glasgow. Another reason that it wasn't moving was because people kept coming to the express line and they would get them first, I don't know why they had priority, I wasn't there because of my fault, very frustrated). After about 3 hours in line, this lady comes to the line to ask people about flights. There was a few people in front of me by this time so I asked her that I was alone and just needed a flight to Glasgow if she could help me because I thought I would be fast and I didn't want to miss the last flight. She didn't care and said I had to wait. I told her that it was taking too long because the other bookings were for more than one person and farther than where I needed to go and it was taking too long. When it's finally my turn (about 4 hours), I told the guy that I had payed extra for a window sit. The guy that helped me re-book my flight told me that I would have to call for that. Which I did now but the first phone # I called, the guy said that I had to call this other #. I called the # he gave me and a recording comes out that they are too backed up with calls and cannot help me to go to the website. At the website, they are asking for the flight # of the re-booked flight (I only have my original flight #'s on my email). I don't know what happened to the ticket they gave me to board the re-booked flight so I don't have it. I don't know where else to call about my refund and also think I deserve some kind of compensation for missing a day at both airports (Chicago & London) with horrible treatment and service. CAN YOU HELP ME ON HOW TO TALK TO A REPRESENTATIVE ABOUT MY REFUND AND SOME SORT OF COMPENSATION?"

Pros: "It took off and landed intact"
Cons: "Late getting going and consequently late to arrive. This is the case for every BA flight from LHR to GLA that I've taken in the past two years. It's why I avoid LHR where possible."

Cons: "Flight delay but that was of no issue. Apart from that there was nothing to complain about. Boarding was speedy. Plane was comfortable. Flight was smooth"

Pros: "Flight on time and arrived ahead of time"
Cons: "Not having to put our hand luggage in the hold and delaying our journey home"

Cons: "Arrived late, I lost my connection, costing lots of money"

Cons: "Loud passengers"

Pros: "Quick and convenient"

Pros: "We left about 30 minuets late but flight was great and landed about 25 minutes late"

Pros: "Good price"
Cons: "Minimal leg rooml"

Pros: "the crew were great. the flight was smooth. the plane was clean"
Cons: "The flight was delayed, because the plane was on a remote stand and there were no busses to take us to the plane. The gate we were at did have an air-bridge, but for some reason the plane was not able to be brought to the air-bridge. i have never heard such a stupid reason for a delay in my life!"

Cons: "Really hard to land past 10pm with 2 young children. Over 3 hours delayed."

Pros: "Short flight"
Cons: "Late"

Pros: "Delay in boarding for no explained reason"

Pros: "Daniel the long stay car park bus driver a real gem. he told us where he would drop us off, to ask anything we did not know ( that is if we knew we did not know) and best of all he told us were to find the pick up point when we returned."
Cons: "I did not like going to the long stay carpark north terminal it adds quite a few additional minutes on my journey, I usually use the LtP in south terminal . Also very few spaces left in zone Z even at 6 am!!! I only had hand luggage and I could not see any escalators so I had to wait for lift which was daft. Then as I had already checked in had to ask where to go next...."

Pros: "Ok flight"
Cons: "Speedy boarding was shambles"

Pros: "It's easyjet so no expectations really"

Pros: "Flight was packed, boarding was easy, plane was crowded, in flight service felt rushed."

Cons: "Delayed nearly two hours."

Pros: "Quick boarding, quick departure, quick landing. Polite flight crew and efficient service."
Cons: "no complimentary drinks, or small snacks. everything has a price. I'm used to airlines in the US where that kind of service comes with your ticket and the airline does not put a price on every little thing."

Cons: "Too busy selling food and drink to get me a water"

Cons: "Nothing"

Cons: "Overbooked flight"

Pros: "Crew was ok"
Cons: "We waited 1.5 hour in the plane. They didn't even offer a glass of water. Also, they didn't let us take our luggage with us and when we went in there was a lot of space available in the cupboards above the seats."

Pros: "the plane was clean"
Cons: "Is it really necessary to charge for even water?"

Pros: "Quick simple process"
Cons: "Not very comfortable."

Cons: "Slow buses and delays getting on and off. Flight delayed by 30minutes. Luggage took an age to arrive"

Pros: "Efficient service"

Pros: "Nothing"
Cons: "No sucked"

Pros: "Got to my destination"

Pros: "It's nice to have some snacks and food available"
Cons: "There was no fresh food available that didn't have milk or meat. That is, nothing for those who don't eat animal products. Only peanuts, pot noodles, etc."

Pros: "the crew was nice"
Cons: "Flight was canceled the information about the new flight was poor"

Pros: "It went fine. Did not have food though."

Pros: "great no frills airline"

Cons: "The chairs are not comfortable"

Pros: "Absolutely no information given by airline staff or airport staff."

Pros: "We had 2 hours and 45 mins delay due to technical issues as they had to change 3 aircrafts before we start boarding..."

Pros: "Good all round."

Pros: "Everyone can has to put liquids and cream into a small bag, which is so unreasonable. All my liquids are less than 100ml, they forced me to throw many things away! I never had any flight experience like this before!"

Pros: "Price, route, ease of check in. The self luggage check in at gatwick really a must in the upcoming modern airports"

Pros: "Price was very good"
Cons: "Flying to London and back both flights were delayed by over an hour, which was quite annoying."

Cons: "very long delay with no real reason given"

Pros: "Panctuality on departure only"
Cons: "Good"

Pros: "on time, flight comfortable, super fast to exit airport after landing."
Cons: "Flight left super early. It didn't really seem that Gatwick processes passengers this early: - not many baggage drops open, long wait. - boarding of plain very disorderly. Stuck standing on air gate for sometime. Hadn't loaded disabled passengers first. It was hard for them to get through as other passengers allowed onto air gate."

Pros: "Easy and convenient"
Cons: "Clarity of front and rear entry instructions."

Cons: "26A for 1.85m guy. Not even a window. I thought i would die. Legs cramped."

Pros: "It got me to my destination efficently"

Pros: "It was quick"
Cons: "No entertainment"

Cons: "Delayed for 1h30min"

Pros: "Nothing"

Pros: "Staff were nice"
Cons: "The plane was 2Hrs late but this happens sometimes. Got there eventually all safe and sound"

Cons: "Having fully boarded the plane, and with no prior indication at all, it was then announced that we wouldn't be leaving for another 2 1/2 hours because of an air traffic control strike in Italy. Instead of allowing us to stay in the terminal, we sat in tiny seats for longer than the flight itself was scheduled to be, with no offer of any refreshments. The pilot who made the announcement made it seem like a minor inconvenience and got the times wrong twice. Of course the strike isn't their fault but their handling of it couldn't have been worse."

Cons: "The space between the seats are to small"

Pros: "Flight empty, crew good."

Pros: "Everything was okay."
Cons: "I requested for assistance, for my little brother ( 1st time in Uk) Now this days they don’t got one because of Covid 19"

Cons: "Everything good"

Pros: "Nothing"
Cons: "Aeroplano"

Pros: "Actually getting on board!"
Cons: "The fact that something was clearly wrong before we started to go outside and when it was raining we were left outside with no apology at all and when we boarded the communication/apologies were scant"

Pros: "getting off"
Cons: "filthy plane, confused staff, cattle truck class. I bet people got comfier rides to aushvits. if only there were national carrier flying my route"

Pros: "Although flight was late they made up time pretty well"
Cons: "Flight to and from Carcassonne is rarely on time"

Pros: "nothing."
Cons: "My wife was not allowed to board the flight. because her passport expires in april, we was told by ryanair in a phone call that this would not be a problem,then when she tried to board she was refused. thanks ryanair you cost us a lot of money and caused a lot of stress. you just lost another customer. why not make it clear that a person needs 90 days on their passport if you are going to enforce these purile rules."

Pros: "Straightforward process"
Cons: "N/a"

Cons: "The price of checking a bag cost twice as much as the flight...just the process of getting the bag checked was stressful would’ve been better served taking the train"

Cons: "Delayed an hour."

Cons: "Flight was delayed, but nothing to tell us it was delayed apart from the screens. I got priority booking for the flight and on the way home no one shouted or got priority passengers over so it was a waste of money."

Pros: "Early arrival."
Cons: "Waiting in hallway and then tarmac to board."

Cons: "Boarding at Stansted not good. Security took too long. When we arrived at the gate the departure board stated "final call" however the gate hadn't opened yet? No communication as to reason for this delay."

Pros: "Nice peeps"
Cons: "Obnoxious passenger on board"

Pros: "Price"
Cons: "Lateness and the waiting in the area to board with about 6 other flights in a small area with confusing announcements"

Pros: "I took 1230 flight from stansted airport to Edinburgh. I carried a personal baggage with me on the plane then flight attendant took it away and told me I will get it back at the arrival belt. When I landed I couldn’t find mine. I had reported to the ground desk and they not helpful at all. So now I lost all of my travel documents and money. I feel so bad. This Tuesday I will fly back to Thailand and still don’t know how to redo my passport."

Cons: "Issues getting checked in. Multiple lines which we were ushered from and to only to be told to go back to self check kiosk. By the time we get to self check kiosk for the 2nd time our gate is closed and we’ve missed our flight. Not sure why the person at the check in counter couldn’t check our bags for us and get us moving through security??? No offer of any reimbursement and additionall cost for new flight later in the day at more than twice the cost of the flight we missed. Lack of clear direction or any semblance of customer service. I guess you get what you pay for..."

Pros: "Nothing although crew were friendly"
Cons: "3 hour delay in both directions this week. No announcements made about delay. Gates changed 2x. Poor communication throughout. Email from Ryanair about cancellation/refund options received AFTER flight. Got home at 1 am. Truly horrible experience"

Pros: "We managed to arrive."
Cons: "I disliked the lack of information about the delays, the poor facilities and extremely rude staff. It’s understandable that they’ve been working all day, but unfortunately this is the job they chose and I am paying for service of which I should be satisfied with."

Pros: "The price. Period"
Cons: "Legroom non-existent. Sardines have more room in their can."

Pros: "Nothing"
Cons: "Delayed, no info, bad service on board"

Pros: "Very unorganized and discretion about what was a carry on bag differed. I was charged an extrodinary fee while others did not."

Pros: "Still have not left London"

Pros: "Staff were friendly, and the flight was smooth, plane was clean."
Cons: "The flight was slightly delayed by the previous flight landing late. Obviously this happens, that's fine, but on landing at stanstead the bags from the hold were not released onto the baggage carousel for over an hour and a half after we landed. This is completely unacceptable and wasn't acknowledged by airport staff for over an hour, with no explanation given at any point."

Pros: "legs space"

Pros: "Nothing. It is hard to imagine businesses advertise on the plane. Why would any reputable business want to be associated with this company?"

Pros: "Nothing. Utterly horrible experience."
Cons: "I checked in two days in advance, had to pay for the check-in and baggage fee. There was no link sent to me to print out my boarding pass When we got to Stansted, there were no working kiosks. We went to the check-in desk, where apparently many people were having the same problem we were. My wife and I were told by a very rude Ryanair employee we hadn't checked in. I showed the woman my email receipt and she refused to honor it. We are challenging the charge on our credit card. She lectured us on showing up to the airport two hours in advance. We told her we had, but had been in line for 50 minutes. My wife paid 50 pounds each to check us in, even then the security set up was... labyrinthine. And mind you, I say that knowing full well how long an airport security line can be. When we got to the point where we were supposed to hand our boarding passes over to be scanned and verified, mine wouldn't work. I waited there while the security officer called the desk we'd just come from to verify I was allowed to fly. Mind you, we were being told the gate was about to close, so time was precious. After getting through that and security, we encountered another problem. If you don't know, Stansted airport is actually a mall with an airport somewhere inside. We ran through a long, snaking corridor of shops, following signs saying "all gates." It was an absurdly long run. I don't think I've seen any other airport laid out so poorly, most have shops mixed in with gates, but not Stansted. The gates are all at the end of this silly commercial strip. But not really, you see... when we got to the end, there were no gates, but trams to another terminal. We boarded the tram, got to our terminal and ran even faster to make our flight. Luckily, Ryanair is so disgustingly disorganized that the flight was delayed. Amazingly that which caused us so much stress ended up saving us. I will never fly on this pathetic, god-forsaken airline again. It is a scam designed to filch people who are in a desperate position out of money. Also, I would advise anyone to stay away from Stansted airport. Seriously, I've flown extensively in the Americas and have encountered some pretty chaotic facilities, but Stansted was utterly soviet in its disorganization. I'd rather wait for a bus at New York City's Port Authority bus station, navigating vomiting hobos, than deal with Ryanair, or Stansted airport, ever again."

Pros: "NOTHING"
Cons: "Everyone, EVERYTHING, horrible customer service!!!"

Pros: "Just everything was so easy and straight forward. No issues and no hassles"

Pros: "I didn't like anything about the experience"
Cons: "Customer services aren't very helpful have a figure it out attitude. Don't tell you proper information. Not even employees to with customer demand. I will never ride with again!"

Pros: "Good flight, friendly crew."
Cons: "Flight taxied from gate more than 40 minutes late. We stood in line to board for well over an hour."

Cons: "I checked in online as instructed. Then at the airport I am told I am not checked in, that online check in is over and that I have to pay £50 PER PERSON to get printed boarding passes. Then the flight was delayed over 90 minutes."

Pros: "The ride wasn't bumpy, The pilot was careful and the weather was nice."
Cons: "Not enough leg room."

Pros: "Food and entertainment was not part of the deal. Fine with me."
Cons: "Everything was fine. 15 minute early arrival."

Cons: "Awful"

Pros: "The team was nice."
Cons: "DELAY on this route is very normal appearance."

Pros: "Nothing"
Cons: "Cattle car approach. Cost saving is commendable. Charging for EVERYTHING is not."

Cons: "Tight seating."

Cons: "seats are too crammed and uncomfortable"

Pros: "Flight attendants were very nice."
Cons: "Charging £66+ just to print a boarding pass at the airport is ridiculous."

Pros: "Love the price"
Cons: "Service can be improved upon"

Pros: "I do not like the idea not able to take my hand luggage on the plane"
Cons: "Timing"

Cons: "Almost everything : surprise charge for not having printed out a boarding pas before I got to the airport : extortionate fee for checking on one bag : I guess I've been spoiled on other airlines with the privilege of being able to take a bag of luggage. This, together with the penalty for not checking in online more than doubled the cost! : be prepared for a long wait : very disorganized at the airport : they want you to arrive very early. : one of the flight attendants was pretty rude. : the flight was about an hour late : moral of the story is never take luggage on Ryanair : it's only meant for travelers who can keep up with the hidden fee schedule, travel light and who can put up with discomfort."

Cons: "Late, high extra fees for bags, horrible checkin process"

Cons: "The price is extremely misleading as they charge almost as much a ticket per luggage."

Pros: "It was very poor and misleading regarding the price. To charge 45 Pounds for a suitcase borders on rip off."
Cons: "Cannot think of anything"

Pros: "Cheap travel"
Cons: "We were delayed two hours, with no announcements of changes. You needed to watch the boards and if you missed it, you missed the flight even after you had sat there for two hours."

Cons: "Was late almost one hour"

Pros: "The cheap price"
Cons: "Nothing , I travel with Ryanair because of the Cheap price"