Flight lead was a gentleman with silver hair and he went out of his way to shake hands and interact with each passenger seated in business class. A medical emergency took place during our flight and he handled it with perfect poise and professionalism. He was gracious and confidently competent. Just what you want from a leader,
It was really nice journey i personally recommend klm flight
Delay and had to run between flight to get my connection due to this delay but besides that the overall experience was ok. I arrived with just an hour of delay.
Seats were nice and comfy. Crew was polite and attentive. Business class is awesome and worth the money.
Was trying to change a flight but told that Canadian and local klm systems do not interact so they could not access my booking. Overall I like klm a lot but if it was important to change flights I would be very frustrated.
The plane. Airbus A330-200. Comfortable for a 7-hour flight. Seats seemed to have more legroom. I was in row 17. Flight was operated by Delta but was better than expected.
Mostly fine. Minor delays departing and arriving. Quite a cramped plane, not so much as regards legroom but very narrow seats. Quiet nice food. Non-working USB charger. Flight attendants were helpful but not particularly proactive — one had to work to get their attention (but all was fine once they notice you), very Dutch style:)
The flight itself it was great nice food the crew were very nice and helpful, Checking in from Birmingham wasn't great long queues for bag dropped, And I had my hand luggage case taken away from me even though I requested to have it with me as I had breakables items. I was told I can not because of the length of the flight with no explanation at all no options was given for me to take my fragile items out of my case it was taken away with hold buggage I find the staff member who was checking me in very unpleasant !! Can we please be advise if the rules have changed about the the carry on hand luggage it will be easier to be advise on booking your tickect if we not allowed to take the hand luggage with me. Overall I had a good flight .
one of my bags was drenched with fish smelling water and all my new clothes bought at dublin and the 23kg checked in bag were all gone waste with very pungent fish smell and also having stains
At the transit could be less time not like 12 hour 6 hours the mix should be 4 hour, thanks
The flight crew was exceptionally friendly and helpful. Also the seats were comfortable and roomier than many other airlines.
They lost my bag and I still have not received it
Safe and stable made me sleepy and I slept and dreamt 😂😂😂😂
Wasted a lot of time trying to find the CDG lounge - it was not next to the connecting flight gate like the Air France staff said.
It was not Air France but Air Europa. But confusion over our checked luggage. Whether it was checked all the way to Tenerife or not. It was not. Had to line up again in Departures. At least our Sky Priority was honoured. Flight was fine.
The male attended that served are section was a snob. He did not answer my call light when my wine spilled all over the floor. I did not push it again or drew his attention to it. He just ignored the call light when he came to give us our meal, serving the people behind us first. I did not push it again or drew his attention to it to see his reaction. It was so obvious that he was ignoring us. We were in premium economy!
Not a good one this time. The absence of internet without any information/notification ahead was really the unacceptable part. Also this new A350-900 has a serious legroom challenge for economy seats. It’s more like a medium-haul flight legroom configuration.
Old cabine without flat bed in business for a 12 hour flight is not acceptable
Excellent apart from transport to actual plane 10 minutes from the actual gate , walking out in the tarmac in the rain and having to climb stairs to enter while holding luggage.
The hard product, food, and service are far superior to their North American counterparts
The staff is professional and friendly. The food was excellent, with the exception of the octopus salad just prior to landing.
Amazing! One of the best kept secrets in air travel!
The boarding was not as organized as what I experienced in Houston. We were able to depart on time and landed in Lagos as scheduled.
Flight was delayed. While standing at the gate, a note appeared on the sign saying the gate had changed to a gate far away. No member of the Turkish airlines team got on the microphone to instruct passengers to go to the other gate, to ignore the chiron, etc. Finally, the message disappeared. Eventually, the flight began to board. Very slowly. More slowly than I experience with other airlines. Though Istanbul may just be slow . . . In all other ways, great flight, great entertainment (top notch movies), great service, excellent food, comfortable lie-flat seat, dimmed lights, etc.
Cabin was kept very hot and it was uncomfortable. Entertainment system did not work at my seat. Crew and service is fantastic
The local Turkish Airlines staff in Helsinki isn’t not aware of immigration laws of Singapore and wanted to refuse even our first boarding and threatened us with deportation on our own from Singapore. We had the next connection to Istanbul and then Singapore. The airline’s online check in system is requesting the visa to download and doesn’t have any option for 96 hrs VFTF passengers. So in general we made the complaint to the airline, as the boarding experience was awful due to unprofessional staff that doesn’t check or want to check the exceptions in the global system.
Outdated business class on this aircraft, no flat bed, and even minimal recline. Couldn’t sleep at all. Laggy and outdated entertainment system. Food sub standard.
No customer service. Non educated staff members with no will to support or service the passenger.
7 stars hospitality and an excellent service by the Turkish Airline entire team. Somehow, our membership numbers for mileage points were not indicated on our boarding passes issued at O’Hare Airport by the Turkish Airlines check in desk. During transit in Istanbul, I brought to attention of customer service Turkish Airlines. Please have our mileage points posted to our membership account from O’Hare Chicago to Lahore for both my wife Kaukab Shirazi Thank you
I am writing to express my extreme dissatisfaction with the recent flight experience I had with your airline. This has been one of the worst travel experiences I have ever encountered, and I feel compelled to bring it to your attention. Firstly, I missed my flight due to what I perceive to be a lack of clear communication and coordination on the part of your staff. There was no remorse or apology from the airline's representatives, which further exacerbated the situation. As a result of missing my flight, I was subjected to a 24-hour delay at the airport, where I had to spend a significant amount of money to rent a hotel room and cover other incidental expenses. Additionally, since my baggage was already checked in from Tanzania to Turkey, I had to purchase essential items for the 24-hour period. What truly dismayed me, however, was the discourteous and unprofessional attitude of your staff. Their lack of empathy and understanding only added to the stress and inconvenience of the situation. I have been traveling abroad for over 20 years, and I can confidently say that this experience has been the worst I have ever encountered. As a result, I am compelled to reconsider ever using your airline again for future travel. I strongly urge you to address the issues I have raised and take immediate steps to rectify the situation. Additionally, I expect a formal apology and a refund for the expenses I incurred due to the airline's negligence. Thank you for your attention to this matter, and I look forward to your prompt response.
The check-in and crew staff were wonderful. The food was reasonable. The online side Qatar was very poor. Seats were very tight and not very comfortable for a 14 hour flight!
Economy travel is really hard with no room to move especially when the person sitting beside you is an XL or XXL size person who if moving could hit your face
Staff was very friendly. There is no on board entertainment, but it’s such a short flight that it doesn’t matter. We also got a meal which was nice and unexpected due to the length of the flight.
Food was good, attendants were friendly. Seats were not comfortable. Did not receive any amenities such as eyemask or earplugs that would have helped sleep. Additionally a large group of passengers boarded very late into boarding and were a disruption for almost the whole flight. Flight attendants did their best but the kids were making so much noise, kicking seats, and half the time no adult was sat with them so they weren’t being managed.
I had first class service from them. A little late taking off, but no major problem
From home to the airport, you must mention the terminal ready.
Ultimate customer care humble and excellent service oriented crew , perfect timing maintained by the crew . My profound appreciation.
Transit , Too long for terminal change, for a moment I thought Qatar airlines going to Los Angeles by bus. Please make transit convenient and quick.
The seats are extremely small and very uncomfortable for a long trip , no space to even move the legs or keep the legs little bit folded, very uncomfortable
Didn't have internet connection, and the flight was over booked.
This flight had way more space than my international flight which is just embarrassing
All was good. I would have preferred free drinks besides water (coffee/tea).
Flight was late and I missed my connecting flight to Dublin. This is not the same Lufthansa I remember, you guys don't care anymore. Hopefully my trips with Swiss Air will much better.
Terrible. Super uncomfortable/less room than a domestic flight and flight was 9.5 hours. Food was terrible. Flight attendants slammed the cart into 2 people in our party numerous times as they were both over 6' tall and sitting in the aisle.
Boarding was smooth and efficient (no waiting on bridge and in plane). Flight crew was very much focussed on passenger comfort.
I am not taking Lufthansa next time. Everything is delayed, food quality was so bad. Baggage was the worst.
Good in general but I’m missing a bag So will see how long it will take to send it back
Flight was over 2 hours late due to a technical issue with a cockpit door not closing and the plane had to be cleaned again that cut into the departure time.
It was pretty bad delays I missed my train in Sweden, twice.
I had a good experience but it can be better.
